Orrell Heating & Plumbing Ltd Reviews 122

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, making every interaction pleasant. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and high quality of work, often completed within budget and on time. Consumers also found the pricing to be very competitive and reasonable. However, some customers reported dissatisfaction with the quality of workmanship, citing issues like poor patching, cracked grout, and significant mistakes in installation. A few people also mentioned a lack of follow-up or quality checks after the work was completed, and one reviewer noted being quoted a price without VAT, leading to an unexpected total cost.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism and helpfulness.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism and efficiency of... See more

Quality

Users describe positive interactions with quality. Many customers praise the high standard of workmanship,... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the pricing to be very... See more

Based on these reviews

Rated 5 out of 5 stars

Rob arrived first thing in the morning and worked flat out all day Boiler successfully fitted by the end of the day - he explained clearly what he was doing all through the day, and made sure he we... See more

Rated 5 out of 5 stars

Simon came to quote for our new bathroom which was being located in a completely different room. He gave us advice on what would work and the layout as we couldn’t visualise it. The bathroom turned... See more

Rated 5 out of 5 stars

Discussions and quote on site from Dave prior to job was done quickly, efficiently and fully explained. Kris sorted out the electrics prior to installation of pump and shower. Job was then carried ou... See more

Company replied

Rated 5 out of 5 stars

Dave and the team arrived just before Christmas- with a tight deadline to get finished before the family arrived…, They worked tirelessly, and as a well organised team, over several days. Nothing wa... See more

Rated 5 out of 5 stars

From first deciding Orrell heating was the company to do the job everything was first class.From designing our bathroom to starting the job was excellent.We were lucky to have Jamie doing the work.A... See more

Company replied

Rated 5 out of 5 stars

From the initial phone call to home visit we received nothing but care and attention. The agreed date was kept with the brilliant team of lads who really do graft and leave everywhere spotless afterwa... See more

Company replied

Rated 5 out of 5 stars

We contacted Orrell Heating and Plumbing regarding our old boiler, we wanted them to remove the boiler from the attic and install a new one installed the garage all the staff in the sore were most... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. Cannot recommend highly enough. Helpful from the initial quote to the booking in and delivery of materials. Home was left clean and tidy at the end of each day... See more

Company replied

Rated 5 out of 5 stars

Just had our bath replaced with a walk in shower, the advice given by Simon was excellent. The lads arrived and the work was completed in 3 days. New shower, sink and toilet unit. Everywhere was kept... See more

Rated 5 out of 5 stars

I have used Orrell Heating & Plumbing Ltd several times now for my own home and properties I work at. They completed my new bathroom on time and within budget, the work is to a very high standard. T... See more

Rated 5 out of 5 stars

We are very pleased with our new bathroom and the service provided by orrell plumbing and heating. Simon was very helpful when we called in the showroom and the price was very reasonable compared to... See more

Rated 5 out of 5 stars

Contacted Orrell bathrooms regarding updating our en suite, Simon and Matt organised everything for us,from planning to installation nothing was to much trouble. They were very professional in their... See more

Company replied

Rated 5 out of 5 stars

Had a new boiler installed by Jordan from Orrell plumbing and heating, 10 out 10 for politeness, workmanship and explanation of the job, also very tidy. David Highton MD came out and personally fixed... See more

Rated 5 out of 5 stars

I thought OH&P ltd where excellent and they managed to reschedule things in order to come out and help me in an emergency when my boiler started leaking. Jordan is a sound friendly engineer aswell.... See more

Rated 5 out of 5 stars

Orrell Heating &Plumbing made it for us to change our details due to moving home. On the second day of our move, a heating engineer came to fully check and service the boiler / heating system. The an... See more

Rated 5 out of 5 stars

I’ve recently had both a bathroom and boiler replacement done and honestly I can’t rate you guys highly enough! From my initial enquiry, Simon was so quick to respond, I had plans designed the next da... See more

Company replied

Rated 5 out of 5 stars

Not my first time using this company and will definitely not be my last. From the initial site visit from Dave, to receiving the quote and appointment via text, to the completion of the job - I simply... See more

Company replied

Rated 5 out of 5 stars

Excellent from start to finish!! From initial contact, the process was fluent, no stone left unturned ,never left wondering, regular contact from all parties involved, liked the idea they were always... See more

