I didn't realise bit was auto doc as I probably wouldn't have bought it as last time from autodoc took a long time for delivery over a week but I was pleasantly surprised when it was delivered the fol... See more
Company replied
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Review summary
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Highly recommend, great prices. Although parts came from Autodoc, they were so much cheaper than Auto doc’s website! Fast delivery, as described and well packaged! Will definitely be using them again... See more
Company replied
Ordering a replacement starter motor was problem free. Site was easy to navigate. Price was better than expected. New motor fitted and does the job. Delivery was ok, but I learned that despatched doe... See more
Company replied
Wow what brilliant service needed a egr valve.with cooler for vw crafter beat all the motor factors hands down super efficient. Well packaged.will definitely be ordering all my motor parts from this c... See more
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Company details
Information provided by various external sources
Onlinecarparts.co.uk is an online store of all widespread and rare car parts. Be sure that on the site onlinecarparts.co.uk you buy the most qualitative car parts of well-known car parts makers. Our partners and supplies are such car parts makers, as Bosch, Beru, Sachs, Luk, Hella, Valeo, Febi Bilstein, TRW, Ate, K&N, Metzger, and many others. On the site onlinecarparts.co.uk it is very easy to find all car parts that are in stock. Even inexperienced car owners will be able to find necessary car part and order it.
Contact info
4.2
Great
2K reviews
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spot on came on time
21 April 2026
Reply from Onlinecarparts - Great Britain
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards, Onlinecarparts Team
Yes good cominication good quality…
Yes good cominication good quality parts will use again brian
22 April 2026
Reply from Onlinecarparts - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards, Onlinecarparts Team
Reply from Onlinecarparts - Great Britain
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards, Onlinecarparts Team
The parts were as described
The parts were as described. The prices were well below those of local suppliers. Delivery could have been quicker - 6 days.
21 April 2026
Reply from Onlinecarparts - Great Britain
Hello!
Thank you for your high rating ⭐ We’re thrilled that you’re happy with your purchase 🚗💨 We’ll keep working to earn your full satisfaction next time 💯💫
Best regards, Onlinecarparts Team
Reply from Onlinecarparts - Great Britain
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards, Onlinecarparts Team
Very fast delivery.
The radiator arrived the day after ordering, and is the correct radiator for the car.
20 April 2026
Reply from Onlinecarparts - Great Britain
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards, Onlinecarparts Team
Excellent prices - Quick delivery.
Excellent prices, I needed a new brake vacuum pump and spoke on their website chat to be sure it was in stock before ordering which it was so ordered 13th and arrived on 17th.
Quality part and will certainly use again.
Thanks
13 April 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello Kev!
Thank you for your kind words and appreciation of the quality of our work🧡.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards, Onlinecarparts Team🔧🧰
Reply from Onlinecarparts - Great Britain
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards, Onlinecarparts Team
A very disappointing experience and I…
A very disappointing experience and I will definitely not buy from online car parts or autodoc again, when I ordered it clearly said parts in stock delivery 1.2 days.l, does not provide information about delivery, Tracking no, a correct delivery estimate. I ordered 5 days ago and only today they gave dispatch and it still takes at least a week for the order to reach me in the meantime I am sitting with the car in the garage and spending money. They did not give me any email to confirm my delivery, that they gave dispatch. I gave them an email to ask what is happening to which they tell me they are sorry but today they gave dispatch and that it takes about 6 more days max delivery. I paid extra for delivery. So avoid them they are unserious and careless with their customers. I'm back with a response to what online carparts wrote to me. The payment was made on 09.04.25 Around 12 o'clock and the confirmation that the payment was made came immediately. So if the payment was confirmed I should have received an email with dispatch and dispatch. And to receive the Tracking number and the rest of the information,, or maybe the 2nd day but nothing. 4 days have passed and I haven't received any message, email, I checked, I had to write myself and wait for a response, another wasted time. If the delivery time is not 1.2 days as it said when I placed the order but is 3.4 days, put the correct information on the website, updated. I paid £ 8.45 for delivery and that means that this order must arrive on time, it is a fairly large amount especially when the goods do not arrive on time. What I'm saying is that you don't update the website, you don't communicate with customers after they place an order, you don't provide real and true information. Everything I say I can prove, I show. It's been 4 days since you sent the dispatch, I say that's a lot. With a simple sorry I don't change my mind and you don't help me, I'm sitting with the car in the garage and waiting for the parts from you for at least another week. Who pays for your mistake? I understand when mistakes occur but there must be communication and that's how they can be solved. I hope we can solve something and you can correct these mistakes. Have a nice day
9 April 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello Mihai-Dan,
We are sorry to hear that you are not satisfied with our delivery times.
