I’ve been using Opal Transfer for over 3 years to send money from the UK to Bulgaria, and I’m extremely satisfied. Transfers are always fast, secure, and very easy to arrange. I’ve never had any iss... See more
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I’ve been using Opal Transfer for several years to move money between my accounts in different countries, and the experience has consistently been excellent. Transfers are always reliable and on time.... See more
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I've had a terrible experience with Opal Transfer. My money was held for a ages, with little to no comunications about why. What should have been a straightforward transfer turned into a drawn-out pr... See more
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I’ve been using Opal Transfer and honestly it’s been a really good experience. The app is easy to use and everything works smoothly. What I like most is the customer support, especially the fact that... See more
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Company details
Written by the company
This is the place for your fast, safe, and easy money transfers. Opal Transfer has almost 23 years of experience in financial services and is powered by a community of over 350,000 active money senders and more than a million money receivers who transfer funds to and from 41 EU and non-EU countries. How does it work? You can simply use the Opal Transfer mobile app, website, or call us to send money over the phone. Call centre assistance is available 6 days a week in multiple languages to help with any questions you may have. Try and enjoy instant transfers in your language.
Contact info
1 King William Street, EC4N 7AF, London, United Kingdom
- +44 20 7022 0995
- info@opaltransfer.com
- opaltransfer.com
4.5
Excellent
675 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would give 0 stars if i could
Would give 0 stars if i could. Unhelpfull customer service. What a waste of time.
15 July 2025
Unprompted review
Reply from Opal Transfer
Dear Wioletta,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. We always aim to provide helpful and efficient service, and it’s disappointing to hear we may have fallen short.
As we’re unable to identify your case from this review alone, we kindly ask you to contact us directly at +442070220995, so we can investigate further and do our best to assist you.
Your feedback matters, and we’d like the opportunity to make things right.
Best regards,
Opal Transfer team
100% the best money transfer service!
I have been using OPAL TRANSFER for over 7 years and I'm very satisfied and delighted with this money transfer service.I especially want to say THANK YOU ! for their involvment and professionalism,OLESEA and MARIANA👏👏
23 May 2025
Unprompted review
Reply from Opal Transfer
Dear Mariana,
Thank you so much for your wonderful feedback and for being a loyal OPAL Transfer customer for over 7 years!
We’re truly honoured to have earned your trust and appreciation. It means a great deal to us to hear that our service—and especially the dedication of our team members Olesea and Mariana—has made such a positive impact on your experience.
Your kind words motivate us to continue striving for excellence every day. If there’s ever anything more we can do to support you, please don’t hesitate to let us know.
With sincere thanks,
The OPAL Transfer Team
Fab experience as usual
Fab experience as usual
Always there when you need them!
Strongly recommend Opal
Thank you
11 November 2024
Unprompted review
Reply from Opal Transfer
Dear Ana Maria,
Thank you for your kind words and for your continued trust in Opal Transfer! 💙 We’re delighted to hear that you always have a great experience with us.
We truly appreciate your recommendation and are always here whenever you need us!
Best wishes,
The Opal Transfer Team
I registered on the online website
I registered on the online website. I sent the transfer and had the information expected. And after a while I couldn't log in to my account - the information said that such a user was not registered. These are some SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
23 August 2024
Unprompted review
Reply from Opal Transfer
Dear Slomka,
Thank you for your feedback. We’re sorry to hear about the trouble you’ve had with accessing your account.
Opal Transfer has been a trusted financial institution for 21 years, regulated by British financial authorities. We serve hundreds of thousands of happy customers daily and are committed to providing secure and reliable services. We take pride in our customer support, which is available via phone in 10 languages daily. Our dedicated team is well-equipped to resolve login issues quickly and efficiently.
To assist you further, please call us at +44 20 7022 0995 or email us at info@opaltransfer.com with your Customer Number (which you should have received after registration). This will help us investigate and address any issues you’re facing.
We take these matters seriously and are confident that our dedicated team can swiftly resolve any login difficulties. We appreciate your patience and look forward to resolving this for you.
Best regards,
Opal Transfer team
I tried to make my first transfer…
I tried to make my first transfer today, always used different company to send funds to Ukraine and they arrived instantly in two minutes! Here they allow you to pay for transfer with no documents attached and the you must enclose them and wait for ages to be approved. 2 stars only for kind and patient but useless at the same time support . Still waiting for my finds with upcoming weekend…
UPD: transfer arrived at 18:31, after 10hrs waiting, so I changed to 4 stars but probably that might be still lower.
