I didn't realise bit was auto doc as I probably wouldn't have bought it as last time from autodoc took a long time for delivery over a week but I was pleasantly surprised when it was delivered the fol... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Highly recommend, great prices. Although parts came from Autodoc, they were so much cheaper than Auto doc’s website! Fast delivery, as described and well packaged! Will definitely be using them again... See more
Company replied
Ordering a replacement starter motor was problem free. Site was easy to navigate. Price was better than expected. New motor fitted and does the job. Delivery was ok, but I learned that despatched doe... See more
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Wow what brilliant service needed a egr valve.with cooler for vw crafter beat all the motor factors hands down super efficient. Well packaged.will definitely be ordering all my motor parts from this c... See more
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Company details
Information provided by various external sources
Onlinecarparts.co.uk is an online store of all widespread and rare car parts. Be sure that on the site onlinecarparts.co.uk you buy the most qualitative car parts of well-known car parts makers. Our partners and supplies are such car parts makers, as Bosch, Beru, Sachs, Luk, Hella, Valeo, Febi Bilstein, TRW, Ate, K&N, Metzger, and many others. On the site onlinecarparts.co.uk it is very easy to find all car parts that are in stock. Even inexperienced car owners will be able to find necessary car part and order it.
Contact info
4.2
Great
2K reviews
Asks customers to review
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Reply from Onlinecarparts - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
Onlinecarparts Team
Correct item was delivered very quickly
3 July 2026
Reply from Onlinecarparts - Great Britain
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards,
Onlinecarparts Team
Reply from Onlinecarparts - Great Britain
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
Onlinecarparts Team
great price and fast delivery
29 June 2026
Reply from Onlinecarparts - Great Britain
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
Onlinecarparts Team
Everything was as explained on the item…
Everything was as explained on the item and very helpfull and price was good
25 June 2026
Reply from Onlinecarparts - Great Britain
Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards,
Onlinecarparts Team
Great price
Great price
Delivery time could of been better.
Plus evri was used as courier, and the tracking information wasn't accurate.
23 June 2026
Reply from Onlinecarparts - Great Britain
Hello!
Thank you for your feedback 🕊️ We’re glad to see that our service and products were highly appreciated 🚗💨 We’ll continue improving to impress you even more in the future 🤝💛
Best regards,
Onlinecarparts Team
Reply from Onlinecarparts - Great Britain
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
Onlinecarparts Team
The item was as expected
The item was as expected, would have been 5 star but took so long in shipping .
The quality is great and so was the price I would use again.
26 June 2026
Reply from Onlinecarparts - Great Britain
Hello Ronald Blight!
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you were satisfied with the quality of the product and found it to be good value for money. It is also great to know that you would choose to shop with us again.
At the same time, we sincerely apologize that the shipping took longer than expected. We understand how important timely delivery is, and your comments have been noted as we continue working to improve our delivery service.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Onlinecarparts Team
Reply from Onlinecarparts - Great Britain
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
Onlinecarparts Team
Order was fine thanks
25 June 2026
Reply from Onlinecarparts - Great Britain
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
Onlinecarparts Team
quick ordering system however rather…
quick ordering system however rather long delivery time which was a great shame
25 June 2026
Reply from Onlinecarparts - Great Britain
Hi!
Thank you for your feedback 😊 We’re happy that you're satisfied with your order and the quality of our service 🚚✨ We always strive for perfection and want your experience to be the best 🛠️💫
Kind regards,
Onlinecarparts Team
Based in Germany
Based in Germany, despite the site being covered with "UK" and only listing a UK trading address. Once you order, THEN you find out your parts are coming from Germany, will arrive on '????" and there's nothing you can do about it under any circumstances except wait and be fobbed off by customer services.
Then they'll send a condescending reply stating "We don't hide anything" when they're a German company with a 'co.uk' domain and their shipping policy is about 12 clicks deep on their site. Also, I could not find ONE mechanic who would touch anything with their logo on. I returned all of my order about 12 days ago and have still yet to receive my refund. I also ordered 4 bulbs, all of the wrong models were shipped to me.
And while I'm here responding to their response to my review, I'll just add on that this "International" company, who "Doesn't hide anything" about the fact they're shipping from overseas, sent me a Left-Hand drive steering rack for a right-hand drive car. Fortunately, they packaged it so badly it was completely destroyed in transit. Otherwise, they would have refused the return, saying that I ordered the wrong part. So the 2 instances of dishonesty from them actually cancelled each other out! This is the one benefit I can see to ordering from OnlineCarParts.co.uk or as they're actually known, Autodoc.
22 June 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello MG,
Thanks for your feedback.
