They charged me an unauthorised auto-renewal for 4 weeks, which I never approved. Now, when I request a refund and cancellation, they are not even providing the right guidance. First, they charged... See more
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Review summary
Created with AI, based on recent reviews
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Edit: Ornament did reach out and offered a full refund which I thank them for. Therefore I have given them three stars for customer service. The issues with the app are still there but Ornament says... See more
Company replied
It is very complicated to put new exames, many times it goes wrong and responses are different than it should be. i was trusting the analysis 100% but found out not really accurate
Company replied
I have to update my review three days ago. Finally, when I fight through support by AI and join human operator, all go well. Refund money was fast and smooth. Only I have to give only 4 stars because... See more
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Company details
Written by the company
Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
Contact info
Schindellegistrasse 3, 8808 , Pfäffikon SZ, Switzerland
- support@ornament.health
- ornament.health
Your Personalized Health Coach
3.3
Average
448 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Requires users to take multiple medical tests. Useless.
This app requires you to download a tonne of lab tests. Urine tests, blood tests, vitamin tests, the list goes on and on. Without the tests the app offers nothing. It’s confusing to navigate, the meal plans are minimal and I couldn’t find any starting point or program of any kind. It is an utter waste of money. Look at Centr by Chris Hemsworth, much better.
11 August 2025
Unprompted review
Reply from Ornament
Dear Joshua Mulligan,
Thank you for your feedback and for giving our app a try. We understand that getting started can feel a bit overwhelming, but we’re here to help you navigate and get the most out of Ornament.
The Weight Loss section in the app works like your personal assistant:
➡️ Based on your questionnaire answers and uploaded lab results, it creates a personalized plan with guidance on nutrition, activity, and overall health.
➡️You can track your progress — weight, well-being, motivation, and more.
➡️Lab results can be uploaded even as photos or PDFs, and the app will highlight what’s most important to focus on for your goals.
➡️Ornament doesn’t give you a rigid diet — it helps you build a sustainable, healthy strategy tailored to your body.
If you have already purchased a weight loss program subscription, you should have received a meal plan in the welcome email attachment — please check your inbox and spam folder. If you haven’t received it, kindly contact us at support@ornament.health so we can resend it.
In addition, the app offers:
➡️A Nutrition Plan with suggested recipes to match your goals and preferences.
➡️A Fasting Tracker if you’re exploring intermittent fasting.
➡️A Weight Loss Marathon for extra motivation and structure.
➡️Sleep Monitoring, because quality rest is key to effective weight management.
If you are referring not to the weight loss program but to the main Ornament app:
Ornament is a health monitoring app that helps you take control of your well-being by tracking your health data. You can upload lab results, set goals, and monitor progress over time. It provides insights into your health, including tips for improving wellness through nutrition, exercise, and lifestyle changes. Think of it as a tool to help you stay proactive about your health and reach your personal goals.
Stay healthy,
The Ornament Team
Love using Ornament Health!
I'm really impressed with how easy it was to upload my PDF bloodwork. The blood work dashboard offers a very nice visualization, making it simple to understand my data.
I appreciate having all my historical health information stored in one convenient place—accessible anytime I need it. Sharing my data with my medical practitioner is also effortless. Overall,
I'm highly satisfied with this product and grateful for how it streamlines my health management.
10 August 2025
Unprompted review
Reply from Ornament
Hello! Thank you for your positive review! We’re so happy to hear that you enjoy the easy upload process, the clear visualization of your bloodwork, and the convenience of having all your health data in one place. Knowing that Ornament helps you manage and share your health information with ease is exactly what we aim for. We truly appreciate your support!
Stay healthy,
The Ornament Team
This app is not what it was advertised as
Could not access any meal plans recipes or workout plan that was advertised.
This is not the app I was expecting. I already know how to track my bio metric information. I was hoping this was going to be a plan I could follow. It is absolutely not that. I feel I have been tricked and have wasted my money.
UPDATE ON AUGUST 20, 2025
Impossible to cancel. I was sent to a chat bot that ran me around in circles. Then my account was automatically renewed. DO NOT SUBSCRIBE THIS APP! It is a scam!!!
