OpticTV Reviews 130

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, patience, and professional approach. Many people appreciate the quick response times and the ease of setting up the service, often noting that assistance is readily available whenever needed. The service itself is frequently described as excellent, with users experiencing smooth streaming, minimal buffering, and a clear picture, making it a preferred choice over other providers. Some people also felt that the service is sometimes problematic, even if they acknowledge that the customer service is excellent in resolving issues promptly.

What people talk about most

Service

Reviewers mention positive feedback about service, with many considering it the best they have used to date,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting its amazing, excellent,... See more

Response time

Users describe positive interactions with response time, highlighting that customer service is excellent and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendly, prompt, and professional... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Literally couldn't be any easier. I get a notification that my subscription is about to expire, I get a link sent directly to me and just push pay and that's it. Other companies are so difficult and... See more

Company replied

Rated 5 out of 5 stars

I stopped using cable, including Direct TV, years ago. Since then, I have tried several different streaming services, each with its own advantages and disadvantages. What sets this particular service... See more

Company replied

Rated 5 out of 5 stars

Customer service is great. Making payments is quick and easy. The streaming goes smoothly and buffering is not an issue. I've contacted customer service with an issue and had a immediate response. The... See more

Company replied

Rated 5 out of 5 stars

We have been using Optic TV for a long time and extremely satisfied. We tried so many before and had really lost trust. These guys were super helpful, respond nearly instantly. After five years of str... See more

Company replied


Company details

  1. Movie Streaming Service
  2. Electronics Company

Written by the company

Welcome to OpticTV! With 5+ years in IPTV, we’re here to make your entertainment simple and fun. We bring you a wide range of digital channels, from hit movies to live premium sports, breaking news, and top shows. With OpticTV, you get high-quality streaming on any device smart TV, computer, tablet, or smartphone. Our goal is to make your experience easy and reliable, so you can watch what you love, anytime, anywhere. Join OpticTV and see TV in a whole new way!


Contact info

4.8

Excellent

TrustScore 5 out of 5

130 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

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Rated 5 out of 5 stars

I've tried a lot of IPTV services.....

I've tried a lot of IPTV services in the past.... OpticTV is one of the better services I've had. The buffering is minimal, channel selection is excellent and the customer service is really good. Everytime I had a question they were quick with their responses. I would definitely recommend their service.

1 May 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Leo, for your great and detailed review! 🙏

We’re very happy to hear that OpticTV stands out among the IPTV services you’ve tried, and that you’re enjoying the channel selection and smooth streaming experience.

It’s also great to know that our team has been quick and helpful whenever you had questions. Your recommendation truly means a lot to us. Thank you for your support! 📺

Rated 4 out of 5 stars

Great channel options

Great channel options, rarely buffers , Movies play well. All sports and Foreign channels too! I’ve had other Streaming services and this one is by far The Best

1 May 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Darren, for your fantastic review! 🙏

We’re very happy to hear that you’re enjoying the wide range of channels, smooth streaming, and the availability of sports and international content on OpticTV.

It means a lot to us that you consider this the best service you’ve used. We truly appreciate your support, enjoy the streaming! 📺⚽🎬

Rated 4 out of 5 stars

I'm new to this IPTv service (1st…

I'm new to this IPTv service (1st month) after my Old service was discontinued after 5 years. I'm happy with OpticTV so far other then having to contact them to fix the baseball channels often. Hopefully the fix this soon also the buffering is minimal but i did have to get NordVPN. I will recommend this service for now and hopefully don't have to change my mind later.

28 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Jerry, for your detailed review! 🙏

After reviewing your previous requests in chats between us, it appears that the issue with the baseball/PPV channels was due to the playlist not being reloaded daily on your end. Each time you contacted us, the playlist had not been refreshed in your end, which is required to display newly added or updated events channels that updates everyday. A simple reload in your player would have allowed you to see PPV updated sport channels immediately. and that is what OpticTV team always responded to do when you contact us about it.

Please also note that PPV channels are updated daily for all sports, so new events and channels are added regularly daily for all sports. Reloading your playlist ensures you always see the latest available content in our service as all customers do.

Regarding the buffering, the issue was coming from your side, specifically your ISP connection. After our team troubleshooted the issue, they recommended using a VPN and assisted you with the setup, the problem was resolved and the service has been running smoothly since.

