Oscillot Reviews 566

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the product's quality, noting its effectiveness in keeping pets contained and its aesthetic appeal on fences. The ordering process is consistently described as easy, straightforward, and clear, with many appreciating the seamless online experience. Reviewers also praise the quick and efficient delivery, often receiving their orders sooner than expected. The installation is generally considered easy, even for those without professional help, and the product is seen as well-made and durable. However, some customers experienced issues with delivery, including delays, incorrect tracking numbers, or packages not arriving at all. A few other people also felt that the product description could be clearer, particularly regarding color accuracy or the need for additional components like screws. There were also occasional mentions of import taxes for international orders, which some found unexpected.

What people talk about most

Product

Customers had ambiguous experiences with the product, with many praising its quality, ease of installation,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as well-made, solid, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising prompt and quick... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, clear, and seamless,... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, quite easy to install and much more aesthetic than other solutions on the market. Ours needed a bit of adaptation since the fence is not always leveled, has some horizontal boards which... See more

Company replied

Rated 5 out of 5 stars

Information on website was clear and easily understood. I went to my local installer, Cat Runs WA, and they helped with measuring to make sure I ordered the correct amount of Oscillot. The product... See more

Company replied

Rated 5 out of 5 stars

The process was really straightforward and explained in a friendly way. The instructions were easy to follow, and the package was beautifully prepared. Plus, it arrived sooner than I thought! I abso... See more

Company replied

Rated 5 out of 5 stars

We absolutely love the oscillating rollers. I’ve had netting before to keep my cats in my yard and hated it, cobwebs forming, debris getting caught in it.. The rollers blend into the fence and is bare... See more

Company replied


Company details

  1. #10 of 12 best companies in Pet Supply Store
  2. #1 of 1 best companies in Fence Supply Store
  3. #1 of 1 best companies in Hardware Accessories Store
  4. #11 of 11 best companies in Pet Store

Written by the company

Available in easy DIY Kits & suitable for most fence types, Oscillot® is the safe, effective, simple way to keep pet cats contained to their yards. This revolutionary cat containment system is designed for DIY installation to existing fences(at least 1.80 metres in height) including metal, timber, masonry, vinyl and composite fencing to keep pet cats safe and prevent them from roaming beyond the fence line. Oscillot® consists of a series of four-bladed aluminium Paddles designed for installation running consecutively the length of the fence line between Post Kits containing bearings. When a cat tries to jump and scale the fence, they place a paw on the paddle, which then spins; the cat cannot get traction and falls safely back to the ground. Oscillot® is fast-becoming the first choice for cat owners in Australia, and across the world, because there are no wires, no cages and no netting, it is cat friendly ,unobtrusive and can turn most fences into a cat proof fence, easily and cost effectively. Oscillot® is an ideal choice for cat owners wanting to keep their cat safely contained without compromising the aesthetics of their yard or fence.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

566 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very effective and easily installed

Loved the videos showing the barriers working on cats. Very easy to install and first time I let cat outdoors it worked as was designed to do jumping up from air conditioning unit. Told many people about product.

14 October 2024
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Reply from Oscillot

Dear Holly,
Thank you very much for your feedback and recommendations :)
We are glad to hear that the system has worked for your cat! We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

Rated 5 out of 5 stars

Great product

Great product! Had to modify for a large tree and still gets the job done. Flying squirrels are safe!!

1 October 2024
Unprompted review
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Reply from Oscillot

Dear Cindy,
Thank you very much for your feedback. We are glad to hear that you are satisfied with the system :)

Rated 5 out of 5 stars

Great product

Great product. Easy to install.
Does the job!

9 October 2024
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Reply from Oscillot

Dear Clinton,
Thank you very much for your feedback. We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

Rated 1 out of 5 stars

Product did not work as advertised

Product did not work as advertised, cat managed to jump on top of it without any issues. tried multiple ways and heights and I swear if a cat could laugh he was each time he figured it out.

30 July 2024
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Reply from Oscillot

Dear Alan,
Thank you for your feedback. We are sorry to hear that your installation attempts have been unsuccessful.

We are working with each and every customer individually, always ready to provide custom advice tailored for your particular situation. We would appreciate it if you sent us your fence photos, so we can take a look and provide better advice on necessary adjustments to your installation. All fences are different and sometimes it requires a bit of trial and error to get it right.

We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

Looking forward to hearing from you.

Team Oscillot

Rated 5 out of 5 stars

I found that ordering online was simple…

I found that ordering online was simple and easy to understand. I was able to follow my order in transit. I received my order today in a good condition. 👍

1 October 2024
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Reply from Oscillot

Dear Barry,
Thank you very much for your feedback. We really appreciate your 5-star review!

Rated 5 out of 5 stars

We received our product so fast ,this…

We received our product so fast ,this is our 2nd purchase and our once perfect escapee is now safe in our yard

25 September 2024
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Reply from Oscillot

Dear Rick,
Thank you very much for your feedback. We are glad to hear that the system has worked for your cat! We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

Rated 4 out of 5 stars

Osci

Good 😊.... .

1 October 2024
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Reply from Oscillot

Thank you so much, Elizabeth! We really appreciate your review!

