Optimal Currency Reviews 463

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

After sorting out an inheritance overseas and selling a property, David gave us absolutely full trust in the process to exchange and transfer the funds. He was super responsive, honest, and actioned e... See more

Company replied

Rated 5 out of 5 stars

Because I was referred, I felt confident that Optimal was a safe company. Steven Ford was my broker and he was very clear and precise about all stages. He answered all my questions and the transac... See more

Rated 5 out of 5 stars

Having received an excellent service from Optimal in 2021, I decided to trust them again in 2026. A different broker, but the same attitude and dedication to service. I could not be happier!

Rated 5 out of 5 stars

David and his team (particularly David and James) have been absolutely fantastic. They have been very professional and ever so helpful. They have answered all our questions very quickly and guided... See more

Company replied

Company details

  1. Money Transfer Service
  2. Currency Exchange Service
  3. Payment Service

Written by the company

Currency Transfers the Optimal way! Fast, secure and reliable transfers at great rates. At Optimal Currency we understand that no two customers are the same and your dedicated account manager will work with you to understand your specific currency requirement to help you get the most competitive rate for your currency transfer and of course the optimum customer service experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

463 reviews

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Rated 5 out of 5 stars

very helpful in all aspect of bringing…

very helpful in all aspect of bringing funds back from France to UK

3 March 2025
Unprompted review
Optimal Currency logo

Reply from Optimal Currency

Thank you so much for taking the time to leave a review. We're so pleased we could be of help.
Charlotte @ Optimal Currency

Rated 5 out of 5 stars

It is a great service and their staff…

It is a great service and their staff are very knowledgeable. It was easy and efficient and it was a better rate than my bank.,

25 February 2025
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Reply from Optimal Currency

Thank you for your great review. We are delighted with your feedback and that you found our staff very knowledgeable.

Thanks again
Gail @ Optimal Currency

Rated 5 out of 5 stars

First time using Optimal Currency

First time using Optimal Currency, process from start to finish was excellent with a helping hand from the office when needed. Nice to speak to a real person for a change.

25 February 2025
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Reply from Optimal Currency

Thank you for your lovely review. We are so pleased to learn you found the process excellent and that having a real person to contact was beneficial to you.

Thanks again
Gail @ Optimal Currency

Rated 5 out of 5 stars

Would recommend highly!!

A really helpful and amazing service offered by Optimal Currency.

12 February 2025
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Reply from Optimal Currency

Thank you for your great review! We are delighted with your feedback!

Thanks again
Gail @ Optimal Currency

Rated 5 out of 5 stars

Our account manager at Optimal provided regular, meaningful insights and a fast and efficient service

Our account manager at Optimal gave us regular updates and market insights throughout the process, their service was very personal and tailored and we felt more valued as a customer compared to other currency brokers we have worked with.

14 February 2025
Unprompted review
Optimal Currency logo

Reply from Optimal Currency

Thank you for your great review. We pride ourselves on our customer service and personal touch so we are delighted with your comments and that you felt valued as a customer.

Thanks again
Gail @ Optimal Currency

Rated 5 out of 5 stars

Kept up to date at every stage in the…

Kept up to date at every stage in the process and the transactions were all swift and exactly as advised

7 February 2025
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Reply from Optimal Currency

Thank you for your review. We are so pleased to learn you were kept fully up to date and found the process swift.

Thanks again
Gail @ Optimal Currency

Rated 5 out of 5 stars

Having a point of contact that I know…

Having a point of contact that I know are advising me

4 February 2025
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Reply from Optimal Currency

Thank you for your review! We are delighted to learn that having a point of contact here at Optimal was beneficial to you to help navigate the currency exchange and payments process.

Thanks again
Gail @ Optimal Currency

Rated 5 out of 5 stars

We have use optimal currency before and…

We have use optimal currency before and we have found that they are very efficient and they keep you informed every step of the way in dealing with your account.They always give you the best advise to your questions and they always on the line if you need help.
We highly recommend this company .

4 February 2025
Optimal Currency logo

Reply from Optimal Currency

Thank you for your lovely review! We are really delighted with your comments and feedback and that you would highly recommend us - Thank you!

Thanks again
Gail @ Optimal Currency

Rated 5 out of 5 stars

Exemplary client support from the…

Exemplary client support from the simple easy account sign-up all the way through to transfer of funds. Also provided reasurrance and documentation for AML that gave us immediate peace of mind when transeffring funds from sale of overseas property.

28 January 2025
Rated 5 out of 5 stars

Highly Recommended

We had to transfer money to France to complete a house purchase and used Optimal Currency through a recommendation from our estate agents. They provide a very personalised service with competitive transfer rates. We worked with James who was helpful and communicative at all times. I would highly recommend using them and will continue to do so moving forwards. Their method of buying the currency on order and letting you settle the balance afterwards means you can get a guaranteed rate with no hidden surprises. Do not be fooled by the seemingly cheaper online companies as most don't guarantee rates and I am old fashioned and like to pick the phone up and talk directly to a person. Thanks again James and the team for smooth transactions.

21 January 2025
Rated 5 out of 5 stars

Simply the best!

I was recommended to David Bayliss and can certainly forward on the same recommendation. David’s assistance, advise and support has been nothing other than professional and seamless, I wouldn’t hesitate in using his services again!
Thank you David for making an important procedure straightforward and stress free!

10 January 2025
Rated 5 out of 5 stars

Much thanks to David and James

Much thanks to David and James. Two stellar individuals. They made the process of converting dollars to euros and transferring the funds to Italy easy. I was quite concerned about this step of the process in buying our family's dream home in Italy, but Optimal Currency made it smooth and affordable with a great conversion rate. David was always willing to respond to my emails or jump on a call to alleviate my concerns and walk me through the process. Again thank you and a Merry Christmas!

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Great Service!

This was the second time we used Optimal Currency to handle our large sum currency exchanges. David is always responsive and super helpful. Everything went smoothly and quickly. Thank you!

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, can not recommend enough.
David Bayliss was fantastic and ensured my requirements were all met in a timely fashion and cost effectively.
David and the Optimal Team and trustworthy and extremely professional. I will use them again in a heartbeat.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service and extremely professional

I was recommended by a friend to use this company and I'm so glad I did. The service was highly professional, trustworthy and courteous from the first phone to the last email. Thank you, James and David, for your excellent service.

2 December 2024

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