As always, we strongly encourage you to contact us anytime you experience any issue or have questions, we are always here to help and ensure the best possible experience.
We truly appreciate your support and your recommendation! 📺

Rated 5 out of 5 stars

Very solid service

Very solid service, with no buffering. Very pleased especially after trying a couple of others. Staff very prompt and helpful. I have recently renewed the service for a full year. Keep up the good work! Thanks!

27 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Jay, for your great review! 🙏
We’re very happy to hear that you’re enjoying a smooth, buffer-free experience and that our team has been prompt and helpful. It also means a lot to us that you chose to renew for a full year with OpticTV.
We truly appreciate your support and trust. Thank you for being part of the OpticTV community! 📺

Rated 5 out of 5 stars

Great service to go with IPTV player on…

Great service to go with IPTV player on my Apple TV. Definitely staying here and continuing to have their service.

21 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you for your great review! 🙏

We’re very happy to hear that you’re enjoying the service on your Apple TV and that everything is running smoothly with your IPTV player. At OpticTV, we always aim to provide a reliable and seamless experience.

We truly appreciate your trust and your decision to continue with us. Enjoy the streaming! 📺

Rated 5 out of 5 stars

I was experiencing constant buffering…

I was experiencing constant buffering on both my tvs this morning. I got in touch with customer service and they helped me fix the problem. Now I know what to do the next time it happens. Their customer service is truly excellent! I’ve tried several iptv services. This by far the best.

18 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, John, for your detailed review! 🙏

We’re very happy to hear that our team was able to assist you and resolve the buffering issue quickly. In many cases, buffering can sometimes come from the user’s side (such as internet connection, device performance, or app settings), and we’re glad we could help you identify and fix it.

At OpticTV, we always encourage our users to contact us whenever they experience any issue or have questions. Our team is always available to assist and ensure the best possible experience.

We truly appreciate your support and your trust! 📺

Rated 5 out of 5 stars

I really like the service but sometime…

I really like the service but sometime it take the EPG a long time to load but other than that I'm happy with the service

16 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Michael, for your honest review! 🙏

We’re glad to hear that you’re happy with the service overall. Regarding the EPG taking time to load, this is not always related to the service itself. In many cases, it depends on the player being used, as apps like TiviMate and IPTV Smarters Pro are known to sometimes take longer to refresh or load EPG data.

That being said, we strongly advise customers to contact us immediately whenever they experience any issue or irregularity. Our team at OpticTV is always available and ready to assist quickly, and reporting issues helps us investigate and provide the best possible solution without delay.

We truly appreciate your support! 📺

Rated 5 out of 5 stars

Great People Do Great Business!!! Thank you Family you you all are the best any issues you respond instantly and the product is A1

Great product any issues they respond instant with solutions to fix whatever problems.

15 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Ty, for your amazing review! 🙏

We truly appreciate your kind words and are very happy to hear that you’re enjoying both the service and the fast support from our team. At OpticTV, we always aim to respond quickly and provide effective solutions whenever needed.

Your support means a lot to us. Thank you for being part of the OpticTV family! 📺

Rated 5 out of 5 stars

I heard Optic was a great Iptv and they…

I heard Optic was a great Iptv and they were correct. Customer service is AMAZING!. They are fast and very professional and sweet as can be. Everything is very fast. Getting the service, talking to them and even renewing service. I love it!!!!

14 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Shelia, for your amazing review! 🙏

We’re truly happy to hear that OpticTV lived up to your expectations and that you’re enjoying both the service and the customer support.

It’s great to know that everything, from setup to communication and renewal has been smooth and fast for you. Your kind words mean a lot to our team. Thank you for your support! 📺

Rated 5 out of 5 stars

Great service available anytime

Great service available anytime. I got help and answers whenever I needed it.

14 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Elisabet, for your kind review! 🙏

We’re very happy to hear that you were able to get help and answers whenever you needed them. At OpticTV, being available and responsive for our customers is always a top priority.

We truly appreciate your support. Enjoy the streaming! 📺

Rated 5 out of 5 stars

Always prompt with their response

Always prompt with their response.
They always stay with me until the job is complete and all of my questions are answered. Great job! Two thumbs up!
👍🏽 👍🏽🙂

14 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Carol, for your wonderful review! 🙏

We’re very happy to hear that our team stayed with you until everything was fully resolved and all your questions were answered. At OpticTV, we always aim to provide complete and attentive support.

