Was a little worried as my order took a little longer than I expected. However, Onaie's customer service was helpful and friendly. Also, my slippers are lovely and comfy - worth waiting for. Thank you... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dear Onaie I just want to let you know that I have bought my slippers from you for several years now and they are always comfy, cosy and a delight to slip onto my feet! I have had admiring comment... See more
A lovely helpful company and the product which in my case was a pair of sheepskin slippers were beautiful. I contacted the seller as I had a couple of questions and they were very quick to respond. I... See more
Company replied
I am very happy with my slippers and the great customer service I had from Eve. I have the sheepskin mules in brown and they are really unusual, pretty, well made and feel luxurious.... See more
Company replied
Company details
Information provided by various external sources
Keep your feet warm in handmade sheepskin slippers available online at Onaie.com | Free UK standard delivery | Shop Sheepskin Moccasins
Contact info
United Kingdom
- onaie.com
3.3
Average
911 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Warm but ugly slippers
I opted for the lucky dip, but the pair I received are not like any of the photographs. The colours do not match and they are quite frankly hideous, the group chat has been in stitches over them. I would return, but learnt I have to pay for return - which on shoes/slippers is likely to be around £5-10. They are warm which is the only benefit, but incredibly ugly.
8 January 2026
Unprompted review
Reply from onaie
Dear Kiera,
Thank you for your feedback and for being honest about your experience.
Our Lucky Dip slippers are made from genuine sheepskin offcuts, which means every pair is completely unique in colour and pattern. This is explained on the product page and is part of what allows us to reduce waste and keep these pairs more affordable. The photos show examples, but no two pairs will ever look the same.
We are glad to hear they are keeping you warm, even if the look was not what you were hoping for. If you would still prefer to return them, our standard returns policy applies, as the item is not faulty, but we are always happy to help you through the process.
Thank you for giving our Lucky Dip range a try and for supporting small batch, handmade production.
Kind regards,
Eve
Ordered on 17th December it said next…
Ordered on 17th December it said next day delivery after I ordered I got a receipt saying pre-order for delivery 02/01/26. I assume they took too many orders. Slippers arrived today and are truly awful a mish mash of colours clearly made from off cuts, crumpled front cardboard thin soles, blobs of glue and I don't think made from natural sheepskin as described. Obviously not going to gift these so asked for a return to be told even though faulty I have to pay for tracked return. Dreadful customer service and horrible slippers. Very disappointed.
Hmm really not impressed at all with the reply below. Customer still has to pay for the return even if the item is deemed faulty 🤔 seems like shady practise to me. Also, lucky dip does not imply the slippers are made of offcuts but that the choice of colour is up to the seller. Still, lesson learned I won't be buying from Onaie again.
Further update: returned the faulty slippers at my own expense using Royal Mail 48 hour tracked delivery. They have been delivered but no refund issued or acknowledgement that they have been received. Dreadful slippers and worse customer service.
31 December 2025
Unprompted review
Reply from onaie
Dear Customer,
Thank you for your update and for returning the slippers to us.
We can confirm that your parcel was received and carefully checked by our quality control team. The slippers were found to be in line with our Lucky Dip product description, which means each pair is made from our genuine sheepskin and selected at random with varying colours and panel combinations.
Your refund has now been processed in line with our returns policy and was issued within the correct timeframe following inspection.
We are truly sorry that the slippers were not what you had hoped for. We always want every customer to be happy with their purchase, and we appreciate you taking the time to share your experience.
Warm regards,
Eve
Would give zero if could ordered…
Would give zero if could ordered product no receipt of order. Ordered 5 th December still not arrived. Credit card shows money paid. E nailed 3 x still waiting to hear. No phone contact for customer services to speak person.
11 December 2025
Unprompted review
Reply from onaie
Dear Reviewer,
We are very sorry to hear about your experience and understand how frustrating this must feel.
We would like to clarify that we have made several attempts to locate your order, but unfortunately we have not received any order number, email address, or identifying details from you that would allow us to trace it. We also asked Trustpilot to reach out on our behalf so we could resolve this for you, but we did not receive a response.
We never ignore genuine customer issues and we would very much like to put this right. Please contact us directly at enquiries@onaie.com
with your order number, billing name, or the email used at checkout so we can locate your order and arrange a solution for you as quickly as possible.
Kind regards,
Eve
The slippers are beautiful
The slippers are beautiful. Eve was brilliant in helping me with an issue I had. She could not have been lovelier. I would not hesitate to purchase from her again.
