We have been with On The Market since the start, and it has gone from strength to strength. We have had some excellent leads, which have translated into large commissions. Ronnie, my Account Manager... See more
Company replied
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See what reviewers are saying
Would give 0 stars is possible as their customer service is non existent. I have made three requests since 19/08/2026 and all they have done is send me email confirmations of each request.
Company replied
Having entered all the correct information into the online valuation tool On The Market came up with an estimated monthly rental figure of £750 and a range between £540 - £950. I know similar properti... See more
So annoying that my Kent estate agent insists on putting property on OnThe Marketfirst , which appears to have a very wonky countdown clock, that keeps adding, rather than removing seconds and minutes... See more
Company details
About OnTheMarket
Written by the company
We are a property portal which advertises properties on the estate agent's behalf, we are not an estate agency.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
Contact info
5 Churchill Place, 10th Floor, E14 5HU, London, United Kingdom
- 0808 1202 877
- support@onthemarket.com
- onthemarket.com
2.4
Poor
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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website full of scammers
website full of scammers, fake ads
this site is full of scammers, fake ads and 90% of houses that are NOT for sale. not only is this site full of scammers but OnTheMarket dont event want you to tell contact and report the scams or fake ads. there is not links to press to report fake advertisements and there is not way of contacting them about this. i have tryed the contact link and it shows "error" when you press send, this happens but on the phone and laptop so dont say its my end that got the problem. rather than your empty "we are sorry to hear this" response like every company dos. How about you post reply with an email address for all of us to email you directly to report all the fake advertisements and scammers on your website??? your not going to are you?
12 January 2025
Unprompted review
Reply from OnTheMarket
Thank you for sharing your feedback Stephen. We take your concerns seriously and do urge our users to reach out to our support team to investigate in these situations. Our team can also refer you to the relevant services and authorities to further report any suspected fraud or scams. It is important to us that OnTheMarket is a safe and trustworthy place for property seekers to look for their next home. We do sincerely apologise if you've encountered issues with scams and fake listings. Please reach out to the team at support@onthemarket.com with all the details you have (link to the listing and any emails/communications) so we can look into this for you. Thanks for letting us know you were experiencing issues with our contact form, we'll look into that. All the best.
Trust worthy
10 January 2025
Reply from OnTheMarket
Hi there, thanks so much for your five star review. We're glad you enjoy using OnTheMarket and appreciate your support. All the best.
I was promised my share money in…
I was promised my share money in December 2023 !!!! Still no sign of it, i am disgusted and will be leaving the portal soon.
Everington and Ruddle Derby
8 January 2025
Unprompted review
Reply from OnTheMarket
Hi there, we're sorry to hear of your frustration with this matter. We understand some communications have been shared with you on the payment of these shares since the acquisition and integration into the CoStar Group. We appreciate your patience with regards to this matter and can assure you that it is receiving our full attention. If you would like an update on expected timelines we would encourage you to reach out to the team at members@onthemarket.com, who will be more than happy to speak with you. All the best.
This is Fake sit for showing fake…
This is Fake sit for showing fake advertisement
already sold but still showing on site
23 November 2024
Unprompted review
Reply from OnTheMarket
Hi Niraj, sorry to hear of your experience. OnTheMarket is a property portal which advertises property on the estate agent's behalf, we are not an estate agency. If you believe a property listing on our site is misleading or contains inaccurate information we would recommend speaking with the estate agency directly first to resolve the situation. Our support team can help you in finding their contact details if you are unsure, they can also direct you to the relevant authority if you wish to escalate it further. Thank you for your feedback, we wish you all the best on your property search.
Not on the market is more appt.…
Not one single property that I requested to see was ever really ‘on the market’. Estate agents use this site to get you to sign up. You’re better off contacting estate agents directly.
