Rob arrived first thing in the morning and worked flat out all day Boiler successfully fitted by the end of the day - he explained clearly what he was doing all through the day, and made sure he we... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Our team at Orrell Heating & Plumbing are experts in the installation of new bathrooms & energy-efficient boilers.We are fully qualified and take pride in our reputation for great customer service, so you can always expect an exceptional experience. Customers are welcome to visit us at our showroom and view our quality array of bathroom products and also talk to us about your requirements. We take care of you bathrooms install from start to finish. Once agreed, you can sit back and wait for the bathroom of your dreams to be completed. We provide all the relevant skilled trades to complete your bathroom project.
Contact info
2b Gathurst Lane, WN6 8HA, Wigan, United Kingdom
- 03003030121
- info@orrellheating.co.uk
- orrellheating.co.uk
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Orrell Heating & Plumbing Ltd
Brilliant bathroom and en-suite …
My bathroom and en-suite were completed in June. The team worked really well to design, source and fit the two rooms for a reasonable price.
Ian worked so hard to produce stunning rooms and informed me about the fit at all times.He suggested some ideas to improve the end results. Very pleased with the outcome and all my friends are very jealous.

Reply from Orrell Heating & Plumbing Ltd
Wonderful En Suite
Contacted Orrell bathrooms regarding updating our en suite, Simon and Matt organised everything for us,from planning to installation nothing was to much trouble. They were very professional in their approach and listened to what we wanted to be done. The removal and installation went smoothly from the first day the skip got delivered to the final day. Our fitter was Ian and you couldn’t ask for a more professional person,his workmanship was exceptional.Ian was very pleasant to deal with and informed us each day what he expected to complete never leaving a mess.The final results were beyond our expectations,can’t thank all the team from Orrell bathrooms enough
Malc&Sue

Reply from Orrell Heating & Plumbing Ltd
Excellent job
From first deciding Orrell heating was the company to do the job everything was first class.From designing our bathroom to starting the job was excellent.We were lucky to have Jamie doing the work.A master of all trades from plumbing to plastering he did a fantastic job.All the finishings were done to a high spec Thank you Orrrell bathrooms and Jamie for giving us a bathroom to be enjoyed for years.

Reply from Orrell Heating & Plumbing Ltd
Knowledgeable and friendly
Jordan is very friendly and knowledgeable and gave guidance and came back with advice and a price as it would have to be an electrician not him that would need to sort the problem. We have had Jordan a few times and would highly recommend him, a good team member.

Reply from Orrell Heating & Plumbing Ltd
Job done as described ' on the tin '
Discussions and quote on site from Dave prior to job was done quickly, efficiently and fully explained. Kris sorted out the electrics prior to installation of pump and shower. Job was then carried out on arranged date, done efficiently and in a friendly manner by Jordan who was thorough and answered any queries which we had. Happy customers.

Reply from Orrell Heating & Plumbing Ltd
Fantastic Job
I would wholeheartedly recommend Orrell Heating & Plumbing, they did a fantastic job of transforming my dated bathroom into a stylish yet very practical space. I found them professional and exceptionally hardworking. The quality of the workmanship is excellent.

Reply from Orrell Heating & Plumbing Ltd
BRILLIANT company to use.
Always reliable and on time, clean workers who never leave a mess, excellent company to deal with.

Reply from Orrell Heating & Plumbing Ltd
Great service as always by Orrell…
Great service as always by Orrell plumbing.
Highly recommend.
Friendly and quick service.

Reply from Orrell Heating & Plumbing Ltd
Excellent from start to finish! Recommend....hell yeah!
Excellent from start to finish!! From initial contact, the process was fluent, no stone left unturned ,never left wondering, regular contact from all parties involved, liked the idea they were always there if you needed them . On visit to showroom guided impeccably by Simon on design and to reach our desired goal, we made the right choice! Beautiful bathroom at a beautiful price, work took place within 1 week and completed in 10 Days! Fitter (mine was named Jamie, what can I say...polite, professional, very hard working (worked like a trojan), always left the place tidy on leaving (godsend, we all know/experienced untidy workmen, well i have.....Regular checks from the Orrell teams throughout. End result fantastic, we are so pleased with the end result and so grateful for the service we received, would I use them again, YES, would I recommend them...YES! Thank you team ORRELL.

Reply from Orrell Heating & Plumbing Ltd
Great bathroom for a good price
Great bathroom for a good price. 2 wk start date delay did cause us a few problems due to our toilet not flushing properly and waiting the extra two wks for our bathroom work to start.
Once David, plumber, was back in after paternity leave he was very hardworking and transformed our bathroom completely. We are very happy with the result. Thank you.

Reply from Orrell Heating & Plumbing Ltd
Fantastic service from start to finish…
Fantastic service from start to finish with these guys! They provided unmatched prices and quality with my new bathroom!
Highly recommend these guys!

Reply from Orrell Heating & Plumbing Ltd
Dangerously poor workmanship
Poorly fitted wetroom. Dangerous for disabled people. Leg went through drain and ceiling below, trip to A&E was needed. Water damages to room below. Promised they would repair damages but are stuck with poor patches, pointed up tiles that can cut feet and cracked grout that is coming away when wet (defeating the purpose). 18 months of hell
I’ve recently had both a bathroom and…
I’ve recently had both a bathroom and boiler replacement done and honestly I can’t rate you guys highly enough! From my initial enquiry, Simon was so quick to respond, I had plans designed the next day and the full works completed within 3 weeks! Jordan did an amazing job with the boiler and his work is so neat! Jamie did our bathroom and he is such a hard worker. Everyone was on time each day And the quality of the work is unreal. The whole job has made such a difference to our home. 10/10

Reply from Orrell Heating & Plumbing Ltd
Great service from Amanda and Jordan
Great service from Amanda and Jordan. No messing about. Boiler been great ever since it was fitted. Annual service was prompt and professional. Highly recommend ORRELL HEATING AND PLUMBING. Thanks

Reply from Orrell Heating & Plumbing Ltd
Replacing a bathroom
From the initial phone call to home visit we received nothing but care and attention. The agreed date was kept with the brilliant team of lads who really do graft and leave everywhere spotless afterwards. Always prompt in the morning and do a full day of hard but quality work. I have absolutely nothing but praise for their efforts and would recommend them highly to anyone.

Reply from Orrell Heating & Plumbing Ltd
Amazing service today !!
Amazing service today !!! Heating totally playing up ! Who knew a wasp stuck in the flue could cause so much hassle .. thank you for such prompt service today and getting this household back to normal 😀

Reply from Orrell Heating & Plumbing Ltd
After a highly frustrating experience…
After a highly frustrating experience of trying to find a local company to help with a relatively small job of replacing my parents very old shower unit and bath. A friend recommended Orrell H&P. From start to finish Matt and his team were very professional, courteous, helpful and supportive in solving the challenge before them. My parents now have a beautiful new bath and an amazing shower. Highly recommend Orrell H&P for your projects.

Reply from Orrell Heating & Plumbing Ltd
Highly recommend Matt and his team
Highly recommend Matt and his team, they were professional and quick. Love my new bathroom!

Reply from Orrell Heating & Plumbing Ltd
Great job
Service from Simon and Jamie was outstanding. Jamie was the most reliable, conscientious tradesman I’ve ever employed. Delighted with standard of work and the bathroom itself. Hassle free, excellent service, would highly recommend.

Reply from Orrell Heating & Plumbing Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







