Optics Warehouse Reviews 2,414

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and the wide selection available, often highlighting competitive pricing. The delivery service is frequently mentioned as fast, efficient, and well-packaged, ensuring items arrive in excellent condition. People also appreciate the outstanding customer service and the helpful, knowledgeable staff. However, some customers also noted occasional issues with delivery speed, with a few experiencing delays or needing to chase their orders. A small number of people also reported receiving incorrect items or encountering difficulties with order tracking information.

What people talk about most

Product

Consumers express high satisfaction with the products, frequently highlighting their excellent quality,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Service

People report positive experiences with service. Customers consistently praise the outstanding and excellent... See more

Price

Reviewers mention positive feedback about price. Customers are consistently pleased with the competitive and... See more

Staff

Customers consistently express high satisfaction with the staff, highlighting their helpfulness, knowledge,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had several recent experiences with this company. I've bought 3 scopes, 2 new and 1 previously owned. I've also traded-in 2 scopes, a Garmin 701 Ballistic location device. Additionally I'm curre... See more

Company replied

Rated 5 out of 5 stars

Optics run low priced product competitions continuously and there will always be a prize that suits your requirements. If you’re willing to take a punt you always have a good chance of winning. I’m ab... See more

Company replied

Rated 5 out of 5 stars

I have just bought a DNT Optics TNC335R ThermNight & HIKMICRO Falcon FQ35 2.0 Hand Held Thermal Imager Monocular from them got a courtesy call from them to make sure of the purchases from a very nice... See more

Company replied

Rated 5 out of 5 stars

Optics warehouse is the go to website for anything required for shooting related equipment. They offer a tremendous amount of scopes at a wide price range. I’ve bought a number of scopes from them ne... See more

Company replied


Company details

  1. Hunting Store
  2. Sporting Goods Store

Written by the company

Optics Warehouse was founded in 2007 with the simple, yet ambitious goal of becoming the leading name in the UK’s Optics industry. Built on 3 key promises to our customers: 1. To stock the UK’s widest selection of Optics at the most competitive prices. 2. To offer the most professional and friendly expert advice available in the industry. 3. To maintain the highest possible levels of customer service. Optics Warehouse is now the UK’s #1 Optics Shop!

Our aim is always to deliver amazing service and high quality products.

Written by the company

Committed to 5 star customer service and low prices.
We are confident you'll love your experience and purchases with Optics Warehouse. But if you're not happy with your purchase, we will do all we can to rectify or replace.

Contact info

The UK's Biggest Shooting Optics Shop

Always offering unbeatable customer service and the best optics prices

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Unlimited choice of shooting…

Unlimited choice of shooting accessories fantastic draws which i won once

26 April 2026
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Reply from Optics Warehouse

A massive congrats on your win! We aim to keep the best shooting accessories in stock, so it’s great to see them going to happy homes.

Rated 5 out of 5 stars

Helpful telephone advice prior to…

Helpful telephone advice prior to ordering. Good communication throughout. Rapid delivery. Well done and thank you.

26 April 2026
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Reply from Optics Warehouse

Thanks for the feedback! It’s great to know our communication and delivery met your expectations. Enjoy your purchase!

Rated 1 out of 5 stars

You waited for me to buy something then…

You waited for me to buy something then u offer me a free gift next time wrong way round for me I have several other riffle that I will be buy optics for from someone else after this service

25 April 2026
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Reply from Optics Warehouse

Hi there, we completely understand your frustration, it’s never a great feeling to see an offer drop right after you’ve completed an order. We’d love the chance to look into this and see if there is anything we can do to help. Please contact us at support@opticswarehouse.co.uk with your order information, and our team will get back to you as soon as possible.

Rated 5 out of 5 stars

Optics ware house team are brilliant…

Optics ware house team are brilliant they pulled it out the bag forntoday my 30mm mounts arrives this time no problems cheers optics team many rhanks lee

26 April 2026
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Reply from Optics Warehouse

Thanks for the great review, Lee! We’re so glad we could get those 30mm mounts to you right on time. Enjoy the gear!

Rated 5 out of 5 stars

I only had half of my order delivered…

I only had half of my order delivered after phoning the outstanding parts were delivered the next day 👍

26 April 2026
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Reply from Optics Warehouse

We’re glad our team was able to help when you called. Thanks for giving us the chance to make it right!

Rated 5 out of 5 stars

One stop shop

Optics Warehouse - great response time, product was exactly what I required, easy to find on the website and couldn't be beaten on price!!

25 April 2026
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Reply from Optics Warehouse

Thank you for the fantastic feedback! We’re thrilled we could get you the right gear at a great price, hope to see you again soon.

Rated 5 out of 5 stars

Ordered a Wulf Hurricane 6.5-25x50 …

Ordered a Wulf Hurricane 6.5-25x50 scope that came with 2 different sets of mounts at a bargain price and front and back vortex flip up caps. Order arrived quickly and well packaged. I would highly recommend this store to anyone.

25 April 2026
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Reply from Optics Warehouse

Brilliant feedback! Glad we could get your Wulf scope and mounts to you quickly. Happy shooting!

Rated 5 out of 5 stars

The products are delivered promptly and…

The products are delivered promptly and well packaged. There is a great returns policy and helpful staff who you can call to discuss your requirements.

25 April 2026
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Reply from Optics Warehouse

Thank you for the review! We’re so glad our team could help find exactly what you needed, we’ll be sure to pass your kind words on to the staff.

Rated 5 out of 5 stars

It’s refreshing in this day and age to…

It’s refreshing in this day and age to deal with someone who is helpful land goes the extra mile for there customers thank you Sophie for all of your help

27 April 2026
Unprompted review
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Reply from Optics Warehouse

Thank you for your kind words! We’re glad Sophie could help and that you had such a positive experience.

Rated 5 out of 5 stars

Very good and helpful

Very good and helpful lovely people and good phone and email
Will recommended

26 March 2026
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Reply from Optics Warehouse

Thank you so much! We really appreciate your kind words and recommendation. Glad our team could help!

Rated 5 out of 5 stars

absolute stars.

absolute stars.. i ordered yesterday and scope arrived today. less than 24hrs, brilliant. to all the staff , thank you.

24 April 2026
Unprompted review
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Reply from Optics Warehouse

Really appreciate your feedback! Glad the scope arrived so quickly and you’re happy with the service. Thanks for your support!

Rated 5 out of 5 stars

First Class Service

Just purchased a Delta Stryker scope at an amazing price from Optics Warehouse and the whole process was seamless with next day secure delivery

26 March 2026
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Reply from Optics Warehouse

Thank you David! We hope you enjoy your new purchase!

Rated 5 out of 5 stars

Stalking Show

Staff at the Stalking Show stand took time with me to discuss my needs. The Hikmicro Lynx is the absolute dogs bits, very happy!
Great service.

12 April 2026
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Reply from Optics Warehouse

Thanks for the review John! Glad you are happy with the HIKMICRO Lynx.

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