Very happy so far about Optimus client service. I give 4 stars and not 5 only because I had to wait 4 weeks to open my trading account,but this was not their fault,it was the broker that needed additi... See more
Company replied
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Review summary
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Customer support is exceptional. But they lack in one place for everything approach like Ninjatrader for example - account info, Risk management, software links, subscription and so on everything in o... See more
Company replied
Great customer service. Platform integrations are good. Need ACH option for withdrawals, which resulted in 4 stars only.
Customer service was good. They responded well and on time to my my account opening request.
Company replied
Company details
About Optimus Futures
Written by the company
About Optimus Futures
A futures brokerage built for serious traders.
Optimus Futures provides active traders with the tools, technology, and support they need to trade futures markets with confidence. We combine institutional-grade execution with transparent pricing and personalized service.
Try Optimus Flow Free Open an Account
Trade your way, on any device.
Whether you're trading E-mini S&P 500, Crude Oil, Gold, or any futures market, Optimus Futures gives you access to professional-grade platforms that work seamlessly across desktop, web, and mobile. From Optimus Flow to web and mobile trading and TradingView—choose the platform that fits your trading style.
Competitive Discount Pricing.
We believe in straightforward, competitive pricing. Our discount commission rates and low day trading margins are designed to help active traders. No hidden fees. No surprises. Just transparent pricing built for volume traders.
Platform-agnostic support. Trader-first service.
We're not tied to a single platform—we support the tools you want to use. Our team of experienced professionals is available to help you navigate markets, optimize your setup, and answer questions when you need us most.
Get started in minutes.
Join thousands of futures traders who trust Optimus Futures for reliable execution, competitive pricing, and exceptional support.
Open Your Account Try a Free Demo
Want to discuss your trading needs?
Our team is here to help you find the right platform, pricing structure, and margin requirements for your trading volume and strategy.
Contact info
1200 N Federal Hwy Suite 300, 33432, Boca Raton, United States
- (800) 771-6748
- support@optimusfutures.com
- optimusfutures.com
4.1
Great
175 reviews
Replied to 81% of negative reviews
Typically replies within 1 week
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A great and reliable provider
A provider that offers a great service.
Also has excellent knowledge of software applications.
20 December 2024
Reply from Optimus Futures
Hi Viktor,
We're thrilled that you noticed our technical expertise. At Optimus Futures, we take pride in our understanding of the trading software we offer and constantly strive to learn possible aspects of the platforms we provide.
Your experience matters to us. We understand how crucial it is to have reliable technical support when needed, so we've made it our mission to provide expert assistance for all trading technology needs.
Whether you're an experienced trader or just beginning, our team is here to help. From troubleshooting complex issues to optimizing your setup, we're committed to helping you get the most out of your trading software.
Remember, we're just a message away if you ever need support. Again, Thank you for your kind words!
Best regards,
The Optimus Futures Team
Reply from Optimus Futures
Hi Mardini,
Thank you so much for your fantastic review! We're thrilled that you consider us a "super broker." Your recognition of our execution and service means a lot to our team.
At Optimus Futures, we strive to provide our clients with the best trading experience possible, and it's wonderful to know that our efforts are having a positive impact. If you have any suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to let us know.
We look forward to continuing to support your trading journey. Look for our upcoming features, which we think you will love!
Best regards,
The Optimus Futures Team
I love the features I see with the…
I love the features I see with the trading platform. I will be fully utilizing it in the future.
2 December 2024
Reply from Optimus Futures
That's great to hear! We're delighted you're enjoying the trading platform's features and looking forward to fully utilizing it. If you need any tips on maximizing its potential or have any questions as you explore further, please feel free to reach out. We're here to support your journey and ensure you have all the tools for Futures trading.
Best,
Optimus Futures
Good Customer service and attention to…
Good Customer service and attention to my needs
19 December 2024
Reply from Optimus Futures
It's fantastic to hear that you've had a positive experience with our customer service and that your needs have been attentively met! We aim to provide the best possible support to our clients, and your feedback is incredibly valuable to us. If there's anything more we can do to enhance your experience or any other needs that arise, please don't hesitate to let us know. Thank you for choosing us, and we look forward to continuing to serve you!
Best,
Optimus Futures
Nothing really to say it just amazing…
Nothing really to say it just amazing platform everything is just there you should try it if you’re a trader
10 December 2024
Reply from Optimus Futures
Thank you for your kind words! We're thrilled you're enjoying the platform and finding everything you need for your trading journey. Your enthusiasm means a lot to us, and we appreciate you recommending it to other traders. If you ever have questions or need assistance, we're here to help. Wishing you continued success in your trading!
Best,
Optimus Futures
A Great Experience
The application process and approval was very swift and efficient. I really liked the Optimus Flow platform and its features, there is still a lot to explore however, overall I had a great experience with Optimus Futures.
4 December 2024
Reply from Optimus Futures
Thank you for sharing your positive experience and your 5-star review! We are thrilled to hear that the application and approval process was swift and efficient for you. It's wonderful to know you are enjoying the Optimus Flow platform and exploring its features. We are continually working to enhance our platform to provide even more tools and functionalities to support your trading journey. If you have any questions or need assistance as you explore the platform further, please don't hesitate to reach out. We truly appreciate your trust and look forward to supporting your trading success!
Best,
Optimus Futures
The guys at Optimus have been super…
The guys at Optimus have been super fast and efficient to reply to my queries
9 December 2024
Reply from Optimus Futures
Thank you so much for your wonderful feedback! We're thrilled that our team has swiftly and effectively addressed your queries. At Optimus Futures, providing prompt and reliable support is a top priority, and your satisfaction truly motivates us. Please don't hesitate to reach out if you need further assistance or have more questions. Wishing you continued success in your trading endeavors!
