There is a pattern here among the negative responses that I am unfortunately now experiencing with Optics Trade. First, I sent emailed Optics Trade a question about the product I had ordered... See more
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See what reviewers are saying
Was a little confused with the "customs" options so selected the full service, which increased the cost of the item(s), and all went well. I've heard this from others but am surprised how quickly we r... See more
A search for a Picatinny Rail to mount on a BRNO Model 22 that would attach to the 19mm dovetails turned up Recknagel mounts. A search for them showed your site. The site was well laid out and easy... See more
I absolutely love the customer service that comes along with purchasing from Optics Trade. Not only did they have what I wanted IN STOCK!!! it arrived (no joke) in less than 48 hours. Price was beyo... See more
Company details
Written by the company
Online shop specialized in sport optics. Here You can find great selection of binoculars, riflescopes, NV optics, mounts and similar products. We also offer high quality consulting and after sales support.
Contact info
Pirnikova ulica 5, 2310, Slovenska Bistrica, Slovenia
- +38631770520
- info@optics-trade.eu
- optics-trade.eu
4.2
Great
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unreliable
Optics Trade blamed their supplier for 3 months for non-delivery. I emailed the supplier, and they had no outstanding orders from Optics Trade for 3 months. Optics trade made no attempt to source what I paid for, or its sitting in their warehouse lost. Order cancelled.
28 August 2025
Unprompted review
Reply from Optics Trade
Dear Mr. Anderson,
Thank you for your message and for sharing your experience with us. We sincerely apologise for the inconvenience and frustration this situation has caused.
We confirm that shortly after you placed your order for the Tier-One products, we submitted the order to the manufacturer and received confirmation from them.
Please rest assured that we are doing our utmost to expedite the process and deliver all customer orders as quickly as possible, as customer satisfaction is our top priority.
We will contact you directly to resolve this matter, and we aim to do so as swiftly and transparently as possible, doing our very best to ensure the outcome is in your favour.
Thank you for your understanding. Should you have any further questions or concerns, please do not hesitate to reach out to us at info@optics-trade.eu—we will be glad to assist you.
Kind regards,
Optics Trade Team
I always have excellent experience with…
I always have excellent experience with the Optics Trade customer service. Very responsive and helpful. I started communicating with Optics Trade like 3 years ago.
26 August 2025
Unprompted review
I ordered Bushnell TRS-125 Red Dot
I ordered Bushnell TRS-125 Red Dot Sight & Bushnell AR Optics 3x Magnifier last Aug 8, 2025. Unfortunately the items we’re not readily available so I needed to request for cancellation & refund.
Thankfully the Optics Trade team specially to Klemen who is very responsive and immediately taken care of my request and even proposed great alternatives.
In the future I will still use Optics trade for my sports & hobby needs because they offer great products and great customer service.
15 August 2025
Unprompted review
Reply from Optics Trade
Dear Sir/Madam,
hank you for your message and for sharing your experience with us. We sincerely apologise for the inconvenience and frustration this situation has caused.
Please note that the products you ordered – the Bushnell TRS-125 Red Dot Sight and the Bushnell AR Optics 3x Magnifier – were unfortunately out of stock at the time of purchase. This information is displayed both on the product page and in the order confirmation. You also received a notification regarding this, but we are very sorry if this was not communicated clearly enough.
Once you contacted us, our team offered you the option to upgrade your order with available alternatives. We regret that you did not receive a timely follow-up afterwards. Please understand that on August 15th there is a public holiday in Slovenia, and our office was closed on that day. This is why you did not receive an immediate reply to your further messages.
As per your request, we have now cancelled your order and processed a refund of your payment back to your account. Depending on your bank, it may take a few business days for the funds to appear.
We truly value your trust and are very sorry for the inconvenience you experienced. Please rest assured that your feedback has been taken seriously, and we will continue to improve our communication to prevent situations like this in the future.
Kind regards,
Optics Trade Team
Superb quality
Superb quality, fast delivery to the UK from Slovenia.
Engineered from steel, not light alloy, to excellent tolerance. Requiring gentle tapping with nylon head to get in place with 4 star grub screws to fix.
optics-trade.eu
16 July 2025
Unprompted review
Fast shipping
Fast shipping, high quality equipment. Great customer service.
I got sent a wrong piece but got a full refund. Thats how a healthy business should be. Thx to the guys at optics trade.
10 July 2025
Unprompted review
I would like to receive a tracking and…
I would like to receive a tracking and order number as soon as possible. I didn't receive a tracking number when I bought the mount which is not right. I have already paid for the mount - December 21, 2024 - which was $536.15, I have waited more than a month now and the mount still hasn't arrived. This is unacceptable because I HAVE ALREADY PAID, and have not received a tracking or order number. I am considering calling my bank for fraud.
25 January 2025
Unprompted review
Reply from Optics Trade
Dear Sir/Madam,
Thank you for taking the time to share your feedback. I want to begin by sincerely apologizing for the frustration and inconvenience this situation has caused. We deeply value your trust in us, and it’s clear we have not met your expectations on this occasion.
