Lost Money even with FDIC Insured. I put my money seeing Juno bank, not Evolve, not Synapses . Juno team does not own the burden. Evolve Bank does not give proper reasoning. Synapsys bank is out somew... See more
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See what reviewers are saying
One of the best digital banking platforms on the market! They’re some of the few that integrate plaid connectivity along with crypto currency purchases and trading. I would recommend hands down! The o... See more
Ive tried MANY other options...and this is the Best Bank/Crypto/Web3 App currently (2023) due to having everything available in all othrt similar apps but with LESS FEES, GREAT PERKS, and MANY OTHER... See more
great Costumer Service, very helpful and looks like there are real people behind . Also love the process of bring fiat money in and buying & withdrawing. Very special in this crazy financial wor... See more
Company details
Written by the company
Juno (previously OnJuno) is a crypto friendly banking platform that lets you earn, invest and spend both your cash and crypto from one powerful checking account.
Contact info
1390 Market Street, 94102, SF, United States
- +1(415)-969-5775
- hello@juno.finance
- onjuno.com
You should know
3.7
Average
641 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were helpful
28 June 2023
Unprompted review
I know you guys are busy, got the answer late, but I love Juno
I like Juno, easy operate,
27 June 2023
Unprompted review
Can't sell on the juno platform
I tried to sell my crypto and got a message saying i don't have enough funds.
Seriously?
NEVER buy crypto on their platform. The spreads are terrible and you CANT sell what you've bought...
I've included the transaction IDs so you can know this is a real issue:
64993585ef8680029ff89a48
6499339cef8680029ff89691
6499334f1f699224acd8d084
I was able to sell AFTER editing the price, but that left me with 0.11 cents worth of crypto, which I can't sell because the platform minimum sale is $1...truly unbelievable...
26 June 2023
Unprompted review
Reply from Juno
Hello,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job.
We are sorry to hear that your impression of our services was not a more positive score. We do sincerely apologize here. Our customers are the heart of our business and we understand you’re feeling disappointed.
Please know we’d like to make this right. We would really welcome the opportunity to speak to you further about your experience so we can get a better understanding of your concerns. Please reach out to us at hello@juno.finance at your earliest convenience. Thank you, again for taking the time to share a review with us.
Regards,
Team Juno
Raj was awesome
Raj was quick and helped me thru my issue quickly and effortlessly
21 June 2023
Unprompted review
I’m loving Juno so far
I’m loving Juno so far! I didn’t expect it to be this useful for me, great service!
17 June 2023
Unprompted review
Worst customer service
Worst customer service. Phone number always goes to voicemail and no one responds during the chat in real time.
15 June 2023
Unprompted review
Reply from Juno
Hello,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job.
We are sorry to hear that your impression of our services was not a more positive score. We do sincerely apologize here. Our customers are the heart of our business and we understand you’re feeling disappointed.
Please know we’d like to make this right. We would really welcome the opportunity to speak to you further about your experience so we can get a better understanding of your concerns. Please reach out to us at hello@juno.finance at your earliest convenience. Thank you, again for taking the time to share a review with us.
Regards,
Team Juno
Great service, as always
I've been a Juno user for about a year. Rarely do I have an issue but the few times that I've needed to contact support, they've always been great. This time was no exception.
12 June 2023
Unprompted review
This bank is great
The company and the employees are wonderful its a good bank to have
7 June 2023
Unprompted review
Why was my account closed
Why was my account closed? This is scam 😡 I opened account with you and verified my account. On depositing money on the account they said my Juno account has been closed. I need to recover my account back please.
27 May 2023
Unprompted review
Juno currently is holding eight…
Juno currently is holding eight thousand dollars from me for a week now. They say their crypto partners disabled my account with eight thousand of bitcoin in it. I keep being told on chat to give it 24 hours and they will have it fixed theres no actual way to speak with anyone at all. I would not use them at all at this point i feel like they stole from me 100%. if this is ever fixed i will come back and update my review as of now i would advice no one use them
28 May 2023
Unprompted review
Reply from Juno
Hello,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job.
We are sorry to hear that your impression of our services was not a more positive score. We do sincerely apologize here. Our customers are the heart of our business and we understand you’re feeling disappointed.
Please know we’d like to make this right. We would really welcome the opportunity to speak to you further about your experience so we can get a better understanding of your concerns. Please reach out to us at hello@juno.finance at your earliest convenience. Thank you, again for taking the time to share a review with us.
Regards,
Team Juno
I need to update phone number to…
I need to update phone number to 6292512208 I no longer have same number
7 June 2023
Unprompted review
Best customer service ever.
Wonderful customer service. The young lady that helped me Anoushka answered every question all of my needs. Greatest customer service ever.
3 June 2023
Unprompted review
Reply from Juno
Hello,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job.
We are sorry to hear that your impression of our services was not a more positive score. We do sincerely apologize here. Our customers are the heart of our business and we understand you’re feeling disappointed.
