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Review summary

Created with AI, based on recent reviews

Considering 345 reviews, reviewers had a great experience with this company. Customers are really happy with the product, finding it incredibly helpful, powerful, and easy to use, saving them a lot of time. The customer service and staff are frequently highlighted as exceptional, with many people appreciating their kindness, helpfulness, and quick responses. However, some customers also noted issues with response times, with some experiencing delays in getting their questions answered or problems resolved. A few other people also felt that the software could be slow and glitchy at times, and some mentioned difficulties with specific features like subtitle accuracy or video processing.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, praising the platform as incredibly... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the kindness, generosity,... See more

Product

Reviewers mention positive feedback about the product, highlighting it as an amazing purchase and one of the... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and professionalism. Customers... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the fast and quick responses... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Opus Clip is great and has really helped us gain more followers and more views since we started using it to clip our longer form vids on YT into smaller bitesizes for all the socials. There are occasi... See more

Company replied

Rated 4 out of 5 stars

Great Product and Great Support team. 4 star because there's some minor bugs occasionally, and could use a better manual editing UI. but for what it is (ai clip editor)- it's phenomenal. Plus... See more

Company replied

Rated 4 out of 5 stars

Opus Clip is great! One feature I'd like to see, in future upgrades, is the ability to do "Multi Cam Editing" in the Editor. Currently; I have to do that in either Final Cut Pro or Adobe Premier. S... See more

Company replied

Rated 5 out of 5 stars

I've been using OpusClip for quite a while and while it has had some growing pains, the current version is incredibly helpful, powerful, easy to use, and a massive time saver. Any critiques I had fro... See more

Company replied


Company details

  1. Video Editing Service
  2. Software Company

Written by the company

OpusClip is the #1 AI video editing tool that turns a long video into viral shorts in one click. Trusted by 2M+ creators and 1M+ businesses, including dozens of Fortune 500 companies, OpusClip helps companies grow their social presence and business through viral shorts. OpusClip exhibits human-level performance on various video creation and editing benchmarks. It uses a proprietary hook-identifying model powered by GPT-4 to pick out the most valuable hook from your video, rearrange the content to add context and depth to that hook, and produce a structured, impactful clip that captures your audience's attention.


Contact info

  • 530 University Ave, Suite B, 94301, Palo Alto, United States

  • opus.pro

4.1

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Does the actual edding editing…

Does the actual edding editing software? Can you some work? It does really good work with captions and has great customer service

8 May 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Adonis,

Thank you so much for your 5 star review! We really appreciate it :)

We appreciate your kind words and thank you for recognizing our Support Team as well - they are the best.

Take care and have a great week ahead!

Rated 4 out of 5 stars

Life Changing Tech

I tried opus clip and loved it. Life changing tech really. However, for the past 2 days I wasn't given the free 200 daily credits that came with the free plan. I thought the problem was that I was a free plan user. I subscribed to Pro. Paid for a year. Before subscribing I took a screenshot of the offer page that says I get everything in Free (150 daily credits) and 200 daily credits come with pro is how it was worded in the subscription page. So I assumed I will have 350 daily credits and hit subscribe. Now, I logged in after subscring to Pro and I see it says 50 daily credits on my account in one place. At one point it says 50 daily credits refreshing to 200. But then there's a number 50 next to 200... David reached out and I'm changing review to 5 stars because I think I'm in good hands. Hoping this is being resolved. Will add 5th star once everything is sorted out.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Ollie was great help and got me fixed…

Ollie was great help and got me fixed up quick.

I love Opus Clip, easy to manage and always new options/tweaks coming out!

7 May 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there John,

Thank you so much for your 5 star review, we really appreciate it!

Thank you for recognizing Ollie - he's the best :) Should you ever come across anything else, our Support Team will be ready to help!

Have a great weekend!

Rated 1 out of 5 stars

3 long form videos and no usable shorts…

3 long form videos and no usable shorts without massive editing. Do not recommend

4 May 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Rachael,

Thank you for reaching out and we apologize for the negative experience. We'd love to help and try to make things right.

We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.

Rated 4 out of 5 stars

Some Trial and Error Required

After doing each of the required actions: Uploading, Editing, Clipping, Using Enhanced AI, Deleting Content, Adding Content, etc. I have grown to rely on this amazing application on a daily basis. The customer support has been excellent, both while online (help support) as well as via questions via email.

30 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Thomas,

Thank you so so much for your great review! We really appreciate it a ton :)

We appreciate your kind words and thank you for recognizing our Support Team - they are the best!

If you ever come across anything else or have any questions, the Team is ready to help.


Have a great week ahead!

Rated 2 out of 5 stars

Basic, but sometimes EXTREMELY slow and laggy

The software is great in it's basic capabilities, but it is not worth the money because it lacks dynamic editing like segment audio leveling or general increase in audio over 100%. The software is also extremely slow and glitchy; it made me hate my own life several times. So don't waste your money.

4 May 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you for reaching out and we apologize for the negative experience. We'd love to help and try to make things right.

We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.

Rated 5 out of 5 stars

Great customer service from Ollie

Great customer service from Ollie. The platform is effective and user-friendly. I'd recommend it to anyone looking for a quality content creation tool.

4 May 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so so much for your 5 star review! We really appreciate it :)

We appreciate your kind words and we love to hear OpusClip is working well for you! Thank you for shouting out our Support Team too - they're the best :)


Take care and have a great week ahead!

Rated 1 out of 5 stars

Video Compilation Maker not available but advertised

OpusClip falsely advertises an "AI Video Compilation Maker" that supposedly edits hours of footage automatically with "no timeline wrestling or manual syncing." This feature does not actually exist on their platform.

