Onepark Reviews 

My car was well taken care of. However as we wanted to leave the ticket didn’t work and there was some kind of mix up. The Person working there was kind enough to help us.
Generally very gentle receptionist. They are patient and friendly.

The location at hotel de ville was a bit tough. Traffic there is catastrophic.

I would look for another location next time as onepark has multiple locations in Paris.

Premièrement, j'ai téléchargé l'application sur mon smartphone pour me guider et le lien m'a envoyé sur un parking One Park différent de mon parking de destination, ce qui m'a fait perdre une demi-heure sur mon rendez-vous prévu à 11H30, le temps que je puisse me rediriger.Deuxièmement, dans le parking, l'éclairage ne fonctionnait pas correctement pour une bonne visibilité et la signalisation est en bas .Si bien que j'ai raté la première sortie à droite et j'ai continué tout droit.Je me suis retrouvé face à face avec un camion qui rentrait en sens inverse et malheureusement ma voiture a été abîmée par le mur ni lisse ni protégé et en angle droit.

Pour récupérer la voiture, nous avons dû contacter le technicien d’assistance à notre reprise de la voiture, car une fois que nous avons mis le code dans le couloir pour accéder à l'ascenseur pour descendre au deuxième sous-sol, l'ascenseur était hors fonction et l'escalier était inaccessible. Ma compagne ayant un problème avec son pied cassé, c'était indispensable de pouvoir descendre dans de bonnes conditions. Le technicien n'a pas pu pu faire mieux que de nous conseiller de descendre par la voie d'entrée des voitures en ayant un risque maximum en tant que piéton .

Je trouve cela inadmissible en terme de sécurité et de sûreté et le service consommateur m'a répondu par un bon de réduction de 5 € et que notre problème n'est pas possible car il n'y a pas d'ascenseur à ce parking.En effet, en plus de nous avoir mis en danger, ils mettent en doute la parole de leur clientèle. One Park,un parking sans ascenseur, ne mérite même pas le nom de parking de qualité ....

English
First, I downloaded the app on my smartphone for directions, but the link sent me to a One Park parking lot that was different from my intended destination, causing me to lose half an hour of my scheduled 11:30 AM appointment while I had to find my way. Second, the parking lot lighting wasn't working properly, making visibility poor, and the signage was at the bottom. As a result, I missed the first exit on the right and continued straight ahead. I ended up facing a truck coming in the opposite direction, and unfortunately, my car was damaged by the wall, which was neither smooth nor protected, and at a right angle.

To retrieve the car, we had to contact the roadside assistance technician when we picked it up because once we entered the code in the corridor to access the elevator to go down to the second basement level, the elevator was out of order, and the stairs were inaccessible. My partner has a problem with her broken foot, so it was essential to be able to get down safely. The technician couldn't do any better than advise us to go down the car entrance, which posed a significant risk to us as pedestrians.

I find this unacceptable in terms of safety and security, and customer service responded with a €5 discount voucher, claiming our problem was impossible because there's no elevator in this parking garage. In fact, in addition to endangering us, they're questioning their customers' word. One Park, a parking garage without an elevator, doesn't even deserve the name "quality parking."

DEUTSCH
Zuerst lud ich die Navigations-App auf mein Smartphone herunter, aber der Link führte mich zu einem One Park-Parkplatz, der nicht mein Ziel war. Dadurch verlor ich eine halbe Stunde meines geplanten Termins um 11:30 Uhr, weil ich mich erst orientieren musste. Außerdem funktionierte die Parkplatzbeleuchtung nicht richtig, was die Sicht stark einschränkte, und die Beschilderung befand sich am unteren Rand. Deshalb verpasste ich die erste Ausfahrt rechts und fuhr geradeaus weiter. Ich stand plötzlich einem entgegenkommenden LKW gegenüber, und leider wurde mein Auto von der Mauer beschädigt, die weder glatt noch geschützt war und zudem rechtwinklig verlief.

