ONP Solicitors Reviews 

28,402
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,574 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and supportive approach, making the entire process smooth and stress-free. Many highlight the exceptional customer service, noting the team's professionalism, efficiency, and excellent communication. Reviewers frequently mention quick response times and a seamless user experience, with questions answered promptly and informatively. However, some people were dissatisfied with the communication, reporting extremely poor and infrequent responses, leading to delays and frustration. These customers also noted a lack of commitment to their cases and a disorganised, impersonal process, with some feeling they had to constantly chase for updates.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting efficiency, professionalism, and clear... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting clear, professional, and friendly... See more

Response time

Consumers generally report positive experiences with response times, highlighting prompt communication and... See more

User experience

Customers consistently note positive experiences with user experience, often describing the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House sale experience successfully completed with ONP's help We have recently sold a house on behalf of a family member as her Powers of attorney. It has not been straight forward due to se... See more

Company replied

Rated 5 out of 5 stars

Emma Millard and her team were incredibly attentive, and we never had to wait more than a day for a response to any of our queries. Their prompt communication made the entire process feel smooth and s... See more

Company replied

Rated 5 out of 5 stars

Holly at ONP Solicitors was absolutely brilliant from start to finish. She always replied really quickly, dealt with everything perfectly, and we never had to wait for her to do anything or chase her... See more

Company replied

Rated 5 out of 5 stars

I can’t speak highly enough of Laura, who handled our remortgage from start to finish. Using the app made the whole process much faster and easier, and whenever we had any questions, Laura respon... See more

Company replied


Company details

  1. Conveyancer
  2. Legal Services
  3. Real Estate Attorney

About ONP Solicitors

Written by the company

ONP Solicitors is a modern, forward-thinking law firm that takes the stress out of buying and selling property. We keep every aspect of legal conveyancing simple, and most importantly, we keep things moving. Wherever you are, we’re by your side, making moving simple.

We are part of Movera. A flourishing platform business, bringing together ambitious home-moving brands from across the sector. Built on the heritage and passion of experienced legal services businesses, brought together to transform the moving market for the better.

For almost four decades, ONP Solicitors has been bringing property ambitions to life with exceptional legal conveyancing services. While we pride ourselves on our personal, bespoke service, we are also digital. This means you can stay up-to-date on the progress of your case 24/7 from wherever you are in the world with the assurance that your dedicated manager is only a phone call or an email away.

Get a quote today

Why choose ONP Solicitors?

Written by the company

Stay up to date 24/7
Stay in touch with your case 24/7, wherever you are. Our mobile app puts your case in the palm of your hand to upload documents, sign paperwork and keep up to date on progress.
Dedicated case manager
At the very start, you’ll be introduced to your dedicated case manager and get their direct contact details. We have years of experience and a team of specialists to support your specific conveyancing needs.
No move, no legal fee
We understand that house moves can sometimes bring unexpected complexities. If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.
Helping people since 1987
With over four decades of trusted service, our skilled experts are ready to provide the guidance you need. Whatever advice you’re after, we’ll connect you with the right specialist to support your case.

No move, no legal fee

We understand that house moves can sometimes bring unexpected complexities.

We understand that house moves can sometimes bring unexpected complexities.
If things don’t go as planned and your move falls through, you won’t have to pay our legal fees.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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4.7

All reviews

(28,402)

2,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would like to thank you to Ellie

I would like to thank you to Ellie. She made my first mortgage process less stressful and everything went smooth. We’ve been stuck for over a month because of land registration documents but once all the documente came back Ellie went up and above and completition was done within one month.
Thank you once more for all your hard work ☺️

2 July 2026
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Reply from ONP Solicitors

We are so pleased to hear that we could make your first mortgage process a smooth and positive experience. It's wonderful to know that our team's dedication helped overcome the land registration document delays and finalize everything efficiently. We truly appreciate your kind words and are grateful for your recognition of our hard work.