15 November 2024
Unprompted review
Reply from OnTheMarket
Hi Michelle, thanks for taking the time to share your feedback. We're sorry to hear the properties you were enquiring about had become unavailable. Time to time you may find properties that are in the process of becoming reserved or have recently been reserved but have not yet been updated online to reflect this. We expect all estate agents to update their listings in good time, if you notice particular estate agents you're experiencing this with you can contact our team at support@onthemarket.com to investigate further and ensure listings are updated in good time. We wish you all the best in your property search, thank you for using OnTheMarket.
Rude staff
Rude staff, no proper communication, never return calls, only time they call back to back their staffs rude customer service, I wouldn't recommend anyone use them !!!!!!!
Worst experience ever !!!!!!
12 November 2024
Unprompted review
Reply from OnTheMarket
Hi Rizz, we're sorry to hear of your experience. This isn't the kind of experience we want our estate agent customers or property seekers to have using OnTheMarket. If you're a property seeker we would encourage you to speak with the estate agency directly to ensure your feedback is heard. OnTheMarket is a property portal and not an estate agency, we advertise properties on behalf of the estate agent, and so are unable to aid further on this. If you are an estate agent customer of ours please do reach out to the team at support@onthemarket.com. Thanks and all the best.
Rude service
I was deceived into viewing a property that I seriously wanted. Offered to pay but was deceived to view other properties that weren’t what I wanted.
Even if you want to treat people badly and shabbily, have the decency to be upright.
Poor and very poor agent. The agent was so rude and all for what??? Very sad.
5 November 2024
Unprompted review
Reply from OnTheMarket
Hi there, sorry to hear of your recent experience viewing properties. Please note that OnTheMarket is a property portal that advertises properties on the estate agents behalf. We are not an estate agency. As your feedback is about an experience you've had with an agent we would recommend reaching out to them directly to share your thoughts. We wish you all the very best on your property journey, thank you for using OnTheMarket.
Reply from OnTheMarket
Hi Gary, thanks so much for taking the time to leave us a five star review. We really appreciate it! It's great to hear your feedback of the positive experience you've had. If there's anything more we can assist with, please reach out to the team. Thank you for your continued support. All the best.
This portal lets agents delete…
This portal lets agents delete properties then re-list as new without notifying users. A local estate agent did exactly this yesterday re- listing around 8 properties as new. As it can be manipulated, I would not trust.
10 October 2024
Unprompted review
Reply from OnTheMarket
Hi Nicola, thank you for taking the time to leave your feedback and for letting us know about this situation. So our team can look into this further could you please contact the team at support@onthemarket.com with the agency name and location as well as any property listings you have noticed this on, it will be investigated. Thanks again.
Company supply ads that do not comply…
Company supply ads that do not comply with regulatory standards. The feedback button is positioned to be barely on screen and vanishes when the banner pops out, which it does every few seconds unprompted (presumably to avoid reports and drive false site traffic). If they can't even manage a banner ad without breaching industry standards, they should not be trusted with anything remotely sensitive or complex.
20 September 2024
Unprompted review
Reply from OnTheMarket
Hi there, thank you for raising the issue with a feedback option that you saw on some of our advertising. Without seeing the example you noticed an issue with it's hard for us to comment as we're not responsible for any of the links or buttons you see on an online ad, except for the ones connecting to our website e.g. the more information button. We believe the feature you mentioned is managed by the platform that displays the advert. If you can send us a screen shot of the ad we'll investigate further. Please send any further information to support@onthemarket.com and the team will look into it for you. Thanks.
Jordan is an excellent representative…
Jordan is an excellent representative for the company.
4 September 2024
Reply from OnTheMarket
Hi Craig, thanks so much for your kind words and five star review. It's wonderful to hear of your positive experience with OnTheMarket. We'll be sure to share your feedback with Jordan and the team. Please reach out if there's anything else we can assist with. All the best.
Reply from OnTheMarket
Hi Dreamview Estates, thanks so much for taking the time to leave a five star review, we really appreciate it! We're glad to hear you had a great experience with Colin, we'll be sure the share the feedback with him and the team. Thanks for your continued support.
