Online Marketing Gurus Reviews 

144
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We've been with OMG for nearly 2 years now and can confirm that their efforts have improved our position with respect to our competitors. Having a technical background, I've managed to work fairly clo... See more

Company replied

Rated 5 out of 5 stars

Over the past two years, teaming up with OMG has been nothing short of amazing. At Dale Carnegie, we feel incredibly lucky to have such a dedicated crew by our side. Their expertise shines through in... See more

Company replied

Rated 5 out of 5 stars

We've been working with OMG for a few months now, and their support has been outstanding. They've shown great attention not only to our SEO performance but also to our overall needs as a team. Kasia,... See more

Rated 1 out of 5 stars

We were tried OMG for 5 months Total disaster They have overseas people doing any changes ( poor english speaking) Our online business dropped with them. They may know about normal web sites bu... See more

Company details

  1. Online Marketing Agency

Written by the company

Australia's best-rated digital marketing agency. 100% transparency. No dodgy practices. Just serious results.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

144 reviews

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4.5

All reviews

(144)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The team at OMG have been great to work with

The team at OMG have been great to work with. They're efficient, knowledgeable and incredibly helpful. Our account manager Kiah, in particular, has been of the greatest help to our team. She's super responsive, is always thinking of new ways to improve our results (whilst still being considerate of budgets), always gets tasks done within our, at times, shorter timeframes and is such a joy to work with. Would highly recommend

25 June 2024
Unprompted review
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Reply from Online Marketing Gurus

Thanks for this phenomenal review and shoutout Victoria! It's amazing to hear about such a positive experience you've had with us. Looking forward to our continued work with Advanced Cosmeceuticals 🙌

Rated 5 out of 5 stars

Our Amazing Kiah!

Kiah has all the amazing eNurse Stats and always with a smile. She goes above and beyond to give us creative ideas and direction on trend which I love.
Best customer service :) C

24 June 2024
Unprompted review
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Reply from Online Marketing Gurus

Hey Cath, thanks for this glowing review! We're glad you are happy with our results and customer service. We love working with yourself and eNurse! 🙌

Rated 5 out of 5 stars

I have really enjoyed my first year…

I have really enjoyed my first year with OMG, the team have always gone above and beyond for me, looking after multiple brands with ease with tight budgets and tough creative. My account manager Kiah has been a true joy to work with, she's completely on top of her game and I don't know how I'd cope without her.

24 June 2024
Unprompted review
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Reply from Online Marketing Gurus

We're thrilled to hear that your experience with our team has been amazing. We look forward to our continued work together 🙌

Rated 5 out of 5 stars

The best decision you will make

I have been with OMG for about 3 years now and it was the best decision I have ever made. I am lucky enough to have Kiah Seville as my account manager. Straight out of the gate Kiah understood me and my business. She’s always been proactive and helpful and helped my business grow.

24 June 2024
Unprompted review
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Reply from Online Marketing Gurus

Hi Jasmin, we love Kiah too! We're glad that our customer service has been exceptional and that we've helped your business grow. Looking forward to our continued work with Parenting After Separation.

Rated 5 out of 5 stars

Overall we are happy with the service…

Overall we are happy with the service provided by OMG over the past 3 months.
Rohan and Hayley have been outstanding with the knowledge and communication!

16 June 2024
Unprompted review
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Reply from Online Marketing Gurus

Hey Pauline, thanks for the review! We're glad that you're happy with our services and communication. Looking forward to our continued work with yourself and Total RV and Camping 🙌

Rated 5 out of 5 stars

The SEO experts!!

We're extremely happy with the services and expertise provided by OMG. In the last year and a bit, they have not only helped us reach our goals but have exceeded our expectations in every way. Krista has gone above and beyond for us by offering additional assistance to help our developers get exactly what we need. We highly recommend working with OMG and are looking forward our continued success with their expertise.

7 June 2024
Unprompted review
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Reply from Online Marketing Gurus

Thanks for the shoutout and recommendation Lana! It's fantastic to receive this positive feedback about our customer service and expertise 👏

Rated 5 out of 5 stars

If there was an option for 6 STARS...

We engaged the services of Online Marketing Gurus just over 3 years ago and we have been blown away by their service, attention to detail and professionalism.

