Robert Oulsnam and Company  Reviews 

977
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, helpfulness, and supportive approach throughout the entire process. Customers frequently highlighted the exceptional customer service, noting that their questions were answered promptly and everything was clearly explained, making them feel well-informed and at ease. Many appreciated the quick response times and the smooth user experience, with staff going above and beyond to ensure a stress-free journey, even in complex situations. However, some people were dissatisfied with their interactions, citing instances where inquiries were forgotten, appointments were missed, or they encountered unhelpful and sarcastic comments from staff. Additionally, a few reviewers felt that some agents lacked sufficient knowledge of the properties they were showing.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professional, helpful,... See more

Response time

People report positive experiences with response times, highlighting prompt communication and quick... See more

User experience

Customers had positive experiences with user experience, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have recently sold a property through Oulsnam and thought it worthy to note the exceptional service we received from Shelbi, Sara and Karen at the Barnt Green office. From start to finish... See more

Rated 5 out of 5 stars

James, Lisa and the team at the Moseley office were excellent throughout our house sale. We first bought the property through James back in 2001, so choosing to work with him again felt completely nat... See more

Rated 5 out of 5 stars

We used Oulsnam Estate Agents to sell a residential property. Throughout the process, the sales team were helpful and supportive. The process was quite lengthy but we were kept up to date with devel... See more

Company replied

Rated 5 out of 5 stars

We purchased with Robert Oulsnam and towards the completion we were all getting very stressed, especially with the people at the bottom of the chain, but Debbie at the Redditch branch was absolutely b... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Robert Oulsnam and Company offer houses and flats for sale and rent in Birmingham, Barnt Green, Bearwood, Harborne, Edgbaston, Quinton, Bournville, Bromsgrove, Droitwich, Kings Heath, Moseley, Northfield, Redditch, Rubery, and Stirchley.


Contact info

4.9

Excellent

TrustScore 5 out of 5

977 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(977)

229 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth and pleasant experience from…

Smooth and pleasant experience from viewing to completion, Anna and all the Bournville team were wonderful. Thank you

30 September 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Your review is much appreciated, Anna and the team wish you every happiness in your new home.

Rated 5 out of 5 stars

Very friendly and hard working team who…

Very friendly and hard working team who kept us notified weekly on the position of our sale. Thanks to Tim and all of the team for looking after us so well. We would not hesitate to recommend you to anyone needing their house/land sold.

3 October 2025
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your kind review we really appreciate you taking the time to complete this for us and are happy that you were pleased with the service we offered. We wish you well for the future.

Rated 5 out of 5 stars

From beginning to end (which wasn’t…

From beginning to end (which wasn’t long at all) it’s been an absolute pleasure!!!! So incredibly helpful, caring and would more than highly recommend them!!! Fabulous service beyond the end goal! Thank you all so very much! 🤗

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Support from Rachel Andrews…

Exceptional Support from Rachel Andrews and Karen Crayton at Oulsnams, Bournville

Buying a house in Bournville was a genuinely positive experience thanks to Rachel Andrews at Oulsnams. She was pleasant, professional, and an absolute pleasure to deal with throughout the process. It truly felt like she was working for us—proactive, thoughtful, and always on our side.

I’d also like to acknowledge Karen Crayton, whose support behind the scenes helped everything run smoothly. Together, they made what can often be a stressful process feel seamless and well-managed.

I wouldn’t hesitate to buy through them again. Highly recommended!

15 September 2025
Unprompted review
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Reply from Robert Oulsnam and Company

Thank you for your kind words, it has been a pleasure assisting with your purchase.

Rated 5 out of 5 stars

Thoroughly professional and efficient service

I was kept informed and all my questioned have been answered efficiently. There was no hidden expenses as everything is transparent on their comprehensive web-site. I had a tenant in my property very quickly, saving me money and allowing me to choose the tenant who I felt was the best fit for the flat. I have previous experience of buying and selling houses with them and had the same service. They are independent and very professional.

8 October 2025
Unprompted review
Rated 3 out of 5 stars

Had a good experience with the Barnt…

Had a good experience with the Barnt Green office initially. However, had to chase them to arrange a viewing despite leaving a voicemail and sending an email.

10 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for review and we are sorry that you had and issue and thank you for bringing this to our attention we will look into it. Many thanks.

Rated 5 out of 5 stars

The staff at Oulsnam

The staff at Oulsnam, Barnt Green have been absolutely brilliant, when things tarted to become stressful they were there to push things along between parties, and I always trusted them to come back to me when they said they would. The staff were all really friendly and nothing was too much to ask, I would recommend them to anyone thinking of selling their home in and around Barnt Green. Thanks again for all of your support on the sale of my home in Cofton.

22 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your 5* review. We are pleased to hear you felt supported during the sale of your property.

Rated 5 out of 5 stars

View couple of properties assisted by…

View couple of properties assisted by Jeff nice guy and professional individual good service.
Ty

26 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your feedback. We’re pleased to hear Jeff provided professional assistance and that you received good service while viewing properties

Rated 5 out of 5 stars

Buying and Selling

We both sold and purchased homes with Oulsnam.
I would highly recommend them as Estate Agents. There was always just the right amount of contact, via email and telephone conversations.
We were particularly pleased with the photographs produced of the property that we were selling.
Thank you very much!

19 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thanks for taking the time to leave us such a lovely review and we hope you are very happy in your new home!

Rated 5 out of 5 stars

Top-Tier Service from Oulsnam Northfield

I recently sold my property through Oulsnam Northfield and couldn’t be more impressed with the experience.
From the initial valuation to the final handover, the team were professional, proactive, and incredibly supportive. Their local knowledge and marketing strategy attracted serious buyers quickly, and they kept me informed every step of the way. Communication was always clear and timely, and they handled every challenge with calm efficiency.
Natalie, the manageress, was incredibly professional and reassuring throughout the process.
Martin from Sales was equally impressive—proactive, personable, and clearly passionate about what he does. He kept me updated at every stage, handled viewings with care, and negotiated a fantastic outcome.
If you're selling in the area, I can't recommend Oulsnam Northfield highly enough.

19 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for your comments Sally, the team do pride themselves in their professionalism, supportiveness and communication. Martin does enjoy a challenge and will always endeavour to achieve the best possible outcome for his clients.

Rated 4 out of 5 stars

Good ending, slow start

First of all, I would like to thank everyone at Oulsnams, especially Lisa, for pushing to get things completed. Once an offer had been made, Lisa and Lauren really pushed to try and get everything completed. As a teacher, I was hoping to get completion done in the summer holidays but unfortunately due to the first buyer dropping out, it happened in September (the most busiest time). Lisa also arranged for my house to be sold at a good price, above the price advertised. I put the house on the market in March and, at first, there weren’t many viewings. Perhaps open house viewings would have helped with that, which Oulsnams don’t do. Eventually viewings came through. The viewers, quite rightly, wanted to view at weekends and in the bank holiday. This meant that I had to show the viewers around myself. I didn’t mind but I imagine some people may.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

great service

14 September 2025
Unprompted review
Robert Oulsnam and Company  logo

Reply from Robert Oulsnam and Company

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

The manager and staff at Robert Oulsnam…

The manager and staff at Robert Oulsnam all worked in our best interest to make our experience of selling our house the best it could be. They took time and effort to support and help us through a very trying and stressful time. The manager and staff made themselves available for any queries and updates that we needed. From start to finish, the Droitwich office was incredibly professional and knowledgeable.
I would highly recommend this office for their continued dedication on selling our home and keeping the chain moving.

16 September 2025

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