Bed was delivered as per schedule. Gentlemen were really polite and professional. They removed the old bed and installed the new bed very swiftly. They explained how to use the bed clearly and patient... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the visit at the High Wycombe show room to getting the bed was a wonderful experience. Though there was an issue with the headboard size and frame, this was sorted very professionally. The delive... See more
Company replied
Amazing service from start to finish by Nick and Greg today. They delivered and installed a bed and riser recliner chair for us. We were phoned with an estimated arrival time. Which was very helpf... See more
Company replied
Opera Beds provide a highly personalised service and have a huge depth of knowledge. Their showroom in Bucks is quite incredible. The bed was delivered and installed quickly by very professional peopl... See more
Company replied
Company details
Written by the company
Opera is a leading British manufacturer dedicated to stylish design and the power of technology to create beds and mattresses that enhance lives, promote health and deliver comfort.
Stylish, Customisable Design
Written by the company
- Committed to creating attractive, homely designed beds that you can make yours
- Opera offer a wide range of design options including size, style, headboard, wood finish, upholstery and more.
Contact info
United Kingdom
- 0333 222 8584
- sales@operabeds.com
- operabeds.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent communication, service and installation
Excellent communication regarding delivery and service. Excellent installation by Rich and Darren who were very professional and had the bed installed in no time. Having removed the old bed and all the packaging from the new bed. The Signature Comfort bed is good quality. Excellent experience overall in dealing with Opera beds and would highly recommend this company based on my experience.
19 February 2026
Unprompted review
Reply from Opera Beds
Hello Gilly,
Thank you very much for your wonderful review. We’re delighted to hear that you had an excellent experience with both our communication and service.
It’s especially pleasing to know that Rich and Darren provided a professional and efficient installation, and that they took care to remove your old bed and all packaging to make the process as smooth as possible. We’ll be sure to pass on your kind words to them.
We’re also thrilled that you’re happy with the quality of your Signature Comfort bed and that your overall experience with Opera Beds met your expectations.
Thank you again for your recommendation, it truly means a great deal to us. If you ever need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Jordan
Professional Service and Excellent Product.The website was informative about the…
The website was informative about the range of beds available for use at home. Ordering was straightforward by phone, with staff available promptly and able to give good advice. This helped to make an informed purchase.
Delivery and installation service was excellent. My purchase was needed urgently for a hospital discharge and the team came very quickly. There was good communication about delivery date and time, and the team was punctual.
The bed has been a complete success. It is described as "absolutely excellent" by the user and is helping with the sleep, comfort and mobility needed for recovery.
28 January 2026
Reply from Opera Beds
Hello Cynthia,
Thank you very much for taking the time to share such a detailed review. We’re delighted to hear that you found our website helpful and that our team were able to provide clear advice to support you in making an informed decision.
It’s especially pleasing to know that we could assist with your urgent requirement following a hospital discharge, and that the delivery and installation team kept you well informed and arrived promptly. We understand how important this timing can be, and we’re glad we could help make the process smooth.
Most importantly, we’re thrilled to hear that the bed has been such a success and is supporting sleep, comfort, and mobility during recovery. Thank you again for your kind words and recommendation.
Kind regards,
Jordan
Great experience Dwane & Owen were…
Great experience Dwane & Owen were professional and kind and helpful and took time to explain features of beds please extend our thanks
Also huge thanks to Riccardo who was so patient and helpful with all our queries before and after placing order
16 February 2026
Unprompted review
Reply from Opera Beds
Hello Ruth,
Thank you very much for your kind review. We’re delighted to hear that you had a great experience with us.
Dwane and Owen will be pleased to know that their professionalism, kindness, and clear explanations made a positive difference on the day of delivery and installation. Taking the time to ensure everything is understood is something our team always strives for.
We’re also grateful for your special mention of Ricardo. Providing patient and helpful support both before and after an order is very important to us, so it’s wonderful to hear that this was reflected in your experience.
Thank you again for your feedback and for choosing Opera Beds. If we can assist you in the future, please don’t hesitate to get in touch.
Kind regards,
Jordan
Very very pleased with the service
Very very pleased with the service. The team members, Rich and Darren were really friendly, and when demonstrating the functions of the bed they were very helpful and gave clear instructions on how to use bed.
