The engineer who came to service my boiler as part of my service plan was very polite and prompt. He showed me his identification before he came in and completed the service and left it clean and tidy... See more
Company replied
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Review summary
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I had a first great experience with openfix I do highly recomend this company .They did CP12 and and first boiler service upon my reasonable request to openfix team with in a week after buying a home... See more
Company replied
I spent quite some time researching boiler service and repair quotes as my Worcester Bosch boiler is now just 7 years old and out of warranty. The site was so easy to use and as a pensioner I really l... See more
Found OpenFix on a comparison website, everything could be easily setup on line but I had a few questions that I wanted answered first. Very short wait on the phone before it was answered, and my co... See more
Company replied
Company details
Written by the company
At OpenFix, we're all about doing things right. We offer homeowners and landlords reliable home and boiler care plans, backed by our national network of skilled tradespeople. Whether you need an emergency repair or your annual boiler service, we'll ensure you receive the highest quality care.
Contact info
Landmark Business Centre, Parkhouse Industrial Estate East, Speedwell Road, ST5 7RG, Newcastle under Lyme, United Kingdom
- 08085310176
- support@openfix.co.uk
- openfix.co.uk
4.5
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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So far so good…
Just taken out a boiler cover policy with OpenFix and the process was quick and straightforward. The pricing was very competitive compared to other providers and setting everything up was simple with clear information throughout. Happy with the experience so far and hopefully the service continues to be just as good going forward.
22 May 2026
Unprompted review
Reply from OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
boiler servi ce was never completed due…
boiler servi ce was never completed due to leek in pipes according to engineer who left after turning of mains supply. contacted another engineer who found leek came from gas hob and changed the fibre washer.
trying to cancle plan they wanted to charge me for price of service . do not use this company
21 March 2026
Unprompted review
Reply from OpenFix
We’re sorry to hear that you were unhappy with your experience.
Having reviewed the engineer’s job sheet, the boiler service was not completed because a gas leak was identified during the safety checks. The attending engineer advised at the time that the issue appeared to be related to the gas hob installation, and the gas supply was isolated with the customer’s permission for safety reasons.
The notes recorded on the job sheet state that the gas installation failed the required tightness test and that remedial works would be required before the boiler service could continue.
We understand another engineer later attended and replaced a fibre washer at the hob to resolve the leak. In situations where a gas leak is identified, engineers are required to follow gas safety procedures and make the installation safe before any boiler service can proceed.
We do appreciate the frustration caused and agree the job should have been followed up more effectively once the issue was identified.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Sam was very helpful and knowledgeable
Sam was very helpful and knowledgeable. He made the whole experience very easy.
21 May 2026
Reply from OpenFix
Thank you so much for your kind words! We’re delighted to hear you had a positive experience setting up your plan with our team. We’ll make sure your feedback is shared—it means a lot to us.
Many thanks,
OpenFix
Since we have been with openfix we have…
Since we have been with openfix we have had nothing but excellent service, and we have just had our yearly boiler service and again can't fault it, the engineer was extremely knowledgeable and did a great job.
18 May 2026
Unprompted review
Reply from OpenFix
We’re pleased that your recent boiler service visit went well. Thank you for taking the time to share your experience – we really appreciate it.
Many thanks,
OpenFix
It was relatively easy to sign up and
It was relatively easy to sign up and
i was able to read reviews which was helpful.
21 May 2026
Unprompted review
Reply from OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
Great value pease of mind as a landlord…
Great value pease of mind as a landlord knowing all is covered for £38 a month Thank you.
19 May 2026
Reply from OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
Helpful & knowledgeable
The agent, Oliver, helped me select the product that best met my needs and even gave me a discount. He was polite, knew the products well and made the experience easy.
20 May 2026
Unprompted review
Reply from OpenFix
Thank you for your fantastic review. We’re glad you’re satisfied with our service.
Many thanks,
OpenFix
The engineer who came to mend the leak…
The engineer who came to mend the leak was very professional, clean and polite.