ONP Solicitors

Rated 5 out of 5 stars

Exceptional, stress-free remortgage service!

We recently completed our remortgage through ONP, and the experience was flawless from start to finish. The service was included for free as part of our new lender’s mortgage product, but the quality of care we received felt entirely premium.
They handled absolutely everything behind the scenes with zero hassle, making the entire process incredibly smooth and requiring very little effort from our side. They kept us informed, took care of all the heavy lifting, and ensured everything was finalised without any stress.
We are incredibly grateful for their hard work and seamless service. We highly recommend ONP to anyone looking for a smooth, professional conveyancing experience!

1 July 2026
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Reply from ONP Solicitors

We're delighted to hear that your remortgage experience was flawless and felt premium, even though it was included for free. We appreciate your kind words about our team handling everything behind the scenes with zero hassle, making the process smooth and stress-free. Thank you for recommending our services!

ONP Solicitors

Rated 5 out of 5 stars

Everything was smooth and easy using…

Everything was smooth and easy using the step by step app online to make it quick and simple no waiting around for letters through the post and very quick response to everything.

1 July 2026
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Reply from ONP Solicitors

We're so pleased to hear that our online app made everything smooth, quick, and simple for you, and that you received such a fast response. Thank you for your kind words!

ONP Solicitors

Rated 5 out of 5 stars

Excellent service

Excellent service, communication was simple and frequent. Couldn’t fault the service at all.

2 July 2026
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Reply from ONP Solicitors

We appreciate your 5-star review! We are so pleased to hear that you found our service excellent and our communication simple and frequent.

ONP Solicitors

Rated 5 out of 5 stars

Excellent

I was worried about navigating myself through a remortgage as not done this process for many years . Anthony at ONP made this so easy for me . I was kept updated and any questions I had were responded to and answered promptly . Thank you

2 July 2026
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Reply from ONP Solicitors

We are so pleased to hear we made your remortgage process easy. Thank you for your kind words about our prompt responses and updates!

ONP Solicitors

Rated 5 out of 5 stars

Ellie was spot on and answered within…

Ellie was spot on and answered within hours all my questions. I will highly recommend and if needed it in the future i will definitely choose onp solicitors again without hesitation.

2 July 2026
Unprompted review
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Reply from ONP Solicitors

We're so glad to hear you had such a positive experience and that our team was able to answer your questions promptly. We appreciate your high recommendation and look forward to assisting you again in the future!

ONP Solicitors

Rated 5 out of 5 stars

Fantastic communication from this…

Fantastic communication from this company, we dealt with Sarah, she was amazing the whole way through, answered every time and when she couldn't a member of her team did! I will be recommending this company to everyone i know!

Thank you ONP for making our move stress free from our end!

30 June 2026
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Reply from ONP Solicitors

We're so pleased to hear about your fantastic experience and that our team provided amazing communication throughout your move. It's wonderful that we could make the process stress-free for you. Thank you for your kind recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Very professional

Very professional, informative and efficient. Chelsie responded to all questions in quick time.

Many thanks,
Paul

1 July 2026
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Reply from ONP Solicitors

We're delighted to hear that you found our service professional, informative, and efficient. We appreciate you acknowledging our quick response times to your questions. Thank you!

ONP Solicitors

Rated 5 out of 5 stars

Very helpful and supportive thought-out…

Very helpful and supportive thought-out - quick to respond to any queries

1 July 2026
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Reply from ONP Solicitors

We appreciate your kind words and 5-star review! We're so glad you found our team helpful and supportive, and that we were quick to respond to your queries.

ONP Solicitors

Rated 5 out of 5 stars

Excellent service from start to finish

We have recently completed our remortgage with ONP Solicitors and couldn't be happier with the service we received.

From the very beginning, communication was excellent. We were kept informed throughout the process with regular updates, and the online portal made it easy to see how our case was progressing.

