Oscillot Reviews 566

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the product's quality, noting its effectiveness in keeping pets contained and its aesthetic appeal on fences. The ordering process is consistently described as easy, straightforward, and clear, with many appreciating the seamless online experience. Reviewers also praise the quick and efficient delivery, often receiving their orders sooner than expected. The installation is generally considered easy, even for those without professional help, and the product is seen as well-made and durable. However, some customers experienced issues with delivery, including delays, incorrect tracking numbers, or packages not arriving at all. A few other people also felt that the product description could be clearer, particularly regarding color accuracy or the need for additional components like screws. There were also occasional mentions of import taxes for international orders, which some found unexpected.

What people talk about most

Product

Customers had ambiguous experiences with the product, with many praising its quality, ease of installation,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as well-made, solid, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising prompt and quick... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, clear, and seamless,... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, quite easy to install and much more aesthetic than other solutions on the market. Ours needed a bit of adaptation since the fence is not always leveled, has some horizontal boards which... See more

Company replied

Rated 5 out of 5 stars

Information on website was clear and easily understood. I went to my local installer, Cat Runs WA, and they helped with measuring to make sure I ordered the correct amount of Oscillot. The product... See more

Company replied

Rated 5 out of 5 stars

The process was really straightforward and explained in a friendly way. The instructions were easy to follow, and the package was beautifully prepared. Plus, it arrived sooner than I thought! I abso... See more

Company replied

Rated 5 out of 5 stars

We absolutely love the oscillating rollers. I’ve had netting before to keep my cats in my yard and hated it, cobwebs forming, debris getting caught in it.. The rollers blend into the fence and is bare... See more

Company replied


Company details

  1. #10 of 12 best companies in Pet Supply Store
  2. #1 of 1 best companies in Fence Supply Store
  3. #1 of 1 best companies in Hardware Accessories Store
  4. #11 of 11 best companies in Pet Store

Written by the company

Available in easy DIY Kits & suitable for most fence types, Oscillot® is the safe, effective, simple way to keep pet cats contained to their yards. This revolutionary cat containment system is designed for DIY installation to existing fences(at least 1.80 metres in height) including metal, timber, masonry, vinyl and composite fencing to keep pet cats safe and prevent them from roaming beyond the fence line. Oscillot® consists of a series of four-bladed aluminium Paddles designed for installation running consecutively the length of the fence line between Post Kits containing bearings. When a cat tries to jump and scale the fence, they place a paw on the paddle, which then spins; the cat cannot get traction and falls safely back to the ground. Oscillot® is fast-becoming the first choice for cat owners in Australia, and across the world, because there are no wires, no cages and no netting, it is cat friendly ,unobtrusive and can turn most fences into a cat proof fence, easily and cost effectively. Oscillot® is an ideal choice for cat owners wanting to keep their cat safely contained without compromising the aesthetics of their yard or fence.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

566 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

After reading all the successful…

After reading all the successful reviews we were hoping for the same. It took a few days, but the cats were still able to jump the fence. Seems like a good product in therory. Glad some had great success. Alot of money for a product that did not work.

2 December 2024
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Reply from Oscillot

Dear Karen,

We are sorry to hear that your first installation attempt has been unsuccessful. We truly appreciate your feedback and would love to help troubleshoot any potential issues.

All fences are different and in some cases it requires a bit of a trial-and-error to get the installation just right. Sometimes additional cat-proofing measures may be needed, depending on the fence type and surroundings. That is why we are working with each and every customer individually, always ready to provide custom advice tailored for your particular situation. We would appreciate it if you sent us your fence photos, so we can take a look and provide better advice on necessary adjustments to your installation.

We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

Looking forward to hearing from you.

Team Oscillot

Rated 5 out of 5 stars

A brand that cares!!!

The help and support I received from Jennifer prior to my purchase and the guidance on the best solution for my space was second to none. Oscillot is a business that cares about providing a quality product that achieves safety and security for our beloved cats! Thank you for helping my keep my 'floofs' safe in their new home!

2 February 2025
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Reply from Oscillot

Dear Fi,
Thank you very much for your feedback. We are glad to hear that you are satisfied with the quality of the system, and that your cats are safe and secure in your new home :) We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

If you ever need help in the future, please do not hesitate to reach out. We are always glad to assist.

Rated 5 out of 5 stars

Easy purchase.

