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Orchard  Reviews 805

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making the process smooth and stress-free. The service provided is frequently described as excellent, with many people appreciating the clear communication and efficient handling of details from start to finish. Reviewers often highlight the exceptional customer service, noting agents are responsive, knowledgeable, and genuinely care about their clients. However, some customers also noted issues with pricing, finding it to be high, and a few experienced problems with response times, including agents not showing up for appointments or being difficult to reach. Additionally, a small portion of people expressed concerns regarding the company's terms and their financial implications for some sellers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the efficiency and professionalism of... See more

Customer service

Customers generally report positive experiences with customer service. Many reviewers highlight helpful and... See more

Price

People report ambiguous experiences with price. Many customers express dissatisfaction, citing unexpected... See more

Response time

Users describe ambiguous interactions with response times. Some customers praise quick responses, with agents... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Our agent did a terrific job selling our home and finding a buyer who would work with us as our new home was being built with no defined completion date. Ultimately we vacated and closed on our old ho... See more

Rated 5 out of 5 stars

Casey was fantastic! She was able to explain everything clearly to us. Her suggestions, pricing, were spot on. An added bonus, she made us feel like family!!! The entire process of buying a new ho... See more

Rated 5 out of 5 stars

Karri Christensen, helped us during the sales of our house. She was very professional, honest, straightforward, and her knowledge of regulations and paperwork requirements was top notch. She made the... See more

Rated 5 out of 5 stars

Eric was absolutely amazing helping me find my new home in Scottsdale. From the beginning, he was extremely friendly, professional, and always available. He answered all of my questions with patie... See more


Company details

  1. Real Estate Agency
  2. Real Estate Agents

Written by the company

This page has the latest Orchard reviews from our customers across the country. Orchard makes home buying and selling simple and stress-free. Whether you're a home buyer, home seller, or both, Orchard has created a service to help you avoid many of the obstacles associated with the traditional real estate industry. With Orchard, you'll never miss out on a great home because you haven't sold your current one. You can skip the showings and move into your new home right away. Our team of real estate experts will take care of your home sale and ensure you sell for top dollar on the market. Check out these Orchard reviews to get a preview of our stress-free experience. Our services are available in several markets across Arizona, California, Colorado, Georgia, Florida, Tennessee, Texas, and Washington state.


Contact info

4.1

Great

TrustScore 4 out of 5

805 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I used Orchard to do the buy before you sell

I reached out over a year ago just to get the info, and they set me up with Jack Debutts to help me. Jack was extremely patient with me while we went through the process. He is very knowledgeable and is very responsive and gives you an honest assessment of what needs to be done. He uses facts and market data to help make decisions....it was a great experience!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Understanding, Communicative, Efficient

Working with Hunter was an absolute pleasure from start to finish. What stood out most was his ability to truly understand my needs and priorities, making me feel heard and supported throughout the entire process. He was consistently communicative, keeping me updated at every step and ensuring that no question went unanswered.

His efficiency made what could have been a stressful experience feel seamless—every detail was handled promptly and professionally. At the same time, he showed remarkable empathy, recognizing the emotional side of selling a home and offering reassurance when it was needed most.

Above all, Hunter was incredibly thorough. From market research to paperwork, they left no stone unturned, which gave me complete confidence in every decision we made together.

I wholeheartedly recommend Hunter to anyone looking for a real estate agent who combines professionalism with genuine care.

24 November 2025
Rated 1 out of 5 stars

experience as an agent

I can speak to my experience as an agent. I moved to Orchard brokerage last May or June 2025 or so. Orchard's training is genuinely excellent. The energy, structure, and quality of the sessions are top-notch. I really enjoyed the training and the energy it generates. The only problem for me is who I was under, the team lead. So I gave my team lead, Sina, a poor review. The experience is as follows: 1. Orchard has many meetings. I asked to record the team meeting so I could watch it if I missed it. Sina replied and gave me instructions on how to find the recording link in the meeting invitation after the meeting. The recorded video link was generated when the meeting was recorded. If the meeting is not recorded, there is no link. The problem was that the meeting was not recorded. The response didn’t address the issue. I wanted to be nice since I was new, so I replied and said I just got a new computer. Maybe something is wrong with my laptop. 2. When Orchard launched the fast track program, the program was designed to promote a listing before it goes to active. The RECOLORADO(MLS) does not permit showings before the listing goes active. I want clarification on how this should work since the MLS doesn't allow you to have a showing without the listing going to active. Sina's answer was like (sorry, I can't remember the exact wording), we can do an open house to promote the listing. So I asked the MLS doesn't allow you to have a showing, would they allow you to do an open house? Some other team leader answered it for me. I wish he didn't answer if he doesn't know for sure. Do you see a pattern here? 3. I am a very transparent person, and this continued experience troubles me, and it becomes uncomfortable to communicate with the team leader, and I don't feel helpful. A couple of months later, I was out of the country for 3 weeks, and the system/policy must have changed; I lost access to the orchard domain, but I still have access to the orchard email. So I was able to send some emails to notify a few contacts to send me emails to my other account. I could have reached out to find out what happened, but I didn't bother. I have not been feeling well after a long trip, and this hiccup, and I didn't have the energy to do so. Instead, I decided to leave a review of my experience with Orchard. Other agents might have a different experience depending on who you interact with. Instead, I decided to leave my experience here for future agents who might be interested in joining the Orchard.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Orchard made the home-selling process…

Orchard made the home-selling process feel smooth and organized from start to finish. Their team communicated clearly, handled the details professionally, and kept everything moving without stress. I appreciated how straightforward they made each step, and the overall experience felt reliable and well-managed.

