One Protect Insurance Reviews 

The help I got was really beneficial to me and help im catching up with my payments

Very difficult to deal with, supposed to be online only however you can’t even cancel the automatic renewal that they put in place (without asking) without waiting in a long queue to chat with an advisor.
If you change a private number plate they want to charge you and then say they won’t insure you for two weeks after the plate is changed! They even want to charge you extra if you wish to cancel a policy without even offering any refund! It’s all pay pay pay. Hate to think what it’s like if you have a claim! AVOID

Utterly useless.
Communication is awful, they have no phone number, increase policies mid policy at ‘their discretion’ without telling you how much by. Then blame you! Threaten to cancel your policy if you don’t contact them in time but don’t tell you what your contacting them for, but they have no phone number, just this awful live chat feature with people who don’t know what they are talking about.
By far the most ridiculous insurance company I have ever used. Never again! Stay away, pay the extra few quid for someone decent.

I requested a renewal cancellation as One Protect's quote was £133 more than I'd found on a comparison website and cl4 carried that out quickly after being unable to better that price

I have had to make contact several times when taking out my new Policy. Communication is very poor !
Within a week of taking out policy I received a letter saying the premium was to increase. No explanation.
Turned out they couldn't locate my NCB.
Documents uploaded whilst on chat and handler said all was fine.
Another week, and a letter tells me my upload was insufficient and cost would be increased.
I uploaded again with no acknowledgement, so made contact.
Yes now all was good.
A considerable amount of time was spent on chat, and I cannot fault the handlers, but the company needs to get it's act together if I am to renew.

My chat assistant JP3 was superb, he made me feel very comfortable chatting without hearing an actual voice. He was very professional and dealt with my issues (motor car insurance renewal) that made me feel very comfortable, Im always quite apprehensive using this method of communication but not on this occasion. Top marks to him.

Stacey was fine, the person i was messaging to, but One Protect system on how i am meant to be a mind reader, is not fair on how to actually, disclose other accidents, when it comes to your car, the system is not clear how to do this, so this is why i resent, having to pay another £42.50

Absolutely fantastic service, it was quick response to my question and the follow up of an email containing our full conversation was outstanding. Thank you Jack Timmons

I had negative thoughts about chatting but as time went on, I felt bit easier, However twice the chat window disappeared because of finger touching wrong part of the screen, I managed to get them back. Sara was very helpful and offered me all the information to make my own decision. I was happy to get the things done.

I would be very cautious when dealing with this company. In my experience, they have some rather crafty tactics which resulted in them trying to charge me an additional £42.50 administration fee, without making it clear to me what the charge was actually for or why it was being applied.

I've had car insurance for over 25 years and have never experienced a company trying to impose an administration fee in this way without providing a clear explanation or justification.

In my opinion, customers should be made fully aware of any additional charges and, more importantly, exactly what those charges are for before they are expected to pay them. I would strongly recommend checking the small print and asking for a full explanation of any additional fees before committing to this company.

Very poor had to cancel insurance and pay charges as they wouldn’t insure my new car. well they would but they were charging an extra £200. So went somewhere else

The lady I spoke to was very helpful, courteous and patient. Thank you for your help. M Hernon

Jl9 - Jenny was very efficient and extremely helpful

just had a problem getting no claims bonus through but all sorted after a quick chat

Although I had to wait about 8 minutes to engage in the chat (as I was 14th in the queue) when I was attended to, the person was very helpful and I was able to discuss and renew my policy quickly.

HH2 ?? Handled my renewal well, however this kind of communication via chat is frustrating and for those less tech savvy impossible. One protect state they want to do things differently, then do the same as every other company. Deal with humans personally over the phone. Would not recommend.

I was reasonable happy in the end but live chats over the internet is not a good way to do business. It always surprises me that you are not offered the best price when you receive your renewal invitation it's as if they don't really want your business. I also have no idea how they can justify a rise of 48% on the initial quote
With regard to the person I chatted to, he was very helpful and resolved my price issue to a reasonable amount.

Initially I wanted to speak to a person not an online chat as i'm not really great with technology.However the online chat adviser was very helpful and advised me exactly what I needed to do once into my online portal.I was however really pleasantly surprised at how easy and straightforward it was in the end and so much quicker too.I felt quite pleased with myself after that i'd actually done it ! 😀

Not a great experience, firstly I had to make contact with them for my renewal price, this was quite close to the renewal, it was confirmed it would auto renew, after logging on the day after my renewal date it said it had lapsed. I was told by someone on a chat that my payment was declined and I had been informed of this. No messaged or email they stated to have sent was received and the day before renewal when I logged in there was no where that said there was a problem. I was told on chat that this was my responsibility, despite the system still not accepting my card when I contacted them, the price wasn’t honoured and I’ve had to pay more. I felt I was blamed or not believed on the chat.