Absolutely excellent! Moving house, sorting bills, taking meter readings can be very stressful - using One Utility Bill has lifted a heavy burden. The staff have been very friendly and helpful... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke to Laura who took me through the different packages on offer from one utility bill. Job well done is all I can say..she gave me no pressure to sign on like any other representatives selling/ma... See more
Company replied
We have been using One Utility Bill over the last year and have found the service incredibly convenient. We are moving house soon, and thankfully, the process has been super easy thanks to Tim Mirsade... See more
Company replied
Joshua was excellent! He was very helpful, kind and patient. He explained everything clearly and sorted my package perfectly with a refund. I had no more payments and broadband until 2027. Great cust... See more
Company replied
Company details
Written by the company
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Contact info
Media Exchange 5, 0191 622 0102, Coquet Street, United Kingdom
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4.7
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alexandria
Alexandria , was a very helpful person over the phone that gave me the right advice when I was in a stressful situation !
4 August 2026
Unprompted review
Reply from One Utility Bill
Hi Courtney,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Alexandria was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Victoria was extremely helpful and…
Victoria was extremely helpful and super friendly over the phone, helping me sort everything I needed to very efficiently. Thank you!
3 August 2026
Unprompted review
Reply from One Utility Bill
Hi Bronte,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Victoria was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Polite.friendly .Helpful.
3 August 2026
Unprompted review
Reply from One Utility Bill
Hey Linda,
Thanks for the great review!
Its great to hear you thought so highly of the service you received.
Don’t forget you can use our refer a friend feature in your dashboard and earn cashback for any successful referrals you make! If there is anything else we can help you with do not hesitate to let us know
Thanks,
One Utility Bill
Reply from One Utility Bill
Hi there,
It is truly wonderful to read reviews that our customers leave, thank you for taking the time to write us one.
Don’t forget not only do we have a fantastic team but great tools to manage your package all from your customer dashboard!
Have a great day
One Utility Bill
Very little proactive updates
I can't reply to your response to my first review so I'll write a new one. Just for your information, the outage is still not resolved after nearly one week and I have no broadband and unable to work from home which is impacting my job.
Your support team does not proactively update me. I have to ask constantly for updates. I was sent an email on Friday, after I posted this review, (which is what I think ultimated prompted you to get your act together and message me) saying that the outage would be resolved on Saturday at 2:27. It was not. I didn't receive any further updates and I had to phone again later on Saturday to report that it was still not working. The person said I would receive an update first thing Monday morning. Yet again no response, I had to message on the online chat too to be told "Sorry, we have no update, we've waiting on our broadband team for an update". Brilliant - that really doesn't help me at all. You really need to think hard about improving your updates to customers who have technical issues.
3 August 2026
Unprompted review
Reply from One Utility Bill
Hi Simon,
Thank you for reaching out! I am very sorry for the ongoing loss of your broadband service and the impact this has had on you.
I can confirm our team has been actively looking into this issue with your Broadband Supplier. To clarify, the Saturday time of 2:27 PM was an estimated target date and time provided by the Broadband Supplier for resolution. Because the fault was unfortunately not resolved by the supplier on that date, we reached out to them directly and arranged a new fault appointment. You should have received an email with the details regarding this new appointment.
Going forward, I will be personally monitoring this case and have set reminders to check in on its progress regularly. I will be in touch directly as soon as there is an update to share.
Once again, please accept my sincere apologies for the frustration, lack of updates, and disruption this situation has caused.
Thanks
One Utility Bill
One utility were super helpful
One utility were super helpful, easy to contact and very fast at sorting things out for us.
3 August 2026
Unprompted review
Reply from One Utility Bill
Hi Taylor,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Me and my partner move in together in…
Me and my partner move in together in our first home and we didn't know how to go with one utility bills was so helpful and put all bills into one for us and was helpful with all enquiries and help set up the director and we could choose when we could pay this monthly and customer services are very polite friendly and very helpful when inquiring about your bills
30 April 2026
Unprompted review
Reply from One Utility Bill
Hi Kelly,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
That my bills are paid for and i dont…
That my bills are paid for and i dont have to worry about what I use
1 August 2026
Unprompted review
Reply from One Utility Bill
Hey Lee,
We are so glad to hear that we can take the ease out of your utility management! It is what we strive to achieve.
If you have any questions, ever, you can access our full FAQ’s or raise a ticket straight from your customer dashboard!
If you have any feedback on how we can improve our service, you can pop us an email anytime!