Thank you
24 November 2025
Unprompted review
Love these slippers
Was a little worried as my order took a little longer than I expected. However, Onaie's customer service was helpful and friendly. Also, my slippers are lovely and comfy - worth waiting for. Thank you 😊
26 November 2025
Unprompted review
These are synthetic slippers
These are synthetic slippers, not sheep skin like the website makes out. They are ok but just not what they are claiming to be. I tried to leave a review on the website but it’s been removed so I’m leaving it here instead
27 November 2025
Unprompted review
Reply from onaie
Dear Alison,
Thank you for taking the time to leave your feedback. I’m sorry to hear that you feel disappointed with your purchase.
I would like to clarify that our slippers are made from genuine sheepskin off-cuts, sourced as a by-product of the meat industry and handmade in small batches. As a natural material, sheepskin can vary in texture, thickness, and appearance, which can sometimes feel different from mass-produced, factory-finished items. They are not synthetic.
Regarding reviews on our website, we do not remove reviews based on opinion. Reviews may occasionally be delayed or filtered temporarily if they contain personal data or require moderation, but all genuine feedback is important to us.
If you would like us to review your order or have any further questions about the materials used, please feel free to contact us directly at enquiries@onaie.com
and we would be happy to help.
Kind regards,
Eve
Cosiest slippers around
I've tried on loads of pairs of slippers but Onaie's are the best (I'm on my 4th pair). I can't recommend them enough.
12 November 2025
Unprompted review
Reply from onaie
Dear Kate,
Thank you so much for your lovely review. I’m thrilled to hear that you’re on your fourth pair and still loving them. That really means the world to us.
Thank you for your continued support and recommendation. Enjoy staying cosy.
Warm regards,
Eve
Happy customer
I am happy with the sleepers and the service. I had a problem with my delivery address but everything was sorted out quickly. Thank you
9 November 2025
Unprompted review
Reply from onaie
Dear Katarzyna,
Thank you so much for your kind feedback. I’m really pleased to hear that you’re happy with both the slippers and the service, and that the delivery issue was sorted quickly for you.
Thank you for taking the time to share your experience.
Warm regards,
Eve
I ordered a pair of slippers on pre…
I ordered a pair of slippers on pre order - almost 3 weeks after the stated ship date, they still haven't arrived. As a small business owner myself, there are things about the experience that don't sit well. I had to chase up to see where my order was and was told they would ship later than expected. As a pre-order with a stated shipping date, en email should have automatically gone out to inform of the delay. Also Evri as a shipping partner - not the best choice. It's been 4 days since my order was sent to them and they still are processing it. Being known for slow shipping and poor service, choosing a shipping partner that is fast and reliable is pretty important for the overall customer experience. The biggest issue I have, though, is that the slippers I ordered - after asking about colours as I noticed something was off on the website vs social media posts, I was told are basically random in embroidery colours; this was not stated on the site, and I chose them based on the colour, So I have no idea what I am receiving. This is mirrored on social media - many different colour options, but none on the site, nor an explanation of what colours you are actually receiving. I just think more transparency and accuracy is needed, plus a serious review of the chosen shipping partner. Based on other reviews this seems to be a recurring issue.
15 October 2025
Unprompted review
Reply from onaie
Dear Jess,
Thank you for taking the time to leave such detailed feedback. We are sorry that your experience did not meet your expectations.
We would like to clarify a few important points for accuracy. At checkout, customers are able to choose their preferred delivery service on our website, including Royal Mail or Evri. Evri was selected for this order, which is why they were the carrier used. We appreciate that different customers have different preferences, which is why we offer this choice rather than assigning a courier automatically.
Regarding the slippers, the Lucky Dip range is clearly sold as a random selection made from genuine sheepskin offcuts. Each pair is intentionally unique in colour and pattern, and no specific colour combination is guaranteed. The images shown on our website and social channels are examples of previous pairs, not a fixed style.
We regret if this was misunderstood, but the Lucky Dip concept is designed to reduce waste while offering a more affordable handmade product.
We do take feedback seriously and are always working to improve communication and clarity. If you would like us to review your specific order or assist further, please contact us directly at enquiries@onaie.com
.
Kind regards,
Eve
Once again I fell for a sob story on…
Once again I fell for a sob story on Instagram about a small business being ripped off by a chain who ‘stole’ their IP. This tale was told as the company owner lovingly wrapped their product in tissue and wrote a hand written thank you note to the customer. Mine arrived in a cheap plastic baggy tied with a sticky bread-tie. No returns advice and definitely no thank you note. Quality wise - they’re ok. The sheepskin is not very dense. Suspect it will compact really quickly. Doesn’t even feel like sheepskin and there is no labelling so it’s hard to tell what they’re really made of. Was going to give them as a Christmas gift but they’re not well enough presented. All in all I’d probably avoid.