When you contact support about it, they just waste your time by telling you to manually upload and edit the clips yourself in their online editor, the exact opposite of the automated AI feature they promote. It is completely disrespectful to mislead customers and then try to close support tickets by offering manual workarounds for AI tools they haven't even developed yet. Stop advertising features you don't have. A total waste of time.

28 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you for reaching out and we apologize for the negative experience. We'd love to help and try to make things right.

We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.

Rated 4 out of 5 stars

Great Customer Service

I am a new user and had a question as to whether I could add my own hashtags to my content. I got a quick response and the answer was yes. Then I was told how to do it. Very good Customer Service.
Dom,
3M Studios, Palm Desert CA

30 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so so much for your great review! We really appreciate it a ton :)

We appreciate your kind words and thank you for recognizing our Support Team - they are the best!

If you ever come across anything else or have any questions, the Team is ready to help.


Take care and have a great weekend ahead!

Rated 5 out of 5 stars

You have to use opus clip

Opus is great at really grabbing the best clips from your long form
It's easy to work with and customer service is quick and knowledgeable

Highly recommend

27 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so so much for your 5 star review! We really appreciate it :)

We appreciate your kind words and thank you for recognizing our Support Team - they are the best!

If you ever come across anything else or have any questions, the Team is ready to help.


Take care and have a great weekend ahead!

Rated 5 out of 5 stars

Making Shorts & Clips for The Why Files…

Making Shorts & Clips for The Why Files has never been easier! I have zero editor experience yet here I am cutting em up like a pro. The Trending feature is amazing to hot topics for posting relevant topics fast! Customer service BLEW ME AWAY ... got a question? AI chat immediately put me thru to a person. Love this app so much!

29 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Victoria,

Thank you so so much for your 5 star review! We really appreciate it :)

We appreciate your kind words and we love to hear OpusClip is saving you time. Thank you for recognizing our Support Team - they are the best!

If you ever come across anything else or have any questions, the Team is ready to help.


Take care and have a great weekend ahead!

Rated 5 out of 5 stars

Awesome software

Awesome software. I cannot believe I can edit all of my shorts so quickly!! Ive been using it for one month and saved myself a ton of time!

1 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Tyler,

Thank you so much for your 5 star review! We really appreciate it :)

We appreciate your kind words and we love to hear OpusClip is saving you time. Thank you for choosing us to be a part of your content creation journey.

Take care and have a great weekend ahead!

Rated 1 out of 5 stars

Useless app

28 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Eris,

Thank you for reaching out and we apologize for the negative experience. We'd love to help and try to make things right.

We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out as soon as possible.

Rated 5 out of 5 stars

Great product.

Thank you, great product.

17 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Mike,

Thank you for review and feedback. We apologize for the negative experience you've experienced. We'd love to help and try to make things right.

We've requested additional information to get in contact. Once we receive that, we will have someone from the Team reach out to you as soon as possible.

Rated 5 out of 5 stars

Does exactly what you want it too

can't complain. it does exactly what you want it too. creates good clips. sometimes the tracking is off but its easy enough to fix. had an issue spoke to the chat bot and managed to get it fixed no issues. genuinely worth the money if you're serious about content

26 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Billy,

Thank you so much for your 5 star review! We really appreciate it :)

We appreciate your kind words! Should you ever come across anything else, let us know and we will be happy to assist.

Take care!

Rated 5 out of 5 stars

I had a download issue

I had a download issue, the chat help (ai couldn't, help) worked fast and perfect, Thanks a lot!

26 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Stefan,

Thank you so much for your 5 star review! We really appreciate it :)

Should you ever come across anything else, let us know and we will be happy to assist.

Take care!

Rated 5 out of 5 stars

Using this service really opened my…

Using this service really opened my eyes to just how popular shorts were on YouTube and TikTok, as before then, my streams would get maybe 7 viewers tops, but when I upload the VOD to OpusClip, and let them trim it to shorts, they exceed my views on anything else I've made before

15 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi Patrick,

Thank you so so much for your 5 star review! We love to hear about success stories like this :)

Thank you so much for choosing OpusClip to be a part of your content creation journey.

Have a great week ahead!

Rated 5 out of 5 stars

I’ve been using Opus clip for over 2…

I’ve been using Opus clip for over 2 years. Amazing product that is always improving. Excellent support experience too.

25 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Ian,

Thank you so so much for your 5 star review! We appreciate it :)

Thank you so much for choosing OpusClip to be a part of your content creation journey. We appreciate you shouting out our Support Team as well - they're the best!

Have a great week ahead!

Rated 5 out of 5 stars

Great tool

Great tool, great customer service just excellent!

24 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there Victoria,

Thank you so so much for your 5 star review! We appreciate the kind words :)

We're glad to hear that the Support Team was able to help. They're the best!

Should you ever come across anything else, do let us know. Our Team will be more than happy to help!

Have a great week ahead!

Rated 5 out of 5 stars

I had an issues uploading the video

I had an issues uploading the video. The team laid out all possible issues and walked me through each resolution. They did not close out the chat and I resolved the issue. Didn't even think to thank them. They followed up the next day to see if everything was ok. I had another question, while I had their attention and we were able to resolve.

Top Tier, in my opinion.

22 April 2026
Unprompted review
OpusClip logo

Reply from OpusClip

Hi there,

Thank you so much for the 5 star review - we really appreciate it a ton!

We're so glad to hear that our Support Team was able to help you out - they are the best in the business!

If you do come across anything else, our Team will be more than happy to help.

Have a great week ahead!

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