Optimum Nutrition UK Reviews 

223
•
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, reviewers had a great experience with this company. Consumers frequently praise the fast delivery and excellent product quality, noting that items taste great, mix easily, and support fitness routines. Buyers also appreciate the seamless purchasing process and the reliable variety of options available for daily training needs. However, some people mentioned experiencing frustrating issues with customer service response times when trying to resolve after-sales problems. Others noted occasional delivery mishaps, such as missing parcels, tracking difficulties, or damaged packaging upon arrival at their door. A few customers additionally felt that sorting these unexpected complications required more effort than anticipated.

What people talk about most

Product

People report positive experiences with product, highlighting that items taste great, mix well with water,... See more

Delivery service

Consumers find delivery service to be positive, highlighting super fast shipping times, clear tracking... See more

Order

Clients share ambiguous opinions on order experiences, as reviewers frequently praise the quick delivery... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some consumers reporting that support staff... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just bought the new clear protein (incentivised by the free creatine). Good change from whey with a nice clean taste. Originally looking to buy Gold Standard but at nearly £100 a tub that was a no go.... See more

Company replied

Rated 5 out of 5 stars

Delivery was next day an products are outstanding. The only protein I’ve been able to digest within 10-15 minutes of training window without digestion issues. Would highly recommend this product for... See more

Rated 5 out of 5 stars

I’ve been using this product for years but first time I’ve ordered direct from the manufacturer. I am so impressed. The price was great. Next day delivery was fantastic with an hour allotted deliver... See more

Rated 5 out of 5 stars

Can't fault the product, nor the service. Prompt delivery and an issue resolved quickly, without fuss and to a level of service that made me take note - in a good way. Won't hesitate to buy direct... See more


Company details

  1. Vitamin and Supplements Store
  2. also in
  3. Fitness and Nutrition Service
  4. Sports Nutrition Store

Written by the company

Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.


Contact info

3.9

Great

TrustScore 4 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(223)

222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect happy

14 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Alison,

Your support means a lot to us, and we're grateful that you took the time to share your feedback.

Rated 5 out of 5 stars

Double-chocolate whey is outstanding

Double-chocolate whey is outstanding! Creatine monohydrate tablets are great for travel. Just simple, good, products.

14 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Mark,

We're so happy to hear you're enjoying our double-chocolate whey and finding our creatine tablets convenient for travel! We appreciate your positive feedback.

Rated 5 out of 5 stars

Quick & free delivery✅

Quick & free delivery✅
Best package✅
But if I had a gift, I would be happier🫠🫠🫠

A shaker 🤗

14 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi,

We're so glad you appreciated our quick delivery and packaging! We understand a little extra gift would have made it even better. We appreciate your feedback!

Rated 5 out of 5 stars

Products were the most competitive on…

Products were the most competitive on price and items were received quicker than expected. Will use again. Thanks

14 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Chris,

We're so happy to hear you found our prices competitive and received your items quickly! We truly appreciate your kind words and look forward to serving you again.

Rated 5 out of 5 stars

One of the best nutritions brands in the business

As someone who’s trying to put on a bit of size, previously I struggled to get the calories and protein in and the best way to supplement with protein shakes and protein bars. The pre-made protein shakes, really do make a difference to get in the additional protein and I would recommend them. The brand itself is great quality the and I’ve never had issues with delivery or service.

14 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Mandip,

We're so happy to hear our pre-made protein shakes are helping you achieve your fitness goals by making it easier to get the protein and calories you need. We truly appreciate your positive feedback regarding our product quality and reliable service. Thank you for sharing your experience!

Rated 5 out of 5 stars

Fantastic isolate and creatine which i…

Fantastic isolate and creatine which i use water with both my body has responded amazingly to both the Whey/ Creatine

7 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Antony,

We're so happy to hear our isolate and creatine are working amazingly for you! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Strongly recommended

10/10 product

7 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Juan,

Your support means a lot to us, and we're grateful that you took the time to share your feedback.

Rated 5 out of 5 stars

Great value and quick delivery.

Great value and quick delivery.
Good selection of choice on the site.

11 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Diane,

We're so happy to hear you found great value and quick delivery with us. We appreciate your positive feedback on our selection!

Rated 1 out of 5 stars

So expensive product quality not good…

So expensive product quality not good like before

3 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Maninder,

Thank you for your feedback.

