Unfortunately just don't bother. The jewellery is beautiful but it will last you a couple of months. Not sure what kind of gold playing is used but it comes off at an alarming rate. Bought a necklace... See more
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See what reviewers are saying
I love Ottoman Hands, every single piece I own (which is a lot now) are special to me. The pieces allow me to connect with my own heritage and have something beautifully crafted at fantastic prices. T... See more
I absolutely love Ottoman Hands jewellery. I have purchased earrings, necklaces and rings. The quality and designs are outstanding and matches the kind of jewellery I like to wear. Also I've received... See more
Products are excellent quality and as advertised on their website. Efficient shipping and good quality packaging. I have had a consistent positive experience and have been buying jewellery from Otto... See more
Contact info
7 Whitechapel Road Unit 403 E1 Studios, E1 1DU, London, United Kingdom
- support@ottomanhands.com
- ottomanhands.com
3.8
Great
33 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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Great jewellery - fast delivery
This is my second time buying from Ottoman, and it was all great. I love their gemstones and I always get compliments when I wear their pieces. Very fast delivery, also very easy online returns with no printer needed, so I could return a bracelet that I loved but it was too big for me with no hassle at all.
Don't really understand the bad reviews for this brand here, maybe it's just a few angry customers?
20 August 2024
Unprompted review
Really happy with the quality of items…
Really happy with the quality of items I have bought for my girlfriend from this brand! She loves all of them and great customer service too.
30 July 2024
Unprompted review
BUYER BEWARE!
I ordered a week ago and contacted the seller but got no reply. I don't know when I will receive my order due the very poor communication.
I will never shop with this company again.
26 July 2024
Unprompted review
Reply from Ottoman Hands
Hello,
I'm truly sorry to hear about your recent experience with us. I understand how frustrating it can be when an order is delayed, and communication is lacking. Please accept our sincere apologies for the inconvenience this has caused you.
Let me assure you that we reply to all enquiries within 1-2 working days, if our customer services team haven't already contacted you, could you please email us with your order number and any additional details?
We value your feedback and are committed to improving our service. We again apologise for any inconvenience caused.
Thank you for your patience.
Best regards,
the OH team
Terrible quality, don't waste your money
I bought 4 rings directly from the website: Amalfi Pearl Cocktail Ring, Apollon Gold Cocktail Ring,
Sabina Gold Stacking Ring and Blair Chain Stacking Ring. I also bought the Remi Labradorite Cocktail Ring at one of their stockists. Unfortunately after 10-14 days of wearing these rings they all tarnished. I appreciate that as they are gold plated they will naturally tarnish over time, however, I have never had gold-plated jewellery tarnish this quickly. I was very careful, always removed them to shower or wash my hands and made sure to not have any creams or anything on my hands when wearing these rings. Unfortunately the price point really reflects the quality of these rings; as they say, buy cheap buy twice. Honestly it is not worth wasting your money on pieces that can only be worn occasionally.
I emailed customer service 3 times with no response. I then left a review reflecting my dissatisfaction and received an instant response. I replied to this and their offer to rectify this situation and again after 6 days I have received no response. It seems that customer service only matters to this brand when a bad review is left, with zero follow through.
These are all beautiful designs, but unfortunately the quality is really terrible and the customer service worse still. I would seriously recommend you spend your money elsewhere on better quality for fewer pieces.
EDITED LATER: I've emailed them 6 times with no response. Really don't bother with them! Please save your time and money!
23 May 2024
Unprompted review
Reply from Ottoman Hands
Hi Eleni,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the disappointing experience with our customer service. We have thoroughly checked our inbox and unfortunately we could not find any emails from your address, we are sorry if your emails did not reach our team, we are currently investigating why that happened as we always try to respond to all our customers within 1-2 business days. Our manager has personally reached out to you today to try and rectify this issue.
We understand your frustration regarding the rapid tarnishing of your rings. While some degree of tarnishing is expected with gold-plated pieces over time, that level of discolouration within just 14 days of wear is certainly concerning and not a common occurrence with our jewellery, plus when you buy via our website you are always covered by our extended warranty for any tarnished or faulty pieces.
