Absolutely excellent! Moving house, sorting bills, taking meter readings can be very stressful - using One Utility Bill has lifted a heavy burden. The staff have been very friendly and helpful... See more
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Review summary
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Reviews shaping this summary
I spoke to Laura who took me through the different packages on offer from one utility bill. Job well done is all I can say..she gave me no pressure to sign on like any other representatives selling/ma... See more
Company replied
We have been using One Utility Bill over the last year and have found the service incredibly convenient. We are moving house soon, and thankfully, the process has been super easy thanks to Tim Mirsade... See more
Company replied
Joshua was excellent! He was very helpful, kind and patient. He explained everything clearly and sorted my package perfectly with a refund. I had no more payments and broadband until 2027. Great cust... See more
Company replied
Company details
Written by the company
We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
Contact info
Media Exchange 5, 0191 622 0102, Coquet Street, United Kingdom
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4.7
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was nice and I’m sure the lady meant…
It was nice and I’m sure the lady meant well but I genuinely did not understand her. And now I’m stuck in a contract that does not fit my needs at all.
27 August 2026
Unprompted review
Reply from One Utility Bill
Hi Andre,
Thank you for taking the time to share your feedback, and we appreciate your kind words regarding our team member's helpful intentions. We want to confirm that your package has been fully cancelled.
Because you are within your 14-day cooling-off period, you are not locked into any contract and have nothing to pay.
As your account is completely closed with no financial obligation, the statement regarding being stuck in a contract is no longer factually accurate. We kindly ask if you would consider updating or removing this review from Trustpilot to reflect the resolution of your account.
If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly.
Kind Regards
One Utility Bill
Reply from One Utility Bill
Hi Gabor,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Pete was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Eight months later and my account is still not resolved
I moved out of my property in December 2025 and it took several follow-ups and a lot of chasing before One Utility finally provided my final close-out amount.
When I eventually received it and went through the figures myself, I found charges that did not add up. My broadband had been charged at the full rate even though it had been reduced when I joined, something that should already have been reflected on my account. I then had to go back and provide the original documentation showing the reduced rate. I was also charged an early termination fee despite not terminating my contract early.
I am now being told that resolving the dispute could take a further 8–12 weeks. After already spending eight months trying to get this account properly closed, I find that completely unreasonable, particularly when these are not issues I have caused.
My experience when I initially joined was positive (with the staff I liaised with), but unfortunately the experience of leaving has been the complete opposite. I am still waiting for this to be resolved and for the correct final amount to be confirmed. Based on this experience, I would rather deal directly with utility providers in future, and if within my control, never with oneutility. This has been an extremely stressful back and forth situation.
10 August 2026
Unprompted review
Reply from One Utility Bill
Hi Lami,
Thank you for bringing your experience to our attention. We take claims regarding unexpected charges and communication issues very seriously, and we want to investigate what happened with your account.
However, due to the limited details available on this profile, we are currently unable to locate your account in our system. We have requested further information through the platform to help us identify you so we can launch a full internal investigation into this matter.
Please respond to our information request or reach out to us directly at complaints@oneutilitybill.co with your full name and account reference number so we can look into this immediately.
Kind Regards,
One Utility Bill
I spoke to James today
I spoke to James today; he listened to me thoroughly and answered all questions that I had and gave some pointers as well. I do appreciate it.
4 September 2026
Unprompted review
Reply from One Utility Bill
Hi Jekaterina,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear James was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
This is my first time with one utility…
This is my first time with one utility bill
The agent on the phone was very hepful
Explained all the options to me was no pressure to sign up i picked the higher option on the principle that what ever i use il never pay any more so i could leave everthing on 24 7 wont cost me any more so far so good they take care off you just give them a reading at the start and end off your year what you dont use you get back the agent told me that no complaints
1 June 2026
Unprompted review
Reply from One Utility Bill
Hi John,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Exceptional service Jack Wood…
I honestly can’t recommend Jack Wood from One Utility Bill enough. His customer service was exceptional from start to finish.
Jack had tried to reach out to me numerous times, but unfortunately I had to keep postponing and cancelling our meetings due to work commitments and other things constantly coming up. Despite me keeping him waiting for so long, he was never anything but kind, genuine and understanding. He never made me feel like I was a hassle or that I had wasted his time, which I really appreciated.
When we finally spoke on the phone, Jack was incredibly helpful and took the time to properly understand everything and get it all sorted for me. He went above and beyond, made the whole process so easy, and was genuinely lovely to deal with.
It’s rare to come across someone who is this genuinely helpful and pleasant, and Jack really deserves recognition for it. Absolutely fantastic customer service, thank you so much, Jack! ⭐️⭐️⭐️⭐️⭐️
3 September 2026
Unprompted review
Reply from One Utility Bill
Hey Sasha,
Thank you for taking the time to leave such a fantastic review for Jack.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
I had a fantastic experience ...
