OneSelect Reviews 

Found via Which? on line contact easy and painless. After reading other reviews did try to telephone several times only to be rung out /dropped after two ring tones heard Never actually got to speak to anyone. But did not actually NEED to so let transfer proceed.Slightly irritated that meeter readings needed to be e mailed but they were ackn. so know safely re`cd.
I am a new customer we will see haw matters proceed. Started ok!

I worked for OneSelect. Many of you may have spoken with myself from time to time. It was an amazing company to work for. .
Prices kept cheap, call queues nowhere near the likes of other utility companies and staff were professional, friendly and always willing to breakdown bill details, costs and sign ups with full details given.
The people were lovely, progression encouraged. We shared an office with the CEO and director who to this day are still good friends of mine. All staff treated equally and looked after, kept on to finalise accounts and even given the time to look for work during office hours when going into administration. I will always look fondly upon my time at OneSelect. Thank you.

I shall lay one star on the tombstone of the defunct because of the endless headache I've been going through since they went into administration.
OneSelect wasn't great when it was alive either; confused website, confusing process when moving to a new house, threatening letters out of the blue when it was their fault for mismanaging my money.
When they vanished I'm sure they chucked the most disorderly pile of customer data over the fence to the none the better Together Energy, and a list of fictitious debts to the abusive Opos, leaving us, the poor customers, to deal with the mess and with months on end of daily threatening "debt collection" calls.

If you die, at least die quietly!

My favourite homeware shop. Browse, select add to basket then just pick it up in a few hours.

Energy supplier. Went into administration without any forewarning or notification of myself as customer. Next thing I know I have a DEBT COLLECTION AGENCY chasing me for a payment (Opos Ltd.). New energy supplier was not chosen by my self but “appointed”, with immediate price hike. In all a thoroughly shabby experience. Truly awful.

I actually feel sorry for this company, I personally never had a bad experience and the fact that the company has closed just before Christmas, I feel so sorry for everyone working there. Any problems I had where always resolved quickly and effectively, it was a rocky start to begin with, however after this everything was fine.

Please be advised anyone still reading the reviews that one select have now produced our final bills; however it's a bit confusing; do we pay any debit amounts to OneSelect / Together energy? Just spoke with Alex @ Together energy whom advised to cancel all DD with OneSelect and they will collect any monies due. I truly hope this is correct.

The business model of Oneselect Ltd, latest firm to "cease trading", seems to have been to raid customer's bank accounts, by massively increasing customer Direct Debits. What has happened to that money? Any former customer that feels that they have been defrauded would be well advised to contact the Thames Valley police - economic crimes unit, on 01865 841 148 ext3041800

Prices were very competitive but customer service had been poor for a while and emails were being ignored. I changed a few months ago but have a credit balance which I was told would be returned and it was not until I rang to chase the refund that I found out they had ceased trading. All a bit disappointing to be treated so shabbily. Will wait to hear when I can get my money back.

Was £300 in credit, they went bust and I haven't heard anything about getting my money back !!!! Appalling !!!

Yes, agree that the enforced switch to Together Energy is dreadful. My standing order and kWh amounts have rocketed - I didn't agree to that!
They also seem to have 'mislaid' the fact that I have a dual fuel account - they've only given me details of electricity so far. And no response (or acknowledgement) of my e-mail so far.
Ofgem have foisted this on me, so I'll be looking to get out as soon as possible.

Disappointed- now closed and Account now placed with Together Energy at 40% increase on tariffs - surely we can’t be expected to just accept that??? Together energy have said can’t move for 4 months ! Just at peak times at 40% higher rates!! 😡😡😡😡😡

If Together Energy reviews are anything to go by,we’ve been shafted - I’m instigating a switch tomorrow let’s see them f’k that up and I’m cancelling DD - I don’t have any trust or faith in any of the utility suppliers

They've gone out of business.
Business taken over by Together Energy
End of story.

Another energy company that's fallen into administration. I hope the directors will sleep well at night this Christmas.

I feel so frustrated and disappointed with OneSelect. All went smoothly for the first 12 months but their prices rose sharply so I decided to move elsewhere (this is fine but what follows is why I am disappointed in them).

I first let OneSelect know I was leaving them in July. I then wrote two more times in September without response asking them to confirm what was happening about the Direct Debit for my account. After my contract ended with them and I had moved away they tried to take more money from my account which I stopped but again they didn't respond to my requests for confirmation about final bills etc.

After several standard responses by email I am still waiting to be reimbursed for over £100! I have written half a dozen times since leaving and still no adequate response about them paying me back.

I find this completely unreasonable. I work long hours with little chance to have breaks so phoning is not possible. It is now months since I left them and yet they still owe me money. My next stop will be to contact the Ombudsmen about this company with all the written proof I have. I want to warn others about them in case my experience is repeated.... As someone who usually only writes positive reviews, writing this is not something I take pleasure in doing and hope that OneSelect might reimburse me in time for the end of the year (even by then it will have been over 3 months of waiting)!

Not perfect but okay...never bothered trying to ring them as email comms were always fast and friendly. It will be inconvenient having to change suppliers but nothing compared to a job loss in the middle of December, just feel sorry for the staff.

Had no problems and they were very cheap,
sad to see them go, seems im going to be stuffed by rip off Together Energy for the next month or 2 (mid winter)who have a lower rating. Offgem what are you doing?

Deeply saddened by the news, what a shame! A company that genuinely cares for their customers 😪

OneSelect now gone bust like the others.

I am glad I canceled my diresct debit when they doubled it!

Well that didn't last long as a refugee from iresa via octopus energy I wonder what ofgem has in store for us this time? Another couple of months at least just to try and get sorted again and credit back
While having to pay up front to the next supplier!!! What a merry Christmas!!!
Anyone who has credit with oneselect and don't know it's all been passed over to together energy it may take them some time but they have to refund ex oneselect customers and anyone who got dumped on to together energy can start a switch NOW!!!! They cannot block it unless you owe them!!!!
Have moved on as no contact possible with TE except for them to set up DD's moved over to bulb with an E7 meter it offers me a better night rate for heating anyone interested in a referral that's £50 credit for you & me
bulb.co. uk/refer/johnf4421
Thanks for anyone using it
Just leave the space out.

have tried to ring this company several times about a problem i have with my meter. was on hold for about 45 min not good then got told when i did get hold of someone to take a photos and send in an email . which i did back in nov still no reply. so rang again the other day anouther 45 min on hold is there no one answering your phone? no message to say where you are in the queue. then when again i did get through the lady i spoke to just couldent understand what i was talking about. when i asked her to but me through to someone who would understand and be able to help. she just put the phone down. tried ringing again and after waiting nearly an hour for someone to pick up i gave up. needless to say im looking for a new supplier when my contract ends in january. very unhappy customer