Orli Jewellery Reviews 225

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique design of the products, often highlighting the jewelry as beautiful, well-made, and stylish. Many people also appreciate the efficient ordering process and the fast, reliable delivery service, noting that items arrive promptly and are beautifully packaged. The customer service is frequently described as exceptional, with many consumers commending the staff for their helpfulness, excellent communication, and willingness to go above and beyond to assist. However, some customers were dissatisfied with the quality of certain items, describing them as looking cheap or made of poor materials. A few other people also felt that the customer service was not satisfactory in their particular experience.

What people talk about most

Product

Reviewers express high satisfaction with the product quality and design. Customers frequently praise the... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the beautiful and well-made jewelry.... See more

Order

People report positive experiences with order. Customers frequently praise the straightforward and easy... See more

Delivery service

Consumers express satisfaction with the delivery service. Many reviewers highlight the fast and quick... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone with a severe nickel intolerance, finding stylish, high-quality jewelry is a challenge, but Orli always delivers. I now own over 10 pieces, and the quality is consistently excellent. ​I re... See more

Company replied

Rated 5 out of 5 stars

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for somet... See more

Company replied

Rated 5 out of 5 stars

Great fashionable pieces. Attractive packaging and excellent customer care. I just wished that they did these lovely items in gold rather than gold plated. Maybe this is something they might consider... See more

Rated 5 out of 5 stars

I chose 2 initials and a charm to go on a bracelet and after ordering realised that I wanted them in a certain order. I emailed Orli with my request and had a reply back confirming my request. Kept up... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Handmade jewelry with a difference.

I found this company Orli by chance, I ordered a long link T fastening necklace in gold, I'm delighted with it and its been well admired. I would highly recommend Orli for anyone looking for something extra special & bespoke. Excellent customer service from order to a very quick delivery. All my email questions were answered same day. Thank you. 👌

12 December 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for such a lovely review. We’re delighted to hear how much you love your long link T-bar necklace - it’s one of our best-sellers and it’s wonderful to know it’s been so admired. Creating pieces that feel a little different and bespoke is at the heart of what we do, so your kind words truly mean a lot. We’re also so pleased our customer service and quick delivery stood out. Thank you again for choosing Orli Jewellery, Anne 💛

Rated 5 out of 5 stars

Lovely item

Lovely item
Well packaged
Delivered promptly
Would definately order again

25 December 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for your lovely review. We’re really pleased to hear you were happy with the item, the packaging and the prompt delivery. We’d love to welcome you back again in the future. Thank you for choosing Orli Jewellery 🌟

Rated 5 out of 5 stars

Lovely jewelery and speedy delivery

Lovely jewelery and speedy delivery

12 December 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for your kind review. We’re delighted to hear everything arrived quickly and that you were pleased with your piece. Thank you for choosing Orli Jewellery 🌸

Rated 5 out of 5 stars

I would not normally buy jewellery from…

I would not normally buy jewellery from the internet but saw this gorgeous necklace and it was perfect for a family Christmas wedding and it didn’t disappoint. It is so beautiful and well made. I have already gone back to the website to see what else there is. I would definitely recommend this company. Thank you

23 December 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Sue, thank you so much for your lovely review. We’re really pleased you felt confident ordering with us and that the necklace was perfect for such a special family occasion. It means a lot to hear how beautiful and well made you found it, especially if online jewellery isn’t something you usually go for. We’re so glad you’ve already been back for another browse. Thank you for recommending us and for choosing Orli Jewellery 💛

Rated 5 out of 5 stars

Great company

Great company, bought quite few times, bought Xmas bracelet for my daughter want a extra initial, sent message and they did it no charge, definitely recommend orli x

8 December 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for your lovely review. We’re so grateful for your continued support and really pleased we could add the extra initial to your daughter’s Christmas bracelet for you. It’s always a pleasure to help. Thank you for recommending Orli and for choosing us again, Karen 💖

Rated 5 out of 5 stars

Delighted!

What a wonderful service and beautiful crafted jewellery!

22 December 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for your lovely review. We’re delighted to hear you enjoyed both the service and the craftsmanship of the jewellery. The team here who hand-make our pieces will be absolutely chuffed to hear your kind words. Thank you for choosing Orli Jewellery 💛

Rated 5 out of 5 stars

Orli bangle

Orli bangle
Received this as an early Christmas present I love this bracelet the quality and craftmanship is 2nd to none will be purchasing more.

24 December 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for your lovely review. We’re delighted to hear how much you love your Orli bangle, especially as an early Christmas gift. Knowing the quality and craftsmanship stood out really means a lot to us, and our lovely team who make our jewellery will be so pleased to hear this. We’d love to welcome you back again when you’re ready for your next piece 🎁

Rated 5 out of 5 stars

Attentive and a personalized experience

Attentive and a personalized experience

20 December 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Thank you so much for your lovely review, Debbie. We’re really pleased you felt the experience was attentive and personal. Personalisation is one of our specialities, so it’s wonderful to hear that. Thank you for choosing Orli Jewellery. 💫

Rated 5 out of 5 stars

Necklace is lovely

Necklace is lovely. A christmas present to myself . Chain is perfect length for me too
Was shipped super fast too so would highly recommend orli

19 December 2025
Unprompted review
Rated 5 out of 5 stars

First time ordering from Orli

First time ordering from Orli. Bracelet arrived within the time specified when ordered and I absolutely love it so much that I have placed another order today for one of the gold rings, so pleased I came across Orli Jewellery as there are so many other items I have been looking at. I now have lots of birthday gift ideas going into next year

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Necklace is gorgeous

Necklace is gorgeous and as good as looks on the website. Customer service is great, with updates and they reply if you have a query. Well packaged. Will definitely use again.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Lovely

Beautiful jewellery bought a bracelet
Arrived quickly nice pouch included
Would buy again

9 December 2025
Unprompted review
Rated 4 out of 5 stars

Good quality but a little disappointing

The bracelet with initial & birthstone is really good quality but the length of the main links of the paper clip chain looks extremely short for an adult so a bit disappointing as a present for my daughter-in-law.

1 December 2025
Unprompted review
Orli Jewellery logo

Reply from Orli Jewellery

Hello Steve, thank you for your review. I just wanted to let you know that we can make most of our designs bigger or smaller to fit.
In this case if you require the bracelet to be made bigger for your daughter in law, please let us know and we are happy to do this for you in our studio.
Thanks again for being an Orli customer.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look