Optimum Nutrition UK Reviews 103

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their effectiveness and the great results achieved. Many appreciate the wide variety of choices and flavors, noting that the products mix well and taste delicious without lumps. The delivery service is frequently mentioned as super fast, prompt, and efficient, with many orders arriving the next day and often ahead of schedule. People also commend the excellent service and the user-friendly website, making the ordering process simple and convenient. However, some customers experienced issues with delivery, including packages being left in unsecured locations or not arriving at all, leading to frustration and concerns about lost orders. A few others also felt that product packaging was sometimes inadequate, with items arriving squashed, dented, or with faulty seals, compromising product integrity. There were also isolated complaints about product quality, such as visible lumps or unpleasant smells, and some dissatisfaction with the durability of shaker bottles.

What people talk about most

Product

Clients share positive opinions on product quality, often highlighting great taste, excellent mixability... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent product... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the exceptionally quick... See more

Order

People report ambiguous experiences with order, with some customers praising exceptionally quick delivery,... See more

Service

Customers consistently note positive experiences with service, often highlighting prompt delivery and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The product and ON service was good but the delivery wasn’t the best. The 2 protein tubs were simply put in a cardboard box with no protection. They arrived squashed and dented but luckily there was n... See more

Company replied

Rated 5 out of 5 stars

I don’t usually leave reviews. However, from someone who has constant gut issues, this is the only whey I’ve found (so far) which is the easiest on my stomach. Even whey isolate from USN etc hits my s... See more

Rated 5 out of 5 stars

Really liked the Milk Chocolate flavour — tastes good and mixes well. What I liked most is that it feels very light compared to many other protein powders, so it’s been easy to include in my daily rou... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery, next day now! Products are great, lots of choices and flavours to choose from. From a leading nutrition and performance brand, I wouldn’t expect anything else, that’s why I don’t... See more


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Sports Nutrition Store

Written by the company

Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.


Contact info

4.0

Great

TrustScore 4 out of 5

103 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Platinum HydroWhey remains one of the…

Platinum HydroWhey remains one of the highest-quality protein powders I've used.

The biggest advantage is its hydrolyzed whey protein. It digests incredibly fast, making it an excellent choice after intense workouts when rapid protein absorption is important. Unlike many other protein powders, it feels very light on the stomach and doesn't cause bloating or digestive discomfort.

The protein quality is outstanding, with a high protein content per serving and a strong amino acid profile to support muscle recovery and growth. Recovery feels noticeably faster, especially during periods of high training volume.

Mixability is another major strength. It dissolves easily in water with no clumps, and the texture is smooth compared to many whey isolates I've tried. The taste is also surprisingly good for a hydrolyzed protein, which is often difficult to achieve.

While it is more expensive than standard whey concentrates or isolates, the quality, digestion speed, and overall performance make it worth the investment for serious athletes and fitness enthusiasts.

Highly recommended for anyone looking for a premium post-workout protein supplement.

3 June 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Jo,

Thank you so much for your kind words-we truly appreciate your feedback.

We wish you a wonderful day ahead, and we're always here for you:)

Rated 5 out of 5 stars

Is always a pleasure to have good deals…

Is always a pleasure to have good deals so thank you

28 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Amz,

Thank you so much for your feedback.

We're truly glad to hear, that you are making the most of our deals. We're here for you whenever you need us:)

Rated 5 out of 5 stars

Long Standing Customer

I have been a long term customer of Optimum Nutrition. Their products are fantastic and I have never had any issues with them. The delivery has always been efficient and products arrive in a timely and safe manner.

25 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Syed,

Your kind words mean the world to us.

We truly thank you for it, and we're always here for you:)

Rated 5 out of 5 stars

Great product

Great product, great price, delivered quickly 👍🏻

26 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Ian,

We truly appreciate your kind words.

Your feedback is really valuable to us, and we wish you a wonderful day ahead:)

Rated 5 out of 5 stars

Great service

Great service, great products & full selection of training supplements

30 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Maria,

Thank you so much for your wonderful feedback.

We're always here for you, and we wish you a lovely day ahead:)

Rated 5 out of 5 stars

Really liked the Milk Chocolate flavour…

Really liked the Milk Chocolate flavour — tastes good and mixes well. What I liked most is that it feels very light compared to many other protein powders, so it’s been easy to include in my daily routine. Overall, a very convenient protein option.

25 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Krishnaraj,

Thank you for the lovely feedback — we’re really glad to hear you’re enjoying the flavour.

We wish you a wonderful day ahead:)

Rated 5 out of 5 stars

Good quality protein

Good quality protein. Extreme milk chocolate flavour is really good 😊

19 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Anil,

Thank you for your kind words, and we're glad to hear that you enjoy the flavor.