7 August 2025
Unprompted review
Reply from Ornament
Hello! Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience. Could you please send us, via the Trustpilot form, the email address you used to register and purchase your subscription? We will check why the plan was not delivered to you and do our best to resolve the issue as quickly as possible.
UPDATE 22/08/2025:
Hello! Thank you for providing your details! We have identified you as our user, and our support team confirmed that the email with your plan should have already been sent. Please check your inbox and spam folder, as it might have ended up there. If you don’t find it, we will be happy to resend it to you.
Stay healthy,
The Ornament Team
Reply from Ornament
Hello! Thank you so much for your kind words! We’re glad you found the information helpful, and we’ll keep working to provide even more valuable tips and guidance to support your health journey.
Stay healthy,
The Ornament Team
I don’t need this and the system won’t…
I don’t need this and the system won’t let me unsubscribe!
7 August 2025
Unprompted review
Reply from Ornament
Dear Shila Wattamwar,
Thank you for reaching out to us.To cancel your subscription, please send an email to support@ornament.health from the same email address you used when purchasing your subscription.
Our team will review your request and get back to you. Response times may vary depending on the support team’s workload, but we usually reply in less than 24 hours.
Stay healthy,
The Ornament Team
Irreplaceable when living across multiple countries.
I live between 3–4 countries and I'm currently taking a sports pharmacology course, which means I do blood tests at least once a month. I often take tests in one country and show the results to a doctor in another. The app is extremely helpful, especially since most labs don’t have personal accounts. It’s convenient to track trends, unify measurement units, and more.
By the way, when you share such detailed data with doctors, they start seeing you in a completely different light — more as an equal, so to speak.
7 August 2025
Unprompted review
Reply from Ornament
Dear Max Brevitch,
Thank you for the positive review! It’s great to hear that Ornament helps you stay on top of your health while living across different countries. We’re especially glad it makes it easier to track and present your results, no matter where you are. And we love your point about how detailed data can change the dynamic with doctors — empowering you to be an active partner in your own health!
Stay healthy,
The Ornament Team
Great app for analyzing and monitoring…
Great app for analyzing and monitoring your blood tests.
How was your Reactive C Protein a year ago versus now? A question that is easily answered, once you start using Ornament.
6 August 2025
Unprompted review
Reply from Ornament
Hello! Thank you for the positive review! We’re glad Ornament makes it easy to track and compare your blood test results over time. Being able to quickly answer questions like that is exactly why we created the app — to help you see the full picture of your health and make informed decisions with confidence.
Stay healthy,
The Ornament Team
Avoid this app
Avoid this app — misleading “guarantees,” no transparency, and zero real support
I originally signed up for Ornament because of their “100% money-back guarantee.” I live in the Faroe Islands, where the app’s health features — a big part of the service - simply don’t work due to lack of access to national health data.
I wanted to reach out early on about the 100% money back guarantee, but I read that I didn’t qualify for a refund because I hadn’t used the app enough days. But I couldn’t use it — because it doesn’t work in my country. No one cared.
Then months later, without any clear warning or reminder, they charged me $69.99 for a renewal I didn’t know was coming. I contacted them immediately and explained everything. They replied with a generic refusal and called it a “final decision.”
There’s no real support, no flexibility, and no fairness — even when you explain clearly why the product wasn’t usable. They hide behind rigid policies and offer no actual help when you’re stuck with a charge for something that doesn’t deliver what it promises.
I do not recommend this app. Especially not if you live outside major countries with centralized medical record systems. They’ll take your money and then refuse to listen.
1 August 2025
Unprompted review
Reply from Ornament
Dear Tamara Jacobsen,
Thank you for your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We have a refund policy that is always available and can be reviewed here: https://ornament.health/legals/wl-refund-policy.
To help us investigate your case and identify you as our user, we kindly ask you to provide the email address you used when registering. You can share it through the Trustpilot form — we’ve already sent you a request for these details. Only we and you will be able to see this information, and it will remain confidential.
Alternatively, you can edit your review and include your User ID.
How to find your User ID:
Open the Ornament app
Tap the “More” button at the bottom of the screen
Scroll down to find your User ID listed
Example: 7bdfh423-edf0-4axw-9fd3-555df696940e8
Once we receive this information, we will be able to look into the situation in detail and take the necessary actions.
