Online Tapijten - Tapison Reviews 

2,671
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I was nervous ordering from Australia but so glad we took the risk. My partner and I fell in love with the many beautiful unique carpets online and it was hard to choose. But their technology online... See more

Rated 4 out of 5 stars

Very happy with purchase, keeping me informed and delivery. Always a bit nerve wracking making a big purchase from overseas and this was seamless. Only slight negative was the import duties/ taxes in... See more

Rated 5 out of 5 stars

Fantastic experience. Cristian and Siemen are amazing. They call you if needed, always track your request, and the company delivers the rugs in a perfect state and timing. Special mention on how they'... See more

Company replied

Rated 5 out of 5 stars

Great customer service. All email queries answered within an hour or so. Rug arrived as per delivery schedule. Very well packaged and protected for transport. Lovely quality and would order again... See more

Company details

  1. Rug Store

Written by the company

For more than 4 generations, interior is in our blood. We have invested our time, and that since 1907, in selecting and selling the most suitable carpets for every type of home. Online Carpets is therefore your carpet specialist. Whether in our webshop or in our showroom you will always find carpets of top quality at a correct price. We offer you our reputable service, to make sure you satisfied time after time. We assist you with advice and action and help you find the perfect carpet for your interior.

Online Tapijten - your rug specialist since 1907

Written by the company

4 generations of experince at you service.
We do everything we can to make every customer feel good with his purchase. A happy customer who enjoys his carpet with a smile is our mission.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,671)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service! My carpet is absolutely amazing!

2 October 2025
Online Tapijten - Tapison logo

Reply from Online Tapijten - Tapison

Dear Natalia,

thank you so much for your kind words! We’re delighted to hear that you’re so happy with your Acsento Bastia Multicolor rug. Its lively blend of colours and soft texture make it one of those pieces that instantly brightens up a room — and it’s wonderful to know it found the right place in your home.

We truly appreciate your trust and are always here to help you find more inspiration for your interior.

Kind regards,
Christian – Founder, Online Tapijten

Rated 5 out of 5 stars

Highly recommended!

Great communication throughout the order and delivering process and…. fantastic carpet! Thank you :o))

22 September 2025
Online Tapijten - Tapison logo

Reply from Online Tapijten - Tapison

Liebe Regine,

herzlichen Dank für Ihre wunderbare Bewertung und die 5 Sterne! Es freut mich sehr zu hören, dass die Kommunikation während der Bestellung und Lieferung reibungslos verlaufen ist. Ihr Louis De Poortere Berber Erg 9648 ist tatsächlich ein fantastischer Teppich – schön zu wissen, dass er Ihnen so viel Freude bereitet.

Ich wünsche Ihnen weiterhin viel Freude mit diesem besonderen Stück und stehe Ihnen jederzeit gerne zur Verfügung.

Mit besten Grüßen,
Christian – Inhaber, Online Tapijten

Rated 5 out of 5 stars

Terrific

Great service, great selection, fair prices. We were lucky to find them. They were simply terrific in every aspect.

8 July 2025
Rated 5 out of 5 stars

Wonderful service

Wonderful service - friendly and professional. Excellent advice on choosing our carpet. Delivery and setup was quick, clean, professional - and ten days earlier than anticipated. What more is there to say?

10 February 2025
Rated 5 out of 5 stars

Very nice carpet, great customer service

Very nice, good quality carpet at a good price. Quick and flexible direct delivery from the company whose friendly and helpful staff were very patient in finding the right time slot that suited me. I can highly recommend.

31 January 2025
Rated 4 out of 5 stars

reliable shop

I’m giving 4 stars just because the delivery wasn’t made within the promised timeframe, and I only got an update when I inquired about it. However, when I asked about the status of my order, the response was quick, professional, and friendly. Overall, I’m very satisfied. The rug is beautiful, and the packaging was perfect.

23 January 2025
Rated 4 out of 5 stars

Very happy with purchase

Very happy with purchase, keeping me informed and delivery. Always a bit nerve wracking making a big purchase from overseas and this was seamless. Only slight negative was the import duties/ taxes in Australia. I should have but wasn’t expecting another bill to release from customs. Not within sellers control but maybe a flashing note to remind buyer they will need to factor in

2 January 2025

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