outdoorandgardenlighting.co.uk Reviews 

177
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Against a backdrop of an order of 6 additional bollard lights, where the lights were not going to be available until late June and after a new deck was installed, Outdoor and Garden lighting (via Cust... See more

Rated 5 out of 5 stars

Great customer service. Delighted with my purchase and the process. The light is a quality item and straightforward to install

Rated 4 out of 5 stars

I was looking for an unusual outdoor light to match a new front door and this is very smart looking and good quality. Very pleased with the appearance although when lit slightly dimmer light than I’m... See more

Rated 5 out of 5 stars

We had a difficult archway into our London Mews road. Lighting has been a challenge. Two wall lanterns from Ourdoor and Gardening were just right. They arrived speedily and were good value for money.

Company details

  1. Lighting Store

Written by the company

The Outdoor & Garden Lighting Company is the largest online retailer of quality outdoor and garden lighting.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

177 reviews

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4.4

All reviews

(177)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Good range of bollard lamps

Supplier had good range of garden bollard lamps including these shorter ones. Pricing was competitive.
Shipping took slightly longer that indicated but was still acceptable and in time for installation.

27 June 2024
Rated 1 out of 5 stars

Terrible service

Terrible service, waited a month for my order when my confirmation email said 5-7 days! Not helpful and felt like I was being offered delivery times they couldn’t deliver.
However once it finally arrived I liked the products.

17 June 2024
Rated 2 out of 5 stars

Not the best online company

The order did not go smoothly. After 10 days I had still not received either the light I'd ordered (promised in 5-7 days), nor a response to my first email about their failure to dispatch it. The phone number on the website is completely fake (00000 000 000). If instead customers ring the phone number provided on the order confirmation email, they get an automated reply and are told to send an email. A subsequent email and my very critical Trustpilot review prompted a fast reaction, however, together with a plethora of emails from various staff. One explained that the reason given by the company for not answering the phone was that they couldn't pay someone to sit around all day answering calls. I was also told that they would transfer the item from another customer's order because that customer was waiting for something else anyway. Someone else emailed to say the item was on back order and would be about two weeks. It actually arrived 3 hours later!!!! All rather a muddle and since person-to-person contact is not available by the phone, also very stressful. Despite their very sophisticated website and competitive pricing, customer service is not their best feature.

30 May 2024
Unprompted review

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