Best
Optimus Futures
Efficient and informative service
Efficient and informative service, this helps us avoid making mistakes. They give a personalized service, so you don't feel like you're talking to a machine.
2 December 2024
Reply from Optimus Futures
Thank you for your thoughtful feedback!
We are thrilled to hear that you appreciate our personalized approach to service. Our team is dedicated to providing clear information and guidance while maintaining a human touch, ensuring that each client feels heard and supported. We also appreciate you highlighting how this could potentially help prevent mistakes, as we believe that thorough, personalized support is essential in futures trading.
Best,
Optimus Futures
Great customer service
Process to set up an account is straightforward. Also customer service and communication is great!
2 December 2024
Reply from Optimus Futures
Thank you for your feedback! We're glad you found the account setup process easy to follow and that our team was helpful. Providing clear communication and support is important to us, and we appreciate you taking the time to share your experience.
Best,
Optimus Futures
Great
I signed up for a paper trading account to fine tune my strats that costs more than $100.00/month. It has now been 2 days and have not received a login for the platform. I have emailed there support several times and have not received a response.
Update!- I did receive a call from Jake and was made aware this is a new system and were not receiving my emails. They have sent me all the necessary credentials needed for me to use their service. Thank you!
24 November 2024
Unprompted review
Reply from Optimus Futures
Thank you for sharing your experience and providing an update. We apologize for the initial communication issues with the paper trading account setup.
We're glad Jake was able to contact you promptly and provide your login credentials. Your feedback helps us improve our processes. If you need further assistance with your paper trading platform, please don't hesitate to contact us.
Best,
Optimus Futures
Reply from Optimus Futures
Thank you for sharing your positive experience with our onboarding process! We're pleased to hear that your account setup and funding were handled promptly on the same day. At Optimus Futures, we understand that time is valuable in the trading world, which is why we prioritize efficient account and deposit processing. We appreciate you taking the time to acknowledge our fast response and service.
Best
Optimus Futures
Jake is the best.
Jake is the best.
He has been very helpful and patient to help me setup everything I need.
21 November 2024
Reply from Optimus Futures
We're delighted you took the time to share this feedback! Quick account activation and responsive communication are cornerstones of our service at Optimus Futures, and it's rewarding to hear we delivered on both fronts for you. Starting your trading journey should be smooth and efficient, and we're glad we could make that happen. Thank you for informing us about your positive experience - it helps us ensure we meet our commitment to prompt, professional service.
Best,
Optimus Futures
very slow
It takes way to long to get the acct. live and ready to trade. My bank account had been debited for almost a week before I went live trading. Other brokers do not take near that long.
14 November 2024
Reply from Optimus Futures
Thank you for your feedback about our account activation process. We apologize for the delay you experienced between your deposit and trading activation. In this case, the timing was affected by Monday's banking holiday and the standard 3-day ACH clearing period.
We send trading credentials as soon as the funds clear.
If you experience any issues, please don't hesitate to call us directly at the number listed on https://optimusfutures.com/contact.php for immediate assistance.
We truly appreciate your business, trust, and understanding. Thank you for choosing Optimus Futures.
Best,
Optimus Futures
Top-Tier Customer Service
Excellent Customer Service went beyond my expectations
13 November 2024
Unprompted review
Reply from Optimus Futures
Thank you for the wonderful feedback! We're delighted to hear that our service exceeded your expectations. At Optimus Futures, going above and beyond for our clients is part of our core mission. We truly appreciate you sharing your experience and look forward to continuing to provide you with exceptional service!
Best,
Optimus Futures
Best Customer Service!
Best Customer Service!!
Competitive day trading margins and futures commissions. Their platform is perfect and simple and has all what a Chart Trader needs.
11 November 2024
Reply from Optimus Futures
Thank you for your fantastic feedback! We're glad you're finding value in our competitive margins and commissions. It's gratifying to hear that our platform meets your charting needs with the right balance of functionality and simplicity. We remain committed to providing cost-effective trading solutions with trader-friendly technology. Thank you for choosing Optimus Futures!
Best,
Optimus Futures
Reply from Optimus Futures
Thank you for this wonderful feedback! We take pride in offering competitive pricing while maintaining top-tier service, and it's great to hear we're delivering on both fronts. We appreciate your business and will continue working to maintain these high standards!
Best,
Optimus Futures
Everything is great so far
Everything is great so far. I recommend.
They also have a lot of tools and a podcast.
1 November 2024
Reply from Optimus Futures
Thank you for your excellent feedback and recommendation! We're thrilled to hear that your experience with Optimus Futures has been great. We genuinely appreciate you highlighting our additional resources, including our trading tools and podcast, which we create to help traders stay informed and equipped for success.
Your endorsement means a lot to us, and we'll continue working hard to maintain this level of excellence in our services and educational content.
Best,
Optimus Futures
The Support from Optimus was very fast…
The Support from Optimus was very fast and they did really care about my Issues.
Martin Langheinrich / Frankfurt
7 November 2024
Reply from Optimus Futures
Thank you for taking the time to share your positive experience with our support team. We're delighted to hear that you received fast assistance and felt that our team showed genuine care in addressing your issues.
This is exactly the level of service we strive to provide to all our customers.
Please don't hesitate to reach out if you need any further assistance in the future.
Best,
Optimus Futures
Reply from Optimus Futures
Thank you for your feedback! We're glad you were able to find what you were looking for. Our goal is to make sure every customer's needs are met successfully. If you need anything else in the future, please don't hesitate to reach out.
Best,
Optimus Futures
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