Company replied

Rated 5 out of 5 stars

I’m glad I chose this company to fit my shower room. The fitter worked hard leaving no mess and although it took a bit longer than expected through unforeseen circumstances I’m delighted with the en... See more

Company replied

Rated 5 out of 5 stars

Had a pump replaced on my water tank today by Orrell Heating and Plumbing. They turned up as planned did a great job very prompt and left my home clean and tidy as they always do. Would definitely... See more

Rated 1 out of 5 stars

Poorly fitted wetroom. Dangerous for disabled people. Leg went through drain and ceiling below, trip to A&E was needed. Water damages to room below. Promised they would repair damages but are stuck wi... See more

Rated 1 out of 5 stars

Very shoddy workmanship, big mistakes like they put the wall tiles down on the floor. We are also waiting completion of the bathroom from a start date of 11 /8/ 2025. There was no follow up or quali... See more

Rated 1 out of 5 stars

Was quoted price without Vat I would not have agreed to work if I was made aware of the total cost for 5 minutes work.

Company replied

Rated 4 out of 5 stars

Great bathroom for a good price. 2 wk start date delay did cause us a few problems due to our toilet not flushing properly and waiting the extra two wks for our bathroom work to start. Once David, p... See more

Company replied

Rated 4 out of 5 stars

Jordan is very friendly and knowledgeable and gave guidance and came back with advice and a price as it would have to be an electrician not him that would need to sort the problem. We have had Jordan... See more

Company replied

Rated 5 out of 5 stars

I have used Orrell heating for the last three years for my boiler service and have been completely satisfied with the service I have received. The engineer Jordan was competent, cheerful and very help... See more

Rated 5 out of 5 stars

My bathroom and en-suite were completed in June. The team worked really well to design, source and fit the two rooms for a reasonable price. Ian worked so hard to produce stunning rooms and informe... See more

Company replied

Rated 5 out of 5 stars

From the first visit to design of 2 x bathrooms to full supply and installation, the service was first class. I cannot praise them highly enough. Stephen the installer was a perfectionist who ensured... See more

Rated 5 out of 5 stars

Great service from Amanda and Jordan. No messing about. Boiler been great ever since it was fitted. Annual service was prompt and professional. Highly recommend ORRELL HEATING AND PLUMBING. Thanks

Company replied

Rated 5 out of 5 stars

As always a pleasure to deal with orrell plumbing, staff are all very friendly and helpful . Our boiler was serviced by a friendly engineer, he arrived early and got the job done. Excellent.

Rated 5 out of 5 stars

Just had our Annual Boiler Service done yesterday with Jordan. Since relocating to this area as relative strangers in 2021.. and choosing Orrell to do our complete Bathroom re-fit and additional P... See more

Rated 5 out of 5 stars

Always a pleasure,a friendly , reliable and trustworthy company to deal with . Kept informed throughout about arrival times etc and always happy with work completed - thanks again 👍🏼

Rated 5 out of 5 stars

Simon was great in getting us the best deal and price for what we wanted, managed to get us in quickly and Ste worked so hard over the three weeks to turn our bathroom into something amazing! 🤩

Rated 5 out of 5 stars

I've used orrell heating for several years and they have never failed to provide a great service, from the ladies at the end of the phone to the engineers doing the work. They keep you well informed.... See more

Rated 5 out of 5 stars

They fixed my boiler, which of course, is exactly what you’d expect from a heating company. What you don’t necessarily expect is the level of efficiency and genuine friendliness that comes... See more

Rated 5 out of 5 stars

Absolutley amazing results in the bathroom. Very efficient and the attention to detail is very apparent. Jamie the fitter was a lovely person. Would recommend Orrell heating and plumbing in every... See more

Rated 5 out of 5 stars

He was very experinced with the job he did, He was telling me how things worked. He altered the pressure also checked that everything was working. I found the whole company very helpful, and thank... See more

Rated 5 out of 5 stars

Fantastic service from start to finish with these guys! They provided unmatched prices and quality with my new bathroom! Highly recommend these guys!

Company replied

Rated 5 out of 5 stars

Jordan was brilliant as usual Very efficient and tidy worker Puts you at your ease as he’s very friendly and helpful

Rated 5 out of 5 stars

Amazing service today !!! Heating totally playing up ! Who knew a wasp stuck in the flue could cause so much hassle .. thank you for such prompt service today and getting this household back to normal... See more

Company replied

Rated 5 out of 5 stars

Have my boiler serviced by Orrell every year. Always punctual and professional. The office staff are always so helpful and friendly. Would recommend to anyone!

