Onlinecarparts - Great Britain Reviews 

Ordered parts on 2 February and when they arrived there was big hole in box and 2 wheel bearings were missing and 2 wishbone were wrong size . I informed them and they sent me a return slip for wishbones and bearings so I sent wishbone back with note attached to receipt asking for replacement wishbones and that the bearings were not delivered. A week later they refunded me for wishbones so I messaged them and they said they couldn't refund bearings because I hadn't returned them. I informed them again that bearings hadn't arrived and I wanted wishbones replaced, he said he could do that and sent me a pay link for wishbones so I paid. A week later they have emailed me saying they won't send wishbones until I have paid for wheel bearings again and another email saying they will send return slip for wheel bearings. So I have now paid for wishbones and wheel bearings about £100 and after 5 weeks still no closer to getting them.

I ordered a part for my vehicle, entered the registration number and the part supplied was for a left hand drive not right hand drive. I am now expected to pay £8.20 to return an item that was delivered wrong

Prompt delivery , right item

Veeeeeeery long time to receive my parcel . Now I'm stuck without Mot ... I order my parts 8/feb first parcel disappeared in Evri . Waiting for next one .. guys you hould to change delivery company!!

This part was delivered very quickly. It was packaged very securely and arrived in its original box in its brand new condition. Although I have not fitted it yet I am confident that it will work as it is supposed to. Overall a great transaction.

I provided the VIN. They checked the correct parts for the vehicle. I received options, made my choice paid and they delivered. Parts are fitted and van in fixed. Can't ask for any more.

Speedy delivery, part was spot on . Excellent experience

My car parts came nice and safe quick delivery thank you 😊 will do shopping again

Good price for I assume a quality part. Was going to fit driveshaft today. But lost my locking wheel nut key. Job for the weekend now.

delivered what was ordered in a good time.

Edit- company contacted me after complaint and told me that I didn't have to send back the wrong part and refunded me. Couldn't ask for more in fairness- would use again on that basis.

Original review. Sent wrong part, described as fitting did not. Now I have to go through the neck-ache of sending it all back before they give a refund. The part that thay now say I need is not in stock. Expensive and annoying waste of time. As ever, they take your money instantly, make you wait 5 days for your (wrong) part now I have to wait for them to hand my money back.

It was easy and fast to order parts, only problem is taking weekend into consideration when ordering

Always good value and reliable service.

Have used on-line car parts many times. Great prices,quality productsand with "safe order" returns are easy if required.
Delivery can be slow, so order in plenty time, but the money saved is worth the wait.
I highly recommend this supplier.

VERY easy to order and considering the distance that the order had to travel it was extremely fast . I have used your other branch of the company and they were exactly the same. Fast really good prices with exceptional choices of items.
Strange though that the other part of the company didn’t seem to stock one of the belts . But brilliant service

Item was as described, reasonable price & arrived quickly. The small item could have been posted in a small Jiffy bag through my letterbox but instead came in a 26cmx26cm x14cm box for which I was charged circa £8.40 postage? The Evri delivery guy kindly left the said parcel on my doorstep for everyone to see as I was not in! Luckily I returned in time to retrieve it ( I was Not a happy bunny ). I gave Evri negative feedback..
The sales team contacted me later ( com's very good) to discuss a resolution & look into the logistics of my purchase & perhaps come up with a better solution for small items & also gave me a discount voucher for my next purchase!
I am very pleased with my initial purchase & can recommend this company as a customer caring supplier who I will be using again.

Parts delivered quickly and securely.
Parts great quality and fitted perfectly.
Data Logged DPF Pressure Sensor and functions correctly.
Thanks.

From the time I made the order to having it delivered everything went very well

Dear Onlinecarparts, I'm writing this on Monday the 19th January 2026, rather than when I received my order - the order number being ;- 1 4 5 9 5 5 3 8 5 with my Customer number :- 1 8 0 6 5 0 9 3 2.
The order was for Brembo Prime FRONT Brake Pads... and I received the REAR.
I haven't felt to need to inform yourselves of this error. ( A ) Because I didn't need them immediately, plus ( B ) I will eventually need Rear Brake Pads at some time in the future. So I need some actual, correct FRONT pads for my;- " Mazda3 2.0 e-Skyactiv X MHEV [186] Sport Lux (First registered 30/06/2021)
On the packaging of the box, the number of the REAR Pads is:- P 49 065.
On the packaging of the box, there is section containing a tiny illustration of a side profile of a Mazda Car , with that profile illustration being split into two halves, plus each half having a box relating to each half.
But this Brembo box is NOT a tick-box. It is a CROSS box. This box including the four pads is made in Italy. There is a CROSS , not a TICK, in the box relating to the FRONT of the car. This cross signifies that the pads are not for the Front of the Car. ( & therefore, they are for the Rear )
I will wait for you response to this message, my mobile number for texts calls back being 07443771283.

- before proceeding with any fresh order.
Whilst I appreciate that here in the UK we use & call them 'tickboxes' ( & myself being English- can see the logic of a 'positive' angle to that approach -rather than the 'negative' approach the Italians seem to favour ). - I would have thought that your staff would know about the idiosyncrasies of other nations in relation to the import & application of 'consumable' car parts. Still - we're all on some kind of learning curve aren't we?

Regards,
Noel Salt

Ordered an intercooler hose that came with only one jubilee clip to attach it, not two. I raised this and was told it isn’t supplied with clips and the pictures are for illustrative purposes only, so will not be refunding or replacing the item and I’ll have to return at my own cost. Brilliant. Their reason was also that the clips aren’t actually mentioned in the description, fair enough, they weren’t, there isn’t really any description, but they were pictured, so it’s reasonable to expect them. And I did still receive one clip… they clearly did intend to supply them. Hose was alright quality like any other out there, but why not just buy from one of the many better alternative companies if they carry on like this over a £1 clip.