4 February 2025
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Reply from Oscillot

Dear Wilna,
Thank you for your review! We are glad to hear that the purchase process was smooth and easy for you. If there is anything else we can assist with, feel free to reach out.

Rated 5 out of 5 stars

Prompt reply to our questions

Prompt reply to our questions. Great to have free delivery option. Even though some delay through flooding, still arrived in time for us to install. Impressed with the service.

29 January 2025
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Reply from Oscillot

Dear Wendy,
We really appreciate your feedback! It is great to hear that you were happy with our service and that your order arrived despite the challenges. We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

Rated 5 out of 5 stars

Very fast delivery considering the time…

Very fast delivery considering the time of year. Most impressed.

31 December 2024
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Reply from Oscillot

Dear Carlos,
Thank you for your kind feedback! We’re happy to hear that your order arrived quickly, especially during the busy holiday season. If you have any questions or need assistance with your installation, feel free to reach out. We’re always happy to help.

Rated 5 out of 5 stars

Always great service! I emailed through the website re…

I emailed through the website re replacement parts.
The message was answered promptly and the invoice arrived soon after.
The parts arrived safely.
This is the best system for containing cats and I have been so happy with the product over 5 years and 2 homes.

12 December 2024
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Reply from Oscillot

Dear Jan,
Thank you so much for your feedback! We are glad to hear that you have had such a positive experience with the product and our customer service. It is wonderful to know the system has worked well for you for so many years. We hope Oscillot continues to be a good choice for you for many years to come!

Rated 5 out of 5 stars

Excellent on line information plus…

Excellent on line information plus assistance was given via emails by a very knowledgeable person who was passionate about the product

10 December 2024
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Reply from Oscillot

Dear David,
Thank you so much for your kind feedback! We are glad to hear that our online resources and email assistance were helpful. We very much hope that you are happy with the system and it will serve you well for a long time :) If there is anything else we can assist you with, please do not hesitate to reach out.

Rated 5 out of 5 stars

Jenny N

Jenny N. was exceptionally helpful in navigating the entirely understandable delays due to recent weather emergencies.

2 December 2024
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Reply from Oscillot

Dear Tom,
Thank you for your understanding and patience during the recent weather challenges. We are glad to hear that we were able to assist you effectively. We truly appreciate your purchase and hope that Oscillot will serve you well for many years!

Rated 5 out of 5 stars

Great product

Delivered quickly. Cat is safe in yard, can not get out or other animals can not get in.

1 October 2024
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Reply from Oscillot

Dear Robin,
Thank you for your feedback! We are glad to hear that your order arrived promptly and that the system is working perfectly to keep your cat safe. If you have any questions or need assistance in the future, feel free to reach out.

Rated 5 out of 5 stars

Excellent product

Excellent product, aesthetically pleasing, and functions exactly as designed.

10 September 2024
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Reply from Oscillot

Dear Imran,
Thank you for your wonderful feedback! We are happy to hear that the product not only meets your expectations but also adds to the aesthetics of your space. We truly appreciate your purchase and hope that Oscillot will serve you well for many years.

Rated 5 out of 5 stars

Great product, easy to install

Ordered on the weekend and arrived Friday (Sydney metro). Well packed and as described with full instructions on how to install with a few tools. Used a 32t bi-metal hacksaw, mitre box and clamp for cutting one of the lengths. Robust and brown colour blends in well with the wooden fencing. More importantly no successful escape attempts so far (2 weeks in)!

19 November 2024
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Reply from Oscillot

Dear David,
Thank you for sharing such detailed feedback! We are happy to hear that your order arrived promptly and that the system has worked well for your cat. We truly appreciate your purchase and hope that Oscillot will serve you well for many years :) Please do not hesitate to reach out if you have any questions in the future.

Rated 5 out of 5 stars

Excellent product

Excellent product! Excellent service! We have a beloved Ragdoll cat, named Jax, that loves his outdoor time. One day he figured out how to jump from a window ledge to a fence and climb up on the roof. He also figured out how to jump from a pool heater than up and over a chain link fence. Concerned about his wellbeing we began to look for solutions and came across the spinner idea. We place two separate orders over time and now have peace of mind and a safe happy cat. It took two try’s to convince Jax he wanted nothing to do with the spinners and went back to enjoying his big enclosed yard. Great product! Great solution!