I had a fantastic experience getting a quote from Jack Speight! He was extremely helpful and not pushy like other utility sales people. he was very polite and upbeat, taking time to listen to me and explain my options thoroughly without being condescending. I'm not normally one to leave a review but Jacks service was fantastic, a pleasant experience amidst such a stressful time really did brighten my day.
3 September 2026
Unprompted review
Reply from One Utility Bill
Hi Jess,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Jack was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Amazing experience they answered the…
Amazing experience they answered the phone very quick and sorted out all my issues within 15 minutes and stayed on the phone until we were satisfied
Thank you Pete
3 September 2026
Unprompted review
Reply from One Utility Bill
Hey Ravinder,
Thank you for taking the time to leave such a fantastic review for Pete.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Quick account setting and wonderful after service support
Setting up an account was such a breeze but what made it more wonderful and is the after service support.
I had to amend our names due to typo issues and we were able to get it sorted just over a chat. Liam G was really helpful and sorted out my issues in just few minutes.
Moving in is so much stressful and having this company help with much of the admin stuff is beyond amazing.
I will recommend this service to my friends.
3 September 2026
Unprompted review
Reply from One Utility Bill
Hi Mellanie,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Liam G. was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Fin was amazing and helped role all my…
Fin was amazing and helped role all my bills into one manageable payment very happy with the assistance thank you.
2 September 2026
Unprompted review
Reply from One Utility Bill
Hey Craig,
We are so glad to hear that we can take the ease out of your utility management! It is what we strive to achieve.
If you have any questions, ever, you can access our full FAQ’s or raise a ticket straight from your customer dashboard!
If you have any feedback on how we can improve our service, you can pop us an email anytime!
Thanks,
One Utility Bill
Jack was absolutely amazing
Jack was absolutely amazing. Had so much patience in dealing with me and couldn’t have done it without him.
1 September 2026
Unprompted review
Reply from One Utility Bill
HiTomlaunder,
It is truly wonderful to read reviews that our customers leave, thank you for taking the time to write us one.
Don’t forget not only do we have a fantastic team but great tools to manage your package all from your customer dashboard!
Have a great day
One Utility Bill
Catharine was really helpful with…
Catharine was really helpful with resolving my power issue. Thanks!
2 September 2026
Unprompted review
Reply from One Utility Bill
Hi Cameron,
Thank you for the great review! We're so pleased to hear the customer service from Catharine has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Lyndon was great at helping us find the…
Lyndon was great at helping us find the outmost best deal. Was very knowledgeable when asked questions and really gave good advice.
24 August 2026
Unprompted review
Reply from One Utility Bill
Hey Anon,
Thank you for taking the time to leave such a fantastic review for Lyndon
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
Exceptional service
Rang today to cancel my package due to moving. The wait time was longer than advertised so a little frustrating. I ecentually got through to Joshua Branley who was extremely effective and made the rest of the process very easy and streamlined for me. Top marks for that man on his customer service. On that alone i would reccomend this company.
2 September 2026
Unprompted review
Reply from One Utility Bill
Hi Ryan,
Thank you for the review! We apologise for the wait time—moving is busy enough without waiting on the phone. We are thrilled that Joshua made the rest of your experience so smooth and effortless. We will be sure to pass along your high praise to Joshua and his team. Best of luck in your new place!
One Utility Bill
Really helpful personal 👍
Really helpful personal 👍
Thank you for helping in every single question,
1 September 2026
Unprompted review
Reply from One Utility Bill
Hi Yulia,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Customer service that works hard to get you the best deal.
Was looking at a £200 price increase which was reduced by £120.
1 September 2026
Unprompted review
Reply from One Utility Bill
Hi Jack,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
It’s very convenient to pay all…
It’s very convenient to pay all utilities at one stop. Very helpful customer service. Great services…
31 July 2026
Unprompted review
Reply from One Utility Bill
Hi Milan,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Reply from One Utility Bill
Hi Ohiorhenuan,
Thank you for the brilliant 4-Star review! We really appreciate the feedback! It's great to hear we were able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Was called by Beth Crinnion to inform…
Was called by Beth Crinnion to inform me about the premium unlimited energy plan I was able to get as i’m moving house, It definitely seemed to good to be true at first but Beth offered reassurance and answered all of my many questions. I was skeptical at first but Beth had was very understanding and patient with me while she confirmed which company she was from. Very simple set up and Beth handled everything quickly and efficiently and to top it off she informed me they would handle all the logistics! I was very surprised it was only her 3rd day! Could not recommend this plan more especially with the tensions going on in the world at the minute. Settled my nerves and has reliquished all of my worries by having this in place. 10/10 Customer service and 100% worth it.- Leon Walne+Kara Aspden
27 August 2026
Unprompted review
Reply from One Utility Bill
Hi Leon and Kara,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Dylan has been a top lad today
Dylan has been a top lad today, down to earth guy made the whole process of getting set up flawless, couldn’t recommend him enough.
Thank you Dylan👍🏼
28 August 2026
Unprompted review
Reply from One Utility Bill
Hey Devlin,
Thank you for taking the time to leave such a fantastic review for Dylan.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
One Utility Bill
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