Onlinemeatshop Reviews 

668
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the meat products, often highlighting the excellent packaging. Many also appreciate the fast and efficient service, including quick delivery and responsive customer support. However, some people experienced delivery delays, with orders arriving later than expected. A few others found customer service unresponsive when issues arose, particularly concerning refunds or tracking shipments. Additionally, a small number of consumers reported dissatisfaction with product quality, citing spoiled or tough meat, or items not meeting expectations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, frequently praising the freshness,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the freshness, flavor, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting positive... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers expressing significant... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers expressing significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service, really good packaging as its vacuum sealed so stores better in the freezer and defrosts very quickly as no ice builds up in packaging. Very fast delivery and service is very prompt to... See more

Company replied

Rated 5 out of 5 stars

I had ordered Kids Goat meat (Shoulder, front chops and back chops). First thing first - The quality of meat was excellent and the packaging of the parcels was also very neat and tidy. However I have... See more

Company replied

Rated 5 out of 5 stars

Made a very large order. And became concerned after reading a few negative comments. I can say. I am so happy with my delivery. All meat i received was fresh. Delivery was an earlier time than stated... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the quality of the meat here! Fresh, clean cuts every time and great customer service. Highly recommend for anyone who wants top-quality meat at a fair price.

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

Welcome to our family business, established in 1993 and still going strong. At the heart of our brand lies a commitment to delivering the highest quality meats, groceries, and services. Our core principles have guided us every step of the way, ensuring that we remain a trusted and reliable source for all your needs. Come join our family and experience the difference for yourself!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

668 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(668)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely range of meats

Lovely range of meats! The taste is out of this world as a lot of their meats are grass fed and beautifully cut! The Steaks, chicken, mince, amazing and so fresh! Trust me, I’m not just saying this as I have tried well known halal butchers.
I now regard this Halal outlet as my main go to for all halal products.

6 September 2025
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you so much for the amazing feedback! 🌟
We’re thrilled you loved the range and the taste — our Halal, British, grass-fed cuts and careful butchery are exactly what we strive for. 🥩🍗

If you ever want custom cuts or marinated options (steaks, chicken, mince—however you like), just let us know in the order notes and we’ll sort it.

JazakAllah khair for making us your go-to Halal outlet — we truly appreciate your trust. 🙏
— Onlinemeatshop.com Team

Rated 5 out of 5 stars

High quality meat - easy to order

Great shop, excellent options and always fab delivery

1 September 2025
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Reply from Onlinemeatshop

Hi there,

Thank you so much for your kind review! We’re delighted you’re enjoying the quality of our meat, the variety we offer, and our delivery service. Your support means the world to us, and we look forward to serving you again soon! 🙏✨

Kind regards,
OMS Team

Rated 5 out of 5 stars

High Quality and very considerate

I am always impressed with the quality of this butchery.
Although there are a few mix-ups, they are very considerate in sorting this.
I'm now a regular customer

1 September 2025
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Reply from Onlinemeatshop

Hi there,

Thank you so much for your kind words and 5⭐ feedback! We’re delighted to hear you’re happy with the quality and that our team has been able to support you whenever mix-ups occur. Your trust and loyalty mean a lot to us, and we’re honoured to have you as a regular customer.

We look forward to serving you again soon! 🙏✨

Kind regards,
OMS Team

Rated 5 out of 5 stars

good and timely quality meat

reliable, send stuff you need on time.
good meat.

24 July 2025
Unprompted review
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Reply from Onlinemeatshop

Hi there 👋,

Jazak’Allah Khair for your kind words and support 💚. We’re so happy to know you’re enjoying the quality of our meat and our service 🙌. In Shaa Allah, we’ll keep making sure your orders reach you on time and fresh every time! 🥩✨

— OMS Team 🌟

Rated 5 out of 5 stars

Amazing service and quality

Amazing service and quality. My go to spot now, hoping everything is 100% antibiotics and hormone free as tastes delicious and fresh. Thank you

28 July 2025
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Reply from Onlinemeatshop

🌟 Thank you so much for your lovely feedback! We’re so glad you’re enjoying the service and quality 🙏. Rest assured, all our meats are 100% Halal, British sourced, hormone-free, and antibiotic-free 🥩✨ — always fresh, always delicious.

JazakAllahu Khair for choosing us as your go-to spot — we look forward to serving you again soon!

Kind regards,
The Onlinemeatshop Team

Rated 5 out of 5 stars

Some of the best steaks I’ve had!