We take your comments seriously and will share your feedback with our team.

We appreciate your long-term support and hope to serve you better in the future.

Rated 5 out of 5 stars

High quality products

High quality products. Wide range of products for literally every sports nutrition need. Quick replies to inquiries. Smooth experience in shopping and returns.

1 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Chathura,

We are so happy to hear that our high-quality products and wide range met your sports nutrition needs. We appreciate your kind words about our quick replies and smooth shopping experience!

Rated 5 out of 5 stars

Nice taste quick delivery helping me…

Nice taste quick delivery helping me with weight loss

10 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Christopher,

We're so happy to hear you're enjoying the taste and quick delivery, and that we're helping with your weight loss journey! Thank you for your kind words.

Rated 5 out of 5 stars

Great order

Great order platform
Really good quality great taste !
Fast delivery
Overall excellent

10 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Lee,

We're so happy to hear you enjoyed the quality and taste, and that our delivery was fast. Thank you for your wonderful feedback!

Rated 2 out of 5 stars

I was generally satisfied with the…

I was generally satisfied with the products, been taking them for a while. Last creatine tub arrived with the seal slightly opened, so I tried to get a refund / replacement. The process has taken 3 weeks so far and still haven't got a resolution

16 September 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Julio,

Thank you for your feedback.

We sincerely apologize for the frustration you experienced.

We're pleased to confirm that our Customer Support team has now been in contact with you and that a resolution has been provided for your case.

We appreciate your patience throughout the process and thank you for bringing the matter to our attention.

Rated 5 out of 5 stars

Good product

Good product

8 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Alla,

Your support means a lot to us, and we're grateful that you took the time to share your feedback.

Rated 1 out of 5 stars

Shit show

Dpd said that they failed once too me and multiple times too the customer service rep from optimal nutrition I got in contact with saying they failed to deliver my order however I can see on my ring doorbell no truck came into my street anywhere close too the time they said it would be delivered so after much effort to get in contact with their customer service they said that I’ll be refunded as the Dpd have force returned it without even asking and it’s been well over a week now still no more word on what’s happening and no money that’s been sent to me wish I could give less than one star

8 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Harrison,

We sincerely apologize for the disappointment caused by this experience.

We can confirm that the parcel was returned to us by DPD and that a full refund has been processed. We will escalate your feedback regarding DPD's handling of the shipment to the relevant team for review.

If you would still like to receive the products, you are welcome to place a new order, and we'll be happy to assist you, so that you have the best experience possible.

Once again, we apologize for the inconvenience and thank you for your patience.

Rated 5 out of 5 stars

Creatine and Isolate

Creatine and Isolate
Great price
Fast delivery
Customer Service excellent

8 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Simon,

We're delighted to hear you're pleased with the product's value, quick delivery, and our customer service. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Fast delivery

Ordered about 12.05 on Friday lunchtime, and it arrived about the same time on Saturday, kept up to date with where the order was. Can’t fault it, plus I got an email suggesting some nice recipes to use it in

12 September 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Diane,

We're so happy to hear you had such a positive experience with your order and enjoyed the recipe suggestions! We truly appreciate your kind words.

Rated 5 out of 5 stars

Overall very satisfied.

The process from ordering to delivery was clear and straightforward. Messaging and updates were unambiguous and frequent and delivery was fast. When my clear protein arrived it tasted good and wasn’t too sweet like some varieties - hopefully the results will speak for themselves.

7 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Chris,

We're so happy to hear that your ordering and delivery experience was clear and fast, and that our clear protein tasted good without being too sweet. We appreciate your positive feedback!

Rated 1 out of 5 stars

Received the wrong order.

Received the wrong order.

Tried calling but the phones say you are not accepting calls and to email, which I have twice and not heard anything.

8 September 2026
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Anthony,

Thank you for your message, and we truly apologize for this experience.

We're glad to see that you were able to get in touch with our Customer Support team and that assistance has now been provided regarding the incorrect order you received.

We're sorry for the delay in responding, and please don't hesitate to contact us again if there's anything further we can help with.

Rated 5 out of 5 stars

Great

My order was delivered quicker than expected and for free. The quality of products is excellent and reasonably priced.

10 September 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Jamila,

We're so glad to hear your order arrived quickly and that you are pleased with the quality and pricing of our products. We appreciate your kind words!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look