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Orchard  Reviews 805

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the process smooth and stress-free. The service provided is frequently described as excellent, with many people appreciating the clear communication and efficient handling of details from start to finish. Reviewers often highlight the exceptional customer service, noting agents are responsive, knowledgeable, and genuinely care about their clients. However, some customers also noted issues with pricing, finding it to be high, and a few experienced problems with response times, including agents not showing up for appointments or being difficult to reach. Additionally, a small portion of people expressed concerns regarding the company's terms and their financial implications for some sellers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the efficiency and professionalism of... See more

Customer service

Customers generally report positive experiences with customer service. Many reviewers highlight helpful and... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing unexpected... See more

Response time

Users describe ambiguous interactions with response times. Some customers praise quick responses, with agents... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Our agent did a terrific job selling our home and finding a buyer who would work with us as our new home was being built with no defined completion date. Ultimately we vacated and closed on our old ho... See more

Rated 5 out of 5 stars

Casey was fantastic! She was able to explain everything clearly to us. Her suggestions, pricing, were spot on. An added bonus, she made us feel like family!!! The entire process of buying a new ho... See more

Rated 5 out of 5 stars

Karri Christensen, helped us during the sales of our house. She was very professional, honest, straightforward, and her knowledge of regulations and paperwork requirements was top notch. She made the... See more

Rated 5 out of 5 stars

Eric was absolutely amazing helping me find my new home in Scottsdale. From the beginning, he was extremely friendly, professional, and always available. He answered all of my questions with patie... See more


Company details

  1. Real Estate Agency
  2. Real Estate Agents

Written by the company

This page has the latest Orchard reviews from our customers across the country. Orchard makes home buying and selling simple and stress-free. Whether you're a home buyer, home seller, or both, Orchard has created a service to help you avoid many of the obstacles associated with the traditional real estate industry. With Orchard, you'll never miss out on a great home because you haven't sold your current one. You can skip the showings and move into your new home right away. Our team of real estate experts will take care of your home sale and ensure you sell for top dollar on the market. Check out these Orchard reviews to get a preview of our stress-free experience. Our services are available in several markets across Arizona, California, Colorado, Georgia, Florida, Tennessee, Texas, and Washington state.


Contact info

4.1

Great

TrustScore 4 out of 5

805 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Helpful for navigating options

We met with Karri Christensen and she was immensely helpful in explaining everything to us in a way that helped us understand our options. We're so thankful!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Karri Christensen rocks

Karri Christensen rocks. Enough said. She’s direct, honest, and treats you fairly. Where other agents blow smoke, Karri’s 20+ years of experience shine. She returns calls promptly and works very hard for her clients. I strongly recommend her as a professional and as a person.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

If I could leave a negative star review…

If I could leave a negative star review I would. Me and my family had the worst experience selling with orchard. They did not explain certain processes like they should've. All they wanted was more money in their pockets. If I had the chance to go back in time, I would have never let orchard sell my home!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Walked the talk

Everything went as I was told. There were no surprises and the staff was timely in the purchase of new home as well as sale of old home. Made it very easy to move first. The rep/realtor Frank had a calming matter o fact style that inspired confidence. He was honest and forthright.

27 September 2025
Rated 1 out of 5 stars

Why did I get the wrong orchard representatives?

Unfortunately, I trusted and listed my house with orchard. I provided the truth about the property’s issues and expect the listing agent, and orchard had a fiduciary responsibility to provide the truth about my property. After all, I want to know the truth about the properties I view and want to purchase. I respectfully request my listing agent send my signed listing agreement and signed seller's disclosure (although I never signed a listing agreement nor a seller’s disclosure.) My listing agent refused so I requested my signed documents from the listing agent’s supervisor/broker/Transaction Operations, in which was refused. I also request my listing be removed, and they refused to remove my listing. I will never refer nor work with anyone from orchard again.