Rated 5 out of 5 stars

Gary the fitter was on time every day and was very efficient explaining things as he went along

Rated 5 out of 5 stars

Great service as always by Orrell plumbing. Highly recommend. Friendly and quick service.

Company replied

Rated 5 out of 5 stars

Always reliable and on time, clean workers who never leave a mess, excellent company to deal with.

Company replied

Rated 5 out of 5 stars

I would wholeheartedly recommend Orrell Heating & Plumbing, they did a fantastic job of transforming my dated bathroom into a stylish yet very practical space. I found them professional and exception... See more

Company replied

Rated 5 out of 5 stars

Great company all jobs done to a high standard with good communication throughout , will continue to use

Company replied

Rated 5 out of 5 stars

So easy from start to finish All planned for me Jack was fab My bathroom is stunning, we love it I will definitely be back.

Rated 5 out of 5 stars

Jordan said 0800 hrs and at 0800 hrs there he was. He tackled his job immediately, bled a couple of rads, no mess and a job well done. Thanks Jordan

Rated 5 out of 5 stars

Very efficient and delivered great service from start to finish


Company details

  1. Gas Engineer
  2. Bathroom Remodeler
  3. Plumber

Written by the company

Our team at Orrell Heating & Plumbing are experts in the installation of new bathrooms & energy-efficient boilers.We are fully qualified and take pride in our reputation for great customer service, so you can always expect an exceptional experience. Customers are welcome to visit us at our showroom and view our quality array of bathroom products and also talk to us about your requirements. We take care of you bathrooms install from start to finish. Once agreed, you can sit back and wait for the bathroom of your dreams to be completed. We provide all the relevant skilled trades to complete your bathroom project.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

122 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

100% would recommend this company

100% would recommend this company. They helped us refit our bathroom following a leak and did everything in 2 days, professional, friendly and nothing is to much trouble.
More recently I've just had a new toilet flush fitted, and again absolutely brilliant service. Great value for money and Matty, Dave and all the team can't do enough. 5 stars from me 🌟 🌟 🌟 🌟 🌟

8 April 2025
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 3 out of 5 stars

Not great customer after care

This is a tricky review to write as the actual bathroom that has been fitted is great. Good project management overall although we were told it was a team of people doing the job but in actual fact it was 1 person meaning it took longer than anticipated etc, but the workmanship from the fitter was very good.

Problems arose due to a leak damaging our kitchen floor which was caused by damage to the water pipe being in an awkward position and being turned on and off quite a few times during the fitting.

They were quick to wash their hands
of it and I get they don't want to accept liability, but their communication about this has been awful and I've had to chase for any response. I was given their company directors number to discuss the matter further, but have rang, left message and not received any reply.
All I know is that without the bathroom being fitted and everything that goes along with that I would not have had a leak which has damaged my kitchen floor which I now have to repair out of my own pocket.

So just a warning to bear that in mind, this has taken the shine off what should have been a lovely new bathroom, instead it's caused extra stress and financial burden.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Just had a complete transformation of…

Just had a complete transformation of our bathroom from Orrell Heating and Plumbing and would highly recommend them. Excellent service from start to finish. Ian our fitter was fantastic and went above and beyond to complete our bathroom to a very high standard, we couldn't have asked for better. Thank you to all the team but especially Ian.

24 March 2025
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 5 out of 5 stars

Excellent job and fabulous service as usual

Professional and efficient from start to finish, the en-suite was completed to a high standard in a few days and with very little inconvenience. I can’t recommend highly enough. Thank you to all the team!

14 March 2025
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 5 out of 5 stars

This was a significant project…

This was a significant project involving gutting the 25 year old bathroom completely refurbishing it.
From start to finish the company were polite and responsive to our needs and nothing was too much trouble our fitter Ian was first rate even working at weekends to get the job done and we are absolutely thrilled with the project thank you so much

12 March 2025
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 5 out of 5 stars

Boiler Service

Arrived at the time given. Completed the service efficiently and left everywhere clean.