Please allow us to make this right. We would be happy to offer you a replacement ring or a full refund, whichever you prefer. Your satisfaction is of the utmost importance to us, and we want to ensure you have a positive experience with our brand.
Please feel free to start a return on our Online Returns Portal, you can start this process anytime on our website and return any faulty items to us free of charge, without going via customer service.
We hope you'll give us another opportunity to serve you better. Our commitment to quality and customer care is unwavering, and we will learn from this experience to improve our processes. Thank you again for your feedback, which will help us to continuously enhance our service.
Love, OH Team xx
Wish I’d read the reviews
Wish I’d read the reviews. Bought a £69 necklace, quality was not worth that. They also charge a £3 “handling fee” if you want your money refunded (whereas you get the full amount back if you opt for store credit). Regret purchasing
13 May 2024
Unprompted review
Reply from Ottoman Hands
Thank you for taking the time to share your review and feedback. We're sorry to hear that our Necklace did not meet your expectations. We understand the disappointment when a piece differs from what you had envisioned.
Our artisans meticulously hand-make every piece we design, while this technique might not look as "perfect" as commercially-made jewellery, we celebrate each imperfection as it allows for the creation of truly one-of-a-kind pieces.
We strive to provide detailed product descriptions and visuals to accurately represent each item, but we understand that certain design elements may not be evident until the piece is seen in person. Your feedback is valuable as it helps us to improve our product presentations and set clearer expectations for our customers.
Please kindly note that the £3 fee is only to cover the return label cost that we have issued for you, but we never charge that fee for a faulty item. Unfortunately as a small independent brand we are not able to offer free returns to every order, even though we would love to be able to!
Thank you again for choosing Ottoman Hands and for your honest review. We hope that despite this particular piece not aligning with your preferences, you'll continue to explore and appreciate the artistry and craftsmanship that goes into our collections.
Love, OH Team xx
Surprised and disappointed by this…
Surprised and disappointed by this company. They advertise a necklace as being made up of natural pearls, turquoise and lapis beads, (with gold-plated 5-sided spacers). When I received the item, it had no pearls on it. The necklace was not particularly cheap either, at £75. I contacted the company, who said that it was actually the description of another necklace and, sorry about that. I emailed them again (no pick up on the phone number) and suggested a small refund perhaps? They declined. I asked again, and was given what they call 10% off: £5. So ....they cant do maths properly, advertise items with the wrong description, don't make an effort to placate the client and...mislead and misrepresent on their website. Be careful with this lot! Unprofessional!.....but thanks for your reply on trust pilot 6 weeks later!
12 September 2023
Unprompted review
Reply from Ottoman Hands
Hello and thank you for your feedback.
We understand that you have placed your order through one of our stockists. Even though it was clear from the product image that the necklace did not have any pearls on, there was a typo on the product description that mentioned pearls as part of the materials used.
We have replied to your email on the same day and apologised for this mistake in behalf of our stockist and made sure the description was corrected. We also approved a 10% refund with our stockist, which they are responsible to process as all orders made with our stockists have to be dealt directly with them for returns or refunds.
We apologise on behalf of our stockist for any inconvenience caused.
Many thanks,
Kami for the Ottoman Hands team
I wouldn't if you like to match
Earrings didn't match each other (beyond what is acceptable variance in a handmade product), replacements were attached backwards! First pair can't be returned. Decent customer service but lacking in quality control. You're better off checking eBay which have actual pictures of the products.
13 July 2023
Unprompted review
Disappointing Service
Disappointing service website says 2 to 3 days delivery order placed on the 3rd still haven't received the goods. Misleading to put that on their website the goods apparently were shipped after I enquired why I hadn't received anything and as yet still haven't.
3 March 2023
Unprompted review
I ordered a number of items for my…
I ordered a number of items for my girlfriend and she was absolutely delighted, fast delivery, great value for money and really beautiful/unique pieces :)
16 August 2022
Unprompted review
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