Ordered the whole ribeye roast. Cut it into steaks myself and they were literally some of the best I’ve had. Tender, juicy, great flavor. Delivery was fast and everything came well packed with ice packs to keep fresh. Will definitely be trying more from them soon.

11 July 2025
Unprompted review
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Reply from Onlinemeatshop

Hi!

Wow – thank you so much for the amazing feedback! 🙌
We’re thrilled to hear you loved the whole ribeye roast – sounds like you nailed those steaks perfectly! 🔥🥩

It’s great to know the delivery and packaging met the mark too. We can’t wait to have you back for more – there’s plenty more deliciousness waiting for you!

Thanks again for your support – it means a lot! 💚
Team at OnlineMeatShop

Rated 4 out of 5 stars

Overall great experience

Overall great experience. Few items were not fresh but most of the items are fresh and great.

1 July 2025
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Reply from Onlinemeatshop

Hi!

Thank you so much for your honest feedback – we really appreciate it! 😊

We’re glad to hear most of the items were fresh and that you had a great overall experience. That said, we're truly sorry to hear a few items didn’t meet expectations — freshness is something we take seriously.

If you could let us know which specific items were an issue, we’ll look into it right away and make it right.

Thanks again for your support – we look forward to serving you even better next time!

Warm regards,
Team at OnlineMeatShop

Rated 1 out of 5 stars

I ordered 1 mild spicy lamb sausages…

I ordered 1 mild spicy lamb sausages and 1 hot spicy chicken sausages. Order although correct on the invoice given was not what I received. Received 1 mild spicy chicken sausages and 1 hot spicy chicken sausages.

27 June 2025
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Reply from Onlinemeatshop

Hi there,

Oh no! We're really sorry to read this — and we completely understand your frustration. You were expecting that delicious mild spicy lamb sausage, and instead ended up with two packs of chicken. That’s not on, and we totally hold our hands up for the mix-up!

While the invoice was correct, it’s clear the packing team slipped up — and that’s something we’re already addressing internally. We’ve spoken to the team to make sure more care is taken so this doesn’t happen again, especially with items like sausages where flavours really matter!

We’d love to fix this for you — whether that’s sending out the correct lamb sausages right away, or offering you a refund, it’s completely your choice. Just drop us a quick message and we’ll sort it out without delay.

We’re genuinely sorry your recent experience wasn’t up to our usual standards — and we really hope you’ll give us a chance to turn it around next time, In Shaa Allah.

With gratitude and apologies,
Team OnlineMeatShop.com
Serving up halal goodness — and learning from every slip-up!

Rated 5 out of 5 stars

Goat meat

Meat was good.

27 June 2025
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Reply from Onlinemeatshop

Thank you! We're glad you enjoyed the meat 😊
If there’s ever anything else you’d like to try or any way we can make your experience even better, just let us know! 🥩🙌

Rated 5 out of 5 stars

Very Happy with a purchase

Happy with a purchase, delivered fresh and on time.

27 June 2025
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Reply from Onlinemeatshop

That’s amazing to hear – thank you! 🎉 We’re so glad your order arrived fresh and on time, just the way it should. Your support means the world to us, and we can’t wait to serve you again soon, In Shaa Allah! 🛒🥩😊

Rated 5 out of 5 stars

Great Customer Service

Ordered lots of different meats. One part of the order was incorrect, so contacted the shop. They were so polite and helpful, sorted the issue out immediately and sent the correct item next day delivery. Very pleased with the service and the meats are wonderful!

12 June 2025
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you so much for the kind words and fantastic review! 🙏💚

We’re thrilled to hear you were happy with both the quality of the meats and the way our team handled the hiccup. Mistakes can happen now and then, but we always strive to put them right – quickly and politely – and we're so glad you felt looked after.

It means the world to us to have customers like you who appreciate the effort we put into delivering fresh, high-quality halal meat with great service to match. Looking forward to serving you again soon – and thank you for being part of the Onlinemeatshop family! 🥩🚚✨

Warm regards,
Team Onlinemeatshop

Rated 1 out of 5 stars

customer service ?

does not reply to emails still waitng for a reply about my order i’m waiting for 5 days ago

12 June 2025
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Hi there,

We’re really sorry to hear you’ve been waiting so long without a response — we completely understand how disappointing and frustrating that is, especially when you’re expecting a delivery and feel left in the dark.

This definitely isn’t the level of service we aim to provide. We’re a passionate, family-run team and while we do our best to keep up with every message, we clearly dropped the ball here — and for that, we sincerely apologise.

