While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 345 reviews, reviewers had a great experience with this company. Customers are really happy with the product, finding it incredibly helpful, powerful, and easy to use, saving them a lot of time. The customer service and staff are frequently highlighted as exceptional, with many people appreciating their kindness, helpfulness, and quick responses. However, some customers also noted issues with response times, with some experiencing delays in getting their questions answered or problems resolved. A few other people also felt that the software could be slow and glitchy at times, and some mentioned difficulties with specific features like subtitle accuracy or video processing.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, praising the platform as incredibly... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the kindness, generosity,... See more

Product

Reviewers mention positive feedback about the product, highlighting it as an amazing purchase and one of the... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the fast and quick responses... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Opus Clip is great and has really helped us gain more followers and more views since we started using it to clip our longer form vids on YT into smaller bitesizes for all the socials. There are occasi... See more

Company replied

Rated 4 out of 5 stars

Great Product and Great Support team. 4 star because there's some minor bugs occasionally, and could use a better manual editing UI. but for what it is (ai clip editor)- it's phenomenal. Plus... See more

Company replied

Rated 4 out of 5 stars

Opus Clip is great! One feature I'd like to see, in future upgrades, is the ability to do "Multi Cam Editing" in the Editor. Currently; I have to do that in either Final Cut Pro or Adobe Premier. S... See more

Company replied

Rated 5 out of 5 stars

I've been using OpusClip for quite a while and while it has had some growing pains, the current version is incredibly helpful, powerful, easy to use, and a massive time saver. Any critiques I had fro... See more

Company replied


Company details

  1. Video Editing Service
  2. Software Company

Written by the company

OpusClip is the #1 AI video editing tool that turns a long video into viral shorts in one click. Trusted by 2M+ creators and 1M+ businesses, including dozens of Fortune 500 companies, OpusClip helps companies grow their social presence and business through viral shorts. OpusClip exhibits human-level performance on various video creation and editing benchmarks. It uses a proprietary hook-identifying model powered by GPT-4 to pick out the most valuable hook from your video, rearrange the content to add context and depth to that hook, and produce a structured, impactful clip that captures your audience's attention.


Contact info

  • 530 University Ave, Suite B, 94301, Palo Alto, United States

  • opus.pro

4.1

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Been using it for a few weeks. The product has been consistent. Very happy with the features, and they keep adding new features, which makes me very happy.

22 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Steve,

Thank you so much for the 5 star review - we really appreciate it!

Stay tuned for the latest updates and features to OpusClip coming in 2026 :)

Have a great week ahead!

Rated 5 out of 5 stars

Customer service is 5 star.Very fast…

Customer service is 5 star.Very fast and to the point. Just been a customer for 2 weeks but super positive experience so far.

21 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so so much for your 5 star review! We appreciate the kind words :)

We're glad to hear that the Support Team was able to help. They're the best!

Should you ever come across anything else, do let us know. Our Team will be more than happy to help you.

Have a great week ahead!

Rated 5 out of 5 stars

Great customer service

Great customer service, I ran into some issues and it was solved promptly

8 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Lenildo,

Thank you so so much for your 5 star review! We appreciate the kind words :)

We're glad to hear that the Support Team was able to help. They're the best!

Should you ever come across anything else, do let us know. Our Team will be more than happy to help you.

Have a great day today!

Rated 1 out of 5 stars

This is a scam company

This is a scam company. I’ve been trying to cancel for months now. I canceled account inside panel, emailed several times yet they keep charging me $29/month.

11 December 2025
Unprompted review
OpusClip logo

Reply from OpusClip

Hello Greg,

We are sorry you have had a difficult time cancelling your plan. I have requested more information from you. If you can please respond we will have a member of our support team reach out to you to confirm your cancellation and refund you for the unused months.

Rated 5 out of 5 stars

Best software to create shorts!

Best software to create shorts with auto-captions. Highly recommended! I've been using for month. Both the free plan and the paid ones are amazing.

21 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so much for the 5 star review - we really appreciate it!

Stay tuned for the latest updates and features to OpusClip coming in 2026 :)

Have a great week ahead!

Rated 5 out of 5 stars

Great customer service

Great customer service. In our experience as a digital agency, tech and customer support for most digital products is spotty at best. This is not the case with OpusClip - they are solid. Really impressed with OpusClip software and support. Will definitely recommend to others.

20 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Kevin,

Thank you so much for your 5 star review - we appreciate it a ton :)

Stay tuned for the latest updates coming to OpusClip coming in 2026!

Our Support Team is always there for you if you ever come across any issues or have questions.

Have a great day today!

Rated 2 out of 5 stars

Alignment and Greek language issues

A lot of people have talked well to me about OpusClip.
So I tried it today. I uploaded one of my Long videos to see that will happen. These were the results:

1) A ton of problems with Greek subtitles and mostly missing letters! Even though I am a journalist and when I speak my articulation is clear, there were a lot of misheard words. And when I tried to edit the Greek subtitles, I saw letters that reminded me of Chinese or even...those of old civilizations (BC). So we have an encoding problem as well!
2) My camera on top was not properly cut and it had a gap on the left.
3) The alignment of the video that I was showing at the bottop (a Bitcoin chart from Coingecko) was a disaster.
4) And finally, the clips that Opus was selecting automatically, were completely faltse and in wrong parts.

Go back to the drawing board , fix your serious issues and I will come back next year!