Your kind words and support mean a lot to us. Thank you again! 👍🏽📺

Rated 5 out of 5 stars

Amazing Customer Service & Support with…

Amazing Customer Service & Support with Safe payment method options.

13 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Axel, for your great review! 🙏

We’re very happy to hear that you’re satisfied with both the customer support and the secure payment options at OpticTV.

Your support means a lot to us. Thank you for choosing OpticTV! 📺

Rated 5 out of 5 stars

Very fast customer service

Very fast customer service. Great product , easy to use

12 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Leanard, for your great review! 🙏

We’re very happy to hear that you found the service easy to use and that our customer support has been fast and helpful. At OpticTV, we always aim to provide a smooth and reliable experience.

We truly appreciate your support. Enjoy the streaming! 📺

Rated 4 out of 5 stars

Excellent customer service

Excellent customer service. I reached out after subscribing and response was prompt and orofessional

12 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Caddie, for your kind review! 🙏

We’re very happy to hear that your experience after subscribing was smooth and that our team responded promptly and professionally. At OpticTV, we always strive to provide fast and reliable support to all our customers.

We truly appreciate your support. Enjoy the streaming! 📺

Rated 5 out of 5 stars

Best service Ever!

Hello,

I seriously love your service. The customer care chat center gets back to me quickly and resolves all issues fast. I love having nice movies, shows, and channels for my family and I to watch. Thanks for being so iconic and amazing!

11 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Antoine, for your amazing review! 🙏

We’re truly happy to hear that you’re enjoying the service and that our support team has been able to assist you quickly and effectively. It’s great to know that you and your family are enjoying the movies, shows, and channels on OpticTV.

Your kind words mean a lot to us. Thank you for your support and for being part of the OpticTV community! 📺🎬

Rated 5 out of 5 stars

They responded so fast and solved the…

They responded so fast and solved the problem with in minutes. I was impressed with the response and how they explained everything Thank you Optic TV

9 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Bob, for your great review! 🙏

We’re very happy to hear that your issue was resolved quickly and that our team was able to explain everything clearly. At OpticTV, we always aim to provide fast, effective, and transparent support.

We truly appreciate your feedback and your support. Thank you for choosing OpticTV! 📺

Rated 5 out of 5 stars

Great service and excellent customer…

Great service and excellent customer service definitely recommend. Plenty of options for the whole family

8 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Johnny, for your great review! 🙏

We’re very happy to hear that you’re enjoying the service and that there are plenty of options for the whole family on OpticTV.

Your recommendation truly means a lot to us. Thank you for your support! 📺

Rated 5 out of 5 stars

I stopped using cable

I stopped using cable, including Direct TV, years ago. Since then, I have tried several different streaming services, each with its own advantages and disadvantages. What sets this particular service apart from the rest is their willingness and eagerness to help resolve issues. I have never gone without assistance whenever I've needed it. It's a comforting feeling when you're paying for a service. I also appreciate how they helped me streamline my options based on what works best for my area and my taste in programming. By far, this has been the best streaming service I’ve encountered. Thank you, guys!

6 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Torris, for your thoughtful and detailed review! 🙏

We truly appreciate you taking the time to share your experience. It means a lot to us to hear that after trying several streaming services, OpticTV has stood out for you.

Providing reliable assistance and making sure our customers always have support when they need it is one of our top priorities. We’re very glad that our team was able to help you find the best setup and options based on your location and programming preferences.

Your trust and kind words mean a great deal to our entire team. Thank you again for your support and for being part of the OpticTV community! 📺

Rated 5 out of 5 stars

Great customers service and excellent…

Great customers service and excellent all round highly recommended

4 April 2026
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Jamie, for your kind review! 🙏

We’re very glad to hear that you’re satisfied with the service and customer support at OpticTV.

Your recommendation truly means a lot to us. Thank you for your support! 📺

Rated 4 out of 5 stars

We have had Optic TV since December…

We have had Optic TV since December 2025. We really enjoy it. Good customer service and can always get a hold of some one. Easy to renew and pay.

15 December 2025
Unprompted review
OpticTV logo

Reply from OpticTV

Thank you, Cecelia, for your kind review! 🙏

We’re very happy to hear that you’ve been enjoying the service since December and that the renewal and payment process has been easy for you. At OpticTV, we always strive to provide reliable service along with responsive and accessible customer support.

We truly appreciate your trust and support. Thank you for being part of the OpticTV community! 📺

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