We wish you a wonderful day ahead:)

Rated 5 out of 5 stars

Great service and emails with info so…

Great service and emails with info so 5/5 for that, only just changed from another brand to this. I will see if it’s all what it’s cracked up to be. I will give it a go for 3 months and see.

23 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello,

Thank you for the great feedback — we’re glad to hear the service has been a positive start for you.

If you ever want help with future orders or have questions about other products, we’re here anytime.

Rated 5 out of 5 stars

Optimum Nutrition Gold Standard Whey is…

Optimum Nutrition Gold Standard Whey is my ultimate go-to protein powder, offering fantastic mixability, rich flavors, and excellent muscle recovery support. Buying directly from the official ON website is a breeze thanks to its clean, highly intuitive layout and fast checkout. The delivery service is exceptionally quick, with orders arriving securely packaged and ahead of schedule. It is a premium product backed by seamless direct shipping, making it highly recommended.

7 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Manish,

Thank you so much for your wonderful feedback — we truly appreciate it.

If you ever need help with future orders or have questions about other products, we’re always here for you.

Rated 5 out of 5 stars

perfect quality and flavour

perfect quality and flavour

20 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Amin,

Thank you so much for your lovely feedback.

We're here for you, whenever you need assistance:)

Rated 1 out of 5 stars

Terrible delivery

Terrible delivery! The order is processed by Shopify who only allow a limited number of characters in the address section so I could not advise my full address.

The delivery failed because the driver could probably not find my address.

I called Optimum Nutrition but they do not take calls and only emails. It’s been a few days and still no response to my email.

12 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Faisal,

Thank you for sharing your experience, and we’re very sorry for this.

We’ve checked our system and unfortunately haven’t been able to locate any email from you. Could you please double‑check the address you contacted us on and reach out to us again, so we can resolve this for you as quickly as possible?

We’re ready to help as soon as we receive your message.

Rated 5 out of 5 stars

This product is essential for me in the…

This product is essential for me in the form of capsules which easier to take great quality thank you .
If you could produce the amino acid LEUCINE EN CAPSULES ON HIS OWN. I WILL BE VERY GRATEFUL.

16 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Lexx,

Thank you for sharing your kind words with us:)

We wish you a wonderful day ahead.

Rated 2 out of 5 stars

Used these products for a long time and…

Used these products for a long time and many different ranges but recent batch of 25g high protein strawberry shakes all had clumps in, must have been a bad batch.

3 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi William,

Thank you for your review. This definitely shouldn’t happen, and we’d like to look into it properly.

Could you please reach out to our customer support team via email so we can assist you further?

Looking forward to assisting you further:)

Rated 5 out of 5 stars

Trusted company & excellent service

Always on time and excellent product quality

12 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Bill,

Thank you for your kind words, and we're glad to hear that you are enjoying our enjoying our services.

We're always here for you when you need assistance:)

Rated 5 out of 5 stars

Great products

Great products

10 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Matt,

Thank you for your wonderful feedback.

We're glad to hear, that you are enjoying our products. Wishing you a wonderful day ahead.

Rated 2 out of 5 stars

Optimum Nutrition was 5 stars order…

Optimum Nutrition was 5 stars order tracked, arrived when said and correct, but the delivery firm was awful, left package outside front door in full view of passers by, when behind back gate was stated as drop of place, lucky to be still there when I returned, won't be ordering again as not worth hassle if it went missing. Change your delivery firm and will be used again.

6 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hello Warren,

Thank you for sharing your experience, and we’re truly sorry about the way your parcel was delivered.

When we provide the tracking link, the courier’s app sometimes restricts delivery to safe places or neighbours — many customers prefer this option, but in your case it clearly didn’t work as intended. We’re glad the package was still there, and we’ll escalate this with the courier so it doesn’t happen again.

We're always here for you when you need assistance:)

Rated 1 out of 5 stars

Almost impossible to get in touch

Something went wrong when l placed the order l guess "auto fill" put in half post code wrong. That's not ON fault still COULD NOT CALL them, Return email say "not monitored" it gives options for other emails to use of which the Eu one is incorrect! ("server not found") .. Three days later l found them on fb they answered me "a couple of days later.. THANKS GOD FOR THE DELIVERY-MAN Out of the lot (DPD clerks included say we can't change any of tge address must be done by the sender EVEN IF THAT post code was NON existing)) He was the only one who took it on himself look at "safe space" where l put the right post code and deliver.

5 May 2026
Unprompted review
Optimum Nutrition UK logo

Reply from Optimum Nutrition UK

Hi Corrado,

I’m really sorry you had to go through all of that.

Unfortunately, our phone line is not currently in use, and it looks like there was a technical issue with the email inbox you tried to reach. That problem has now been fixed, but it absolutely should not have happened in the first place.

We’re here for you if you ever need support again — you can always reach us directly through customer support.

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