LloydsPharmacy Online Doctor Reviews 16,361

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 592 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and ease of use, often highlighting the quick response times and straightforward online consultation process. Many appreciate the prompt delivery of medication and the clarity of information provided. However, some customers experienced issues with delivery services, noting delays, lost orders, or problems with receiving their items. A few people also mentioned difficulties with the ordering process, such as limitations on explaining medical conditions or ordering multiple items simultaneously.

What people talk about most

Service

People report positive experiences with service, often highlighting its efficiency and professionalism. Many... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast and efficient... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the online consultation and... See more

Response time

Reviewers mention positive feedback about response times. Many customers highlight the quick replies from... See more

Order

Consumers find order to be ambiguous. Many customers report positive experiences, praising the easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again. However all th... See more

Rated 5 out of 5 stars

I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests... See more

Rated 5 out of 5 stars

Ordered item which Royal mail lost. Refund issued with no problems. Great customer service and support Would definitely use again. Thank you so much.

Rated 5 out of 5 stars

Consultation process was thorough and easy to follow. Review by clinician was provided quickly. Medication was received the next working day. Great service


Company details

  1. Online Prescription Medication Vendor
  2. Women's Health Clinic
  3. Online Pharmacy
  4. Pharmacy
  5. Travel Clinic
  6. Weight Loss Service

About LloydsPharmacy Online Doctor

Written by the company

LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups. As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
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1-star

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Rated 1 out of 5 stars

Expensive and unreliable!!!

It says on the website that the medication can be collected the same day. I paid £162 for the tablets, came to the pharmacy, and was told they were not in stock.
I contacted you again and asked you to find a pharmacy where I could get the medication. A few hours later, I was directed to another pharmacy, where I was again told that the medication was not in stock. I called them, and they said they couldn’t help and that the medication would only be available tomorrow.
I feel unwell, I’ve lost a working day, and I’m feeling really bad about this situation. Order nr. _5293809_1 .

26 February 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Customer,

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

Efficient all checks made and fast…

Efficient all checks made and fast delivery

26 February 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Sue,

Thank you for taking the time to share your feedback. Your positive review is greatly valued.

Kind regards,
LloydsPharmacy Online Doctor

Rated 2 out of 5 stars

Delivery below standard

Paid for next day delivery 3 days ago still hasn't arrived. Good process ordering but the delivery service is not up to standard.

25 February 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Peter,

We are very sorry to hear that you haven’t had a good experience using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

Furthermore, we have sent you a message on your patient account regarding your order and how to proceed.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, accepted quickly and efficiently an order change without issue.

24 February 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Andy,

Thank you for taking the time to share your feedback we are pleased to know that your experience has been a positive one.

Kind regards,
LloydsPharmacy Online Doctor

Rated 2 out of 5 stars

Start great, finished abysmally!

The consultation was great and went through very quickly, within 10mins. This is where it went wrong. The order was approved before the 5pm cut off date (16:30) for next day delivery. By the following day (13:00) I still had received any notification that the product had been shipped, so I followed up asking why the next day delivery target had not been met and I should’ve refunded my fee. I received a response from the customer service apologising for the delay and confirming the order will be sent out that day and they will refund the Next Day delivery charge. The following day I had still not received any confirmation that the order had been shipped, despite Evri confirming they were expecting the order. It is now the fourth day since the order was placed and I have still not received my medication. Whilst this is not critical medicine if it were I’d be in a rather difficult position of if I were reliant on the next day service. Now this could be the fault of Evri however they have confirmed that they have yet to receive the order. This is poor service

19 February 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Russell,

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

Quick and easy

The online consultation was both quick and thorough. It was easy to complete on my phone. Once completed I received a response in a few minutes with the medication being delivered less than 48 hours later even though I selected the free of charge standard delivery.

19 February 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear John,

Thank you for your 5-star review. We’re pleased to hear that you had a positive experience with our service.

Kind regards,
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

Excellent but no loyalty discount!

Excellent service as repeat customer. Shame they couldn't send me a discount code!

21 February 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Emma,

Thank you for taking the time to leave us a review. We’re pleased with your positive feedback and appreciate your suggestions for improvement.

Kind regards,
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

Recommended

Quick, simple process. Easy to access via an online account. Well pleased with the service

19 February 2026
Unprompted review

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