I've had several recent experiences with this company. I've bought 3 scopes, 2 new and 1 previously owned. I've also traded-in 2 scopes, a Garmin 701 Ballistic location device. Additionally I'm curre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Optics run low priced product competitions continuously and there will always be a prize that suits your requirements. If you’re willing to take a punt you always have a good chance of winning. I’m ab... See more
Company replied
I have just bought a DNT Optics TNC335R ThermNight & HIKMICRO Falcon FQ35 2.0 Hand Held Thermal Imager Monocular from them got a courtesy call from them to make sure of the purchases from a very nice... See more
Company replied
Optics warehouse is the go to website for anything required for shooting related equipment. They offer a tremendous amount of scopes at a wide price range. I’ve bought a number of scopes from them ne... See more
Company replied
Company details
Written by the company
Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!
Our aim is always to deliver amazing service and high quality products.
Written by the company
- Committed to 5 star customer service and low prices.
- We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.
Contact info
Riviera House, Nicholson Road, TQ2 7TD, Torquay, United Kingdom
- 01803611895
- support@opticswarehouse.co.uk
- opticswarehouse.co.uk
The UK's Biggest Shooting Optics Shop
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very good and quick service
30 April 2026
Reply from Optics Warehouse
Thank you for your feedback! Fast and excellent service is exactly what we aim for.
Ordered and paid for item that you did not have
Ordered and paid for item that you emailed had become available. Web site showed item as in stock. Then you refunded me the money because you did not have the item available. Durr!
30 April 2026
Reply from Optics Warehouse
Please accept our apologies that this has happened with your order.
Whilst we do our very best to keep both our stock control system and the live stock shown on our website fully up to date, on rare occasions discrepancies can occur. Unfortunately, your recent order appears to have been affected by one of these instances.
We completely understand your frustration and disappointment, and we are very sorry for the inconvenience caused.
Thank you for your patience and understanding whilst we resolve this matter, and we sincerely apologise again for any inconvenience caused.
Very good service
Very good service, excellent quality of item i bought and very quick delivery. Thankyou
30 April 2026
Reply from Optics Warehouse
We appreciate your feedback! It’s great to hear you enjoyed our service and quality. Enjoy your purchase!
Awesome experience.
Every time deal with optics warehouse always get awesome service from them. Price and delivery are spot on also.
30 April 2026
Reply from Optics Warehouse
Thank you for your kind words! We’re glad to provide the reliable service and delivery you expect. We appreciate your business.
Reply from Optics Warehouse
We appreciate the feedback! Providing a seamless process is always our top priority.
Reply from Optics Warehouse
Thank you for the kind words! We’re thrilled to hear you enjoyed our service and pricing.
Reply from Optics Warehouse
Thanks for the 4 star review! We’re so glad to hear you found our order tracking easy to follow.
Reply from Optics Warehouse
We appreciate the kind words. Being proactive is at the core of what we do, and we’re happy you noticed!
Reply from Optics Warehouse
Thank you for your honest feedback. I’m genuinely sorry to hear that the lack of updates has left you feeling frustrated; that certainly isn't the experience we want for our community.
Because we run several competitions, we typically only contact winners directly to arrange their prizes.
We post all our winners on our website in the Past Winners section so that everyone can see who has won.
Great products at an affordable price…
Great products at an affordable price and very fast delivery
I would glady deal with you again
29 April 2026
Reply from Optics Warehouse
Thank you for the 5-star review! We take pride in our fast delivery and affordable prices, and we’re happy we hit the mark for you.
Arrived on time as described
29 April 2026
Reply from Optics Warehouse
We’re delighted we could meet your expectations. Thanks for the great review!
Reply from Optics Warehouse
Short, sweet, and much appreciated! Thanks for choosing us and for the great review.
Reply from Optics Warehouse
Thank you for the kind words! We’re delighted that you’re happy with both our website and our delivery speed.
Speedy dispatch and very good price
29 April 2026
Reply from Optics Warehouse
So happy you're pleased with the service! Fast shipping and fair prices are what we aim for every day
Reply from Optics Warehouse
We aim for excellence every time, so it’s great to know we hit the mark for you. Thanks for choosing us!
Fast response to questions
Fast response to questions, sorted out an issue I had immediately, and fast delivery. My number one shop to go to when buying and gear !! Keep up the good work .
25 April 2026
Reply from Optics Warehouse
We really appreciate the feedback! We’re glad we could get that issue sorted immediately, fast support and delivery are what we strive for every day
Reply from Optics Warehouse
Consistency is key! Thanks for sticking with us and for the great review.
Reply from Optics Warehouse
So glad you enjoyed the selection! We’re constantly adding new items we think you’ll love.
Excellent service and competitions
Excellent service and great competitions, I was lucky enough to win a DNT optics thermal night vision scope and I only purchased two tickets.
Cannot recommend highly enough 👌
28 April 2026
Reply from Optics Warehouse
Two tickets and a DNT Thermal win? That is what we love to see! Thanks for sharing your experience and enjoy the optics.
Reply from Optics Warehouse
We’re so glad we could help! Thanks for taking the time to leave us such a lovely review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.