16 February 2026
Unprompted review
Reply from Opera Beds
Hello P Williams,
Thank you for your lovely feedback. We’re delighted to hear that you are very pleased with the service and that Rich and Darren made such a positive impression.
It’s great to know they took the time to demonstrate the bed clearly and ensure you felt confident using all of its functions. Our installation teams always aim to be friendly, helpful, and thorough, so your comments are much appreciated.
Thank you again for taking the time to share your experience, and please don’t hesitate to contact us if we can help in the future.
Kind regards,
Jordan
Excellent Customer Service
I would like to express my sincere thanks to Opera Beds for their excellent service. A special mention goes to Harry, our Living at Home Advisor, who was extremely helpful and arranged every detail for us with care and professionalism.
The delivery service was very efficient, and everything was set up perfectly for my mum, which gave us great peace of mind. We did need to return one piece of furniture, and nothing was too much trouble it was collected promptly and a refund was issued straight away.
Overall, the entire experience was smooth and stress-free. I would have no hesitation in using Opera Beds again and would highly recommend them to others. A big thank you once again to Harry for ensuring everything ran so smoothly.
19 January 2026
Reply from Opera Beds
Hello Patrick,
Thank you very much for taking the time to share such a thoughtful review. We are delighted to hear that you had a smooth and stress-free experience and that the service provided gave you peace of mind while arranging everything for your mum.
Harry will be especially pleased to receive your kind feedback. Our Living at Home Advisors work hard to ensure every detail is handled with care and professionalism, so it’s wonderful to know this made a real difference. We’re also glad that the delivery, setup, and return process were all completed efficiently and to your satisfaction.
Your recommendation means a great deal to us, and we truly appreciate your trust in Opera Beds. Should you ever need any assistance in the future, we would be very happy to help.
Kind regards,
Jordan
Rich and Darren both friendly and…
Rich and Darren both friendly and efficient.
12 February 2026
Unprompted review
Reply from Opera Beds
Hello Malcolm,
Thank you for your kind review. We’re pleased to hear that Rich and Darren were both friendly and efficient during your installation. I’ll be sure to pass your feedback on to them, it will mean a lot. We really appreciate you taking the time to share your experience.
Thank you for choosing Opera Beds.
Kind regards,
Jordan
Job on time and good
Job on time and proficiently done.
Personnel Paul and Paul, very customer friendly
4 February 2026
Reply from Opera Beds
Hello Raji,
Thank you for your kind review. We’re pleased to hear that everything was completed on time and to a high standard. It’s great to know that Paul and Paul made such a positive impression with their friendly and professional service. We really appreciate your feedback and your support.
Thank you for choosing Opera Beds!
Kind regards,
Jordan
Overall amazing experience
Alex and Paul were friendly and approachable from the first knock.
They’ve been so efficient and worked with professionalism and worked around me. They took their time and fit evening properly.
After fitting they explained how to operate the bed and what numbers to call if any problems occur.
Would highly recommend
4 February 2026
Unprompted review
Reply from Opera Beds
Hello,
Thank you for your lovely review. We’re so pleased to hear that Alex and Paul made you feel at ease from the moment they arrived and that their professionalism and efficiency stood out. It’s great to know they took the time to ensure everything was fitted properly and that you felt confident using the bed before they left.
We really appreciate your recommendation and thank you for choosing Opera Beds.
Kind regards,
Jordan
The whole experience was amazing
The installation team were amazing. The bed is beautiful quality and the pressure-relieving mattress has helped Mum be much more comfortable. The sales team were very helpful in helping us choose an ideal bed and mattress, and they arranged delivery and inststallation very quickly, Highly recommended.
4 February 2026
Reply from Opera Beds
Hello,
Thank you for your wonderful review. We’re delighted to hear that our installation team made such a positive impression and that you’re pleased with the quality of the bed and the comfort the pressure-relieving mattress is providing for your mum. It’s also great to know our sales team were able to help you find the ideal setup and arrange everything quickly.
We really appreciate your recommendation and thank you for choosing Opera Beds.
