Ottoman Hands Reviews 

33
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Unfortunately just don't bother. The jewellery is beautiful but it will last you a couple of months. Not sure what kind of gold playing is used but it comes off at an alarming rate. Bought a necklace... See more

Rated 5 out of 5 stars

I love Ottoman Hands, every single piece I own (which is a lot now) are special to me. The pieces allow me to connect with my own heritage and have something beautifully crafted at fantastic prices. T... See more

Rated 5 out of 5 stars

I absolutely love Ottoman Hands jewellery. I have purchased earrings, necklaces and rings. The quality and designs are outstanding and matches the kind of jewellery I like to wear. Also I've received... See more

Rated 5 out of 5 stars

Products are excellent quality and as advertised on their website. Efficient shipping and good quality packaging. I have had a consistent positive experience and have been buying jewellery from Otto... See more


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3.8

Great

TrustScore 4 out of 5

33 reviews

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No recent history of asking for reviews

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3.8

All reviews

(33)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

Unfortunately just don't bother

Unfortunately just don't bother. The jewellery is beautiful but it will last you a couple of months. Not sure what kind of gold playing is used but it comes off at an alarming rate. Bought a necklace from here a year ago and it turned silver/green within a few months. Contacted customer support who were lovely and replaced it straight away. Fast forward and the new one has done exactly the same thing, it's almost like a thin gold paint. I don't shower or exercise with it on, so nothing could have prevented it other than leaving it in the box forever

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Products are excellent quality and as…

Products are excellent quality and as advertised on their website. Efficient shipping and good quality packaging. I have had a consistent positive experience and have been buying jewellery from Ottoman Hands for a couple of years.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love Ottoman Hands…

I absolutely love Ottoman Hands jewellery. I have purchased earrings, necklaces and rings. The quality and designs are outstanding and matches the kind of jewellery I like to wear. Also I've received several complaints.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

I love Ottoman Hands

I love Ottoman Hands, every single piece I own (which is a lot now) are special to me. The pieces allow me to connect with my own heritage and have something beautifully crafted at fantastic prices. They are a brand that cares about their customers and they have brilliant sample sales too. Highly recommend.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

A thumbs up for Ottoman Hands

I have bought two necklaces from Ottoman Hands. I've been very impressed by both the style and quality of the jewellery and the excellent customer service. I came across Ottoman Hands whilst I was looking for an evil eye necklace. I really liked one of theirs but didn't order straightaway. I had been sent a discount code but by the time I decided to order, the necklace had sold out and my discount code had expired. I emailed Ottoman Hands who kindly told me when new stock was expected and promised to send me a new code once the item came into stock. The expected date was exactly right, I got a new code and placed the order. I absolutely love the necklace, it is exactly what I wanted. I then ordered a second necklace which I also love. Delivery takes just a couple of days and items arrive packaged in pretty green boxes. I'm really happy I discovered Ottoman Hands and 100% recommend them.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

I saw this brand on devil wears prada 2…

I saw this brand on devil wears prada 2 as it was worn by Anne Hathaway. I had to get my hands on some items! I love my new jewellery which is so unique and arrived so quickly! The packaging had a luxurious design and I love the quality of the jewellery !

10 June 2026
Unprompted review
Rated 1 out of 5 stars

A month later, my order has still not arrived.

The quality and design of the jewellery seem great; however I have had such a terrible experience with international delivery I cannot recommend this brand for occasion gifting.

I placed an order on April 25th, for some rings for my girlfriend's birthday on May 10th. I checked the stated delivery timelines for international delivery, which was quoted at 5-10 business days on their website at checkout.

I write this review on May 22nd, and my order has still not arrived. Two weeks after her birthday, a month after the order date, and no real information of where my delivery package is and when it will arrive.

It's genuinely heartbreaking I am still unable to give her this gift. Genuinely.

If you have specific gifting dates, do not trust them with deliveries and quoted timelines. Horrible delivery experience.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Attractive Jewellery…

First saw this brand in the V&A and I decided to have a look at the website. They are a very reliable company and deliver quickly. All good.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

I really love this brand

I really love this brand! I have quite a few pieces now and I always get compliments on them. I love how unique the designs are. I've recently ordered a necklace as a gift and it was perfectly packaged, plus my friend was so pleased with it.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great design and customer service

I love the designs and the jewellery from this shop - it's always so hard to choose a favourite item and I love the bold colours available. The quality is fine and more like trendy jewellery than high end pieces. Where they are excellent is the customer service - I contacted them for two errors on my part and they were quick, kind and efficient. Thanks!

14 January 2026
Unprompted review
Rated 2 out of 5 stars

Beautiful jewellery, unsure of quality

I'm not sure I wrote this review a year ago so am doing so now.
I loved my emerald Noa Ottoman Hands ring that I had for about eighteen months. However I never expected that it might break – ever – and yet as I was adjusting it (as one is meant to be able to, no?), it broke (see photo). Was I refunded or sent a replacement? No. I was just told it was out of 12-month warranty and I would be given 20% off any new purchase within the month.
I love the designs but I don't think that good customer service, nor did it allay concerns as to the quality/longevity of pieces.

18 December 2025
Unprompted review
Ottoman Hands logo

Reply from Ottoman Hands

Thank you for taking the time to share your experience, and we’re genuinely sorry to hear how disappointed you felt.

We’re very glad to hear you loved your Noa ring and that it was worn and enjoyed for a long time. All of our jewellery is handcrafted using precious metals, which are designed to be gently adjustable within a certain range. We do not usually see any issues with breaage like this - However, like all fine jewellery, repeated or extensive resizing over time can place stress on the metal and may eventually cause weakness or breakage.

