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3.6
160 reviews
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I would highly recommend Opticenter Opticians in Tavira! 👓 The staff are incredibly friendly, helpful and welcoming, and I was really impressed with the prices. They are around half the price of the other two large opticians in the Plaza, which is a huge saving. Fantastic service, great value and lovely staff — definitely worth giving them a try! ⭐️
Service : Initially:- great greeting on arrival.
Eye test: Offered eye test free.
Professional behaviour by OPTOMETRIST-picked up condition however misdiagnosed.
Important : Wanted to fix arm of old glasses and repair lens of sunglasses.
Chose x3 potential frames for lenses after prescription.
After diagnoses had to have op on eye-therefore unable to purchase spectacles.
Paid £600
Advised team -kept them updated with progress of eye etc
Requested refund - as further ops advised & not feasible to put lenses etc when eye not healed.
Team assured me no problem-money safe.
Due for further operations -Spoke to Manager Gregory-refund refused.
Advised communications with previous personnel.
Gregory said he had sent to senior management.
TO DATE :Waiting 2-3months:
Requested letter stating refusal of refund and reason.IGNORED
Reported to Ombudsman who requested final letter.IGNORED
Requested Complaints Policy-IGNORED
Requested SAR to provide evidence of regular communication-IGNORED.
STILL WAITING.
Are they planning on withholding my monies by ignoring me and IGNORING MY CONSUMER RIGHTS?
NB:
Please be wary re-their assurances and services.
It appears that when they have to do right by a customer they choose to IGNORE YOU hoping you would go away or not complain.
Any complaints send to the OPTICAL CONSUMER COMPLAINTS as they are violating your legal rights.
Soooo..disappointing!
Opticentre , Marina shopping centre ,, Funchal.. great service , reassuring advice for a contact problem.. brilliant solution recommended , which really solved the problem.
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