Optics Warehouse Reviews 2,405

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 568 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the wide selection and top-notch quality. Many people appreciate the fair pricing and the efficiency of the delivery service, noting that items arrive quickly and are well-packaged. The staff are frequently commended for their helpfulness, politeness, and extensive product knowledge, contributing to a positive shopping experience. However, some customers also noted occasional issues with delivery times, with a few experiencing delays in receiving their orders.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the excellent quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and quick... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and fast... See more

Price

Consumers find price to be positive, consistently reporting great, excellent, and affordable prices on a wide... See more

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their efficiency, helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had several recent experiences with this company. I've bought 3 scopes, 2 new and 1 previously owned. I've also traded-in 2 scopes, a Garmin 701 Ballistic location device. Additionally I'm curre... See more

Company replied

Rated 5 out of 5 stars

Optics run low priced product competitions continuously and there will always be a prize that suits your requirements. If you’re willing to take a punt you always have a good chance of winning. I’m ab... See more

Company replied

Rated 5 out of 5 stars

I have just bought a DNT Optics TNC335R ThermNight & HIKMICRO Falcon FQ35 2.0 Hand Held Thermal Imager Monocular from them got a courtesy call from them to make sure of the purchases from a very nice... See more

Company replied

Rated 5 out of 5 stars

Optics warehouse is the go to website for anything required for shooting related equipment. They offer a tremendous amount of scopes at a wide price range. I’ve bought a number of scopes from them ne... See more

Company replied


Company details

  1. Hunting Store
  2. Sporting Goods Store

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered and paid for item that you did not have

Ordered and paid for item that you emailed had become available. Web site showed item as in stock. Then you refunded me the money because you did not have the item available. Durr!

30 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

Please accept our apologies that this has happened with your order.

Whilst we do our very best to keep both our stock control system and the live stock shown on our website fully up to date, on rare occasions discrepancies can occur. Unfortunately, your recent order appears to have been affected by one of these instances.

We completely understand your frustration and disappointment, and we are very sorry for the inconvenience caused.

Thank you for your patience and understanding whilst we resolve this matter, and we sincerely apologise again for any inconvenience caused.

Rated 5 out of 5 stars

Very good service

Very good service, excellent quality of item i bought and very quick delivery. Thankyou

30 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

We appreciate your feedback! It’s great to hear you enjoyed our service and quality. Enjoy your purchase!

Rated 5 out of 5 stars

Awesome experience.

Every time deal with optics warehouse always get awesome service from them. Price and delivery are spot on also.

30 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for your kind words! We’re glad to provide the reliable service and delivery you expect. We appreciate your business.

Rated 5 out of 5 stars

Good to deal with

Good to deal with

30 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

We appreciate the feedback! Providing a seamless process is always our top priority.

Rated 5 out of 5 stars

Very helpful

Very helpful, knowledgeable and friendly.
Good prices and great service.

30 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for the kind words! We’re thrilled to hear you enjoyed our service and pricing.

Rated 2 out of 5 stars

i never know results !

i never know results !

29 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for your honest feedback. I’m genuinely sorry to hear that the lack of updates has left you feeling frustrated; that certainly isn't the experience we want for our community.

Because we run several competitions, we typically only contact winners directly to arrange their prizes.

We post all our winners on our website in the Past Winners section so that everyone can see who has won.

Rated 5 out of 5 stars

Great products at an affordable price…

Great products at an affordable price and very fast delivery
I would glady deal with you again

29 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for the 5-star review! We take pride in our fast delivery and affordable prices, and we’re happy we hit the mark for you.

Rated 5 out of 5 stars

Reccomended.

Easy to use website. Easy to order and very fast dispatch and delivery.

29 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

Thank you for the kind words! We’re delighted that you’re happy with both our website and our delivery speed.

Rated 5 out of 5 stars

Product as described and excellent…

Product as described and excellent delivery

29 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

We aim for excellence every time, so it’s great to know we hit the mark for you. Thanks for choosing us!

Rated 5 out of 5 stars

Fast response to questions

Fast response to questions, sorted out an issue I had immediately, and fast delivery. My number one shop to go to when buying and gear !! Keep up the good work .

25 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

We really appreciate the feedback! We’re glad we could get that issue sorted immediately, fast support and delivery are what we strive for every day

Rated 5 out of 5 stars

All good

All good, as usual.

28 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

Consistency is key! Thanks for sticking with us and for the great review.

Rated 5 out of 5 stars

Simply choice

Great choice of items

28 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

So glad you enjoyed the selection! We’re constantly adding new items we think you’ll love.

Rated 5 out of 5 stars

Excellent service and competitions

Excellent service and great competitions, I was lucky enough to win a DNT optics thermal night vision scope and I only purchased two tickets.
Cannot recommend highly enough 👌

28 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

Two tickets and a DNT Thermal win? That is what we love to see! Thanks for sharing your experience and enjoy the optics.

Rated 5 out of 5 stars

Very good thank you

Very good thank you

28 April 2026
Optics Warehouse logo

Reply from Optics Warehouse

We’re so glad we could help! Thanks for taking the time to leave us such a lovely review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look