Kind regards,
Jordan
Reply from Opera Beds
Hello Mrs Clark,
Thank you for your review. We’re so pleased to hear that the bed is exactly what you need, and we hope it continues to provide comfort and support.
Thank you for choosing Opera Beds.
Kind regards,
Jordan
Bed delivery
Good communication, Paul and Alex were very knowledgeable and personable
10 February 2026
Unprompted review
Reply from Opera Beds
Hello Chris,
Thank you for your kind review. We’re delighted to hear that you found the communication clear and helpful, and that Paul and Alex made such a positive impression with their knowledge and friendly approach. We’ll be sure to pass your feedback on to them.
Thanks again for choosing Opera Beds.
Kind regards,
Jordan
Billy at Opera beds was vey helpful he knew exactly what we wanted
Billy at Opera beds was vey helpful he was able to provided the correct mattress to the specification that the physiotherapist informed us that Denise required.
The timing of the delivery was exactly as they had mention. exactly as requested and promised. We would be very happy to recommend this company as a professional and excellent in this type of business. In my mum in this line of business
7 January 2026
Reply from Opera Beds
Hello Janet,
Thank you for your kind review. We’re delighted to hear that Billy was able to help you find the right mattress to meet Denise’s needs, and that the delivery took place exactly as promised.
Providing professional, reliable service and ensuring our customers receive the most suitable equipment is very important to us, so it’s wonderful to know you were happy with your experience. Thank you for your recommendation, it really means a lot to the whole team at Opera Beds.
Kind regards,
Jordan
Opera beds profiling bed
When I contacted Opera beds to gain information and purchase a profiling bed for my elderly mum Harry A was extremely helpful.
The bed was delivered in under a week.Patryk and Michal were very professional with the installation and demonstration.I would highly recommend Opera beds.
.
9 February 2026
Unprompted review
Reply from Opera Beds
Hello Liz,
Thank you for your lovely review. We’re pleased to hear that Harry was able to provide helpful guidance when choosing a profiling bed for your mum, and that Patryk and Michal carried out the delivery and installation professionally.
It’s great to know everything went smoothly and that the bed was delivered so quickly. We really appreciate your recommendation and your kind feedback about the team.
Kind regards,
Jordan
Excellent product and impressive service…
Excellent product and impressive service! The sales manager went out of his way to secure a fast delivery and Dwaine and Owen of the installation team were very efficient not only in installing the new bed but also in dismantling the old bed which was quite bulky and heavy to move out and they kept a smile on their face during the whole process.
2 February 2026
Unprompted review
Reply from Opera Beds
Hello Niekol,
Thank you for your wonderful review. We’re delighted to hear that you’re pleased with both the product and the service, and that our team were able to help arrange a fast delivery for you.
It’s also great to know that Dwaine and Owen made the installation process smooth and efficient, and took care of dismantling and removing the old bed while keeping everything positive and professional throughout. We’ll be sure to pass on your kind feedback to the team. Thank you for choosing Opera Beds.
Kind regards,
Jordan
Friendly and speedy
Friendly advice, speedy delivery and installation - five star service!
26 January 2026
Reply from Opera Beds
Hello,
Thank you for your five-star review! We’re delighted to hear that you found our advice helpful and that the delivery and installation were completed quickly and smoothly. Providing friendly, efficient service is something we take pride in, so it’s wonderful to know this came across in your experience. We really appreciate your feedback and your support.
Thank you for choosing Opera!
Kind regards,
Jordan
I checked through a lot of companies…
I checked through a lot of companies websites before I went with Opera beds. The website was clear and easy to navigate. I spoke to a sales advisor called Harry who helped me through the process of ordering a bed and mattress. He was helpful and understanding.
Unfortunately I had to cancel the order due to unforeseen circumstances and opera beds were really helpful and put the money straight back into my bank.
I wouldn’t hesitate to use them in the future.
4 February 2026
Unprompted review
Reply from Opera Beds
Hello Joy,
Thank you for taking the time to share your experience. We’re pleased to hear that you found our website clear and easy to use, and that Harry was able to support you in choosing the right bed and mattress.
While we’re sorry that unforeseen circumstances meant you had to cancel your order, we’re glad our team could assist promptly with the refund and make the process as straightforward as possible.