9 November 2025
Unprompted review
Rated 1 out of 5 stars

Don’t Work with Cindy Benn from Orchard

I had the displeasure of working with Cindy Benn from Orchard.
I told her my husband and I are looking to sell as fast as possible and we are not interested in buying since we are moving out of state. Along with our specific home loan requires us to sell before buying so any of the special things she has to offer us would not work. We just want to sell.
She then gave us three of the same options of buy with the equity in our home to use that to buy our next home…we reiterated to her we were only interested in selling through orchard. She did not listen which was beyond frustrating. She was bragging about being the 6th best agent through Orchard so we thought we were in good hands. Turns out we were not.
We requested termination of the contract as soon as she showed that she wasn’t listening to any of our wants and requirements.

I’m positive this company has more to offer but what we had in our experience was so frustrating. Cindy even commented why we don’t have a dining table and gave us a judgmental look. She was in all rude and not a person you should work with ever.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Is there an option for zero stars

Is there an option for zero stars? Just sold my house with Orchard, and don’t let them fool you, they are not representing you, you’re simply a cash cow for them. My “agent” Clarissa did not represent me at all, she was only interested in getting me out of my house as quickly as possible. She did not explain any documents I was to sign, just a “sign this” via text. I am a single mom of five and needed extra time to move out due to some unforeseen circumstances and I was charged $250 a day to lease back my home for the first four days then they upped it to $840 a day. It was a big move and it took me 8 days to move out, thus dipping into the profit of my home. Clarissa did nothing to help, no suggestions other than get your stuff out or they were going to take it away for me for $2000. Not to mention that the house I was purchasing was a nightmare because the seller lied on the sellers disclosure about leins, imminent foreclosure, non payment of HOA fees because the HOA was never given the deed stating the new owners information, and if that’s not enough the previous owner, the same one who lied on the sellers disclosure was a real estate agent himself, imagine that. Orchard didn’t make a big deal about it, as they were just interested in getting me out of my house. My new house had junk left in it that I had to have removed, the plumbing backed up on the first day in the house, I mentioned this to Clarissa and she went radio silent on me. Clarissa was rude, she was demanding, she was condescending and she did nothing to make this a smooth transition for me and my family. I am in the process of taking legal action.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Orchard is our preferred real estate agency

Errol has helped us sell 1 house and purchase 2 houses. He is our default realtor. He had been thru thick and thin with us. We put tremendous trust in him and he has proven his worth every time. We like Erroll a lot!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

My agent

My agent, Xavier Hernandez, was extremely knowledgeable and kept me informed throughout the entire home-selling process. His experience and advice were invaluable, and he was always professional and courteous.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Great job on a tricky house

My husband and I had been putting off selling a rental property because it felt daunting to try and do it from out of state, but this year we really wanted to move on, so we listed with Karri Christensen at Orchard. Karri advised us on some work we should do before listing the house, and she was our eyes and ears throughout that process, which made it so much more manageable on our end. It wasn't the easiest house to sell, but Karri was persistent in following up with potential buyers and watching other properties in the neighborhood to gauge our pricing. We enjoyed working with her; and if we were selling another house, we would list with her again without a doubt.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Seamless experience

Lynn Young made our selling experience so easy. This was our first time selling a home and she made it seamless. There were a lot of factors going into this transaction since we were moving out of state. Thanks to Lynn our next chapter in life has started.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Emelia…

We had a great experience with Emelia Reynolds! As and buyer's agent, I really appreciate when the listing agent makes a transaction smooth, professional and collaborative and Emelia did that.

She was on top of things, and always responsive, proactive and kept things moving along.

She definitely operates with integrity in her business. The real estate world would be a better place and more listing agents were like Emelia. I would highly recommend working with her, and I look forward to working with her again.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

My house selling experience…

My agent Xavier Hernandez was very knowledgeable and kept me informed with all aspects of selling the house. His experience and his advice were very helpful and spot on. He was always very professional and courteous.

6 October 2025
Rated 5 out of 5 stars

Karri Christensen

Karri Christensen, helped us during the sales of our house. She was very professional, honest, straightforward, and her knowledge of regulations and paperwork requirements was top notch. She made the entire sales process very clear and smooth.
Ogunjobi O.

18 October 2024
Unprompted review

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