OrthoFlexx Reviews 1,002

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 719 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the product's durability, strength, and overall quality. Customers consistently find the insoles provide excellent arch support, making walking enjoyable and comfortable, even for those with conditions like flat feet or plantar fasciitis. Many people appreciate the significant difference these insoles make in alleviating foot pain and improving posture, often preferring them over custom orthotics. The customer service is also frequently praised for being superb, prompt, and helpful, especially when addressing issues like incorrect sizing or product exchanges. However, some people were dissatisfied with the product itself, finding it uncomfortable, too soft in the front, or that the arch support did not sit correctly, exacerbating pain.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting its strong, well-made insoles that... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the durability and strength of the... See more

Order

People report positive experiences with the ordering process, finding it easy to order and praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the superior support and... See more

User experience

Clients share positive opinions on user experience, with many finding the insoles to be very comfortable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What sold me on these insoles was the durability and strength of this product. These insoles maintain their shape and therefore their support of your foot and especially the arch. I have very high ar... See more

Rated 5 out of 5 stars

Great strong insoles well made and value for money, Soft and comfortable was reluctant to buy at first but will look for another pair as perfect for my flat feet with great support. Happy customer !... See more

Rated 5 out of 5 stars

My foot pain is metatarsalgia, not plantar fasciitis at all. On the first wearing of the insoles I felt those bones shifting. The insoles being the full length of the foot, the significant strong arch... See more


Company details

  1. Orthopedic Shoe Store
  2. Orthotics & Prosthetics Service

Written by the company

OrthoFlexx™ insoles provide the ideal arch support for promoting balance and stability and alleviating foot pain.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Heel saver

I work 12 plus hours walking and standing on concrete floors. My heels would hurt by the time I was done. But the next morning the heels would be worse. I had to do something so I finely bought ortho flex insoles, they have been a life saver. My heels don't hurt after the long days working. Just wish I would have ordered them sooner.

26 May 2026
Unprompted review
Rated 4 out of 5 stars

Great product, terrible delivery experience by GOFO.

The delivery company is GOFO and they do not have their act together. There were multiple failed deliveries because we have a gate even though we gave them the gate code 5+ times via email and telephone.
I have relatively low arches and these are great. Super supportive and they do not bother my feet at all. I have some kind of heel issue and these give me a little relief.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

I dig them

Just got these insoles and have been walking around with them, did some hikes as well and I must say I do feel a difference. They’re comfortable. Customer service has been great as well.

24 May 2026
Unprompted review
Rated 4 out of 5 stars

I would have given 5 stars but the…

I would have given 5 stars but the shipping takes a lot longer then it should, they need to use a different shipping company. However, customer service reps Camilla and Cherry responded quickly, they should get a bonus. As for the inserts, they seem to be helping. If they can expedite shipping, I think they have a good product.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

What sold me...

What sold me on these insoles was the durability and strength of this product. These insoles maintain their shape and therefore their support of your foot and especially the arch. I have very high arches but I have nasty crunches along the arches themselves. When I put these insoles in I could feel the arch support and the crunches being pushed on when I walked. Most insoles were just cushion not architectural support. Excellent product!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Best insert ever

Best insert ever. I have spent much more money on several of the famous brands. Orthoflexx gives me the best support at a reasonable price. Will definitely buy again

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Exactly as advertised

Exactly as advertised. I originally bought one pair to trial for my work shoes. I found them very good to wear and bought a second pair for another pair of shoes I wear regularly.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

My foot pain is metatarsalgia

My foot pain is metatarsalgia, not plantar fasciitis at all. On the first wearing of the insoles I felt those bones shifting. The insoles being the full length of the foot, the significant strong arch support, and the padding under the ball of the foot, together make a huge difference.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

So happy I found these!

I was worried that these insoles would feel too rigid but instead have been pleasantly surprised at how comfortable they are. I’m loving the superior support they provide compared to other insoles I have tried.

22 May 2026
Unprompted review

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