Time wasters
Time wasters. Called and the guy was talking from his bed probably on a toilet or brushing his teeth. Uninterested telling me he will get back, I knew by how he was talking that he will not. Today I called and was told the listing is unavailable but they can't remove it from their website due to a "technical issue". A bunch of time wasters.Avoid
30 August 2024
Unprompted review
Reply from OnTheMarket
Hi there, sorry to hear of your experience. We would recommend sharing your feedback directly with the estate agency you were contacting. OnTheMarket is a property portal which advertises property on the estate agents behalf, we are not an estate agency. We wish you all the best on your property search, should you need any further assistance please don't hesitate to contact the team at support@onthemarket.com. Thanks.
OnTheMarket on boarding.
Suoer efficient service and Rory is a personable and competent individual.
5 August 2024
Reply from OnTheMarket
Hi Thomas, thanks for the taking the time to share your feedback of your onboarding experience with Rory. It's great to hear how positive it was, we'll be sure to pass on your kind words to the team. Thanks for your support, please reach out if there's anything we can help with in future. All the best
Good Service
5 August 2024
Reply from OnTheMarket
Hi Nicholas, thanks for your five star review of OnTheMarket. If there is anything we can assist with in future please reach out to the team at support@onthemarket.com. Thank you for your support.
Maria has been coming to my office for…
Maria has been coming to my office for years and she is very professional, pleasant and knowledgeable.
1 August 2024
Reply from OnTheMarket
Hi there, thank you for your kind words and five star review. It's always great to hear feedback about the team and the great work they are doing. We'll be sure to pass this along to Maria. Thanks for your support, all the best.
I had amazing Customer Service from…
I had amazing Customer Service from Nicole G!
Straight to the point and answered all my questions.
1 August 2024
Unprompted review
Reply from OnTheMarket
Hi Muhammad, thanks so much for taking the time to write a five star review. We really appreciate it! It's wonderful to hear your feedback about the team, and we're glad your questions were answered effectively. Please don't hesitate to reach out to the team if there's anything more we can help with in future. All the best
The worst customer service I have ever…
The worst customer service I have ever seen, I called to check on a shop and one lady doesn’t even know how to talk just said no more shops Available and hung up the phone, on the website there were many shops available but she wasn’t helpful at all.
17 July 2024
Unprompted review
Reply from OnTheMarket
Hi Ahmad, sorry to hear of your experience calling through to an estate agent. Please note that OnTheMarket is a property portal, who advertises property on the estate agents' behalf. We are not an estate agency. We'd recommend contacting the agency directly to share your feedback as we're unable to assist further with this. All the best on your property search.
Shelley Harris is an absolute joy to…
Shelley Harris is an absolute joy to work with. She is always punctual, well dress and really smiley and friendly. Its because of her we stay with OTM and she is a credit to your company
10 July 2024
Unprompted review
Reply from OnTheMarket
Hi Erica, wow thanks so much for your five star review and kind words! It's so wonderful to hear this kind of feedback about our team and we'll be sure to pass it on. Thank you for your continued support, please contact us if there's anything more we can do for you. All the best.
What can I say
What can I say, unresponsive, lying, absence of communication, forgetful, unreliable. We viewed a place, loved it, wanted to apply but due to us asking about the lack of blinds/curtains in the property, the agent wanted to get all the info from the landlord asap. We chased him for 2 days and heard nothing, only to see the place was then let agreed. Need I say that we were promised it was first come first serve, and nobody had applied yet. USELESS.
5 July 2024
Unprompted review
Reply from OnTheMarket
Hi Hannah, sorry to hear of your experience at a property. Please note that OnTheMarket is a property portal where estate agents can advertise their properties. We are not an estate agency. We'd recommend reaching out to the agent directly with this feedback as we are unable to assist with this any further. All the best.
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