I'm on the wygovy tablets. Only side effects, wind after meals and constipation. No problems at all. Very pleased with aftercare, always there for you and messaging checking up on whether you needd h... See more
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Review summary
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Been using Superdrug online doctor for 4 months now to purchase weight loss jabs, so easy to order and complete the purchase. I’ve had questions answered within the hour, and I’ve swapped medication.... See more
Company replied
Easy to fill out all the information that is required . Explanation of the use or the weight loss easy and clear All side effects that I might experience clearly explained contact with your... See more
Company replied
It was so easy to apply for the meds that i wanted. It arrived within a couple of days once permission was given by my own GP. It felt very professional regarding the whole set up. I like the way you... See more
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Company details
Contact info
The Old Sorting House, 46 Essex Road, The Angel, N1 8LN, London, United Kingdom
- 020 3588 0293
- doctors@superdrug.com
- onlinedoctor.superdrug.com
4.5
Excellent
36K reviews
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I am very pleased with the guidance and…
I am very pleased with the guidance and support provided and for every email and messages you sent the follow up and the support team is very helpful.
16 September 2026
Reply from Superdrug Online Doctor
Dear Desire
Thank you for providing us with feedback.
It is wonderful to learn of your experience with us. We are happy to hear that you felt supported and reassured through our services. This is really important to both our doctors and Patient Care Team. Keeping our patients well informed is a priority of ours.
Have a lovely week
kind regards
Ellie G
Senior Patient Care Advisor
Never answers the actual question.
7 September 2026
Reply from Superdrug Online Doctor
Dear Patient
Thank you for your review.
I'm sorry to hear you are not happy with the guidance provided. Unfortunately, I cannot advise in regards to any medical queries but if you need further help from a doctor, please feel free to message them directly in your account on our website and they'll be able to advise further.
I apologise for any inconvenience caused.
Kind regards,
Ellie G
Senior Patient Care Advisor
Good service and prompt delivery.
16 September 2026
Reply from Superdrug Online Doctor
Dear Jacqueline
Thank you for your review.
It is lovely to learn of your experience with us. We are committed to providing an efficient service so this is very encouraging to hear. We look forward to providing you with this experience again should you require our services in the future.
have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
Superdrug have been amazing providing…
Superdrug have been amazing providing lots of information regarding the medication and regular emails to check on my progress. The service is excellent and ordering and delivery is quick and straightforward
16 September 2026
Reply from Superdrug Online Doctor
Dear Lynne
Thank you for your feedback.
It is really wonderful to know that you regard your experience so highly. It is extremely important to us that our patients feel supported and well informed. We look forward to continuing to support you and provide an efficient service.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
Excellent care and service.
I'm on the wygovy tablets. Only side effects, wind after meals and constipation. No problems at all. Very pleased with aftercare, always there for you and messaging checking up on whether you needd help or advice. Service excellent. Easy to order and delivery spot on.
10 September 2026
Reply from Superdrug Online Doctor
Dear Moira
Thank you for your review.
We’re delighted to hear that you found our team helpful and that you appreciated the care we take to ensure you are well informed and supported. Providing safe, personalised care is very important to us.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
Prescription Delivery problem
Received an email telling me to collect my prescription after 3pm or later. I went at 4.30 no medication to be had and was told it would not available for 2 days. I was unable to collect until the 3rd day after it should have been ready. The result of this was I was 2 days late tak8ng my medication.
The pharmacist gave the the explanation that they had, haf trouble with delivery all week. This was/is not my problem. The email gave me a day and time???
12 September 2026
Reply from Superdrug Online Doctor
Dear Patient
Thank you for your feedback.
I am very sorry to learn of the delay and inconvenience caused with our pharmacy collect service. I completely understand how frustrating it must have been to not have been able to collect your request as expected. This is not the service we expect for our patients. I have reached out to you in your online account with some further information.
Have a lovely week ahead
Kind regards
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Craig
Thanks for your feedback.
We are really happy to hear that you found the reorder process flawless. Providing an efficient service for our patients is very important to us.
Have a great week ahead
Kind regards
Ellie G
Senior Patient Care Advisor
First class service
First class service, very prompt and helped me a great deal with a complex query. Thank you so much Tehami and customer service team
18 September 2026
Unprompted review
Reply from Superdrug Online Doctor
Dear Lisa
Thank you for your review.
We are delighted to learn that you regard our service as a first class experience! It is great to hear that Tehami was able to assist you with your complex query. I have forwarded your feedback to them, I’m sure it’ll make their day.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Richard
Thank you for your review.