Stay healthy,
The Ornament Team
Abzocke
I took the test that was offered on Instagram and because I did not receive any analysis, I agreed to pay € 1.90 to receive a short summary of findings. Instead this company - Ornament.Health - has taken 50 € out of my account - 48 € too much (without delivering anything) - and from reading (German) comments I can tell that other people had this happen, too, and that there is a general assumption that this company is not legit. I want my money back and I want nothing to do with Ornament.Health. I have never had this happen before, I feel like a fool but at least I am not a dishonest fool. I would recommend staying away from this company (my personal experience). Refund my 50 euros. Thank you and greetings, Elizabeth Mayer
27 July 2025
Unprompted review
Reply from Ornament
Dear Elizabeth Mayer,
We are truly sorry to hear that your experience with our app did not meet your expectations. Please rest assured that we are a trustworthy company, and we always strive to ensure transparency in all terms and conditions related to our subscriptions.
Please note that by making a payment, users agree to our Terms of Use, including subscription terms. Nevertheless, we would like to thoroughly investigate your case and find a solution.
To do so, we kindly ask you to provide your email address. You can safely submit it through the form on Trustpilot — it will only be visible to our team and not to other users. Once we receive your email address, we will begin reviewing your case. We will make sure to verify your payment and provide a public response.
Thank you for your feedback — we appreciate the opportunity to clarify the situation.
----------------------------------------------------------------------------------
Update 28/07/25
Hello! Thank you for your response.
We received your email address via Trustpilot, but unfortunately, we couldn’t locate any request from you in our support system.
To proceed with the refund, we kindly ask you to contact our support team at support@ornament.health using the email address linked to your Ornament account. This will help us verify your request and process the refund properly.
We appreciate your understanding and look forward to resolving this for you.
Stay healthy,
The Ornament Team
Misleading Trial & Poor Customer Support – Avoid
Signed up for what I thought was a free trial, only to be charged for a full month within minutes. I immediately contacted customer service asking for a refund and cancellation. They claimed to cancel the subscription but completely ignored the refund request.
I followed up again, but every response I received felt like a copy-paste template, never actually addressing my specific situation. They claimed their T&Cs say I either completed the plan or was past the 14-day refund period — both completely false since I contacted them literally minutes after signing up.
To make things worse, I had no idea it was a subscription-based service in the first place — this was never made clear upfront. Eventually had to get PayPal involved to cancel the recurring payments and try to recover my money.
Very disappointing experience. Feels deceptive and poorly managed. Avoid.
27 July 2025
Unprompted review
Reply from Ornament
Dear Luke W,
We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention.
After receiving your feedback, we located your account in our system. You purchased a paid trial on July 27 and contacted us shortly after to request cancellation and a refund. According to our refund policy, your request falls within the 14-day cooling-off period, and you were eligible for a refund.
Your subscription has been cancelled, and we have processed a full refund of £15.19 GBP. The funds should return to your account within 5–10 business days, depending on your bank.
We sincerely apologize for the delay and confusion — it appears there was an internal handling error that caused your request not to be addressed properly at first.
We’re glad we were ultimately able to resolve the issue, and we truly hope this encourages you to reconsider your rating.
Once again, we apologize for the inconvenience and thank you for your patience.
Stay healthy,
The Ornament Team
Great way to organize a family health work
Using it extensively to track me & my family health markers
22 July 2025
Unprompted review
Reply from Ornament
Dear Vilen Tambovtsev,
Thank you so much for your kind words! We’re thrilled to hear that you’re using Ornament to track health markers for both yourself and your family. Supporting family-wide wellness is one of our favorite use cases, and we’re so glad the app is helping you stay organized and informed.
Stay healthy,
The Ornament Team
Don't even bother with this app
Don't even bother with this app. Promises alot and delivers nothing. The subscription charges are massive and their customer service is terrible. I was charged 3 times for something I never used and when I noticed and requested a refund they were quite obstinate. I would never download this app again. They are stealing criminals who don't care about health just money. Be warned, don't trust them. They are shonky, take your money and don't offer anything of value. They emailed back about 10 times in one day just to argue the point and send me their refund policy. They took alot of money from me and left me in debt.
21 July 2025
Unprompted review
Reply from Ornament
Dear Vikki G,
We’re sorry to hear about your frustration and appreciate the opportunity to clarify.