Communication was good from the company and the allocation of engineer, includibg theur phone number us excellent.
The response time from open fix to our leak left us with no hot water or heating for 3 days which we coped with but not sure if you are relient on these if you could get a quicker response x
19 May 2026
Unprompted review
Reply from OpenFix
Thank you for your review – we really appreciate your feedback, and it’s great to hear from you.
Many thanks,
OpenFix
New customer experience
As a new customer I was pleased with how I was welcomed I found the service very friendly and professional Oliver was great explaining the various plans and their benefits, I had an issue which was resolved which meant I was able to take out the plan I wanted. I believe the prices are competitive I positively await to receive a great service if the actual service matches the customer service I’ll be delighted. I look forward to give feedback on services received in due course
19 May 2026
Reply from OpenFix
Thank you so much for your kind words! We’re delighted to hear you had a positive experience setting up your plan with our team. We’ll make sure your feedback is shared—it means a lot to us.
Many thanks,
OpenFix
I do believe that a good show is…
I do believe that a good show is expressed by people.
4 February 2026
Reply from OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Excellent customer service throughout…
Excellent customer service throughout and close communcation with the assigned engineer. On time and the cutomer portal was unpdated quickly and efficiently. Great business model and highly recommended
19 May 2026
Unprompted review
Reply from OpenFix
It’s wonderful to hear everything was sorted to your satisfaction. Thank you for choosing OpenFix!
Many thanks,
OpenFix
The process for signing up was quick
The process for signing up was quick, simple, and the customer service team was very helpful throughout. Highly recommend!
19 May 2026
Unprompted review
Reply from OpenFix
We’re so pleased to hear you found the setup process smooth and our agent helpful. Thank you for taking the time to leave a review—your feedback is really appreciated.
Many thanks,
OpenFix
Poor service, trying to get out of works
I wouldn't go near this company again. engineer attended and diagnosed fault with heat exchanger, took 8 days and numerous attempts to get someone to get back in touch with me - they then tried to say this wasn't covered - despite there being full boiler cover. no engineer job report on system, allegedly the engineer can diagnose the cause of the fault without actually removing the "closed" part, and blame it on the customer!
19 May 2026
Unprompted review
Reply from OpenFix
We’re sorry to hear that you were unhappy with your experience.
While your plan includes boiler support, certain parts and fault types are excluded under the terms of the agreement, including this particular component failure. Engineers are able to diagnose faults using testing procedures, system readings, and the symptoms present without always needing to dismantle every internal section of the appliance.
That said, we do accept that the delay in updating you following the engineer’s visit was not acceptable. Taking 8 days and multiple attempts to obtain an update is below the standard we aim to provide, and this is something we will be reviewing internally to improve our communication and response times moving forward.
Many thanks,
OpenFix
Amazing value for money
Amazing value for money, free yearly boiler service
11 May 2026
Unprompted review
Reply from OpenFix
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Many thanks,
OpenFix
Reply from OpenFix
Thank you for the great feedback! We’re pleased everything went smoothly whilst setting up your plan with us.
Many thanks,
OpenFix
I switched from British gas
I switched from British gas as every year as a loyal member they increase there price a lot. I have signed up with open fix and at less than half the price i hope the service will be just as good.
17 May 2026
Unprompted review
Reply from OpenFix
Thanks so much for your feedback, we're really pleased to hear you feel the plan offers great value. That’s exactly what we set out to do - provide a reliable service that doesn’t cost the earth. We’ll be here whenever you need us.
Many thanks,
OpenFix
Reply from OpenFix
We’re grateful for your review. It’s great to hear you’re happy with your experience.
Many thanks,
OpenFix
Very easy to set up.
Very easy to set up and will see if the service is as good. Not the cheapest but service offer was much superior to British Gas and much cheaper by far. Time will tell if I’ve made the right choice. Fingers crossed.🤞🏻
16 May 2026
Reply from OpenFix
Thank you for letting us know how happy you were with setting up your plan with us. We’re here if you have any questions.
Many thanks,
OpenFix
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