We are so happy to hear that you find reordering easy and delviery prompt! We look forward to maintaining this level of service and hope to provide it to you again in the future. Please let us know if you require any further assistance, you can contact us through your online account.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
If no ID don't bother even trying
I have tried to order from them several times now and each time I fail due to the ID verification check that's needed. I only have an expired drivers license and as don't drive anymore I won't be renewing it, also I don't have a passport as no need for one, so this has meant I am unable to order with Superdrug online Dr at all. No other forms of ID are acceptable, EVEN THOUGH IT STATES THEY HAVE OTHER OPTIONS AVAILABLE WHEN I CHECKED THIS BEFORE I PLACED AN ORDER! I get they need to check identity etc especially for medical things but in this day and age why oh why can't we just do this via another way- using my bank to verify me as I pay this way also? Or some other way. Technology is meant to help not hinder but this seems so dated now...
19 September 2026
Unprompted review
Reply from Superdrug Online Doctor
Dear Patient,
Thank you for your review.
I’m sorry to hear that you experienced issues using our services. Unfortunately, we cannot find your account with the information you provided. Please kindly submit your account information so we can look into this further.
We look forward to hearing from you.
Kind regards,
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Patient
Thank you for your feedback.
Unfortunately, I cannot advise in regards to any medical queries but I have forwarded your query to one of our doctors and they will get back to you shortly. Please keep an eye on your account on our website and if you have any follow up queries, please message them back there.
I apologise for any inconvenience caused.
Kind regards,
Ellie G
Senior Patient Care Advisor
Royal Mail not so good…
Royal Mail not so good as they didn’t give a rough time do it meant waiting in.
16 September 2026
Reply from Superdrug Online Doctor
Dear Lesley
Thank you for your feedback.
I am sorry to hear about your delivery issue, I have gone ahead and raised an investigation in to this with the courier. I have also reached out in your online account with some further information. Please review at your earliest convenience, if you require any further assistance, you can contact us there and our Patient Care Team will be able to assist you.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
Always patient with me when I order as…
Always patient with me when I order as not confident with apps
16 September 2026
Reply from Superdrug Online Doctor
Dear Suzanne
Thank you for your feedback.
We are so happy to hear that you feel supported by our teams! We are glad to know that we were able assist you in navigating our services, We look forward to maintaining this level of service and hope to provide it to you again in the future. Please let us know if you require any further assistance, you can contact us through your online account.
Kind regards
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Sarah
Thank you for your review.
We’re delighted to hear that you were pleased with the end-to-end experience. It’s great to know that everything went smoothly from ordering to delivery and that you felt supported in our communications.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Christopher
Thank you for your feedback.
It is lovely to hear that you regard our services so highly. We strive to provide a helpful and efficient experience for our patients and knowing that we were able to support you is really encouraging.
Have a lovely week ahead
Kind regards
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Abigail
Thank you for your feedback.
We are so glad to hear you regard our service as great! This is exactly the standard we aim for so this is rewarding to hear.
Have a lovely week ahead
Kind regards
Ellie G
Senior Patient Care Advisor
Great customer service
Great customer service. Delivery was quick and my orders were on time. Never have a problem
13 September 2026
Reply from Superdrug Online Doctor
Dear Aurora
Thank you for your feedback.
It is lovely to learn of your experience with us. We are committed to providing an easy to navigate service with efficient delivery so this is very encouraging to hear. We look forward to providing you with this experience again should you require our services in the future.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Graham,
Thank you for your review.
We’re sorry that you’ve encountered a small problem when using photos in the app.
I have personally reached out to you via your patient account with further information regarding this.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Patient,
Thank you for your review.
From checking your account, I can see that your request had been approved by our doctors and have since been delivered.
I have personally reached out to you via your patient account today regarding this.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
I have lost a stone in weight eating…
I have lost a stone in weight eating healthy and I am feeling so much better
15 September 2026
Reply from Superdrug Online Doctor
Dear Brian,
Thank you for the review.
Losing a stone is a milestone to be proud of, and it’s especially encouraging to hear that you’re also eating healthily and feeling so much better as a result.
We know that everyone’s journey is different, so it’s wonderful to hear that you’re finding an approach that works well for you and that you’re noticing a positive difference in how you feel.
We’re here to support you along the way so do not hesitate to reach out if you ever have any questions.
All the best!
Kind regards,
Shontae
Senior Patient Care Advisor
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