Um das Auto abzuholen, mussten wir den Pannendienst kontaktieren, da der Aufzug, den wir im Flur für die Fahrt ins zweite Untergeschoss eingerichtet hatten, außer Betrieb war und die Treppe nicht begehbar war. Meine Partnerin hat Probleme mit ihrem gebrochenen Fuß, daher war es für uns unerlässlich, sicher nach unten zu gelangen. Der Pannendienstmitarbeiter konnte uns nur raten, die Autoeinfahrt zu benutzen, was für uns als Fußgänger ein erhebliches Risiko darstellte.

Ich halte das aus Sicherheitsgründen für inakzeptabel. Der Kundenservice reagierte mit einem 5-Euro-Gutschein und behauptete, unser Problem sei unmöglich, da es in diesem Parkhaus keinen Aufzug gäbe. Tatsächlich gefährden sie nicht nur unsere Sicherheit, sondern stellen auch die Aussage ihrer Kunden infrage. One Park, ein Parkhaus ohne Aufzug, verdient nicht einmal den Namen „Qualitätsparkplatz“

Onepark map showed a parking lot near the center of Paris. Once it was paid, it turned out that the parking lot was 300 meters away in the opposite direction. A shameless way to attract customers. Uninstalled the application.

I booked at the Montpellier IBIS through one park. The GPS link does not take you to the correct place, I could not get the hotel to answer the call, and then I had to cancel the booking and park in the train station car park.

I contacted customer services immediately. They took 4 days to answer. There is no telephone helpline.

Then they refused to accept that I could not access the car park as the 'Googlelink' in their instructions they claim is correct.

Customer services did not answer my questions - why the hotel did not respond to my call when I was on the road trying to find the entrance, for example.

So parking impossible to find, and customer service shocking.

They eventually offered a ten euro refund on a 57 euro booking, and I had to pay the other parking in addition. Truly awful.

Will never use them again.

Final email:

Bonjour M. Prentice,

Nous vous remercions pour votre réponse.

Comme indiqué, les informations dont vous disposiez étaient étaient suffisamment précises pour vous permettre d'accéder au parking.

Le lien Google Maps présent dans votre mail de confirmation de réservation vous permet bien de calculer l'itinéraire jusqu'à l'entrée du parking.

Les barrières routières que vous mentionnez peuvent être franchies également par les personnes ayant une réservation au parking de l'hôtel.

Onepark étant tenu de régler au parking partenaire l'intégralité du montant du stationnement réservé, nous ne pourrons malheureusement pas donner suite à votre demande de remboursement.

Nous vous remercions de votre compréhension et restons à votre disposition pour tout complément d’information.

Bien à vous,

Émilie

If zero stars were possible, I would have chosen that. I share the same concern as another customer: I now receive weekly promotional emails despite repeated attempts to unsubscribe. Each time I click the unsubscribe link, I'm only offered options to adjust frequency or content—never is not an option. I've contacted Onepark directly after every unsolicited email, yet they consistently fail to respond. My requests are simply ignored.

Onepark claimed they would review and improve their unsubscribe process, but nothing has changed. This lack of follow-through reflects poorly on their reliability and professionalism. It raises serious doubts about whether I can trust them to manage their services—or their customers—effectively. Based on this experience, I will not be using Onepark again.

This experience is extremely frustrating and reflects a clear lack of respect for customers. It also highlights serious shortcomings in how the business is managed. Customer service is simply nonexistent.

I've used once. Great service. 5 stars.

I now get weekly emails about discounts. I have no desire to use onepark anytime soon and if I do, I will. I do not want constant emails. I go on unsubscribe. And I'm faced with how frequently I want the emails. NEVER is not a option. Contact me to remove my email off your mailing list. I do not want the spam and I will not use you again if it signs me up to these nonsense emails again.