We really appreciate your kind comments and look forward to helping you again in the future should the need arise.
Kind regards,
Jordan
Thanks to Billy Bruce and Nick at Opera Beds for a 5* service
I needed a bed for my mum which had the full functionality of a hospital bed and time was of the essence as she'd been declared fit to return home after many months in hospital. Opera Beds were better value than all the competitors and promised to be quicker too. It sounded too good to be true but they delivered everything on time. Mum's delighted - especially as no one else knows she has a hospital-style bed because it simply doesn't look like one!
12 December 2025
Unprompted review
Reply from Opera Beds
Hello Zoe,
Thank you for your wonderful review. We’re so pleased we could help at such an important time and ensure your mum had the bed she needed ready for her return home.
It’s great to hear that you found us good value and that everything was delivered on time, especially when time was so critical. We’re also delighted that your mum is enjoying the bed and that its design helps it blend comfortably into the home.
Thank you again for your kind feedback and for choosing Opera Beds.
Kind regards,
Jordan
Rich & Darren
The two operatives, Rich & Darren were well presented, polite and assembled the bed quickly & professionally.
4 February 2026
Unprompted review
Reply from Opera Beds
Hello Paul,
Thank you for your review. We’re delighted to hear that Rich and Darren made such a positive impression and that the bed was assembled quickly and professionally. We’ll be sure to pass on your kind comments to them.
We really appreciate your feedback and thank you for choosing Opera Beds.
Kind regards,
Jordan
Fantastic service from Opera beds
From the first contact with Michelle at the Kingswood Hull showroom buying 2 beds for my parents was made really easy. They both had different needs so we were able to mix and match beds provide them both with what they needed.
All the equipment was in stock and very promptly delivered. Rich and Jason installed the beds exactly as needed. The whole service provided by Opera beds was extremely professional and very polite and caring.
3 February 2026
Unprompted review
Reply from Opera Beds
Hello Andy,
Thank you for sharing such a positive experience!
We’re thrilled to hear that Michelle at our Kingswood Hull showroom made buying beds for your parents so straightforward and tailored to their individual needs. It’s great to know that having all the equipment in stock and prompt delivery helped make the process smooth.
Rich and Jason will be pleased to hear your kind words about their professional and caring installation. We truly appreciate your trust in Opera Beds and are delighted to have been able to support your family.
Thank you for choosing Opera.
Kind regards,
Jordan
Won’t organise to return bed and won’t return money till returned. BEWARE!!
Ordered bed and mattress. Told Lisa about my conditions and assumed she wd choose mattress to suit me. On arrival tried bed though struggled to sleep in it more than a few hours and not every night. Looked online and was shocked that the mattress I was given was the only one at that price. All others were £500+ more. I was thinking of keeping the bed as I liked it and returning the mattress however on going to a bed company they advised that the Opera diouble bed is a double width but a king size in length and therefore if I ordered a mattress it would have to be made to measure. So I decided to ask them to collect the bed and mattress and have a refund. I was told their policy is 10 working days. I asked them to return the bed last Wednesday. It now Tuesday and still no one has been in touch to arrange a collection date. It really is getting ridiculous now. It shouldn’t take this length of time to tell a customer when they will collect and return the goods. They have £3000 of my money which they won’t return until they have the bed and mattress back but they won’t arrange a date to collect it. My advice if anyone is thinking of buying a bed from Opera is think again.
3 February 2026
Unprompted review
Reply from Opera Beds
Hello Sally,
We’re very sorry to read about your experience and can fully understand how frustrating this situation must feel, particularly when a refund is involved and you are waiting for a collection date.
When your return request was raised last Wednesday, this was logged in line with our returns policy, which allows up to 10 working days to arrange collection. At the time of your review, we are currently 4 working days into that process, and we appreciate that this may feel longer than expected when you are understandably keen for this to be resolved.
That said, I do believe our planning team has reached out today 03/02/2026 with proposed dates and times to get the product collected. Once the bed and mattress have been returned, your refund will be processed promptly in line with our policy.
We’re genuinely sorry for the inconvenience and stress this has caused and appreciate you raising this with us so we can put it right.
Kind regards,
Jordan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.