The product is come as accepted, fast quality, and good price. But I faced in one sucks issue, when I made the purchase, your website showed that Vat is including, but unfortunately once the shipmen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pros: Authentic products as shown on their website. And they were sent out via UPS as well as in good condition to be received. Cons: Waiting time - 14 days. Extra shipping fee for all orders.
Company replied
I was amazed at the service and delivery time; exceptional. The only reason I did not give a 5 star because I did not realise I had to pay import tax (which was annoying). The product was a replacemen... See more
Company replied
I ordered some Prada Sunglasses (Linea Rossa ACTIVE PS 01US DG05S0) on Thursday morning, and they were delivered on Friday. They were roughly 50% cheaper than UK websites. Absolutely outstanding servi... See more
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Company details
Information provided by various external sources
Online graduated frames and sunglasses store with more than 80000 references. Sport sunglasses, contact lenses and liquids.
Contact info
Calle Madrid, 49, 03140, Guardamar del Segura, Spain
- +34 965 29 44 59
- info@optimaloptic.com
- optimaloptic.com
4.0
Great
4K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Very Happy
Was very impressed with my purchase, and was very surprised at how quickly I received my orders. Will definitely be back for more purchases.
23 November 2025
Reply from Optimal Optic
Thank you very much for sharing your experience with us! We are at your disposal for whatever you need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
If I would be charge for custom duty
Hi.
I would like to order gucci sunglasses gg1603s 004 do you still have it in stock,
And if I may ask i based in London if I order for this item would I pay for custom duty pls?
20 November 2025
Unprompted review
Reply from Optimal Optic
To request information, you must contact our customer service department by email or phone, who will respond to your requests as soon as possible. Thank you for your comment.
There were shipping fees of $37 CAD not…
There were shipping fees of $37 CAD not disclosed at the time of purchase.
22 November 2025
Reply from Optimal Optic
On our website you can check information about shipments and returns. Thank you for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Miu Miu MU 52YS order
I ordered my Miu Miu MU 52YS on Friday and they already delivered on the next Monday which was quite fast. I suggest you guys to email them and ask for the product availability before paying to avoid long wait as I wrote them before I made my order. Overall it was very impressive experience.
10 November 2025
Reply from Optimal Optic
Thank you very much for sharing your experience with us! We are at your disposal for whatever you need. Best regards.
Reply from Optimal Optic
Thank you for your comment. We work daily to improve our services, we are sorry that they have not been to your liking, if you wish to leave any proposals for improvement we are happy to read you. A greeting.
Inport tax beware!!
They say you may charged an import fee, YOU WILL, if delivery to the UK, the fee is £49.15. This is much more than the amount they state you may be charged. They only offer return stating you need to pay all charges meaning if you wish to return you will pay the fee twice! Please buy somewhere else! The company needs to clearly state the price of inport tax for UK purchases on the main pages not hidden in the small print.
15 November 2025
Reply from Optimal Optic
Unfortunately, we cannot control the customs of the destination country, because it is something that belongs to each country and we cannot intervene in it. On our website you can check information about shipments and returns. Thank you for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
I wont change my rating until they…
I wont change my rating until they accept the issue. I bought a glasses . The logo was broken and looks like it is used already. I emailed them and it looks like they are saying that it happened in travel and they will not replace it as their glasses comes from a delaer where theyvcheck it already. That is bulshit.
10 November 2025
Unprompted review
Reply from Optimal Optic
Good morning,
We apologise for the inconvenience.
As our customer service department has informed you:
"All our glasses arrive directly from the factory to our facilities, where they undergo a
thorough quality control process to verify that the item has no manufacturing defects
before sending it to the customer and without making any adjustments to it.
If you need an adjustment to suit your face, we recommend that you visit an optician,
as this is a service that we do not currently offer in our online shop.
A misfit of the frame is not considered a manufacturing defect and, therefore, does not
constitute a fault."
Kind regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
You have to tell people about tax
7 November 2025
Reply from Optimal Optic
Good morning,
We regret what has happened, but as stated in our shipping and delivery policy:
"In countries that are not members of the EU and in the Canary Islands, Ceuta and Melilla,
customs charges may apply at the time of delivery. These charges must be paid by the customer."
https://optimaloptic.co.uk/content/shipping-and-delivery.html?_ga=2.100331934.147162609.1673523064-27765344.1672931989
Kind regards.
The shipment was super fast
The shipment was super fast. The sunglasses are great and the price was also great!
28 October 2025
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Refund promised swiftly
Refund promised swiftly
I did not end-up buying anything from them yet, since my product was out of stock, but they are very quick in responses, and initiated a refund quickly. I am waiting for the refund now, but it is promised to be in my account within the next 14 days. I am very pleased with the transparency and swift communication.
3 November 2025
Unprompted review
Reply from Optimal Optic
Thank you very much for sharing your experience with us! We are at your disposal for whatever you need. Best regards.
The product is come as accepted
The product is come as accepted, fast quality, and good price. But I faced in one sucks issue, when I made the purchase, your website showed that Vat is including, but unfortunately once the shipment arrive my country they ask me to pay the taxes. It was €100.
I will continue making purchase from you.
31 October 2025
Reply from Optimal Optic
Thank you very much for your comment! In our website you will find all the information about shipments, rates, VAT, customs, etc. We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
I’m absolutely thrilled❤️🔥
I’m absolutely thrilled! I ordered my Emporio Armani EA4136 sunglasses late in the evening on October 26th, and by lunchtime on the 28th they were already delivered — such phenomenally fast service!
The sunglasses are completely genuine, beautifully packaged, and every detail reflects the true quality of Emporio Armani craftsmanship.
And all of this came at a wonderfully good price — just incredible.
My deepest respect to the company for the speed, service, and flawless quality.
💯 Bravo and thank you! 👏
26 October 2025
Unprompted review
Reply from Optimal Optic
Thank you very much for sharing your experience with us! We are at your disposal for anything you may need. Best regards.
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