The information about our company is available on our website: https://www.onlinecarparts.co.uk/company.html
We don't hide anything.
Order processing time is 1-2 working days and then order is sent.
The delivery time to the UK is 4-7 working days.
Please contact us at trust@onlinecarparts.co.uk with you order's details.
We will help you and check all the situation.
Best regards,
Onlinecarparts team
❌ Absolute Nightmare: Incorrect Parts, Hidden Autodoc Link & Missing Refund!
Rating: ⭐☆☆☆☆ (1/5 Stars)I had an absolutely terrible experience with Onlinecarparts.co.uk and strongly advise everyone to stay clear of this website. I placed an order (Order ID: 169911490) totaling £356.79 for a complete set of front and back brake pads and rotors, making sure to use my vehicle registration number to guarantee fitment. I had no idea this company was just a front for Autodoc until after checkout, and the transparency issues only grew from there.The entire process was an absolute disaster from start to finish. It took over eight working days just for the delivery to arrive, and despite using my registration number, the parts they sent were completely incorrect and useless for my car. I sent the items back immediately, but the return process has been a complete joke. It has now been over eight working days since the return, and they have only issued a partial refund of £124.96. They are still holding £231.83 of my money for absolutely no reason.This is a ridiculous and unprofessional way to run a business. I wish I had taken the negative online reviews seriously beforehand because they are 100% accurate. I am now forced to have my bank intervene to get my remaining money back. Never ordering from here again, and I will never suggest this website to anyone.
17 June 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hi Sanjay!
Thank you for your review. We sincerely regret the delay in your refund. Typically, after receiving the item at our warehouse, it takes 1–14 days for unpacking, checking, and processing the return.
We have thoroughly investigated the issue you raised and are pleased to confirm that it has been successfully resolved.
If you have a moment, please let us know how we did.
Your comments are very valuable to us!
Sincerely,
Onlinecarparts team
Utter garbage avoid at all costs.
Utter garbage avoid at all costs.
I ordered a very specific car battery and they sent a motorbike one instead before insisting on this ludicrously long winded returns process which today has been going over three weeks. They have my item I returned, yet keep asking me the same questions and saying it will be another three weeks. Honestly avoid these at all costs. I have ended up paying slightly more from a main dealer for part i needed but at least they are trustworthy. I genuinely think this is a scam website and have now opened a dispute with them via my bank for fraud.
24 June 2026
Unprompted review
Reply from Onlinecarparts - Great Britain
Hello BEN WILDMAN!
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your experience and understand your frustration regarding the incorrect item received and the time taken to process the return. Please accept our apologies for the inconvenience caused.
We take comments such as yours very seriously and would like the opportunity to review your case in detail. To allow us to investigate the matter thoroughly and provide you with an update, we kindly ask you to contact us by email at trust@onlinecarparts.co.uk and include your order number.
We appreciate your feedback and hope to have the opportunity to address your concerns and assist you further.
Best regards,
Onlinecarparts Team
Reply from Onlinecarparts - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
Onlinecarparts Team
no customer service
no customer service.
you cannot talk to anyone only through live chat which after 20mins of waiting disconnects you and doesn't get back to you. ordered discs and pads and gave reg number so get the parts right. click what i wanted and they sent me wrong parts. trying to get return label is pathetic. webchat on Saturday said will receive in 2 days and still waiting. how long does it take to send an email for me to print out. BY the way this is uk side of AUTODOC who are just as bad. German engineering great, German customer service pathetic.
20 June 2026
Unprompted review
Waited too long
I got what I requested and paid for. The only issue really was the lengthy wait I had in receiving it. However, the company has since admitted their error and have kindly recompensed me with a voucher toward any further purchase.
18 June 2026
Reply from Onlinecarparts - Great Britain
Hello Will Chandler!
Thank you for taking the time to share your experience with us.
We are pleased to hear that you received the parts you ordered and that we were able to resolve the situation to your satisfaction. We sincerely apologize once again for the longer-than-expected delivery time and appreciate your patience and understanding throughout the process.
We are glad that the voucher we provided as a gesture of goodwill reflected our commitment to making things right. Your feedback is greatly appreciated and helps us continue improving our service.
Thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Onlinecarparts Team
Highly recommend
Highly recommend, great prices. Although parts came from Autodoc, they were so much cheaper than Auto doc’s website! Fast delivery, as described and well packaged! Will definitely be using them again if I need anything
15 June 2026
Reply from Onlinecarparts - Great Britain
Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards,
Onlinecarparts Team
Reply from Onlinecarparts - Great Britain
Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards,
Onlinecarparts Team
Good value and good service
16 June 2026
Reply from Onlinecarparts - Great Britain
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
Onlinecarparts Team
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