We’d love to sort this out for you straight away. Please call us, email us, or simply send us your order number here so we can investigate and get everything sorted quickly — whether that’s a refund, a reshipment, or another solution that leaves you smiling.

We’re grateful for every customer and never take your trust for granted. Thank you for your patience — and please do give us the chance to make things right. We’re ready and waiting ❤️

— The OnlineMeatShop.com Team

Rated 5 out of 5 stars

10/10 service

Delivery was perfect, the packaging was excellent as well. The venison also tasted good. Couldn’t ask for better service.

29 May 2025
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Reply from Onlinemeatshop

Thank you so much for your kind words and fantastic 10/10 review!

We're delighted to hear that your delivery went smoothly, the packaging met your expectations, and the venison tasted great. It means a lot to us to know you're happy with both the product and the service.

Looking forward to serving you again soon!

Best regards,

Rated 5 out of 5 stars

Quick delivery, fresh beef

Next day delivery, very efficient and good quality beef

28 May 2025
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Reply from Onlinemeatshop

Thank you for your positive feedback!

We’re really pleased to hear you were happy with the quick delivery and the quality of our fresh beef. Delivering top-quality halal meat with next-day efficiency is exactly what we strive for.

We truly appreciate your support and look forward to serving you again soon!

Best regards,

Rated 5 out of 5 stars

Good Quality Meat

Good Quality Meat. Have been ordering for more than a year now and have never faced any issue with quality. The team is also really helpful. I placed order for wrong dates and they helped to reschedule it to deliver next day.

3 June 2025
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Reply from Onlinemeatshop

Thank you so much for your continued trust and kind words!

It means a lot to hear that you’ve been happy with the quality of our meat and service for over a year. We’re always here to help, and we're glad we could quickly reschedule your delivery when needed.

Your loyalty and support are truly appreciated — we look forward to serving you for many more years to come!

Best regards,

Rated 5 out of 5 stars

Stunning profuce

The product and customer care from this company are second to none. I Cannot recommend them highly enough. First class

2 June 2025
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Reply from Onlinemeatshop

Thank you so much for your kind words and support! 🌟
We're thrilled to hear you were happy with both our products and service. It's always our goal to deliver first-class quality and care. We truly appreciate your recommendation! 🙏

Looking forward to serving you again soon.
– Team Onlinemeatshop.com

Rated 5 out of 5 stars

Beautiful turkey legs very fresh

Beautiful turkey legs very fresh

27 May 2025
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Reply from Onlinemeatshop

Thank you for your kind words! We're so glad to hear you enjoyed the turkey legs — freshness is always our priority.

Looking forward to serving you again soon!

Best regards,

Rated 5 out of 5 stars

I order meat every 3 days from…

I order meat every 3 days from Onlinemeatshop and I can assure you that they know what they’re doing ! The quality, cuts, packaging, prices it’s the best !!! I recommend to everyone. Tell a friend to a tell friend

16 May 2025
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you so much for your kind words and ongoing support! 🙏
We truly appreciate customers like you who trust us time and time again.
Your recommendation means the world — and yes, tell a friend to tell a friend! 😄
We’re always here to serve you with top quality, fresh halal meat, expertly cut and delivered with care.

Much love from the Onlinemeatshop team! ❤️🥩








Rated 5 out of 5 stars

Always an Excellent Service

Order the beef rump from these guys . The quality is always amazing. Their delivery is always quick. Hassan, who I deal with always provides a great customer service , if there’s any issues ( not that I had any) is always on the phone - quick to resolve.

I definitely recommend these guys if you’re shopping for family or a shop owner.

13 May 2025
Unprompted review
Onlinemeatshop logo

Reply from Onlinemeatshop

Thank you so much for the amazing feedback! 🙏
We're glad to hear you've been happy with the beef rump and our quick delivery service. Hassan will be especially pleased to hear your kind words — he always goes the extra mile for our customers!

Whether you're stocking up for home or a business, we're here to deliver the best quality, every time.
Appreciate the recommendation — it truly means a lot! 💯🥩
From all of us at Onlinemeatshop — thank you!

Rated 5 out of 5 stars

Great quality meat

Best meat shop in the game !!

14 May 2025
Unprompted review
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Reply from Onlinemeatshop

You're the best for saying that — thank you! 🙌
We work hard to live up to that title every day, and it means a lot to have your support.
Appreciate you being part of the Onlinemeatshop family! 🥩❤️

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