LloydsPharmacy Online Doctor Reviews 16,361

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 592 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, efficiency, and ease of use, often highlighting the quick response times and straightforward online consultation process. Many appreciate the prompt delivery of medication and the clarity of information provided. However, some customers experienced issues with delivery services, noting delays, lost orders, or problems with receiving their items. A few people also mentioned difficulties with the ordering process, such as limitations on explaining medical conditions or ordering multiple items simultaneously.

What people talk about most

Service

People report positive experiences with service, often highlighting its efficiency and professionalism. Many... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast and efficient... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the online consultation and... See more

Response time

Reviewers mention positive feedback about response times. Many customers highlight the quick replies from... See more

Order

Consumers find order to be ambiguous. Many customers report positive experiences, praising the easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again. However all th... See more

Rated 5 out of 5 stars

I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests... See more

Rated 5 out of 5 stars

Ordered item which Royal mail lost. Refund issued with no problems. Great customer service and support Would definitely use again. Thank you so much.

Rated 5 out of 5 stars

Consultation process was thorough and easy to follow. Review by clinician was provided quickly. Medication was received the next working day. Great service


Company details

  1. Online Prescription Medication Vendor
  2. Women's Health Clinic
  3. Online Pharmacy
  4. Pharmacy
  5. Travel Clinic
  6. Weight Loss Service

About LloydsPharmacy Online Doctor

Written by the company

LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups. As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
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Rated 1 out of 5 stars

I would like people to know before they…

I would like people to know before they enrol with the monjaro weight loss jab
Yes it works well and I did lose weight but it’s very expensive and if you miss your next order for what ever reason regards what you have already spent they will make you start again from the 2.5 jab which does not help you lose weight
It becomes very expensive as just think you have to spend months to get back where you were and they tell lies when you message them be careful people they have your pants down

18 July 2025
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear James,

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Rated 4 out of 5 stars

Very easy to apply.

Very easy to apply and get assessed.
Would be good to change the prescription from 10mg to 20mg but no option to do this

1 December 2025
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Hello Philip,

Thank you for taking the time to leave us a review. We’re pleased with your positive feedback and appreciate your suggestions for improvement.

Kind regards,
LloydsPharmacy Online Doctor

Rated 1 out of 5 stars

Evri delivery

Lloyds have been let down by Evri, I paid for next day delivery and received three days later. I received an email saying delivered on time went to the parcel shop and it was not there, then received and email apologizing for a delay all very confusing and typical of Evri.

1 December 2025
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Fraser,

Thank you for taking the time to leave us a review.   

We're sorry you've had a poor experience with us, and we're keen to resolve this. We've sent a request through Trustpilot for more information, as we're unable to locate your account with the information we currently have.    

As soon as we hear back from you, we'll do everything we can to help.   

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Rated 1 out of 5 stars

Absolutely ridiculous and a waste of my time

Absolutely ridiculous. Trying to buy threadworm treatment to use precautionary as we are a large family with young kids in school. 4 emails now I’ve sent, repetitive questions about who the treatment is for and What symptoms we are experiencing. Keep stating the same thing it’s a precautionary treatment as many people who carry worms especially children can have no symptoms. This treatment is not prescribed by a gp? You can buy it in store or off Amazon! It just happens to be cheaper from Lloyds. Why I keep having to email explaining the same thing is bizzare. Tried to call but of course was kept on hold and no answer. Hopeless. So much fuss for something I should have just got from boots-not to mention I did next day shipping and it’s now been three days and still back and forth with emails. Won’t order again.
Update. They’ve cancelled my order because apparently my requirements don’t meet the guidelines. Ridiculous.

3 December 2025
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Hannah,

Thank you for your review. We sincerely apologise for any inconvenience and frustration you have experienced.

Based on the details you’ve shared, this does not relate to our service, as we do not provide this treatment through LloydsPharmacy Online Doctor. If your order was placed via Lloyds Pharmacy (the retail service), you will need to contact their customer support team directly, as they will be best placed to assist you.

Kind regards,
LloydsPharmacy Online Doctor

Rated 1 out of 5 stars

No delivery, no customer service, no help

Ordered a perscription and paid for next day delivery, that was 7th Nov, it is now 27th nov, money paid no delievery. When contacting Lloyds they simply forward to their partners. Not good enough, my purchase is with lloyds not their partner company, so why am i having to go backwards and forwards with no solution and still no delivery. £50 down and next day delivery payment wasted.
Avoid this company and go to Boots.

27 November 2025
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Mark,

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

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