Please be informed that we don’t promise 1-2 days delivery. It is stated on our website that items with availability status are sent within 1-2 working days after the receipt of payment. The delivery time to the UK — 3-4 business days.
We always send system letters with the tracking information. Please check your spam box or check if the email in your order is the correct one.
Please note, that we don’t have any option to pay extra for delivery. Most likely you mean Safe Order option. This option allows you to return within 200 days.
Please contact us at trust@onlinecarparts.co.uk with you order's details.
We will help you and check all the situation.
Best regards,
Onlinecarparts team
Reply from Onlinecarparts - Great Britain
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards, Onlinecarparts Team
Easy to order prompt delivery and all…
Easy to order prompt delivery and all for a reasonable price
13 April 2026
Reply from Onlinecarparts - Great Britain
Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards, Onlinecarparts Team
Terrible returns policy and customer service
I put my reg number in the website to ensure I got the correct car part however when it arrived it didn’t fit. I have to pay for the delivery costs to return the items as well as paying for the cost of delivering the item in the first place. The delivery costs in total are around £20 and the item costs £20. You can’t get in touch with anyone easily so the customer service is terrible.
13 April 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Dear Customer! We are sorry for not meeting your expectations. Please be informed that we recommend selecting the parts by the OEN. OEN verification gives you almost 100% guarantee that you are ordering the exact part you need. But we would be very grateful if you could give us a chance to check the situation. Please, contact us at trust@onlinecarparts.co.uk and specify more details in regard to the issue that occurred. We'll be glad to sort everything out for you. Best Regards, Onlinecarparts Team
Absolutely shocking service
Absolutely shocking service. Ts and Cs state in stock parts dispat hed within 2 working days, mine wasnt dispatched until over a week later.
Contacted customer service and asked for update, was told my details were wrong (they werent) and ignored. 9 days later my parts havent arrived still. Dont bother, they cant communicate and dont hold stock in the UK.
11 April 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello Aaron, We are sorry to hear you faced any inconvenience. Our quality control manager will look into the issue that occurred and get back to you in the shortest term. Best Regards, AUTODOC Team.
Reply from Onlinecarparts - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards, Onlinecarparts Team
Part was just what I needed.
Part was just what I needed and was a good price. Delivery was pretty quick considering it was ordered just before a bank holiday. Paid extra to cover a returns policy but not needed.
9 April 2026
Reply from Onlinecarparts - Great Britain
Hello John 🕊️!
Thank you for your positive feedback!
Best regards, Onlinecarparts Team🔧✨
Reply from Onlinecarparts - Great Britain
Hello Jason!
Thank you very much for your kind words🌟.
We will continue to delight you with high-quality service.
Best regards, Onlinecarparts Team🚗💨
Fake UK company.
Ordered from them as it was a co.UK site assuming that I would it would be a UK company. At checkout I opted to pay the extra for a courier delivery as the part was urgently needed. The part was dispatched the next day but 2 days later it still hasnt been receieved by the courier. I eventually got hold of an agent only to be told its in international shippihg as they are not a UK company dispite being a co.uk site and that they dont do fast shipping despite the extra postage option at checkout. Very very annoyed as this is an urgently needed part, I specifically did not want a non uk company and then I am told the extra postage was a con!
8 April 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hi AlysMc!
We are sorry to know that you left unsatisfied with our company.
The information about us is available on our website in Company information section:
https://www.onlinecarparts.co.uk/company.html
The information about delivery is available in Delivery section on our website:
https://www.onlinecarparts.co.uk/shipping.html
We don't offer express delivery and we do not charge extra for a courier delivery. Please clarify where did you get this information? This information is not about our store.
Please contact us at trust@onlinecarparts.co.uk. We will be happy to answer your questions and help you.
Best regards,
Onlinecarparts team
Reply from Onlinecarparts - Great Britain
Hello Duncan!
Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
Onlinecarparts Team🚗💨
Reply from Onlinecarparts - Great Britain
Hi!
This positive review is a real joy for the whole team🧡. Thanks for noting our work!
We'll strive for even greater heights in service.
Come by more often!
Warmly, Onlinecarparts Team🚗💨
Giving value for money and providing an…
Giving value for money and providing an excellent service.
1 April 2026
Reply from Onlinecarparts - Great Britain
Hello Chris!
Thank you very much for your feedback and wonderful rating. We will continue to work only for 5 stars! Best regards, Onlinecarparts Team🧡
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