We have seen significant increases wth organic traffic to our website and products, and our visibility on Google has improved dramatically.

All of the team are great to deal with, a special mention to our account manager Isabela who has been awesome. We have monthly meetings where she explains everything clearly to us so that we can better understand whats going on, to discuss strategy, and always calls to check in to just see how we are going.

If there was an option for 6 stars, Online Marketing Gurus and the team there deserve it!

7 June 2024
Unprompted review
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Reply from Online Marketing Gurus

Hey Michael, thank you so much for the phenomenal review! We're glad to hear that you're happy about our results and customer service. Looking forward to our continued work with you and Sydney Wide Discounts. 🙌

Rated 5 out of 5 stars

I have had a great experience with OMG

I have had a great experience with Rohan and the OMG team. They are highly responsive and adept at addressing ongoing issues promptly. Moreover, Rohan has laid out a comprehensive long-term marketing plan that aligns perfectly with our goals. I highly recommend OMG for anyone looking to invest in digital marketing. Their expertise and commitment make them a valuable partner.

31 May 2024
Unprompted review
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Reply from Online Marketing Gurus

Hi Patrick, thank you for the shoutout and for sharing your great experience with our agency. We look forward to continue working with yourself and Sydney Style Bathrooms & Kitchens 🙌

Rated 5 out of 5 stars

Great experieinces with OMG

We've been working with OMG for 12 months and have found their team to be friendly and capable. The results we are seeing are as per the plan and, in some cases, even better. I recommend OMG to anyone looking for SEO and advertising expertise for their business.

13 May 2024
Unprompted review
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Reply from Online Marketing Gurus

We're pleased to hear this feedback about our positive results! Looking forward to our continued work with Thermoline Scientific!

Rated 5 out of 5 stars

A blast to work with!

Over the past two years, teaming up with OMG has been nothing short of amazing. At Dale Carnegie, we feel incredibly lucky to have such a dedicated crew by our side. Their expertise shines through in everything they do, from their quick responses to their thorough understanding of our needs. Isabela and Andrew have been a blast to work with, and we're excited for more successful ventures ahead!

10 May 2024
Unprompted review
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Reply from Online Marketing Gurus

Thank you so much for the amazing review Anhelina! It's great to hear about your positive experience with us. We're also excited for our continued work together with Dale Carnegie 👏

Rated 5 out of 5 stars

An agency like no other

Chantelle and the rest of the OMG Team have been a dream to deal with. Their expertise and professionalism is next to none. I've been in marketing for over 14 years and dealt with many agencies along the way - OMG shoots the lights out! I genuinely recommend them for your digital marketing needs.

9 May 2024
Unprompted review
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Reply from Online Marketing Gurus

Hi Gabrielle, thank you so much for the glowing review. We're glad you've thoroughly enjoyed working with our team!

Looking forward to our continued work with you and Property Insurance Plus 🙌

Rated 5 out of 5 stars

Customer Care

Online Marketing Gurus had great communication with us throughout the SEO work they completed for our business. Keeping us in the loop at all times whilst also being informative along the way.

8 March 2024
Unprompted review
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Reply from Online Marketing Gurus

Thanks for the awesome review James! Great customer service and communication are a priority here at OMG - so we're happy to hear about this experience. We love working with Aus Vintage Wholesale 👏

Rated 5 out of 5 stars

Fantastic agency

OMG, has been an absolute game-changer for my business. Their expertise and dedication to helping me grow have been evident from day one. Rohan, in particular, has been fantastic to work with. He's incredibly knowledgeable, responsive, and always goes above and beyond to ensure our campaigns are successful. Thanks to OMG, my business has seen significant growth, and I highly recommend their services to anyone looking to maximize their online presence. Five stars all the way!

1 May 2024
Unprompted review
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Reply from Online Marketing Gurus

Thanks Aaron we really appreciate the positive feedback! We're glad to hear our campaigns have helped 'The Plan Management People' see amazing growth! 🙌

Rated 4 out of 5 stars

They have helped me move towards making…

They have helped me move towards making my marketing goals to a reality. However responses are a bit slow sometimes. Quality is good.