Rated 1 out of 5 stars

If you want to order from this company fine but you’ll get between six and 10 emails from Jenna until she is satisfied that you know what you’re doing before she sends it out

The company should approve with the customer service that you have you have a girl named Jenna who is the manager I guess that holds your purchase in order at Ransom. I responded to her multiple times during an email. I know what I’m doing with this fence I have installed this fence multiple times can you please send me the parts which I ordered, she keeps on sending an email. Please respond to the email. I respond back to multiple times. Can you send me the parts then send out another email which ignore seven days later I contacted her and said have you sent the thing back yet she went no you didn’t respond back to the other email. I said send me my merchandise now . Absolutely pathetic then when you put in a comment page to complain, she reads the comments really could you not have a complaint department that she doesn’t read so she cancel it? Your response was a complete lie I sent 6 emails

23 September 2024
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Reply from Oscillot

Hello,

Thank you for your feedback. Our management have checked your communication with our customer service representative. Unfortunately, upon reviewing the entire thread of the conversation, we have not been receiving relevant answers from you. Please respond with photos of received product to the last email sent to you on October 1st as we are still waiting for this information from you.

Best Regards,

Team Oscillot

Rated 5 out of 5 stars

Satisfied customer.Goods arrived as ordered and in a…

Goods arrived as ordered and in a timely manner .
Happy to recommend to anyone considering purchasing from Oscillot.

24 September 2024
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Reply from Oscillot

Dear Jeff,
Thank you very much for your feedback. We really appreciate your recommendation. We hope that Oscillot will serve you well for many years!

Rated 5 out of 5 stars

We think that it’s a brilliant…

We think that it’s a brilliant invention for both keeping the own cats in the garden and other cats out of it. 👍

8 July 2024
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Reply from Oscillot

Dear Danny,
Thank you very much for your feedback. We really appreciate your 5-star review.
I would like to note that we do not promote Oscillot as a way to keep cats out. While installing the system along the perimeter of your yard will help keep neighbors and stray cats from invading your property, it is not foolproof. Cats may still find a way into your yard by climbing over the system using trees, sheds, garages, and other structures in neighboring yards. They may then become trapped in your yard and unable to leave with Oscillot in place.

Rated 5 out of 5 stars

We are very happy with our purchase

We are very happy with our purchase. We made this purchase when we moved and feel that our 15 year old is safe and secure in our courtyard.

8 July 2024
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Reply from Oscillot

Dear Linda,
Thank you very much for your feedback. We are very happy to know that the system works well for your cat. We appreciate your purchase and hope that Oscillot will serve you well for many years :)

Rated 5 out of 5 stars

product with care!

My order arrived in just a few days and by the way the packages look, you know the company hand picked the items and make sure everything is counted correctly before shipping out. Hope this would stop my cats jumping over the fence to visit my neighbord’s rooftop

9 September 2024
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Reply from Oscillot

Dear Umi,
Thank you very much for your feedback. We are glad to hear that you are satisfied with the quality of the service :) We very much hope that Oscillot will work out for you eventually.

If you have any issues or questions, please do not hesitate to contact us at support@oscillotamerica.com. We will be glad to help.

Rated 5 out of 5 stars

So easy, affordable and practical

Delivered promptly, no issues. Everything you needed to install was supplied in the kit. I had a guy help install 60m in a day. Colours suit the fence. So EASY and practical. The cat is flumixt!!!

28 August 2024
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Reply from Oscillot

Thank you so much, Tan! We really appreciate your feedback. We are glad to hear that you are satisfied with the system :)

Rated 4 out of 5 stars

The service was great

The service was great! All our questions were answered in a timely manner. When we needed additional components to complete the project, the staff was able to get them to us.

18 August 2024
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Reply from Oscillot

Dear Kimberly,
Thank you very much for your feedback. We are glad to hear that you are satisfied with the quality of the service. We very much hope that you are happy with the system and it will serve you well for a long time :)

Rated 4 out of 5 stars

The wedsite was very helpful in that it…

The wedsite was very helpful in that it described the products well. We did have to ask how long the paddles were because we did not find them on the website. It would have been useful if measurements were given in English as well as metric, but we were able to convert.

20 August 2024
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Reply from Oscillot

Dear Michael,
Thank you very much for your feedback. Please note that our US PDF Installation Guide has inches and feet metrics in it. Additionally, the dimensions of the paddles are listed in each kit Description section on the website when you scroll down the page.

We very much hope that you are happy with the system and that it will serve you well for a long time :)

Rated 3 out of 5 stars

Cat escapes

The idea is not bad and for two of our cats the oscillot system works. But our Houdini, for whom we bought the oscillot and spent a lot of money and time to install the fence, knows how to escape. He uses the little black posts between the rolls to hold himself and then jumps outside.
The company now sent me an idea, how to fix the problem. We gonna try this.

31 August 2024
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Reply from Oscillot

Dear Rachel,
Thank you very much for your feedback. We are glad to hear that the system has worked for 2 of your cats! We understand that some cats can be incredibly agile, sometimes they can find new ways how to escape. In such cases we recommend covering all the possible gaps by all means. If your cat uses the posts, you can attach tall pieces of polycarbonate to cover up the gaps. I have sent you some examples of such extra cat-proofing via email. We would appreciate if you send us your fence photos, so we can take a look and provide better advice how to avoid escaping. We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

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