A special thank you to Sarah Garnham, who was outstanding throughout. She was always professional, friendly and incredibly helpful, responding promptly to our questions and taking the time to explain anything we were unsure about. Her reassurance and attention to detail made what could have been a stressful process feel straightforward and well organised.

Our remortgage completed on the planned date without any issues, and we always felt our case was being handled efficiently and with care.

Thank you to Sarah and the whole ONP team for making the process so smooth. We wouldn't hesitate to recommend ONP Solicitors to anyone looking for an efficient and professional conveyancing service.

1 July 2026
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Reply from ONP Solicitors

We are delighted to hear you had such a positive experience with your remortgage. It's wonderful to know that our communication, online portal, and the dedication of our team made the process smooth and stress-free. We truly appreciate your kind words and recommendation.

ONP Solicitors

Rated 5 out of 5 stars

Excellent Services

Excellent service from my solicitor Andrew Leather throughout the remortgage process. He was professional, efficient, and kept me informed every step of the way. Made everything smooth and stress-free.highly recommended!

2 July 2026
Unprompted review
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Reply from ONP Solicitors

We're so pleased your remortgage process was smooth and stress-free. We appreciate your kind words and recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Excellent Service

Sarah provided an outstanding service throughout my property purchase. She was professional, knowledgeable, and responsive at every stage of the process. Sarah explained everything clearly, kept me updated regularly, and handled all the legal work efficiently, making what could have been a stressful experience much smoother.
I truly appreciated her attention to detail, clear communication, and commitment to ensuring everything was completed on time. I couldn't have asked for a better solicitor and would highly recommend Sarah to anyone buying a property.
Thank you, Sarah, for your excellent support and for making the whole process so smooth!

1 July 2026
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Reply from ONP Solicitors

We're delighted to hear about your excellent experience during your property purchase. We appreciate your feedback regarding the professional, knowledgeable, and responsive service. It's wonderful to know that our clear communication and efficient handling of legal work made the process smoother for you. Thank you for your kind words and recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Nice and easy to work

Nice and easy to work.
No problem with ONP smooth sailing with my remortgage

1 July 2026
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Reply from ONP Solicitors

We're delighted to hear that working with us was easy and that your remortgage was smooth sailing. Thank you for your positive feedback!

ONP Solicitors

Rated 5 out of 5 stars

Very good service and explained…

Very good service and explained everything.

2 July 2026
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Reply from ONP Solicitors

We are delighted to hear that you found our service to be very good and that everything was clearly explained. Thank you for your positive feedback.

ONP Solicitors

Rated 5 out of 5 stars

Anastasija dealt with a remortgage for…

Anastasija dealt with a remortgage for my buy to let property. One have a slick platform which was complemented by Anastasija's fast and effective responses when I had additional questions. All contributed to a smooth remortgage process. Highly recommend.

1 July 2026
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Reply from ONP Solicitors

We are so pleased to hear that our platform and team contributed to a smooth remortgage process for your property. We truly appreciate your high recommendation!

ONP Solicitors

Rated 5 out of 5 stars

Time bounded

Time bounded , quick answers to your questions, helpful, especially Royala is excellent

2 July 2026
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Reply from ONP Solicitors

We appreciate your 5-star review! We're so pleased to hear that you found our service helpful and efficient, and that our team provided quick answers to your questions.

ONP Solicitors

Rated 5 out of 5 stars

Good communication,,quick progress on…

Good communication,,quick progress on mortgage

2 July 2026
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Reply from ONP Solicitors

We are so pleased to hear that you experienced good communication and quick progress with your mortgage. Thank you for sharing your positive feedback.

ONP Solicitors

Rated 5 out of 5 stars

Excellent

The solicitors were very professional and excellent processes in place to make your experience trusted and appreciated

1 July 2026
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Reply from ONP Solicitors

We appreciate your wonderful feedback and are so pleased to hear that our professional processes made your experience trusted and appreciated. Thank you for your kind words!

ONP Solicitors

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