14 February 2025
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 5 out of 5 stars

Thanks to the team at Orrell

Thanks to the team at Orrell. We experienced professional and quality workmanship from the design of our bathroom to the fitting of it along with a new boiler. It's good to know that the personal touch and pride in work still exists!

3 December 2024
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 5 out of 5 stars

New Bathroom

I have just had a new bathroom fitted by Orrell Heating & Plumbing and the experience was excellent from design through to installation. Simon was helpful and friendly and made the whole design process straight forward. Ian did an excellent job fitting the bathroom, he was extremely hard working and did much more than required suggesting enhancements that made the finished bathroom look fantastic. We are more than happy with the service we received and the finished bathroom looks perfect - many thanks! We would definitely recommend to anyone else.

29 October 2024
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 5 out of 5 stars

Very competent and professional young…

Very competent and professional young man. Respectful and considerate. He explained very clearly a fault we had on the boiler and resolved the problem. I have no hesitation in recommending this company.

29 October 2024
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 5 out of 5 stars

New main bathroom and en-suite…

Just had new main bathroom and en-suite completed. From initial meeting with Simon through to completion the service has been excellent. Ian worked extremely hard and went above and beyond to ensure the finished bathrooms met our expectations. We are really pleased with the finished work and would highly recommend Orrell heating and plumbing to anyone.

27 September 2024
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 5 out of 5 stars

We chose Orrell Bathrooms

We chose Orrell Bathrooms for three reasons. They were local, they had done a good job for a neighbour rof ours and they were Checkatrade accredited.
Their workmen were courteous, helpful, efficient and tidy.
We are very pleased with our new bathroom. They did it exactly as we wanted.
We would recommend Orrell Bathrooms to anyone.
Heather and David Poyntz.

2 April 2024
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 5 out of 5 stars

Great service 10/10

Great service from the beginning right through to completion. Not pushy and they helped me to design the bathroom I wanted. Would highly recommend.

2 September 2024
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 5 out of 5 stars

Fantastic bathrooms and service

Fantastic bathrooms and service. From the start we were helped in design everything on an invoice great communication and a lovely bunch.
They worked so hard and always on hand highly recommend this company they have been a.pleasure to have around always tidy and dedicated to their work.

21 July 2024
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 5 out of 5 stars

The lads were absolutely brilliant…

The lads were absolutely brilliant never stopped from arriving until leaving .Explained everything they were doing to put me at ease with the job .Were careful and considerate to my property cleaned up after themselves you can't tell they have been.Would recommend to anyone

19 June 2024
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 5 out of 5 stars

Exceptional service from Orrell Heating and pluming.

I phoned their office at 13:00 at 15:00 I had a home visit. The next day at 09:00 Jordan( Heating engineer) arrived to fit the boiler. From the very start his competence was evident in the way he set out his tools
(taking care of the property) and carried out his job. Jordan was quiet and knowledgeable and has obviously
had a very good apprenticeship. All and all a very good experience and i would use Orrell Heating and Pluming for the servicing of my boiler.

9 May 2024
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your positive review! We appreciate your feedback and are glad to hear that you had a great experience with us at Orrell Heating & Plumbing :)

Rated 5 out of 5 stars

I HIGHLY recommend Orrell Plumbing

I HIGHLY recommend Orrell Plumbing, to anyone looking for a stress free néw bathroom 🚽 suite; the full team came to my house ripped out my bathroom suite, replaced it in a very short amount of time.

Extremely tidy and great level of workmanship.

I did not have to worry about anything they knew exactly what needs to be done ✅ 🛁

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional,
100% recommended, great knowledge, skill and experience. Response and call-out within 2 hrs

Thank you 😊

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Good service Jordan very helpful and…

Good service Jordan very helpful and tidy worker left no mess whatsoever
Recommend this company unreservedly

23 January 2024
Unprompted review
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Reply from Orrell Heating & Plumbing Ltd

Thank you for your lovely words Mr Farrell we always appreciate customer feedback, we will pass this on to Jordan - another job well done
:)

Rated 5 out of 5 stars

Orrell Heating & Plumbing Radiator fitted

Orrell Heating & Plumbing
Reliable , Trustworthy , Extremely Professional,
Jordan Molyneux you are a diamond, very efficient at your job , Extremely Professional and explained everything to my Mum , excellent work 10/10 👏😊😊

23 January 2024
Unprompted review

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