Very happy so far about Optimus client service. I give 4 stars and not 5 only because I had to wait 4 weeks to open my trading account,but this was not their fault,it was the broker that needed additi... See more
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Review summary
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Customer support is exceptional. But they lack in one place for everything approach like Ninjatrader for example - account info, Risk management, software links, subscription and so on everything in o... See more
Company replied
Great customer service. Platform integrations are good. Need ACH option for withdrawals, which resulted in 4 stars only.
Customer service was good. They responded well and on time to my my account opening request.
Company replied
Company details
About Optimus Futures
Written by the company
About Optimus Futures
A futures brokerage built for serious traders.
Optimus Futures provides active traders with the tools, technology, and support they need to trade futures markets with confidence. We combine institutional-grade execution with transparent pricing and personalized service.
Try Optimus Flow Free Open an Account
Trade your way, on any device.
Whether you're trading E-mini S&P 500, Crude Oil, Gold, or any futures market, Optimus Futures gives you access to professional-grade platforms that work seamlessly across desktop, web, and mobile. From Optimus Flow to web and mobile trading and TradingView—choose the platform that fits your trading style.
Competitive Discount Pricing.
We believe in straightforward, competitive pricing. Our discount commission rates and low day trading margins are designed to help active traders. No hidden fees. No surprises. Just transparent pricing built for volume traders.
Platform-agnostic support. Trader-first service.
We're not tied to a single platform—we support the tools you want to use. Our team of experienced professionals is available to help you navigate markets, optimize your setup, and answer questions when you need us most.
Get started in minutes.
Join thousands of futures traders who trust Optimus Futures for reliable execution, competitive pricing, and exceptional support.
Open Your Account Try a Free Demo
Want to discuss your trading needs?
Our team is here to help you find the right platform, pricing structure, and margin requirements for your trading volume and strategy.
Contact info
1200 N Federal Hwy Suite 300, 33432, Boca Raton, United States
- (800) 771-6748
- support@optimusfutures.com
- optimusfutures.com
4.1
Great
176 reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fees were not properly disclosed and I…
Fees were not properly disclosed and I ended up paying more than my previous broker. Also could not get their platform downloaded to use. I'm with Tradovate now and love it.
1 March 2023
Reply from Optimus Futures
We sincerely appreciate you taking the time to provide us with your feedback, as it is invaluable in our continuous efforts to improve our services.
We are glad to hear that you have found a brokerage service that suits your needs, and we wish you the best of luck and success in your trading endeavors.
At Optimus Futures, we strive for honesty and transparency in all our interactions, including fee disclosures. All our fees are listed on our website under the "Pricing" section to ensure that our clients have the necessary information before deciding.
We're sorry for your trouble while trying to download our trading platform. Issues such as firewall settings or other customer-side configurations can sometimes interfere with installation. Our customer support team is always available to assist with troubleshooting these types of issues to ensure a smooth setup experience.
While we are sorry to hear that we could not be the right fit for you, we respect your decision and are grateful for the opportunity to have worked with you. Thank you once again for your feedback, and we wish you continued success in your trading journey.
Best,
Optimus Futures
The customer Support is outstanding
The customer Support is outstanding. Everything finde.
1 November 2023
Reply from Optimus Futures
Thank you so much for taking the time to leave us this wonderful review. We are delighted to hear that you've found our customer support outstanding.
We are glad to know that everything is fine on your end, and we want to assure you that we are here for you whenever you need assistance or have any questions.
Once again, thank you for your kind words, and happy trading!
Best,
Optimus Futures
Optimus futures review
Optimus futures is truly great. From the speed of opening an account, to the fact that my funds were received on the same day, and Jake from the customer service was really amazing when I had troubles, his answer was always quick helpful and friendly.
1 November 2023
Reply from Optimus Futures
Thank you so much for sharing your wonderful experience with us! We are truly grateful for your kind words and are thrilled to know that you found our account opening process fast and that your funds were received promptly.
Hearing about your positive interaction with Jake from our customer service team is especially rewarding. We take great pride in our team’s ability to provide quick, helpful, and friendly responses to all our clients' inquiries, and we are glad to hear that Jake was able to assist you effectively when you needed help.
At Optimus Futures, we are committed to providing exceptional service and support to ensure a seamless trading experience for all our clients. Your feedback is invaluable to us and motivates us to continue striving for excellence in everything we do.
Thank you once again for choosing Optimus Futures, and welcome to our trading community! We are here for you whenever you need us, and we look forward to being a part of your trading journey.
Best,
Optimus Futures
Optimus Futures is the broker to go with
Very nice IB who is ready to assist their customers at moments notice. My representatice Jake is very nice and helpful and I really like the approach they take. Ironbeam is a great FCM and Optimus Futures pairs with them perfectly. Great for new traders trying to get into the market and experienced vets.
24 August 2023
Unprompted review
Reply from Optimus Futures
Thank you for taking the time to leave such a positive review of Optimus Futures! We strive to provide helpful assistance and a great trading experience for customers at all levels. We're thrilled to hear that you've had such a good experience working with your representative Jake. Feedback like this lets us know we're delivering on our commitment to serve traders with exceptional customer service. We greatly appreciate you sharing your thoughts on Trustpilot - it helps us continue improving and helps other traders see the experience we aim to provide. Thank you for being a valued client!
Optimus Futures
Support Team
A Top Broker With Very Good Service
At the beginning I didn't know which futures broker I should choose. Then I contacted Optimus Futures. It was very good communication right from the start. All of my questions were answered in detail. Jake in particular is very friendly and knowledgeable. He helps where he can until all questions are answered.
All,
from the opening of the account to the activation of the account for taden goes very quickly.
I can say that Optimus Futures offers a top service and has very fair fees. The website is also very good. I can definitely recommend the broker.
Ich wußte zu Beginn nicht welchen Future Broker ich wählen soll. Dann habe ich Kontakt mit Optimus Futures aufgenommen. Von Anfang an war das eine sehr gute Kommunikation. Alle meine Fragen wurde ausführlich beantwortet. Besonders Jake ist sehr freundlich und kompetent. Er hilft wo er kann bis alle Fragen beantwortet sind.
Alles, von der Eröffnung des Kontos bis zur Freischaltung des Accounts zum taden geht sehr schnell.
Ich kann sagen daß Optimus Futures einen top Service bietet und sehr faire Gebühren hat. Auch die Homepage ist sehr gut. Ich kann den Broker auf jeden Fall weiterempfehlen.
11 December 2022
Unprompted review
I've used Optimus for over a year now…
I've used Optimus for over a year now and am extremely happy with the charting software as well as the order entry.
The support is top-notch and any question I have is answered directly or via the forum. I used to trade on TT and was able to style the DOM exactly like the TT DOM which I love.
Traded live and demo through Optimus and always have quick execution with no lag.
13 July 2021
Unprompted review
Perfect broker
Perfect broker, platform, costs , customer service. All above and beyond. The only problem was my ability to day trade futures otherwise I would still be with optimus futures
19 December 2020
Unprompted review
Best futures broker hands down
Best futures broker hands down! Excellent support from Jake and Matt. Always there to help. They support a lot of FCMs and do everything they can to get you up and running asap! Also, their in-house trading platform is better than everything I've seen before. My broker of choice from now on. Thanks guys!
17 June 2020
Unprompted review
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