12 November 2024
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Reply from Oscillot

Dear Karen,
Thank you for your feedback. We are glad to hear that Oscillot has provided safety for Jax. It is amazing how resourceful cats can be when it comes to climbing, but we are thrilled that our system has proven to be an effective solution. Thank you for placing multiple orders with us and for trusting us to help keep your cat safe and happy. If you ever need any further assistance or advice, please do not hesitate to reach out!

Rated 5 out of 5 stars

Australian business providing great service.

The website was very detailed and included videos of how the product works. It was easy to choose the right product and to order it. It arrived quickly. Great purchasing experience and I was pleased to support a small Australian business.

19 November 2024
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Reply from Oscillot

Dear Rebecca,
Thank you for your thoughtful review. We are grateful for your support!
We are glad that you had a smooth and enjoyable purchasing experience with us. We very much hope that you are happy with the system and it will serve you well for a long time :)

Rated 2 out of 5 stars

Order complete

Correcting past review. Thank you Oscillot my Oder was correct and thanks for your reply

12 November 2024
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Reply from Oscillot

Hello,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the missing components.

Please note that while we strive to respond to all inquiries promptly, it may take up to 48 hours during periods of high demand. We are currently experiencing an unusually large volume of orders and inquiries, but we are committed to processing and dispatching everything as quickly as possible.

In the rare instance that components are missing, we act swiftly to send the necessary items to you without delay. Our records show that we responded to your email within 24 hours, and we remain committed to resolving this issue for you promptly.

We appreciate your understanding and look forward to hearing from you soon.

Best regards,
Team Oscillot

Rated 5 out of 5 stars

Cared to Check

They contacted to me to check I’d selected the right colours. My response was in the affirmative, but I was impressed they thought about the customer’s choices.

6 November 2024
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Reply from Oscillot

Dear Rowan,
Thank you for your feedback.
We are happy to hear that you are satisfied with our service :) We truly appreciate your purchase and hope that Oscillot serves you well for many years to come.

Rated 5 out of 5 stars

Freat Product

Great quality
Easy for me to install
Great service

6 November 2024
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Reply from Oscillot

Thank you so much, Allison! We really appreciate your feedback and a 5-star review!

Rated 1 out of 5 stars

Ordered a 60 m fence roller kit in…

Ordered a 60 m fence roller kit in aluminium. It was promptly delivered. Unfortunately quality control is poor as 2 of the rollers arrived with bad deformations on the fins. Luckily we had enough for the job (just), as we had ordered more than needed.
We used one of the recommended installers listed on the Oscillot website. The issue we have now is that the mount covers keep popping off, when winds are more than a breeze. So the rollers fall out and are constantly losing the ball rollers. Messaged Oscillot asking if anything can be done to make the end caps more secure, 3 weeks later there's been no response and the company doesn't list a phone number. After service support is obviously also poor.

10 July 2024
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Reply from Oscillot

Dear Greig,

Thank you for your feedback.
We are sorry to hear that some components arrived damaged. Please rest assured that we are fully committed to assisting our customers with any issues they may encounter. In the rare event that a product is damaged during transit, we take swift action to provide replacement parts or a full replacement unit at no additional cost to you.

Our records show that we received an email from you approximately 3 weeks ago, to which we replied the following day with guidance on resolving the issue. However, we did not receive a response. It is possible that our email was missed due to a technical error or inadvertently directed to your spam folder.

Since then, we've contacted you via email to address this issue and make sure you're satisfied with the resolution.

We look forward to hearing from you soon.

Best regards,
Team Oscillot

Rated 5 out of 5 stars

Easy online ordering

Easy online ordering, site very informative.

22 October 2024
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Reply from Oscillot

Thank you very much for your feedback. We very much hope that you are happy with the system and it will serve you well for a long time :)

Rated 5 out of 5 stars

31 Meter fence kit

Good advice via email, delivery is reliable and quick. The system is well thought out and easy to assemble. Only time will tell whether it will stop our cats from climbing over the fence.

21 October 2024
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Reply from Oscillot

Dear Raimund,
Thank you very much for your feedback!

We are delighted to hear that you are satisfied with both our service and the system. We truly appreciate your purchase and hope that Oscillot serves you well for many years to come.

Should you encounter any difficulties or have any questions, please do not hesitate to reach out. We are always happy to assist you.

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