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OurMoneyMarket Reviews 

379
•
TrustScore 4.5 out of 5

4.5

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 368 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers frequently highlight that the friendly staff is exceptionally helpful and efficient, guiding everyone smoothly through each stage of the process. People deeply appreciate the remarkably fast response times, clear communication, and overall simple digital experience when managing their personal loan applications entirely from home. However, some reviewers noted particularly frustrating issues with extremely long wait times on the phone when trying to speak with customer support. A few other people also felt that communication became extremely difficult and totally unresponsive once the official contract was successfully signed.

What people talk about most

Staff

Users describe positive interactions with staff, praising the team for providing professional, courteous, and... See more

Customer service

Consumers find customer service to be positive, highlighting friendly and helpful staff who make the process... See more

Service

Reviewers highlight positive aspects of service, often praising the professional, courteous, and impressively... See more

Response time

Clients share positive opinions on response_time, highlighting quick approvals and prompt communication from... See more

User experience

People report positive experiences with user experience, highlighting that the entire process is quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience. So fast, efficient and extremely helpful. From initial enquiry to approval, no more than a couple of hours. So helpful as im not computer savvy. Guided me through to the final pr... See more

Rated 5 out of 5 stars

Customer representative Zafir is a credit to the company. He helped me understand what was happening and what I needed to do. He explained each step along the way and problem-solved a couple of m... See more

Rated 5 out of 5 stars

I have found this whole experience very easy and straightforward. I only applied last night and within less than 24 hours, I am pre approved. Elliot was very helpful and outlined the terms of the loan... See more

Rated 5 out of 5 stars

Aryan and Ameeksha were really helpful finalising the process and stayed on the phone while I uploaded documents. They were very friendly and made the whole process stress free. I would recommend omm... See more

Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Finance Broker
  5. Loan Agency

Written by the company

OurMoneyMarket provides simple, low-rate, personal loans to help Australians make their next big idea a reality. We provide loans so you can buy a car, go on holiday, renovate your home, consolidate debts, whatever it is that you need. Apply online in minutes and have funds deposited as soon as the next day.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

379 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(379)

346 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

5 stars all the way

Fantastic experience. From start to finish, the process was quick, seamless and incredibly simple. Everything was done within hours and I couldn't be happier. From my initial call with Jake to the settlement process with Aster, I can't recommend them enough 😊

10 March 2026
Unprompted review
Rated 4 out of 5 stars

Jennifer was extremely helpful and…

Jennifer was extremely helpful and prompt in processing my application. My questions were answered promptly and the approval process was quick and easy. Jennifer guided me through the whole experience step by step and the outcome was a satisfactory one for my situation.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer rep Zafir is a star!

Customer representative Zafir is a credit to the company. He helped me understand what was happening and what I needed to do.
He explained each step along the way and problem-solved a couple of minor glitches.
If he hadn't have been so friendly and helpful, I'm not sure I would have been able to complete the loan process.
Five star service from Our Money Market. Special mention to Zafir for being so patient and kind.
Thanks all.

3 March 2026
Unprompted review

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