25 October 2025
Unprompted review
Reply from onaie
Dear Melanie,
Thank you for your feedback, I’m sorry to hear you were disappointed with your order.
All our slippers are handmade from offcuts from genuine sheepskin and wool, each pair is wrapped in recyclable paper and tied with natural jute string. Our parcels are sent in fully recyclable paper bags, and larger orders in recyclable outer packaging. We choose to keep printed materials to a minimum, as all return details are available on our website and social media channels this helps us reduce unnecessary waste and stay true to our environmental values.
We truly appreciate you taking the time to share your thoughts. Every comment helps us improve while continuing to balance craftsmanship with sustainability.
Kind regards,
Eve
One star because is no option for zero…
One star because is no option for zero stars. This so called bussiness uses quite an aggresive way to advertise their business by sending never ending emails with no option to unsubscribe. Please stop , I don't want to buy from you
17 July 2025
Unprompted review
Reply from onaie
Dear Mrs. Ellis,
Thank you for your feedback, and we're truly sorry to hear about your experience.
We understand how frustrating unwanted emails can be. Please note that all our marketing emails include two unsubscribe options at the bottom for your convenience. If you’ve received an unusual number of emails today, we sincerely apologise, we’ve been in the process of switching email marketing providers, which may have caused a temporary surge.
If you'd like us to remove you from our mailing list directly or need any further assistance, please don’t hesitate to reach out to us at enquiries@onaie.com. We’re always happy to help and want to make this right.
Warm regards,
Eve
Wonderful slippers. Great value.
Although my slippers arrived 3 days later than advised, this was down to useless EVRI and therefore it wouldn't be fair to drop any stars.
The slippers are wonderful. Cozy, good quality make. I particularly like the use of (possibly) Jacob's fleece on the inner sole.
I've been gifted Sheepers in the past and this purchase was a result of me looking to replace them. These are a good value alternative.
19 June 2025
Unprompted review
Reply from onaie
Dear Tina,
Thank you so much for your thoughtful review. I really appreciate your understanding regarding the delivery delay and I’m pleased to hear that the slippers themselves more than made up for it.
It’s lovely to hear your thoughts on the gilet and the overall quality, especially given your experience with other sheepskin brands. Knowing that you see ours as a great-value alternative means a great deal to us.
Thank you again for taking the time to share your experience.
Warm regards,
Eve
LOVE LOVE LOVE
Super fast delivery! I got the milk wool slippers and they are sooooo comfy/ cosy! LOVE them!
21 March 2025
Unprompted review
Reply from onaie
Thank you so much. I’m absolutely delighted to hear how much you love your milk wool slippers. So glad they arrived quickly and that you’re enjoying just how cosy they are.
Enjoy every comfy step.
Warm regards,
Eve
I treated myself to slipper boots and…
I treated myself to slipper boots and slipper moccasins.
The boots were a 9, they're not super comfy yet but I can tell they're going to soften beautifully.
The moccasins are snug - In a "good" 8.... but I can already feel them giving. They're such a cute design.
There was an issue with postage.
I placed the order on 17th February and received my order 12th March.
When I flagged up to them my order hadn't arrived they worked to sort it out and got a further order out. These things happen.
12 March 2025
Unprompted review
Merino wool gilet
I bought a merino wool gilet, it was very lovely but unfortunately the sizing was too small, I emailed Eve, she was very helpful and said I could return it, however I had put a post on my social media story asking if anyone wanted it before I returned it and a friend tried it on and bought it, she loves it!
I ordered myself another merino wool gilet in the size up and it fits perfectly, it is so warm, cosy and comfortable. It is the perfect length, covers my bottom which is always a good thing! The pockets are nicely situated and handy
I love this gilet, the only thing I would recommend though is to buy a size larger than you usually are. (I cut the label out of mine.)
15 February 2025
Unprompted review
Very narrow at the toe
Very narrow at the toe, very high up the heel at the back and I feel like they will give me blisters. No foot support inside. Very little wool inside the shoe so they don't feel comfy or cosy, feels like walking in clogs and doesn't actually feel like real wool.
I sized up to a 5 but they feel small and not because there's lots of padding in the wool as I usually find with real sheepskin.
I definitely would not recommend these to anyone.
