Back care beds Reviews 409

Have to say choosing the right bed and at the right price for us was easy. The service we received from the staff at Back Care Beds was excellent.
Thank you.

It was very easy to find the product that was needed.once ordered company was in constant contact with us informing us every step of the way.bed arrived on time also was in contact with the delivery driver who was very helpful and put the bed components in the room where bed was to be used.the bed was excellent I would highly recommend company as the whole experience was great

I bought a small double magestic adjustable bed 8 months ago, so this review is more about long term use and durability rather than first impressions.

Note: I had purchased this bed via a 3rd party website, so your experience may differ slightly (for example, their website lists the VAT price at checkout, but the 3rd party one didn't).

When I was looking around for beds, my first deciding factor was affordability, and my second was good reviews. I found this was the cheapest mobility bed on the market with great reviews (there were cheaper options available, and people weren't happy with them).

Once I ordered I received a call to book a delivery. I got the impression it was a small family business from how knowledgable and friendly the gentleman on the phone was. He answered all my questions about the best bed options and potential upgrades for me (I raised the questions myself, there was no pressure to spend more and he clearly explained where he felt more expensive options would be a waste of money in my case).

The price I'd paid on the 3rd party site was excluding VAT, but Back Care Beds assured me that I'm exempt (as long as you aren't solely buying it to sit up and watch TV in bed, you're ok) and they handled the entire VAT paperwork for me. All I had to do was answer a small handful of questions and they did the rest :)

I recommend those with mobility issues have 2 friends with them on delivery day. The delivery itself was great and they took it straight to the upstairs room for me, but you'll need 1 or 2 people to properly set it up.

I went for the firm mattress because my back doesn't do well with soft ones. And when it arrived, I'll admit for the first 2 or 3 weeks it felt really uncomfortable and I struggled to sleep properly on it. But my physiotherapist assured me this was 100% normal and to stick with it. And he was right, after 3 weeks the bed became so comfortable that I miss it when I stay elsewhere for the night. Once you get used to it, it can give so much relief to your neck and spine when you adjust it, and it's worth the investment. I really wish I had known to buy one earlier!

Great service and communication

Bought the bed last week and the service from Paul giving me the initial quote to Garry coming and fitting it was exceptional.
They explained the whole process before I paid out any money and at no point tried to push anything I didn't need. There was an issue with one of the boxes getting lost by the delivery company but they sorted it for me quickly and efficiently. Well happy and would use again without question.
Also, I have been sleeping on waterbeds for over 30 years and this one is by far the best for quality and comfort.

Great service, great communication, great delivery
Haven’t set the bed up yet but very happy with everything so far

Fantastic service and easy ordering system.

On time delivery. The bed was easy to assemble. Great delivery service.

Back care beds is an absolutely fantastic company. All the staff are very polite no pushy sales. Just there to help you and the end product is absolutely fantastic. All hand made on the premises absolutely brilliant.

Pleasure to deal with, was looked after from start to deliver

Personal Review of Service
I have made a conscious effort to take the time to share my experience with this company, having now used their services on two separate occasions. My first encounter was last year when my mother was discharged from hospital earlier than expected and required urgent assistance with the delivery of essential equipment. The company lived up to their promise, providing a rapid turnaround and ensuring everything was delivered promptly as needed.

Co-ordinating Support and Funding
Most recently, I required an adjustable bed for myself. Securing this involved obtaining funding from two different grant-making organisations, which proved challenging to co-ordinate, especially as I was relying on others to help organise everything on my behalf. Despite these complexities, the process was managed smoothly with the company's support.

Professionalism and Communication
Throughout both experiences, I had the pleasure of dealing with Luke. He has consistently demonstrated kindness and understanding. Communication regarding updates and delivery schedules has always been exemplary, ensuring I was kept fully informed throughout. Luke treats customers with genuine respect, taking the time to listen attentively and provide practical solutions tailored to immediate needs.

Delivery and Setup Experience
On both occasions, delivery was carried out exactly as scheduled. The company utilises a tracking system, so I was kept up to date on the location of my delivery throughout the day. They assembled the adjustable bed swiftly and efficiently, with clear explanations provided for all the controls and features.

Recommendation
Luke and his team exhibit the highest levels of professionalism, knowledge, and respect. Based on my positive experiences, I would not hesitate to recommend their services to anyone in need of similar support.

Delivery time as informed.Bed was put together quickly and clear information and demonstration very helpful. Rep. answered all my questions.
Norma Pepperell

Exceptional experience from Backcare Beds.
I ordered a bed for my 95 year old dad last week & this was delivered today. My dad is very happy with the bed & also the competitive price.
I should also mention how brilliant the driver was (Mike) who did a great job putting the bed together he went well above the required standard by putting the old bed in the garage out of the way.
Highly recommended.

We needed replacement mattresses for an adjustable bed, purchased from BackCareBeds some years ago, and aware of their high level of service. Over the years we have found them very helpful; and with the high quality of items and support, we were more than happy to return. The staff were welcoming and approachable; excellent conversations about how BCB could fulfil our requirements. They took time with us as we selected mattresses; delivery, by cheerful and competent staff, arrived within a few days.

From ordering the bed to delivery it was a seamless experience. Tracking was provided and the bed was delivered promptly. The man who delivered ( Mike) was smart , courteous and knowledgeable. The bed was easily assembled following instructions from the well laid out booklet.
Altogether a fine purchasing experience.

Great company had the The Winchester king size bed and is the Wow factor in our bedroom with the Cool spring mattress .We treated ourselfs to the Massage matress .The mattress if so comfty .From start to finsh was couldnt recommend them enough .We was quoted £5 and half grand from the first company ,Which shocked us ,Bed was bed and easy to assemble. Mike who delived but He was great explained everything to us how to assemble it.So far had the bed 6th september .I disabled and normally up most the night .But the matress to comfty .Never slept so good .
Brilliant company no pushy sales to to go give an answer there and then .
Only one problem with the bed .My husband dont wanna get out in moring lol

Great company to deal with. From start to finish everyone was totally professional and bed arrived very quickly and John assembled it for us and showed us how it worked. Highly recommend.

best nights sleep i have had for 5 years.
The order was very easy . Delivered by a very good man.

Excellent beds and service at very reasonable price, I would recommend to anyone thinking of investing in an electric bed.

Bed arrived on expected date was erected for me and we were shown how to use it