1 September 2025
Unprompted review
Rated 1 out of 5 stars

I do not recommend using this company

I do not recommend using this company. It was very stressful and you could potentially lose a lot of money if your house is not sold within 4 months that they required. You have no control of the price of your property and it is up to the lender recommenced. The lender or loan officer is not helpful. I felt like I was being misled and pressured to move out and get my house repaired so it can be on the market. Otherwise they were going to penalize me for the delay. I was so stressed and emotionally exhausted.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Orchard is the best

This is my second time using orchard, Christine Harvey is excellent in her job, she is dedicated to her work and she is very knowledgeable and helpful. I had her the first time I sold my house and she did it again.

11 September 2025
Rated 2 out of 5 stars

dont use her

she is not pushing the house like she should, she had a open house that she had someone else do with no signs. she said orchard would only pay $700 k when orchard gave me in writing for 875 k she has missreped herself to take care of her self only.

21 July 2025
Rated 5 out of 5 stars

We knew the kind of property we wanted

We knew the kind of property we wanted, but not where we wanted to locate. Cody listened and asked questions that made clear what options were available. The next day he presented several possibilities, but had one that checked all the boxes. He arranged the showing, answered all our questions, we decided it was exactly what we were looking for, made our offer. They accepted our second offer. Closing was so easy. Best real estate transaction we've ever done. Just a huge "thank you" to Cody.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

My experience was flawless

My experience was flawless. Julia was amazing and with me at every stage of the process from the day I went under contract, which was within 24 hours of my home listing it took about two months to get my home Clothes, which is amazing.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

My realtor was very personable and knowledgeable. When I first met with her, it was for information, but I felt so comfortable that I decided to list.

22 August 2025
Rated 1 out of 5 stars

Our experience at orchard

Our experience with orchard was nothing but a headache. Our realtor did nothing to try to sell our house. He was over an hour away so he didn’t like coming down to our house to put the lockbox, for sale sign, etc. up. And he didn’t come to host a single showing. He wouldnt do an open house for us even though he said up front that if our house didn’t sell in 30 days he would host an open house. He was grouchy, rude and completely sexist. When I had anything to add or say he would completely ignore me, but anything my husband said he would take into consideration. We also had zero showings for 2 weeks (absolutely unheard of in our area) and all he did was send us an email that said “No showings this week.” That was it- no game plan, nothing to try to get more showings.

The person orchard brought in to do pictures was also insanely rude and condescending. Our house was immaculate and he was making snide comments, and complaining, the entire time he was there taking photos.

We were treated like just a number to orchard. We weren’t treated like respected clients. Our realtor would go on and on about what he had to do for other people and how he was so so busy. He never made us feel like a priority, just a burden.

I have a lot more that could be said about how shady orchard is, how they sneak things in, how their customer service is hard to get a hold of, how it’s impossible to get clear answers about anything, etc. Just know up front that they are not an honest, ethical, good company. I’m sure some people that work for them are okay, but we dealt with a lot of rude, unhelpful people during our time trying to work with them.

I would never, under any circumstance recommend someone work with them.

1 July 2025
Unprompted review
Rated 4 out of 5 stars

Our agent did a terrific job selling…

Our agent did a terrific job selling our home and finding a buyer who would work with us as our new home was being built with no defined completion date. Ultimately we vacated and closed on our old house almost one month after our original closing date at our original contract price!

6 August 2025
Rated 5 out of 5 stars

Chris and Team

Chris, Trey and Latessa were all very professional anf great to work with. They answered all of our questions, Also, very quick to get things done

9 August 2025
Rated 5 out of 5 stars

Orchard Realty Delivered!

We were interested in Orchard's "Buy Before You Sell" program. Agent Jack DeButts explained it well before we listed our home for sale. We were able to list our home, buy another and move, exactly as promised! While we were settling in to our new home several states away, Jack walked point for us in photographing, listing and marketing our home. Jack was sensitive to our needs and kept us apprised as to market value and movement. He provided measured guidance when needed, and respected our decisions after talking it out together. As a team, we successfully adjusted our price to match the market. The buyers were as happy as we were with the outcome. Jack's strong suit is consistent communication. He held several Open Houses and notified us immediately of the results and feedback. Bottom line: Jack is a professional, courteous and caring team player. We mattered. Yes, we'd recommend Jack DeButts and Orchard Realty to handle your real estate transaction.

4 August 2025
Unprompted review

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