10 February 2025
Unprompted review
Reply from onaie
Hi Alexandra,
Thank you for sharing your feedback with us. We’re truly sorry to hear that the fit and comfort of your Onaie shoes didn’t meet your expectations. It sounds like there were some concerns regarding the sizing, support, and wool quality, and we understand how important it is to have a comfortable and supportive fit.
We take all feedback seriously as it helps us improve our products and services. If you'd like, we’d be happy to assist with an exchange or return. Please feel free to contact our customer service team, and we’ll work to resolve this for you.
Thank you again for your review, and we hope to make this right for you.
Best regards,
Eve
Feel fake
I ordered Onaie slipper boots described as premium suede and sheep wool lining. So I was disappointed to receive a product that felt very fake and plastic. They feel like Primark quality and I don't expect them to last long. If you do decide to part with your cash, know that the sizing is snug. Caveat emptor!
27 January 2025
Unprompted review
Reply from onaie
Hi Rebecca,
Thank you for taking the time to share your thoughts with us. We’re sorry to hear that your Onaie slipper boots didn’t meet your expectations in terms of quality and feel. We aim to provide premium materials and a comfortable experience, and it’s disappointing to hear that you didn’t find that in your product.
We’d love to address any concerns you have and ensure you're satisfied with your purchase. If you’d like to discuss a return, exchange, or any other way we can assist, please don’t hesitate to reach out to our customer service team.
We appreciate your feedback and will use it to help improve our products moving forward.
Best regards,
Eve
Had a really lovely experience with…
Had a really lovely experience with ONAIE, easily ordered 3 pairs on sale with a discount code, lucky dip are high quality. They arrived in no time and Eve was easy to communicate with. I am really pleased with my purchases. The slippers are beautiful quality and true to size.
23 January 2025
Unprompted review
Reply from onaie
Dear Rachel, Thank you so much for your kind words! We're thrilled to hear that you had a lovely experience with ONAIE and that you're happy with your slippers. It’s wonderful to know that the lucky dip pairs exceeded your expectations and that you found them to be of high quality and true to size.
We’re also glad to hear that you found the ordering process smooth and communication easy. Your feedback means the world to us, and we’re grateful for your support!
Enjoy your beautiful slippers, and we hope to see you again soon.
Warm regards,
Eve
The slippers I received were horrible, unwearable.
The slippers I received do not live up to the “Handmade Sheepskin Slippers” strap line on the website. The company claim they are wool but nowhere is the item description is the word ‘wool’. I suspect the faux fur is exactly that, completely faux. They also suggest “unparalleled comfort” from slippers with a stiff, unbending plastic sole. None of these points is addressed in the customer service reply which is dripping in sarcasm as is their reply here. To add insult I have to pay return postage for these completely unsuitable items. Also of interest is that the negative review I left for the product, twice, via the website has not appeared. Avoid at all cost.
And now they’ve blocked me from their Facebook page and thus deleted my comment which disagreed with one praising these ghastly slippers. This says so much about the company’s ethics.
21 January 2025
Unprompted review
Reply from onaie
Dear Frankie,
Thank you for sharing your feedback. I’m very sorry to hear that your experience with our slippers did not meet your expectations. At ONAIE, we take pride in our handmade products and strive to ensure they provide comfort and quality.
I’d like to address some of your concerns directly:
Our slippers are crafted using natural materials, including genuine sheepskin and wool where specified, and we aim to ensure transparency in our product descriptions.
We regret if the slippers did not provide the comfort or flexibility you were expecting, and I appreciate your feedback regarding the soles.
I also apologise if our customer service response felt unhelpful or dismissive; this is certainly not the experience we aim to provide.
Regarding your return, we understand that paying for postage can be frustrating and will take your comments into consideration as we review our policies. Additionally, I will investigate why your website review was not displayed, as we welcome all constructive feedback to improve our products and services.
If you’d like to discuss this further or need assistance, please reach out directly. We are here to help resolve your concerns.
Thank you again for your feedback.
Best regards,
Eve
ONAIE Slippers
Eve and her ONAIE company are doing everything right and are a beacon for others to follow. They provide excellent quality products at competitive prices. As a customer nothing is ever a problem and the service provided is exceptional. If I need slippers this is my
'go-to' company.
15 January 2025
Unprompted review
Reply from onaie
Dear David,
Thank you so much for your wonderful review and kind words! It means the world to us that you see ONAIE as your 'go-to' company for slippers. We’re delighted to hear that you’re happy with the quality of our products, our prices, and the service we provide.
Your support and appreciation truly motivate us to continue delivering the best experience possible for our customers. We’re honoured to have you as part of the ONAIE family and look forward to serving you again in the future.
Warm regards,
Eve
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.