The product you ordered is currently out of stock, which is why your order has not yet been shipped. We understand how disappointing this is, especially as you placed your order on December 21, 2024. Please note that this information was displayed both on the product page next to the price and in your order confirmation email.
Once the product becomes available and your order is shipped, you will receive an email with your tracking number, allowing you to monitor the progress of your delivery. We are doing everything possible to expedite the process and get your order to you as soon as possible.
That said, we completely understand if the current waiting time does not work for you. If you would prefer, we can offer you a full refund for your order. Simply contact us at info@optics-trade.eu, and our team will process your request promptly.
We truly regret that you feel let down by your experience, and we are committed to making things right. Thank you for bringing this to our attention, and we hope you’ll give us the chance to resolve this matter to your satisfaction.
Please don’t hesitate to reach out if you have any further questions or concerns.
Kind regards,
Optics Trade Team
Everything was Perfect !!!
I am from Argentina, living in the United States, I purchased a Blaser mount for my Sauer 505, and Optics Trade sent it to a friend's house, from Slovenia to Hamburg (Germany) at no shipping cost, and everything was perfect. Thank you very much!!!
13 January 2025
Unprompted review
I really like to deal with Optic Trade
I really like to deal with Optic Trade, it’s easy to get what I need. High quality at very reasonable prices. Professional guidance if you need and keep you updated about your product. Right now I look for another rifle scope. Best regards, Ion Cernat
12 January 2025
Unprompted review
Exactly what I needed
Exactly what I needed and the shipping was super fast. Great company.
30 November 2024
Top service and fair price.
I ordered a top Schmidt & Bender at a good price, which was customized. Unfortunately, an official order delayed production at S&B. The team at Optics Trade accompanied all steps well and communicated usefully. Overall, a very good service experience, highly recommended.
16 December 2024
Unprompted review
Very fast response and international…
Very fast response and international shipping.
Exceeded my expectations.
9 November 2024
Reply from Optics Trade
Dear Sir/Madam,
Thank you for sharing your feedback regarding your recent experience with us. We sincerely apologize for the delay you encountered with your order. Your time and satisfaction are incredibly important to us, and we deeply regret that we did not meet your expectations.
Unfortunately, there are rare situations where unforeseen delays occur, particularly when a product is on backorder from the manufacturer. In such cases, we strive to communicate updates promptly, but we understand that we fell short in ensuring this process was as smooth as it should have been for you.
We truly appreciate your patience during this time and deeply regret that the wait led to the cancellation of your order. Please rest assured that we are actively working to improve our systems and communication to ensure that such delays and inconveniences are minimized for all our valued customers.
If you are still considering purchasing the product in the future or if there’s anything else we can assist you with, we would be delighted to offer our support and ensure a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to learn and improve.
Kind regards,
Optics Trade Team
Always happy with products and prices
As a person ordering from overseas I was a bit skeptical at first, but Optics Trade put those questions to rest. They answered all my emails in a quick turn around. Products that needed to be ordered said 2-4 weeks were actually on time and arrived to the US in that time. Shipping was fast for the other products they had in stock. Prices are very competitive and in most cases better. I can't say enough good things when buying from OT.
16 October 2024
It has been a month since I placed my…
It has been a month since I placed my order and the item has not been shipped out as of yet. At the time of placing my order, your website stated the item was in stock and will ship “in 1-3 days”. Since then it has been updated and now says “ships in 2-4 weeks”.
If it wasn’t for Nino who has patiently answered all my questions before placing the order, I would have already cancelled the order and looked for another option. But given the customer service experience, here I am patiently waiting.
16 October 2024
Reply from Optics Trade
Dear Sir,
Thank you for your feedback and for sharing your experience with us. We greatly appreciate your patience and understanding, and we sincerely apologize for the delay in shipping your order.
Please note that your order is a custom product, which unfortunately requires additional time for fulfillment. While we strive to provide accurate delivery estimates, the manufacturer EAW currently does not have this specific mount in stock due to its custom nature, which has extended the expected delivery time.
We are deeply sorry for any inconvenience this has caused and for the lack of clear communication initially. We appreciate that Nino was able to assist you with your questions, and we're glad that our customer service has made a positive impact during this waiting period.
We understand if the extended waiting time is not feasible for your needs. Therefore, we are more than willing to offer you a full refund for your order if you prefer not to wait any longer. Alternatively, we are committed to continuing to work with our manufacturer to expedite your custom order as quickly as possible.
Please let us know how you would like to proceed, and we will make all necessary arrangements. Your satisfaction is our top priority, and we are here to ensure a resolution that meets your expectations.
Thank you once again for your patience and understanding. We look forward to your response.
Kind regards,
Optics Trade Team
great optics and fast delivery
8 October 2024
Excellent purchase experience and…
Excellent purchase experience and prompt delivery to top it all off.
Thank you!!
3 October 2024
Top Quality
The Vector Optic red dot is of top quality. Surfaces and workmanship are perfect as shown in the product pics. Even after 40 shots 30.06 the Vector still is dead on target. Love it. Fair price for very good product.
13 October 2024
Unprompted review
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