OurMoneyMarket Reviews 

Zac was super helpful over text. Sorted out my enquiry very fast. ⭐️⭐️⭐️⭐️⭐️

Zac what’s fantastic he has done his job better than perfect but the company itself needs to improve it’s direct ways of contact, wait times are way to long, on hold for minimum 1 hour with no reply, emails I sent 4 days ago never got a response. It’s rather terrible.

Quick and easy with the fact someone just sent me a text with everything I needed

Zafir was a wonderful help and everything moved extremely fast ! Thank you so much!

Absolutely terrible experience this time around. Expect: wait times on the phone of over 50 minutes, no response from their settlements team for weeks, the worst customer service operating times. 60k vehicle loan, initially offered a terrible interest rate, with high setup fees (which, in their defence, they beat a competitor once proof was shown). For someone with credit rating of 990+, incredibly frustrating. Process was delayed for over two weeks, due to "one more document to review internally", went to the dealership and received the credit in literally 10 minutes with the same rate. Process from 17th April to 1 May, no response to emails, nothing. I would never, ever recommend them, despite using them >5 years ago. Obviously a lot has changed. Avoid at all costs. Once you sign their contract, they disappear.

I was having trouble accessing the online portal so I tried to call and email but there was no answer. When I called again I was promptly messaged by Zac saying he could help me ASAP. After I explained what I needed he sent it to me straight away and was very helpful!

I would like to thank Jen for helping me through this process without her vast knowledge and helpful assistance this could have been very difficult for me to understand she was very professional and a credit to your company kind regards Tony Downey

Our experience was absolutely fantastic with OurMoneyMarket. Always kept us informed, making courtesy calls to inform of us of the information and results. Able to provide us any information they may have needed. Easy very quick reliable service and convenient for both us and the staff. They were able to adjust to our circumstances, they provided excellent customer service and everything wa some online. There was no hassle for the staff they were very efficient. Excellent service. Funds were in our account within 60 seconds. Would highly recommended OneMoneyMarket. Wonderful service. Thank you so much to all the staff that helped us with our personal loan. Very much appreciated everything you have done for us.

Zac was terrific both speed and accuracy 💯

While i was on hold Zac sent me a sms and fixed it straight away, thanks so much

Excellent helpful service on both occasions I needed to contact our money market. Zac was especially fabulous. Very proactive when I required urgent service.

I called as I had inquiry about my account but the wait times was long, however I received a message from Zac from ourmoneymarket and sorted what I needed right away. The overall experience with this company is exceptional and will highly recommend.

OMM appears to be driven purely by profit, operating with a short-term mindset that comes at the expense of transparency and customer trust. Their advertised single-digit interest and comparison rates feel misleading, as they don’t reflect what you actually end up getting.

In my experience, I applied for a car loan with a pre-approved rate of 5.5% over 4 years. I provided full documentation upfront—income, expenses, bank statements, and details of my existing loan. Based on that, they initially approved a loan at 8.5% over 6 years, which I agreed to and signed even though i wanted 4 year term which they rejected.

I also asked detailed itemized breakdown how much interest and principle will be deducted each month for entire loan term as contract agreement was just superficial and does not mention any details. This is crucial as they will charge high interest at start . They told me it is fixed interest rate so no need to worry. This is level of understaffing of their staff or another misleading tactics for customers.

However, after the agreement was signed, they introduced a completely new condition: I would need to refinance my existing personal loan and combine it with the new loan at an interest rate of 11.5%. This was never disclosed earlier, despite me being transparent about my financial situation from the beginning.

What’s more concerning is that when I questioned this and considered backing out, I was told I would have to pay cancellation and administrative fees if I didn’t proceed. This felt like pressure tactics designed to lock customers into unfavorable terms after they’ve already committed time and effort.

Overall, the process lacked transparency and fairness. Key conditions were introduced too late, and the final terms were significantly worse than what was initially presented. I would strongly advise others to be cautious, read everything carefully, and not rely on advertised rates alone. Based on my experience, I would not recommend OMM.

Great & fast customer service always. Zac was super helpful!

The whole experience was smooth and I had questions and got answered, thanks to the team but Jen really helped me in the end.

I dealt with Zac, super helpful and quick with my queries.

Great to be able to quickly text for the outcome

Quick and clear communication. Customer service is friendly and helpful!

Zac was really helpful, he sent an sms after noticing that I had been waiting in the phone queue for a while. My queries were resolved. Everything is done on line which is a new experience for me. Thanks Zac and OMM.

Fast, efficient and perfect for what I wanted and needed.