31 May 2024
Unprompted review
Reply from Opal Transfer
Dear Mr. Valentyn Pavliuk,
Thank you for sharing your experience with us! We want to assure you that we put our best effort into making your transfers faster, easier, and safer. The safety and security of our customer's money transfers are our top priorities.
There may be a valid reason for requesting certain documentation from you after payment. Sometimes, it takes a few hours to review all the necessary documentation.
Our customer support team is always available to provide you with all the information and updates regarding the transfer and support you in your native language.
Best regards from our team!
Slow
Slow. Allows to pay for transfer, than asks for documents and takes too long to verify them. Only and last time using them
29 April 2024
Unprompted review
Reply from Opal Transfer
Dear Yanyy,
Thank you for sharing your opinion and experience with us!
We can assure you that we do the best we can to make your transfers faster, easier, and most important - safer! Our efforts related to our customers’ safety are a top priority. There must be a justified reason for asking you to provide certain documentation.
As you may know, we must follow security regulations to prevent money laundering or other illegal transactions enforced by law. Therefore, Opal Transfer applies the necessary preventive procedures following the Financial Conduct Authority (FCA) and HM Revenue and Customs (HMRC) under the Money Laundering Regulations (MLR). For this reason, we may ask our customers to send or upload a copy of their ID or passport, proof of address, or income source through our website page or mobile app.
Our Privacy Policy is publicly available to all our customers and can be found at https://www.opaltransfer.com/en/privacy-policy and https://www.opaltransfer.com/en/terms-and-conditions, respectively.
We hope you will find this information useful. Please accept our sincerest apology for not being able to meet your expectations. Feel free to contact us if any additional questions arise.
Best wishes,
Opal Transfer team
I had problems transferring money to my…
I had problems transferring money to my sister, I must note the professionalism and attentiveness of your employee Elizabeth. She resolved my issue within two minutes. Once again I am delighted with the service of Opal! Thank you everyone!
23 April 2024
Unprompted review
Reply from Opal Transfer
Dear Mr Sergey Klinshov,
Thank you for your great review and nice words!
We are so happy that we provide the service you expect and deserve!
Thank you for being with us!
Best wishes from the Opal team!
Always reliable
Always reliable, good exchange rates and fast transfers. I use OpalTransfer services fairly regularly and can highly recommend them :)
18 April 2024
Unprompted review
Reply from Opal Transfer
Dear Adam Pe,
Thank you so much for such a great review! It means the world!
Your experience and opinion are important to us!
Please follow us on Facebook and Instagram for the latest news and offers.
Best wishes from our team!
Trustworthy service
I have used OpalTrasfer for many years. The website is secure and easy to use. The transactions are made timely.
Their staff members are answering the phone calls promptly and direct you to the appropriate support.
Irina and Mariana were helpful with my last transaction. They were patient and have explained the process so that I can follow it easily.
27 March 2024
Unprompted review
Reply from Opal Transfer
Dear Alexandra,
thank you so much for such a great review! It means the world!
Your experience and opinion are important to us!
Please follow us on Facebook and Instagram for the latest news and offers.
Best wishes from our team! <3
Reply from Opal Transfer
Dear Margelatu,
Thank you so much for such a great review!
Your experience and opinion are important to us!
Please follow us on Facebook and Instagram for the latest news and offers.
Best wishes from our team!
Great service
As I made mistake while doing the transfer this was spoted by employee Daria and she called me to explain all. She was very professional, helpful and nice. I'm very happy with quick service opal transfer provide. I highly recommend that to everyone.
1 March 2024
Unprompted review
Reply from Opal Transfer
Dear Sylwia,
Thank you for such a great review! You made our day!
We always strive to offer you an excellent customer experience in your language.
Follow us on Facebook Opal Transfer, and Instagram for the latest updates and campaigns.
Best regards from our team!
Great people.
Great people.
Very professional and friendly.
Always there to help.
Thanks Stefka!
22 February 2024
Unprompted review
Reply from Opal Transfer
Dear Ganka,
Thank you so much for such a great review and for your nice and kind words! It means the world!
Your experience and opinion are important to us!
Best wishes from our team!