19 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hello Manos,

Thank you for your feedback and we are sorry for your negative experience using OpusClip.

If you could please contact support at the bottom right corner of your OpusClip dashboard and send them your project url we will investigate what went wrong with your project. I have requested contact information so we can expedite the process.

Rated 5 out of 5 stars

A really good company

A really good company. Honest, not after the almighty dollar.

17 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Mark,

Thank you so much for your 5 star review - we appreciate it a ton :)

Thank you for recognizing our honesty! We strive to be fair to all our users and provide them a fantastic experience.

Thank you for choosing OpusClip - have a great week ahead!

Rated 5 out of 5 stars

I love this app

I love this app , being old n retired, I enjoy bringing my old song's and memories back to enjoy
The only problem I have had is I needed to learn to prompt more efficient and specific

The response I've gotten from showing friends in amazing!!!

16 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

That is an awesome use of OpusClip and we are all glad you and your friends are enjoying reminiscing on past memories. Becoming more efficient at prompting will certainly come with time, but you can also check out this article for basic guidelines https://help.opus.pro/docs/article/clip-anything-prompt-manual.

Rated 4 out of 5 stars

I had a great experience dealing with…

I had a great experience dealing with Opus. I lost over 900 credits when my account expired. I thought I had paid for an annual plan.

I reached out to request that the credits be restored since I had already paid for them, especially if I renewed my subscription. To their credit, they met me halfway and restored half of my credits as a one-time courtesy.

I truly appreciate their willingness to work with me and find a reasonable solution.

I’m giving 4 stars because I believe this policy should be reconsidered.

Purchased credits should not expire and should be fully restored, especially if a subscription is renewed.

15 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hello David,

Thank you for your honest feedback about your experience with our support team and our credit system. We are glad to have you back and that the support team was able to restore your credits.

Rated 5 out of 5 stars

It's an excellent tool for creating quick videos with accurate captions.

It's an excellent tool for creating quick videos, eliminating echoing in videos and pretty accurate captions. The customer service is also fantastic!

16 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Terri,

Thank you so much for your 5 star review!

We're so glad to hear that you're enjoying OpusClip - stay tuned for the latest features and updates coming to OpusClip in 2026 :)

Should you ever need any help, our Support Team is ready to jump in.

Have a great week ahead!

Rated 5 out of 5 stars

Great product easy to use and super…

Great product easy to use and super easy to reach customer service

14 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hello Thom,

Thanks for the 5 star review for our product and customer service. We are glad to hear you are having a great time using OpusClip!

Rated 4 out of 5 stars

Great product Easy to use but..

Great product Easy to use. Not five star because it could do with flexibility in its pricing and some od the clips it produce d weren't very good. Most were fine. Some were great and you only need some. Shout out to Reuben would sorted out my billing issue with profesionalsim and empathy.

F

13 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Francois,

Thank you so much for your great review! We really appreciate it :)

Thank you for the feedback as well. We appreciate you mentioning Reuben - he's great!

Should you ever need any help in the future, our Team will be there to help.

Have a great day!

Rated 4 out of 5 stars

Great app for editing

Great app for editing

11 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so much for your great review! We really appreciate it :)

Should you ever come across anything else, let us know and we will be happy to assist.

Take care!

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service. Thanks Reuben for helping to locate and cancel my subscription and the refund process was smooth.

9 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Thanks for the kind words regarding our customer service. We look forward to helping you again if you return to OpusClip.

Rated 5 out of 5 stars

This is one of the best clipping ai…

This is one of the best clipping ai products out there. I use it all the time for our show. Plus they are developing an awesome tool along with it called Agent opus it’s amazing. Highly recommended as well!

9 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so much for your 5 star review!

We're so glad to hear that you're enjoying OpusClip - stay tuned for the latest features and updates coming to OpusClip in 2026 :)

Have a great week ahead!

Rated 5 out of 5 stars

OpusClip is a magnificent service

OpusClip is a magnificent service. It makes fantastic clips from longer video and podcasts. The amount of additional editing that you can do with the program is phenomenal! And now with their new program, Agent Opus, you can create flawless, professional and expert videos for your industry. I have subscribed to many other video creation software, and Agent Opus is miles ahead of all others. I highly recommend!!!

9 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Awesome that you are enjoying OpusClip and Agent Opus. Thanks for the shoutout!

Rated 5 out of 5 stars

Huge fan!

Huge fan. Saves hours of my time! Highly recommended for content creators.

8 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so much for your 5 star review!

We're so glad to hear that you're enjoying OpusClip - stay tuned for the latest features and updates coming to OpusClip in 2026 :)

Thanks for choosing OpusClip to be a part of your content creation journey.

Have a great week ahead!

Rated 1 out of 5 stars

They charged me for the subscription…

They charged me for the subscription renewal on April 6, and that same day—barely five minutes after receiving the email—I contacted them to say that I did not want to renew and that I wanted a refund.

What is concerning is that they only gave me a vague reply, and for the past 48 hours they have been completely ignoring me. They have not responded to any of my messages. They are simply ignoring me. Obviously, they are doing this to avoid refunding me.

It is the closest thing to a scam that I have ever seen in my life.

Be very careful with Opus Clip.

6 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hello Fynanze,

Thanks for reaching out to us. We would like to apologize for your negative experience requesting your refund.

We have requested additional information from you so we can ensure that your refund is processed. Once we receive the information we will have someone from support reach out to you as soon as possible.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look