According to our records, your subscription to the quarterly plan began on January 20, 2025, with a clear explanation of the trial terms and automatic renewal policy, including a 14-day cooling-off period. We did not receive any request to cancel or modify your subscription prior to the renewal charges on April 20 and July 20, which were processed in accordance with the agreed terms.
We understand that this situation may have caused inconvenience, and we acted promptly by cancelling your subscription upon your first request on July 21.
We have submitted all relevant documentation to PayPal for their independent review and will respect the outcome of their resolution process.
For more information, you can review our refund policy here: https://ornament.health/legals/wl-refund-policy
Thank you for your understanding!
Stay healthy,
The Ornament Team
Best helth controll app
18 July 2024
Unprompted review
Reply from Ornament
Dear Aron Lelby,
Thank you for the positive review! We're thrilled to hear that Ornament is helping you take control of your health. If you ever have ideas or feedback on how we can make the app even better, we'd love to hear from you! 💚
Stay healthy,
The Ornament Team
They advertised that they would help…
They advertised that they would help you with making food plans and work out plans once you paid for a subscription and that they have a 14 day cooling period in place in case the app doesn’t work for you you can get a refund. This is not the case at all.
They charged me twice and there was no way for me to get a refund. I never used the app once as it doesn’t do anything expect you give you a brief idea on what health changes you need to make which you could do with a quick google search.
A very useless app and i would not recommend anyone to use it and it helps no one!!
15 July 2025
Unprompted review
Reply from Ornament
Hello, thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the charges and refund process.
Please note that our standard 14-day cooling-off period applies to customers in the European Economic Area (EEA) and Switzerland. Since the United Kingdom is no longer part of the EEA, slightly different rules apply.
For customers in the UK, refunds are handled according to UK consumer protection laws. To process a refund, we typically require evidence of app usage within the first 7 days of your subscription period, which must be within 14 days of the initial purchase. This helps us ensure fair use of the service and prevent misuse.
If you believe there was a billing error or need assistance with your refund request, please contact our support Team either through the mobile app or by emailing support@ornament.health. We are here to help and want to ensure you have the best possible experience.
Thank you again for your feedback, and we appreciate the opportunity to assist you.
Our refund policy is always open and available here: https://ornament.health/en/legals/wl-refund-policy
Stay healthy,
The Ornament Team
Best place to get all your reports…
Best place to get all your reports stored and manage.
15 July 2025
Unprompted review
Reply from Ornament
Dear Syed Adeel Ahmed,
Thank you so much for your kind words! We're glad to hear that Ornament helps you store and manage your health reports easily. Your support means a lot to us! If you ever have suggestions or questions, feel free to reach out.
Stay healthy,
The Ornament Team
Ornament health, horrible company.
MORE/EDIT BELOW, SINCE i CAN NOT REPLAY TO ORNAMENTS REPLAY. BUT IT IS STILL AÐ SHITTY STEALING COMPANY!!!
So, I bought serves from them last month, but somehow the transaction did not finish, but they got TWO payments from my card. One for the original purchase, and another one when I went for the up buy and bought some bigger package. When I did that the message I got was that the first payment would be reimbursed since it was in the second payment. But they did not pay me back and are refusing to do so. I do not want to be in business with them and demanded the whole money back, and this is what I got back from that rubbish company: Thank you for reaching out to us.
According to our Refund Policy the cooling-off period applies only to purchases made in certain countries and is valid within 14 days of the initial purchase.
After reviewing our records, we found that your purchase was made on June 27th, which is outside the 14-day cooling-off period, and therefore does not qualify for this option.
As a result, we regret to inform you that we are unable to process a refund in this case.
We appreciate your understanding and look forward to assisting you further.
Best regards,
Ornament Support Team
ANSWER TO ORNAMENTS REPLAY: I bought access to your app and in the middle of the process, after I had paid two payments, one for the first offer, and second for updated offer. When I accepted the second offer, you stated that I would get the first payment reimbursed right away, but it did not happened. Also, I never got anything from you, not access to the app or anything no customer number or anything. The transaction was never finished from your end, so there is no question of any cool off period, cause there was never any start period. I gave you my money, you gave me nothing. SO YOU SHOULD PAY ME BACK ALL THE MONEY YOU TOOK OF MY CARD. IF YOU DONT YOU ARE NOTHING BUT A SCAMING THEAFS!!!