Amazing service
Amazing service! You should use confidently! Amazing staff!
15 February 2024
Unprompted review
Reply from Opal Transfer
Dear Ramona,
Thank you for sharing your experience with us. Your great words mean the world to us.
Best regards,
Opal Transfer team!
Horrible service
Horrible service! It's fine if you are making small transactions such as £200! But God forbid if you're trying to send over £2000! They are basically asking for all the payslips, bank statements, even for student finance paymenets! I mean, its only a couple of thousands of pounds bloody hell! What do you guys think?! That I'm a hitman for that money? Terrible. Avoid!
7 February 2024
Unprompted review
Reply from Opal Transfer
Dear Orsolya,
Thank you for your loyalty and for sharing your opinion!
We can assure you that we do the best we can to make your transfers faster, easier, and, most important, safer! Our efforts related to our customers’ safety are a top priority. It must be a justified reason for asking you to provide certain documentation.
As you may know, we have to follow security regulations to prevent money laundering or other illegal transactions enforced by law. Therefore, Opal Transfer applies the necessary preventive procedures following the Financial Conduct Authority (FCA) and HM Revenue and Customs (HMRC) under Money Laundering Regulations (MLR). For this reason, we may ask our customers to send or upload through our website page or mobile app a copy of the ID or passport, proof of address, or income source.
We kindly remind you that registration on our web portal and establishing any business relationship is impossible without preliminary reading the Privacy Policy and Terms and Conditions of Opal Transfer. Our Privacy Policy is publicly available to all our customers and can be found at https://www.opaltransfer.com/en/privacy-policy and https://www.opaltransfer.com/en/terms-and-conditions respectively.
We hope you will find this information useful. Please accept our sincerest apology for not being able to meet your expectations and accept your transfer this time. Feel free to contact us if any additional questions arise.
Best wishes,
Opal Transfer team
Best app for overseas transfers!
Best app I've used so far for overseas transfers! It's easy to use, the funds arrive quickly, and the customer support is outstanding!
29 January 2024
Unprompted review
Reply from Opal Transfer
Dear Nikolai,
Your nice words made our day!
Thank you so much for your time and for sharing your experience with us. We are so happy that our services meet your expectations.
Best regards,
Opal Transfer team!
My experience,since I been open Opal…
My experience,since I been open Opal transfer is great service and always money which sended coming in time.would like to strongly recommended,for all future users,special thank for operator Darja.
27 January 2024
Unprompted review
Reply from Opal Transfer
Dear Andrejs,
Thank you for such a great review! You made our day!
We always strive to offer you an excellent customer experience in your language.
Follow us on Facebook Opal Transfer, and Instagram for the latest updates and campaigns.
Best regards from our team!
Perfect communication
Perfect communication, super fast and cheap money transfer-highly recommended!
15 January 2024
Unprompted review
Reply from Opal Transfer
Dear AAA,
Thank you so much for your nice words and for sharing your opinion about us. That means the world to us.
All the best,
Opal Transfer team!
Top notch,I’m using opal for long time…
Top notch,I’m using opal for long time and they’ve been professional and reliable…thank you for making our life a lot easier…strongly recommend
17 January 2024
Unprompted review
Reply from Opal Transfer
Thank you, dear Ionut, for your nice words!
We are happy that our money transfer services meet your needs and expectations. We appreciate your time and trust!
All the best!
Opal Transfer team
Thanks to the Bulgarian team
Thanks to the Bulgarian team. Professional attitude and kind and responsive. Merry Christmas and happy New year!
26 December 2023
Unprompted review
Reply from Opal Transfer
Благодарим Ви, скъпа Елена, за прекрасните думи и отделеното време!
За нас е важно да сме полезни и в помощ на клиентите си! Щастливи сме, че услугите ни отговарят на очакванията и нуждите Ви!
За най-новите промоции и новини можете д ани последвате и във Фейсбук.
Бъдете здрава!
Екипът на Opal Transfer
This app it is so helpful for me
This app it is so helpful for me because it is quite quick and easy to use, also the fees is much more affordable compared whit difrent apps or ways to send money. Manny thanks.
20 December 2023
Unprompted review
Reply from Opal Transfer
Dear Loredana,
Thank you for your great review and nice words! We are so happy that we provide the service you expect and deserve <3
Thank you for being with us!
Best wishes from the Opal team!
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