'meeting my expectations' is a basic button to unsubscribe permanently. That's what anyone would expect when asking to unsubscribe to something. Not to be asked whether I want them monthly or weekly. I want them never. Aftercare is a big part of the service. I used the car park and it was fine. You then annoyed me by constantly sending me daily emails which I didn't sign up for with offers I'm not wanting and then no unsubscribe button. Therefore you lose your 5 stars. I shouldn't have to contact you to remove my email. It should be a button click. I also don't know how to contact you, hence leaving this here.

You can't enter the license of your rental car the day you get it. In Nice this meant having hassles every day getting in or out, wasting time. Should be able to modify same day. Stupid and will not use again.

For me it was great experience. Car park easy to find, few spots to park, car park seemed very secure. Over all great.

My car was broken and robbed . No Answer to my Mail to the customer service Very Bad!

What a terrible company to deal with. Turn up at the booked carpark to find that my vehicle doesn’t fit in the car park even though it stated it was suitable for large SUV’s.

No refund offered, also the parking was actually cheaper at the car park than we paid online.

I booked via Onepark.fr 4 months ahead.
3 days before my trip, the company send me a simple email to inform me that my booking is cancelled.

I called and the answer was : sorry we cannot do anything abou it!

I am wondering what is the added value of this company...if they cannot assist their customers.

I strongly not recommend this website/company and will no more use its services. .
Worst service ever.

My daughter booked a parking spot in Geneva.

Not realising it was a rolling monthly contract.
There is no mention on their website site that they intend to repeat the charges every month @200+ eu every month

I have been unable to get to internet use and discovered that four further months were charged despite using only one month.
Take care this is very misleading £800 later.

I’ve never been to any car park that you are required to specifically cancel a parking spot even after you leave.
Looking at the confirmation email they require 1month notice to cancel.
If you only book for one month how can that work if you need a months notice?

Ridiculous

MacFarlane Gillian

parked in Paris near Hotel for a 3 days and paid 60 euros like they said in hotel, my car was on safe place whole time, i dont understand this negative reviews. I guess some people cant do the things right way

Booked a parking spot well in advance and was charged the full amount. Upon arrival, the lot was completely full, and I was denied entry. There was no way to contact the company directly for assistance. Ended up having to park elsewhere at an expensive daily rate just to avoid missing my train. On top of that, I have yet to receive any response regarding a refund. This company is a complete scam—avoid at all costs! Be aware!

Update. After contacting customer service, I was issued a refund and compensated for the difference in parking costs. While I appreciated the resolution, the overall experience still wasn't the most comfortable.

When I booked the wrong dates came up. I thought this would be fine as they say they will refund you. It's been over 10 working days. I have no refund, despite an email saying I would be refunded within 10 days. I subsequently received the refund, but would have preferred a smoother process.

The confirmation email contained a link to an incorrect location for the entrance to the carpark so I had to park somewhere else at higher cost. They refused to refund the full amount for the parking. Won't use them again unless I know the location of the parking. To follow on from the reply from Onepark there was a full refund but only after this review was published. The customer service team refused to refund the charges.

This company is a scam. I prepaied tickets and did not get a confirmation mail with instructions. Tried to contact them serveral times,sent mails but no answer. Until weeks later, then they ignored my demands of getting my money back. So they took my money and I could not go on my trip because of this company.

I prepaid for parking in Châteauroux railway station. I followed all instructions and when leaving had to pay my bill a second time. I e mailed customer service three times with copies of my bank statements showing how the money had been taken twice. They didn’t even reply!!! This is a dreadful company. Avoid at all costs!

I prepaid but they never texted or called me the morning of my departure. Almost missed my train as it was hard to suddenly need to find parking at the train station. Now they refuse to repay me!

Making the reservation online was easy. Received the confirmation. My problem was that they don't tell you anything about the facility you are going to. We ended up in the wrong basements and in the end gave up, could not enjoy the service and didn't get our money back. The customer service can only be contacted via email, so don't expect responsiveness.