23 April 2024
Unprompted review
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Reply from Online Marketing Gurus

Thanks Alan, we appreciate this review 🙏

Rated 5 out of 5 stars

Employing Kym Edullantes as Senior…

Employing Kym Edullantes as Senior Account Manager is possibly the best move you could have made. Only now, working in step with her, do I feel that I am being looked after when we are in semi crisis mode. Sales targets can be traumatizing and Kym makes the pain go away with her continuous dedication to the task. Thank you.

11 March 2024
Unprompted review
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Reply from Online Marketing Gurus

Thanks for the shoutout we love Kym as well!

Rated 1 out of 5 stars

I would not wish to repeat my experience

Inheriting a company account that was committed to OMG I found their service delivery was not aligned to their cost, and would recommend any potential client exercise extreme care in considering this company as a service provider.

Within a short period, two 'expert' local/Australian account managers were replaced.

It became evident that the 'work' was being outsourced to a subsidiary operation in the Philippines - as evidenced by the communication, timing of work being done, and elementary research into OMG's structure and recruitment strategy.

Further investigation into the recommendations revealed a copy/paste approach to SEMRush and AHHRefs data, easily obtainable directly.

Tasked with a migration of the company's canonical URL, reassurances were given by OMG that all was in order. This was not the case, and fortunately by this point we had obtained appropriate advice which contradicted that of OMG.

Faced with these stark realities, OMG still insisted on their final $4k/month retainer, with the implication that should this not be made, the company may be subjected to a negative review!

Subsequent to the separation, my company needed to disavow over 40 backlinks that were rated as 'toxic'.

OMG are experts in self-promotion but if you are serious about finding a quality SEO/SEM Agency (assuming this exists), then undertake your due diligence carefully.

If you are one of the 500+ 5-star Google reviews of OMG then congratulations and well done - as this is the absolute opposite of me experience. I'm clearly in the minority but would not wish my experience with OMG on anyone.

24 November 2023
Unprompted review
Rated 1 out of 5 stars

Dont trust this company

Dont trust this company

Have been going through lawyers and solicitors as they have taken my company to a debt collection with a bill I refuse to pay. They tried to get me on a $70,000 early termination fee as there work was disgraceful and they did not perform or even do they works they had Invoiced me for. Stay away for OMG and RYSEN as this is the same company. They have no idea on Google Ads or SEO which they did not provide any services. STAY AWAY!!!!

29 May 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THESE GUYS!

My experience with these guys has been pretty ordinary. I don't wish anyone ill and I hope they can take the feedback and improve but if I was a startup or smaller client I would avoid this company.

In essence this company just feels like it doesn't care about their smaller clients. I understand they are a large agency but they initially convinced me that I would be treated as a valued client.

The First Red Flag
In the initial sales call I specifically told them that I had just come out of a situation with an offshore Adwords team and I was looking to work with someone in Australia. The sales guy assured me that they were an Aussie company and they would take care of me. I agreed to their premium management fee (double what I was paying previously) as I was looking for a better experience. They got me to sign up and a week later I got a call from the Phillipines telling me they were starting my campaign. They actually bumped me to an offshore team!

Second Red Flag
Initially they told me it would be a three week setup and then on to running ads. It then took 7 weeks before they were ready to run ads. In that time my account manager left the company. I told them I wasn't willing to pay for the additional 4 weeks of setup that wasn't agreed on and they agreed. I then got quite a forceful accounts email telling me to pay my invoice that they agreed to waive.

Third Red Flag
After the ads had been running for a week Google throttled our ads due to no GTIN numbers on products. In setup all they had to do was tick 'no" but they didn't. I actually had to do the research for them and inform them on how to do it and then they told me it was outside the scope and tried to charge me extra for what they should have known to do in the first place. The biggest concern was they didn't even know what GTIN numbers were. I had to research and send them a link!

**UPDATE**
Since finding a new Adwords manager and going over the account that OMG setup I believe I know what they are doing.
They are setting up PMAX campaigns so that they require little to no management and then they are hoping that Googles AI just does the work and creates a successful campaign. They probably know that 1 in 10 campaigns will just work and they are probably happy with those odds. Judging by the fact that I didn't receive one bit of communication after I left this is just their business model.

Do not trust these guys. They are not what they appear.

30 January 2024
Unprompted review

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