Please know we’d like to make this right. We would really welcome the opportunity to speak to you further about your experience so we can get a better understanding of your concerns. Please reach out to us at hello@juno.finance at your earliest convenience. Thank you, again for taking the time to share a review with us.
Regards,
Team Juno
June is good thank you very much for…
June is good thank you very much for having me back to juno
1 June 2023
Unprompted review
Customer support is non-existent
6/28/23: I am currently unable to log into my account for no reason. Juno keeps sinking to new lows.
Customer support is non-existent and full of people who lack common sense. They promise to resolve issues in a timely fashion, and they never do. I'm currently locked out of my account due to a "VPN issue" (which is not even on) and it's been more than 48 hours since they replied.
Add to the fact that 5% cashback on specific merchants often is not added and you have to ask chat to do it, and even that takes time.
There's no urgency, and they shove every kind of crypto in your face.
29 May 2023
Unprompted review
Reply from Juno
Hello,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job.
We are sorry to hear that your impression of our services was not a more positive score. We do sincerely apologize here. Our customers are the heart of our business and we understand you’re feeling disappointed.
Please know we’d like to make this right. We would really welcome the opportunity to speak to you further about your experience so we can get a better understanding of your concerns. Please reach out to us at hello@juno.finance at your earliest convenience. Thank you, again for taking the time to share a review with us.
Regards,
Team Juno
I would love for the app to allow me to…
I would love for the app to allow me to give my information. Just kicks me out.
22 May 2023
Unprompted review
Reply from Juno
Hello,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job.
We are sorry to hear that your impression of our services was not a more positive score. We do sincerely apologize here. Our customers are the heart of our business and we understand you’re feeling disappointed.
Please know we’d like to make this right. We would really welcome the opportunity to speak to you further about your experience so we can get a better understanding of your concerns. Please reach out to us at hello@juno.finance at your earliest convenience. Thank you, again for taking the time to share a review with us.
Regards,
Team Juno
You could be taking your life of your…
You could be taking your life of your hands opening this account. I just opened my account about 10 days ago and they’ve already locked it up for “my security”
At 1:33 AM on a Saturday night/Sunday morning….they have every penny that I had locked up, so I am unable to buy groceries or my life-saving medication, as I am disabled.
How is this possibly legal? I’m going to call Evolve Bank and Trust and Mastercard but for some reason I fear they won’t do anything for me in time- and I will run out of medication without any money. Then my next trip will be to the hospital…..if I’m lucky.
UPDATE AFTER JUNO REPLY 06/28/2023
They don’t answer their support, so I’m not going to bother emailing them, they shut my account down with no explanation, with my money locked in it and sent me a check two weeks later….do not, do not, do not open this account they will lock up your money, no matter what-they don’t answer their support. They don’t answer any questions they won’t help you and they will lock up your account and you won’t get your money until they feel like sending it to you in a check. I’m lucky I didn’t die after not getting my medication on time stay away from this horrid company.
20 May 2023
Unprompted review
Reply from Juno
Hello,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job.
We are sorry to hear that your impression of our services was not a more positive score. We do sincerely apologize here. Our customers are the heart of our business and we understand you’re feeling disappointed.
Please know we’d like to make this right. We would really welcome the opportunity to speak to you further about your experience so we can get a better understanding of your concerns. Please reach out to us at hello@juno.finance at your earliest convenience. Thank you, again for taking the time to share a review with us.
Regards,
Team Juno
I always get helped right away and no…
I always get helped right away and no run around. It's simple
19 May 2023
Unprompted review
WARNING: AVOID JUNO AT ALL COSTS
I was using Juno for several months until a technical issue which occurred on May 4th, 2023. The issue involved them accidentally depositing excess cryptocurrency into multiple user's accounts. I received an email the next day from Juno threatening legal action if users withdrew the excess funds and that it would be addressed immediately.
When I logged into my account, I received a message stating its "paused" and I can't even access my own checking account funds or cryptocurrency. I never withdrew the crypto they accidentally deposited.
It's now been OVER 10 DAYS and I'm unable to pay my bills or access my own money. I can't get a hold of anyone other than a generic message that someone will contact me. I'm about to take them up on their legal action at this point and will be filing complaints with their banking partner and consumer protection agencies.
Others have posted reviews and messages on Twitter with the same issue. If you value your hard-earned money, AVOID JUNO AT ALL COSTS. At this point, I am considering this theft of funds and I can't even get a response from them.
5 May 2023
Unprompted review
Reply from Juno
Hello,
Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we’re doing a great job.
We are sorry to hear that your impression of our services was not a more positive score. We do sincerely apologize here. Our customers are the heart of our business and we understand you’re feeling disappointed.
Please know we’d like to make this right. We would really welcome the opportunity to speak to you further about your experience so we can get a better understanding of your concerns. Please reach out to us at hello@juno.finance at your earliest convenience. Thank you, again for taking the time to share a review with us.
Regards,
Team Juno
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