As the ring was over 12 months old at the time you contacted us, it was unfortunately outside of our warranty period. That said, we did want to offer support and therefore extended a goodwill discount towards a new piece.

We truly stand by the quality of our designs and materials, and situations like this are extremely rare for us. We’re sorry this experience left you with concerns and appreciate your feedback, which we take seriously as a small, independent brand committed to continual improvement.

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I bought three Christmas gifts from them (and none of them were cheap), which were shipped in two jewellery boxes, one of which obviously contained two gifts, with wrapping paper and one store sticker. When I questioned them thei excuse was that they didn't know that they were presents so that made them decide that maybe they were for personal use. My experience was negative, but it wasn't impossible to resolve if they'd shown a modicum of customer care. Imagine how they would have reacted to something bigger than a box and a wrapping paper, imagine if it had been a piece of jewelry.

7 November 2025
Unprompted review
Ottoman Hands logo

Reply from Ottoman Hands

We’re sorry to hear this experience was disappointing and appreciate you taking the time to share your feedback.

At the time of your order, our standard practice was occasionally to pack multiple items together in one jewellery box to reduce unnecessary packaging, unless an order was specified as containing gifts for separate recipients.

We’re pleased to share that we have since updated our packaging, and each piece is now packaged individually by default, in a jewellery pouch & box of its own. We do wrap these in tissue and secure with a sticker - but we recommend purchasing the appropriate number of gift bags and tissue paper for each recipient when gifting to ensure everything is perfectly presented.

We’re a small independent brand and always aim to be helpful and considerate, and we regret that this experience left you feeling otherwise.

Rated 2 out of 5 stars

Beautiful designs, terrible quality

I have a two necklaces, two sets of earrings and a ring from Ottoman Hands. I have to say their designs are beautiful and distinctive and was so excited to buy from there. Unfortunately every piece tarnished to the point of not being wearable within a couple of months. I appreciate that plated jewellery will eventually tarnish, but I think two months is excessive, and reflects a very low quality that I really didn’t expect from jewellery at this price point. It’s such a shame as there are other pieces I would like to buy but fear it’s just a waste of money sadly.

16 November 2025
Unprompted review
Ottoman Hands logo

Reply from Ottoman Hands

Thank you for sharing your experience, and we’re genuinely sorry to hear how disappointed you felt. We’re very pleased to hear you loved the designs, but of course it’s upsetting when the longevity hasn’t met expectations.

All of our jewellery is handmade by trained artisans using precious metals and high-quality plating, and we work closely with our suppliers to continually improve durability and finish.

We certainly wouldn’t expect pieces to become unwearable within a short period, which is why we always encourage customers to contact us if tarnishing occurs within our warranty period — we’re very happy to assess and replace items where appropriate.

We’re sorry this has left you feeling hesitant about purchasing again. Your feedback is important to us and is part of the reason we’ve continued to refine our materials and finishing processes over time.

Rated 5 out of 5 stars

My favourite jewellery shop

I first purchased some earrings from Ottoman Hands after seeing them in House of Dragon. It has since become my favourite jewellery shop. I bought all of my jewellery for my wedding day here. It always arrives quickly

6 August 2025
Unprompted review
Ottoman Hands logo

Reply from Ottoman Hands

Thank you so much for such a lovely review, it truly means the world to us.

We’re honoured that you chose Ottoman Hands for your wedding day jewellery and thrilled to hear we’ve become your favourite jewellery shop. Knowing our pieces were part of such a special moment is incredibly meaningful to our whole team.

Thank you also for your kind words about our delivery. We’re so glad everything arrived quickly and smoothly. Wishing you all the very best, and we hope to be part of many more moments with you in the future.

Rated 1 out of 5 stars

Absolutely terrible experience with…

Absolutely terrible experience with this company. Will never buy from them again. I am waiting on a refund for a return that was sent back almost 3 weeks ago now. I have emailed twice and only received identical responses from their self proclaimed ‘AI agent’. I have then DM’d on insta also to no avail. Communication with a human being would be appreciated.

17 May 2025
Unprompted review
Ottoman Hands logo

Reply from Ottoman Hands

Hi Portia,

Thank you for getting in touch, and we’re so sorry for the frustration and delay you've experienced — we completely understand how disappointing this must have been, especially after trying to reach out multiple times. Our AI agent is only there to quickly answer any enquiries outside of our working hours, we're sorry it wasn't helpful to you at this time.

We usually process all returns within 24hrs of delivery to us, unfortunately your returned parcel never reached our premises. This was the reason for the delay in processing your refund, and we sincerely apologise for not updating you sooner.

Our customer service has already messaged you back and issued your refund, as well as sending a small gift card from us as a gesture of apology.

Again, we're really sorry for the inconvenience caused, and we truly appreciate your patience.

Kind regards,
the OH team

Rated 2 out of 5 stars

Quality is so poor..

So upset, I was so happy to find this brand because of the beautiful designs but sadly both the ring and necklace I bought have tarnished after only 2 weeks of wear and left my finger green. So expensive as well..
Really disappointed.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered or been given several…

I have ordered or been given several pieces from Ottoman hands, including necklaces, earrings, rings and bracelets. I've loved them all and wear them often. The quality has been great and the designs are wonderful, working equally well with casual items or for more dressy occasions. Very happy customer as delivery has been fast and accurate too.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Great quality!

Love my new set of jewellery from Ottoman hands! The quality is stunning and I’ve had so many compliments! Fast delivery too- thank you!

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Best jewellery I’ve bought!

Wow! The jewellery is stunning! Even better in real life! The quality is amazing and I love the cute packaging. Super fast delivery and I’m so happy! I’m definitely going back for more! Love love love thanks you so much! Xxx

21 September 2024
Unprompted review

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