14 July 2025
Unprompted review
Reply from Ornament
Dear Kikka Sigurðardóttir,
Thank you for sharing your experience — we’re very sorry to hear about the situation, and we understand how frustrating it must be.
At Ornament, we strive to be transparent and supportive, and we regret if our refund process or communication did not meet your expectations. We do have an official and publicly available Refund Policy, which you can review here:
🔗 https://ornament.health/legals/wl-refund-policy
To help us look into your case quickly and accurately, could you please provide your User ID? This will allow our support team to review your account and payment history. Here’s how to find it:
1) Open the Ornament app
2) Tap the “More” button at the bottom
3) Scroll down to find your User ID listed
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8
Once you have your User ID, we kindly ask that you update your Trustpilot review to include it. This will help us locate your account and provide a public response here.
Thank you for your patience and for giving us the opportunity to address this. We truly want to help and will do our best to resolve the matter fairly and transparently.
Stay healthy,
The Ornament Team
Super helpful, intuitive and informative app
The application is intuitive, easy to use, super informative, help keeping all the health related information in one place. I'm very happy with the application!
13 July 2025
Unprompted review
Reply from Ornament
Dear Vladimir Melnyk,
thank you for your wonderful review! We're so happy to hear that you find the app intuitive, informative, and helpful for organizing your health data. It's great to know Ornament is making a positive difference for you. We're here if you ever need support or have suggestions!
Stay healthy,
The Ornament Team
Feels Like a Scam
I was charged nearly $100 for a subscription I never used. I reached out for a refund immediately after the charge, explaining that I had never accessed the app. Instead of resolving the issue, they offered a future discount — which completely ignored my actual request.
They charged me again even after I made it clear I didn’t want to continue. Despite contacting them right after the second charge, they refused to issue a refund, claiming it was non-refundable.
Their ads promise easy refunds "anytime," but that’s not what happens in practice. The support process feels dismissive and the policy misleading. I wouldn’t recommend subscribing unless you're absolutely sure you’ll use it — and even then, be cautious.
8 July 2025
Unprompted review
Reply from Ornament
Hello,
Thank you for sharing your concerns — we’re very sorry to hear about your experience and understand how frustrating this situation must be.
At Ornament, we strive to be transparent and supportive, and we regret if our refund process or communication did not meet your expectations. Our ads aim to clearly explain our policies, and we’re always looking to improve.
To help resolve this quickly, could you please provide your User ID? This will allow us to review your account and the charges with our support team in detail. Here’s how to find it:
1) Open the Ornament app
2) Tap the “More” button at the bottom
3) Scroll down to see your User ID listed
Example User ID: 7bdfh423-edf0-4axw-9fd3-555df696940e8
Once you have your User ID, we kindly ask that you update your review on Trustpilot to include it. This will help us locate your account more efficiently and provide you with the best possible support.
We truly appreciate your patience and the opportunity to assist you.
Stay healthy,
The Ornament Team
They are cheats
They are cheats. They don't offer what they advertise and they make it hard to cancel the subscription
1 May 2025
Unprompted review
Reply from Ornament
Dear Pooja Nataraj,
We’re very sorry to hear that you’ve had this impression of our service. We strive to maintain transparency and provide high-quality support to every user, so it's important for us to understand your situation better.
Could you please clarify what exactly did not match your expectations or what you feel was not as advertised? We will make sure to forward your feedback to our team.
Regarding subscription cancellation and refunds — our refund policy is publicly available on our website and is agreed to at the time of purchase: https://ornament.health/legals/wl-refund-policy
We're always here to help: you can contact our support team via the app or by email. Alternatively, if you prefer, you can leave your email address through Trustpilot, and we’ll be happy to review your case individually and provide a public response to clarify the situation.
Stay healthy,
The Ornament Team
I love this app
I love this app. It's an alternate opinion and very knowledgeable.
6 July 2025
Unprompted review
Reply from Ornament
Hello! Thank you for the positive review! We’re glad to hear you find the app knowledgeable and appreciate its alternative perspective. We’ll continue working to provide you with helpful and reliable insights!
Stay healthy,
The Ornament Team
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