Thanks,
One Utility Bill
Heather was very helpful getting my…
Heather was very helpful getting my Internet situation resolved as quickly as possible. My only issue is that I can't use my own modem and router equipment and have to use the ones issued to me, but otherwise very great experience
1 August 2026
Unprompted review
Reply from One Utility Bill
Hi Sammy,
Thank you for the brilliant 4-Star review! We really appreciate the feedback! It's great to hear Heather was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Olivia was very informative and really…
Olivia was very informative and really explained everything in detail . Was great to have a conversation with a person and not a machine . Very good deals at affordable prices making the bundle so much easier to manage .
Great job Olivia 👍
30 July 2026
Unprompted review
Reply from One Utility Bill
Hi Jason,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Olivia was able to assist with your query and if there is anything further we can help you with then please do let us know.
Thanks again
One Utility Bill
Liam G was awesome
Liam G was awesome! He was efficient, polite, professional and very helpful.
Im very happy with the service.
29 July 2026
Unprompted review
Reply from One Utility Bill
Hey there,
Thank you for taking the time to leave such a fantastic review for Liam! It's great to hear they were able to help you with your query.
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
James was soo helpful this morning,was…
James was soo helpful this morning,was soo caring and understanding
29 July 2026
Unprompted review
Reply from One Utility Bill
Hi Fortune,
Thank you for the brilliant 5-Star review. We really appreciate the feedback!
It's great to hear James was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Great service
Jack made the process really easy and explained all my options in detail.
28 July 2026
Unprompted review
Reply from One Utility Bill
Hey there,
Thank you for taking the time to leave such a fantastic review for Jack. It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Spoke with Alexandria today and she was…
Spoke with Alexandria today and she was so helpful. I asked a lot of questions for my own reassurance and she was able to answer them and put me at ease. Brilliant service, thank you!
28 July 2026
Unprompted review
Reply from One Utility Bill
Hey Emily,
Thank you for taking the time to leave such a fantastic review for Alexandria. It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Charlotte was explained me about…
Charlotte was explained me about products and offer. Very knowledgeable and helpful.
28 July 2026
Unprompted review
Reply from One Utility Bill
Hey Devender,
Thank you for taking the time to leave such a fantastic review for Charlotte. It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
James was really helpful and helped me…
James was really helpful and helped me sort out my enquiries, when paying for bills it's nice to have someone on the other side of the phone that's understandable and respectful and helpful all at once, James is a top top man!! Thanks for your help!
28 July 2026
Unprompted review
Reply from One Utility Bill
Hi Clay,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear James was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Always so helpful
Always so helpful. Andrew helped me today and everything was very quick
28 July 2026
Unprompted review
Reply from One Utility Bill
Hi Danni,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
I asked for the direct debit to be 25th…
I asked for the direct debit to be 25th of each month. It was set up for the 3rd. This is not what i asked for. If any monies are taken then i will reclaim it under the direct debt rules and the calls are recorded, and i stated 25th as the first payment date so i will not be paying cancellation fees. Not the best start to an arrangement!
27 July 2026
Unprompted review
Reply from One Utility Bill
Hi Mike,
Thanks for reaching out and providing feedback.
To clarify how our billing schedule works: as part of our packages, we do require the first payment to be taken within the first 14 days of the package starting. Because of this initial requirement, your very first payment was scheduled for the 3rd.
All subsequent payments after this initial payment will automatically align with your requested date of the 25th of each month. This is visible via your Customer Dashboard in the payment section.
We apologise if this requirement wasn't made completely clear during your call. If you are still unhappy with this setup or would like your account and call recordings reviewed further, please email complaints@oneutilitybill.co to raise a formal complaint, and our team will be glad to look into this for you.
Best regards,
One Utility Bill
The best service for neurodivergent or if you get easily overwhelmed by bills
Whenever I call everyone is so kind, friendly and willing to help. They’ve got me all set up and sorted, I can just pop my meter readings in on the website. I have ADHD and low support needs autism so these guys sorting everything is such a big help to me. I often find settings things like this up super overwhelming. The internet was set up promptly and the router arrived the same day, all the bills were set up for my move in date. They have been nothing but helpful, and they never make me feel stupid when I call with a question.
I rang today with a query and Morgen was so lovely as I was super worried at receiving mail for my landlord regarding previous bills. Just her reassuring me that they could prove my move in date with my tenancy agreement made me feel much better after being threatened with debt collectors. Honestly an amazing service for someone like me. The only thing I had to set up myself was council tax. Gold stars all round x
27 July 2026
Unprompted review
Reply from One Utility Bill
Hi Daisy,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Morgen was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Amazing set up service
Amazing service from Donna, she was super pleasant and helpful in getting us set up for our move in.
We’ll be saving so much and gaining so much more, thanks to One Utility Bill! 💯❤️🔥
24 July 2026
Unprompted review
Reply from One Utility Bill
Hi Kedei,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Donna was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
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